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Mercure Exeter Southgate Hotel

4.0 star property

Photo gallery for Mercure Exeter Southgate Hotel

Bar (on property)
Indoor wedding
Interior
Miscellaneous
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa pool
  • Pet-friendly
  • Free Wi-Fi
The current price is AU$125
includes taxes & fees
14 June - 15 June

Explore the area

View map
Southernhay East, Exeter, England, EX1 1QF
  • Place, Exeter's Historic Quayside
    ‪1 min walk‬
  • Place, Exeter Cathedral
    ‪5 min walk‬
  • Place, University of Exeter
    ‪16 min walk‬
  • Airport, Exeter (EXT-Exeter Intl.)
    ‪16 min drive‬

Room options

View all photos for Classic Twin Room, 1 Double Bed

In-room safe, desk, blackout curtains, soundproofing

Classic Twin Room, 1 Double Bed

9.0 out of 10
Wonderful
(24 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed (Classic)

In-room safe, desk, blackout curtains, soundproofing

Family Room, 1 Double Bed (Classic)

  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 2 Single Beds

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Room, 1 Double Bed, Accessible

In-room safe, desk, blackout curtains, soundproofing

Classic Room, 1 Double Bed, Accessible

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege, Room, 1 Double Bed, Accessible

In-room safe, desk, blackout curtains, soundproofing

Privilege, Room, 1 Double Bed, Accessible

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Double Bed

About the area

Exeter

A family-friendly stay in the heart of Exeter awaits you at Mercure Exeter Southgate Hotel. Within steps you'll find City Wall and Cygnet New Theatre. Highlights at this hotel include a restaurant, an indoor swimming pool and a gym. .Gate House Restaurant is open for lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, Hot tub and sauna. 151 square feet (14 square metres) of event facilities include meeting rooms and conference space. Added amenities include free Wi-Fi in public areas and a snack bar/deli. English breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:30 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Within a 15-minute drive of this 4-property class Exeter hotel, attractions include Dartmoor National Park and Powderham Castle.

What's nearby

  • Exeter's Historic Quayside - 1 min walk - 0.2 km
  • Princesshay - 5 min walk - 0.4 km
  • Exeter Cathedral - 5 min walk - 0.4 km
  • University of Exeter - Saint Luke's Campus - 11 min walk - 0.9 km
  • University of Exeter - 16 min walk - 1.4 km

Getting around

  • Exeter Central Station - 10 min walk
  • Exeter (EXT-Exeter Intl.) - 25 min drive

Restaurants

  • ‪The Prospect Inn - ‬5 min walk
  • ‪Samuel Jones - ‬7 min walk
  • ‪The White Hart Inn - ‬3 min walk
  • ‪The Hourglass - ‬4 min walk
  • ‪KFC - ‬5 min walk

About this property

Mercure Exeter Southgate Hotel

As a guest of Mercure Exeter Southgate Hotel, you'll find an indoor pool, a health club, a hot tub, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 151 square feet (14 square metres) and includes conference space. A vending machine, multilingual staff, and dry cleaning/laundry services are also featured at the family-friendly Mercure Exeter Southgate Hotel. Parking is available for a fee.

This 4-star Exeter hotel is smoke free.

  • 1 building
  • 156 guestrooms or units
  • 3 levels
  • Conference rooms
  • 151 sq ft of conference space
  • 14 sq. m of conference space
  • Deli
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Mercure Exeter Southgate Hotel offers 156 accommodations with laptop-compatible safes and coffee/tea makers. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and portable fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 16 per night)
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • English breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:30 AM to 11:00 AM on weekends; GBP 16.50 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Gate House Restaurant

Things to do

  • Health club
  • Hot tub
  • Indoor pool
  • Piano
  • Sauna
  • TV in common areas

Family friendly

  • Children's games
  • Free rollaway/extra bed
  • High chair
  • Indoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 151 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (112 centimetre wide door)
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (102 centimetre high)

More

  • 1 building
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker

More

  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Portable fan
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 15 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Free rollaway/extra beds!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 16.50 per person
  • Self-parking fee: GBP 16.00 per night
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Exeter Mercure Southgate
Exeter Southgate
Exeter Southgate Hotel
Mercure Exeter
Mercure Exeter Southgate
Mercure Exeter Southgate Hotel
Mercure Hotel Exeter
Mercure Southgate
Mercure Southgate Hotel
Southgate Exeter
Accor Southgate Exeter
Mercure Exeter Southgate Hotel Devon
Mercure Exeter Southgate
Mercure Exeter Southgate Hotel Hotel
Mercure Exeter Southgate Hotel Exeter
Mercure Exeter Southgate Hotel Hotel Exeter

Frequently asked questions

What is the cancellation policy at Mercure Exeter Southgate Hotel?

Mercure Exeter Southgate Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mercure Exeter Southgate Hotel?

As of 15 May 2026, prices found for a 1-night stay for 2 adults at Mercure Exeter Southgate Hotel on 14 June 2026 start from AU$125, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mercure Exeter Southgate Hotel?

Yep, Mercure Exeter Southgate Hotel has a self car park for GBP 16.00 per night. A self car park is also available, for a fee.

Are there any beaches close to Mercure Exeter Southgate Hotel?

The closest beach to Mercure Exeter Southgate Hotel is Devon Cliffs Beach (16.2 km).

Does Mercure Exeter Southgate Hotel have a pool?

Yep, and guests love it! Mercure Exeter Southgate Hotel has an indoor pool.

What luxury perks are available at Mercure Exeter Southgate Hotel?

Mercure Exeter Southgate Hotel features a health club, an indoor pool and 1 hot tub.

Is Mercure Exeter Southgate Hotel family-friendly?

You bet! With amenities such as children's meals and an indoor pool, as well as highchairs and free extra beds in the guestrooms, it's no surprise that Mercure Exeter Southgate Hotel is a hit with families.

Does Mercure Exeter Southgate Hotel serve breakfast?

Yep, our guests adore the English brekkie here! Available weekdays between 6:30 AM and 10:00 AM and on weekends from 7:30 AM to 11:00 AM, this is the perfect spot to fuel up for a big day of adventure.

Is there a free airport shuttle available at Mercure Exeter Southgate Hotel?

No, Mercure Exeter Southgate Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Mercure Exeter Southgate Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves lunch and dinner.

What time are check-in & check-out at Mercure Exeter Southgate Hotel?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Mercure Exeter Southgate Hotel?

Dogs are welcome at Mercure Exeter Southgate Hotel, with food and water bowls on offer.

Mercure Exeter Southgate Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 405 out of 1001 reviews
Rating 8 - Good. 294 out of 1001 reviews
Rating 6 - Okay. 171 out of 1001 reviews
Rating 4 - Poor. 83 out of 1001 reviews
Rating 2 - Terrible. 48 out of 1001 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities
Great hotel and very accommodating.
Stayed 1 night in Nov 2025

6/10 Okay

Rikke

Business traveller
Liked: Cleanliness
Service at reception could have been better. I arrived a bit early, around 13:00, and asked whether a room might be available. The receptionist told me that no rooms were ready and that check in was not until after 15:00. I said that was fine, but asked if she could please let me know as soon as a room became available, as I was very tired and hoping to rest. I then had something to eat in the restaurant and afterwards sat in the reception area, clearly visible from the desk, waiting to hear if a room was ready. The receptionist saw me several times but did not provide any update. At around 14:30 I asked a different member of staff if a room was available, and I was immediately given one. When I entered the room, it did not appear to have just been vacated, which suggests that rooms may have been available earlier. This is the first time I have experienced this level of reluctance to assist as a guest, which was disappointing. That said, the room itself was fine, if a bit warm, and the bed was comfortable. Breakfast was very good, and the rest of the staff were friendly and helpful.
Stayed 1 night in Feb 2026

10/10 Excellent

David

Stayed 1 night in Feb 2026

8/10 Good

Amanda

Stayed 1 night in Feb 2026

8/10 Good

Emma

Liked: Cleanliness, staff & service, amenities
Fairly spacious room and clean except coffee/tea stains on one wall). Some of the furniture definitely seen better days. Mattress and pillows rather hard! Great bathroom/shower although looked like an apprentice had done the siliconing in places 😳 Good value for money except the car parking charge - cheaper to use local car park nearby but it was too wet this time.
Stayed 1 night in Feb 2026

6/10 Okay

peter

Business traveller
Liked: Staff & service, amenities
Has so much potential to be an amazing hotel and the convenient location is why I still return. Booked a Privilege room however the mattress was awful and the bedding felt cheap. Also cleaning standards didn’t seem great as I found a half opened drink in the fridge and rubbish on the floor. The jacuzzi was also out of order. I ate in the restaurant but found the beef and veg dish to be very bland. The staff here are always very polite and the overall vibe good. I think it just needs a thorough update and maintenance issues fixed once and for all.
Stayed 1 night in Feb 2026

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, amenities
Very good
Stayed 1 night in Jan 2026

8/10 Good

Paul

Stayed 1 night in Feb 2026

10/10 Excellent

Ellis

Stayed 1 night in Jan 2026

10/10 Excellent

Amy

Travelled with group
Liked: Cleanliness, property conditions & facilities
Very comfortable would recommend.
Stayed 1 night in Jan 2026

6/10 Okay

Ai-Linh

Business traveller
Liked: Staff & service
It was generally a lovely stay but there was a funny smell in the pool area and also in the morning in the bedroom there was a odd smell of sewage. TV is very old and dated but otherwise general facilities were fine and the location was good.
Stayed 1 night in Jan 2026

8/10 Good

Sarah

Liked: Cleanliness, staff & service
Room was great and breakfast very good. Pool and sports facilities were excellent, however the sauna floor was wet and slippery. I slipped and fell and have pulled a muscle in my back.!!!
Stayed 1 night in Jan 2026

2/10 Terrible

Jaimie

Travelled with family
Liked: Staff & service
Disliked: Amenities
The dinner was terrible along with the service and ended up not eating the dinner, rooms very dated with a tv that didn’t work. Also scratches all over the wall. Leak in the cealing I. The Galway with a rubbish bucket underneath it, just to finish it off paying £16 for the parking.
Stayed 1 night in Jan 2026

10/10 Excellent

Helena

Liked: Cleanliness, staff & service, amenities
Fantastic stay! Great staff! Room lovely. The comfiest bed ever. Great pool facilities.
Stayed 1 night in Jan 2026

8/10 Good

Nicola

Stayed 1 night in Jan 2026

10/10 Excellent

Callum

Stayed 1 night in Jan 2026

10/10 Excellent

sara

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, Clean room, Good breakfast
Stayed 1 night in Jan 2026

6/10 Okay

James, Crewe

Stayed 1 night in Jan 2026

10/10 Excellent

Andrew

Stayed 3 nights in Jan 2026

8/10 Good

Luke

Stayed 1 night in Jan 2026

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great staff, good location
Stayed 2 nights in Jan 2026

10/10 Excellent

Bryony

Stayed 1 night in Jan 2026

8/10 Good

Murray

Stayed 2 nights in Jan 2026

8/10 Good

Tina

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room . Friendly staff ! Dogs welcome
Stayed 2 nights in Dec 2025

10/10 Excellent

Sean

Stayed 2 nights in Dec 2025