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HUALUXE Shanghai Twelve at Hengshan by IHG

5.0 star property
Luxury hotel with 2 restaurants, near Jing'an Temple

Photo gallery for HUALUXE Shanghai Twelve at Hengshan by IHG

Indoor pool
1 King Bed Standard | Point of interest
In-room safe, desk, laptop workspace, free cots/infant beds
2 restaurants, Fusion cuisine
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
The current price is AU$183
includes taxes & fees
25 Feb - 26 Feb

Explore the area

View map
12 Hengshan Road, Xuhui District, Shanghai, Shanghai, 200031
  • Place, Former French Concession
    ‪1 min walk‬
  • Place, Hengshan Road
    ‪1 min walk‬
  • Place, Xujiahui Shopping District
    ‪3 min drive‬
  • Airport, Shanghai (SHA-Hongqiao Intl.)
    ‪17 min drive‬

Room options

View all photos for 1 King Bed 1 Bedroom Suite

In-room safe, desk, laptop workspace, free cots/infant beds

1 King Bed 1 Bedroom Suite

  • Sleeps 2

View all photos for Deluxe Queen Room

In-room safe, desk, laptop workspace, free cots/infant beds

Deluxe Queen Room

  • Sleeps 2

Presidential Suite, Multiple Beds

  • Sleeps 5
  • 2 King Beds

View all photos for 1 King Bed Premium

In-room safe, desk, laptop workspace, free cots/infant beds

1 King Bed Premium

10.0 out of 10
Exceptional
(2 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Standard

1 King Bed Standard

1 King Bed Standard

  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

In-room safe, desk, laptop workspace, free cots/infant beds

Premium Room

  • Sleeps 2
  • 1 Single Bed

View all photos for Deluxe Suite, 1 King Bed (with Round Daybed)

Deluxe Suite, 1 King Bed (with Round Daybed)

Deluxe Suite, 1 King Bed (with Round Daybed)

  • 73 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Premium Courtyard View

In-room safe, desk, laptop workspace, free cots/infant beds

1 King Bed Premium Courtyard View

10.0 out of 10
Exceptional
(2 reviews)
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Standard Courtyard View

In-room safe, desk, laptop workspace, free cots/infant beds

1 King Bed Standard Courtyard View

10.0 out of 10
Exceptional
(1 review)
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Courtyard Deluxe Double Room

In-room safe, desk, laptop workspace, free cots/infant beds

Courtyard Deluxe Double Room

  • Sleeps 2

View all photos for 2 Queen Beds Premium Courtyard View

In-room safe, desk, laptop workspace, free cots/infant beds

2 Queen Beds Premium Courtyard View

  • Sleeps 2

View all photos for Handicapped-friendly Double Room

In-room safe, desk, laptop workspace, free cots/infant beds

Handicapped-friendly Double Room

  • Sleeps 2

View all photos for Superior Room - Courtyard-View (Double Bed)

In-room safe, desk, laptop workspace, free cots/infant beds

Superior Room - Courtyard-View (Double Bed)

  • Sleeps 2

View all photos for Junior Suite, 1 King Bed

In-room safe, desk, laptop workspace, free cots/infant beds

Junior Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

In-room safe, desk, laptop workspace, free cots/infant beds

Premium Room, 2 Queen Beds

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

In-room safe, desk, laptop workspace, free cots/infant beds

Standard Room

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 Single Bed

Standard Room, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom

  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room

In-room safe, desk, laptop workspace, free cots/infant beds

Premium Room

  • Sleeps 2

View all photos for Superior Room

In-room safe, desk, laptop workspace, free cots/infant beds

Superior Room

  • Sleeps 2

View all photos for 1 King Bed Deluxe STE with Round Daybed

In-room safe, desk, laptop workspace, free cots/infant beds

1 King Bed Deluxe STE with Round Daybed

  • Sleeps 2

View all photos for 1 King Bed Junior Suite

In-room safe, desk, laptop workspace, free cots/infant beds

1 King Bed Junior Suite

  • Sleeps 2

View all photos for 2 Queen Beds Premium

In-room safe, desk, laptop workspace, free cots/infant beds

2 Queen Beds Premium

  • Sleeps 2

View all photos for 1 King Bed Standard

In-room safe, desk, laptop workspace, free cots/infant beds

1 King Bed Standard

  • Sleeps 2

View all photos for President Suite

In-room safe, desk, laptop workspace, free cots/infant beds

President Suite

  • Sleeps 2

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About the area

Shanghai

A luxury stay in the heart of Shanghai awaits you at HUALUXE Shanghai Twelve at Hengshan by IHG. Within steps you'll find Hengshan Road and Shanghai Medical College of Fudan University within a 15-minute stroll. Highlights at this family-friendly hotel include 2 restaurants, a full-service spa and an indoor swimming pool. .A day of pampering can include prenatal massages, facials and hydrotherapy. Lobby Lounge serves Fusion cuisine. For a drink, you can stop by the hotel's own lounge bar. Enjoy the gym, steam room and kids' swimming pool as well as access to a playground. Conference space and a business centre are among the business amenities offered. Added amenities include free Wi-Fi in public areas and laundry facilities. Buffet breakfast is available daily between 6:00 AM and 9:00 AM. .Attractions within a 10-minute drive of this 5-property class Xuhui hotel include The Bund and Jing'an Temple.

What's nearby

  • Former French Concession - 1 min walk - 0.0 km
  • Hengshan Road - 1 min walk - 0.0 km
  • Shanghai Medical College of Fudan University - 16 min walk - 1.4 km
  • Metro City - 2 min drive - 1.9 km
  • Xujiahui Shopping District - 3 min drive - 2.2 km

Getting around

  • Zhaojiabang Road Station - 7 min walk
  • Shanghai South Railway Station - 9 min drive
  • Hongqiao International Airport (SHA) - 33 min drive

Restaurants

  • ‪la Boulangerie et Patisserie by Pierre Gagnaire - ‬3 min walk
  • ‪T12: Lab - ‬2 min walk
  • ‪le Comptoir de Pierre Gagnaire - ‬1 min walk
  • ‪HERASA 禾壤 - ‬6 min walk
  • ‪H2 Restaurant - ‬6 min walk

About this property

HUALUXE Shanghai Twelve at Hengshan by IHG

Luxury hotel with 2 restaurants, near Jing'an Temple
HUALUXE Shanghai Twelve at Hengshan by IHG offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

You'll find a business centre on site. A children's pool, a steam room, and spa services are also featured at the luxury HUALUXE Shanghai Twelve at Hengshan by IHG.

Smoking is allowed in designated areas at this 5-star Shanghai hotel.

  • 1 building
  • 169 guestrooms or units
  • 6 levels
  • 2 dining venues
  • Built in 2012
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Lift
  • Smoking in designated areas
  • Bar or lounge
HUALUXE Shanghai Twelve at Hengshan by IHG offers 169 air-conditioned accommodations with espresso makers and a safe. LED televisions are featured in guestrooms. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and hairdryers.

This Shanghai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include facials and body treatments. A variety of treatment therapies are provided, including hydrotherapy.

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4.1 out of 5, Very good, 564 reviews
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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking

Food and drink

  • Daily buffet breakfast available 6:00 AM to 9:00 AM for a fee: CNY 288 per person
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • 12 Hengshan
  • Lobby Lounge
  • Tops and Terrace

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Indoor pool
  • Playground
  • Steam room
  • Stereo

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Facials
  • Hydrotherapy
  • Prenatal massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Grab bar near toilet
  • Lever door handles
  • Lift
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways

More

  • 1 building
  • 6 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2012
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LED TV
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: noon
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at HUALUXE Shanghai Twelve at Hengshan by IHG

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 288 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay, debit cards and cash.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines. This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files and shoe mitts.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Luxury Collection Hotel Shanghai
Twelve Hengshan
Twelve Hengshan Luxury Collection
Twelve Hengshan Luxury Collection Hotel
Twelve Hengshan Luxury Collection Hotel Shanghai
Twelve Hengshan Luxury Collection Shanghai
Twelve Hengshan Shanghai
Twelve Shanghai
Twelve at Hengshan A Luxury Collection Hotel Shanghai
Twelve Hengshan Collection

Frequently asked questions

What is the cancellation policy at HUALUXE Shanghai Twelve at Hengshan by IHG?

HUALUXE Shanghai Twelve at Hengshan by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at HUALUXE Shanghai Twelve at Hengshan by IHG?

As of 16 Feb 2026, prices found for a 1-night stay for 2 adults at HUALUXE Shanghai Twelve at Hengshan by IHG on 25 Feb 2026 start from AU$183.36, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at HUALUXE Shanghai Twelve at Hengshan by IHG?

Yep, there is an onsite spa at HUALUXE Shanghai Twelve at Hengshan by IHG. You'll enjoy heaps of services like facials and body treatments, as well as prenatal massages.

Does HUALUXE Shanghai Twelve at Hengshan by IHG have a pool?

HUALUXE Shanghai Twelve at Hengshan by IHG has an indoor pool and a kids' pool.

What luxury perks are available at HUALUXE Shanghai Twelve at Hengshan by IHG?

HUALUXE Shanghai Twelve at Hengshan by IHG features a full-service spa, a health club and an indoor pool. All guestrooms come with 24-hour room service and espresso makers.

What makes HUALUXE Shanghai Twelve at Hengshan by IHG a romantic place to stay?

A lounge bar and 24-hour room service, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at HUALUXE Shanghai Twelve at Hengshan by IHG.

Is HUALUXE Shanghai Twelve at Hengshan by IHG family-friendly?

You bet! With amenities such as a children's pool and babysitting services, as well as free infant beds in the guestrooms, it's no surprise that HUALUXE Shanghai Twelve at Hengshan by IHG is a hit with families.

Does HUALUXE Shanghai Twelve at Hengshan by IHG serve breakfast?

Yep, buffet breakfast is on offer daily from 6:00 AM to 9:00 AM.

Is there a free airport shuttle available at HUALUXE Shanghai Twelve at Hengshan by IHG?

No, HUALUXE Shanghai Twelve at Hengshan by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at HUALUXE Shanghai Twelve at Hengshan by IHG?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at HUALUXE Shanghai Twelve at Hengshan by IHG?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at HUALUXE Shanghai Twelve at Hengshan by IHG?

No, pets and service animals are not allowed.

HUALUXE Shanghai Twelve at Hengshan by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 85 out of 154 reviews
Rating 8 - Good. 53 out of 154 reviews
Rating 6 - Okay. 8 out of 154 reviews
Rating 4 - Poor. 5 out of 154 reviews
Rating 2 - Terrible. 3 out of 154 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

William

Stayed 1 night in Oct 2025

8/10 Good

Davi

Travelled with family and small children
Liked: Amenities, property conditions & facilities
I love the style of the hotel and we even got an upgrade. I think staff try to be helpful but it didn’t quite hit the spot. It was summer and the air conditioning is not as consistent as we would like so sleep wasn’t so good. Room style was great. Love the garden area. The visit was just sickly hot for us so affected our experience. Breakfast was complementary, not sure if it’s due to the upgrade and we enjoyed the breakfast- had a variety of healthy and normal options. We will probably stay again if we come to Shanghai but not in summer next time.
Stayed 2 nights in Sep 2025

10/10 Excellent

Shunjia

Stayed 2 nights in Jul 2025

10/10 Excellent

Allen

Stayed 2 nights in Aug 2025

10/10 Excellent

Chin, Bronx

Stayed 4 nights in Jun 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
I thought it was a great property with walking access to local food establishments and metro station right across the street
Stayed 4 nights in May 2025

8/10 Good

Huong

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Enjoyed our stay at the HUALUXE mainly due to the staff who were incredibly friendly and helpful. Our room was a bit dated and a bit dusty in some corners, but overall not too bad. Location was great, easy to walk into the central area with lots of restaurant choices!
Stayed 2 nights in Apr 2025

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel facility is slightly old but clean and comfortable, a quiet spacious oasis. When I stayed there in Feb. 2025, their price was a good deal. I highly recommend if you are looking for a comfortable, quiet, convenient place to stay. If you are looking for hustle and bustle, this hotel is a little far from the Bund.
Stayed 3 nights in Feb 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Huge comfortable room

I travel and stayed in a King room by myself - the room is HUGE with lots of space to walk around or lay my luggages in the floor. The bed was very comfortable.
Stayed 2 nights in Dec 2024

8/10 Good

Margaret

Stayed 2 nights in Oct 2024

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2024

8/10 Good

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2024

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

Winton

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy to recommend

Everything was as would be expected in a quality hotel. I enjoyed my stay.
Stayed 2 nights in Oct 2024

8/10 Good

Yudong

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Aug 2024

6/10 Okay

JINHUA

Stayed 2 nights in Jul 2024

10/10 Excellent

Shelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, multi choice breakfast, nice enviornment
Stayed 13 nights in May 2024

2/10 Terrible

Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the worst stay in my hotel experience. Hotel and amenities are fine and nice but hotel refused to turn on AC while the rooms are scorching hot, humid and stuffy. I get it, its april and still cool outdoor but indoor is a separate story. I was waking up covered in sweat, drenched and yet they still refuse to turn on the AC. Their reasoning is that they would have tovturn on the central AC and would be the entire floor, not just my room, which doesnt make sense to me. Other guests can choose to turn off if it is cold. Would not choose this hotel again as there are plenty quality hotels available in shanghai

8/10 Good

Sandesha

Travelled with partner
Very good location, staff and clean rooms.
Stayed 1 night in Mar 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything met or exceeded expectations but Abby at the front desk was simply supe.b
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2024

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, like their breakfast. The option for dinner could be improved.
Stayed 12 nights in Oct 2023

10/10 Excellent

Kate

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel. Excellent location, across from the subway, and incredibly helpful staff!
Stayed 7 nights in Mar 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is relatively new with very good location
Stayed 3 nights in Nov 2021