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5.0 out of 5

"My wife and I had the pleasure to have two stays at the Ritz Carlton Portman last week, the Guest Relations Team -Pre arrival planning asked if there ... " More

By a verified traveller on Sun 06 May 2018

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Hotel Description

The Portman Ritz-Carlton, Shanghai places you in the heart of Shanghai, connected to the convention center and 0.8 km (0.5 mi) from Jing'an Temple. Highlights at this luxury hotel include a restaurant, an outdoor swimming pool, and an indoor swimming pool.

You can enjoy free WiFi, free wired Internet, and separate bathtubs and showers, featured in all 593 individually decorated rooms. Dining in is an option with 24-hour room service, and minibars provide refreshments. Pillowtop beds and premium bedding welcome you to a good night's rest, and other nice touches include bathrobes and slippers. Additionally, pillow menus, free bottled water, and safes are available.

A day of pampering can include deep-tissue massages, hot stone massages, and facials. The restaurant, Portman's, serves international cuisine and is open for breakfast, lunch, and dinner. The hotel's own bar/lounge is a nice place to enjoy a drink. Enjoy the fitness center, spa tub, sauna, and lifeguards on site. 60666 square feet (5636 square meters) of event facilities include a conference center, and other business amenities include a business center and limo/town car service. Other amenities include free WiFi in public areas, a coffee shop/café, and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also self parking, along with the convenience of train pick-up service.

With a stay at this 5-star Jing'an hotel, you'll be 2.7 km (1.7 mi) from People's Square and 3 km (1.9 mi) from Nanjing Road Shopping District.

Deluxe - Twin

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
AU$181* Per night/room 17 Jan. - 18 Jan.

Deluxe - King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Skyline View - King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Skyline View - Twin

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Deluxe Skyline View - King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Skyline View - Twin

Bed Count 1 Full Bed Maximum Occupancy 3 Max

The Portman Ritz-Carlton, Shanghai ratings based on 1 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Portman Ritz-Carlton, Shanghai

Everyone (1)
5 out of 5
My wife and I had the pleasure to have two stays at the Ritz Carlton Portman last week, the Guest Relations Team -Pre arrival planning asked if there were any special event or requirements they should know about. I replied explaining that it was our 50th anniversary and that 20 years ago we had lived in the Portman for 3 years. The surprise treatment and apartment were overwhelming far beyond a room up-grade, my wife and I will cherish this occasion. Congratulations to the Ritz Carlton team I will have no hesitation in recommending your hotel as a result of the excellent service and forward thinking.

Posted by , from Melbourne, Australia on 6 May 2018

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About the The Portman Ritz-Carlton, Shanghai

Location Shanghai Centre, Shanghai, Shanghai 200040

Property Features

The Portman Ritz-Carlton, Shanghai offers its guests an indoor pool, an outdoor pool, a spa tub, and a sauna. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A business center and limo/town car service are available. Event space at this hotel measures 60666 square feet (5636 square meters) and includes a conference center. A fitness center, spa services, and tour/ticket assistance are also featured at the luxury The Portman Ritz-Carlton, Shanghai. A train station pick-up service and a train station drop-off service are available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 5-star Shanghai hotel is smoke free.

  • 1 building
  • 593 guestrooms or units
  • 45 levels
  • 60666 sq ft of conference space
  • 5636 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Lockers available

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Hongqiao Intl. Airport (SHA) (11.8 km / 7.3 mi)
  • Train station: Shanghai Railway Station (4.5 km / 2.8 mi)
  • Metro station: Jing'an Temple Station (0.6 km / 0.4 mi)
  • Property shuttles: Train station pick-up
  • Parking: Self parking available for a surcharge

Room Amenities

The Portman Ritz-Carlton, Shanghai offers 593 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. A pillow menu is available. This Shanghai hotel provides complimentary wired and wireless Internet access. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

  • Pillowtop beds
  • Minibar
  • In-room dining (24 hours)
  • Electric kettle
  • Luxury bedding
  • Pillow options
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Portman's - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Late night fare is available from 24-hour room service.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 3
  • Couples treatment rooms
  • Massages
  • Hot stone massage
  • Deep tissue massage

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

This property does not provide disposable personal items, such as toothbrush, comb, loofah, shaver, nail file, and shoe mitt.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for CNY 408.1 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at The Portman Ritz-Carlton, Shanghai

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve rollaway/extra beds. This property accepts credit cards, debit cards, and cash.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Guests are provided with hand sanitizer. The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

  • Parking height restrictions apply
  • Service animals not allowed
  • Cash or credit card deposit required
  • Property Registry Number – 533807
  • One child stays free
  • Debit cards
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: CNY 5000 per day
  • A damage deposit of CNY 1000 will be collected before check-in.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: CNY 274 for adults and CNY 137 for children (approximately)
  • Self parking fee: CNY 120 per night
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 408.1 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Portman Ritz-Carlton
  • Portman Ritz-Carlton Hotel
  • Portman Ritz-Carlton Hotel Shanghai
  • Portman Ritz-Carlton Shanghai
  • Portman Shanghai
  • Ritz-Carlton Portman
  • Ritz-Carlton Shanghai Portman
  • Shanghai Portman
  • Shanghai Portman Ritz-Carlton
  • Shanghai Ritz-Carlton Portman
  • Portman Ritz-Carlton Shanghai Hotel
  • The Portman Ritz-Carlton, Shanghai Hotel
  • The Portman Ritz-Carlton, Shanghai Shanghai
  • The Portman Ritz-Carlton, Shanghai Hotel Shanghai

You should know

  • The Portman Ritz-Carlton, Shanghai offers transfers from the train station (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Set meals are served in guestrooms only (no menus or public dining).

National Rating

For the benefit of our customers, we have provided a rating based on our rating system.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.