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3.9 out of 5

"Great spot but is not like other sofitels. It's missing that classy factor. Rooms are out dated. Can't go past the location though " More

By a verified traveller on Sun 01 Apr 2018

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Hotel Description

Sofitel Shanghai Hyland puts you in the heart of Shanghai, steps from Nanjing Road Shopping District and within a 20-minute stroll of People's Square. Highlights at this Art Deco hotel include in-room free WiFi, free Internet, and LCD TVs.

Satellite TV, free newspapers, and free local calls are featured in all 383 soundproofed rooms. Refrigerators and room service make in-room dining easy, and minibars provide refreshments. Nice touches to enhance your stay include rainfall showerheads and bathrobes, while memory foam beds and premium bedding invite a good night's rest. Pillow menus, free bottled water, and in-room massages are also available.

A relaxing visit to Vita Spa can include deep-tissue massages, hot stone massages, and reflexology along with access to the sauna and steam room. The restaurant, Mosaic Restaurant, is open for breakfast, brunch, lunch, and dinner. 505 Bar is the hotel's own bar. Business travelers can take advantage of a conference center, a 24-hour business center, and limo/town car service. Additionally, you'll find free WiFi in public areas, a 24-hour fitness center, and laundry facilities. Buffet breakfast is available on weekdays between 6:00 AM and 10:30 AM and on weekends between 6:00 AM and 11:00 AM. There's also self parking, along with the convenience of train pick-up service.

With a stay at this 4-star Downtown Shanghai hotel, you'll be 1.9 km (1.2 mi) from Yu Garden and 2.6 km (1.6 mi) from Former French Concession.

Superior Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, Club Millésime Access, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Family Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 2 Single Beds, City View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Junior Suite, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 2 Single Beds, City View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Sofitel Shanghai Hyland ratings based on 7 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Sofitel Shanghai Hyland

Everyone (7)
4 out of 5
Great spot but is not like other sofitels. It's missing that classy factor. Rooms are out dated. Can't go past the location though

Posted by , from sydney on 1 Apr. 2018

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5 out of 5

Great location

Excellent location - easy access to transport. Room well appointed and clean. Great variety for breakfast. Hotel staff were very helpful. Would definitely stay there again.

Posted by , from Brisbane Austrslia on 23 Oct. 2017

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2 out of 5

Central location

Excellent location. Room very small and over crowded with clunky big furniture pieces. Bed was firm, possibly to firm. Bathroom could do with a bleach and regrout. Concierge staff helpful but clearly on commission with drivers, recommend over priced private cars for first line mode of transport, even during peak hour on a rainy afternoon. Close to train station. Overall, it's because of the location and price not the experience and service that will bring me back.

Posted by , from australia on 28 May 2017

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2 out of 5

Disappointing hotel in a disappointing city.

Pros: Central to Nanjing Rd shopping district and to the Bund. Staff were friendly, helpful and spoke good English.
Cons: Not a cheap hotel. Our room had a faulty air conditioner. Needed maintenance to come to the room to repair. The following day the light in the cupboard continued to flicker. Called maintenance again. They sent an electrician who could not fix the flickering light, so he cut the wire to solve the problem. Clearly not a satisfactory outcome. The hotel is surrounded by large numbers of beggars and touters. Guests are accosted on every occasion of leaving the hotel. Very disappointed to see one of the street touters who we recognised was riding the lifts inside the hotel. He had clearly been let in by security on the door. Not impressed!! We will not be returning to this hotel.
Location: Central to Nanjing Rd and close to the Bund.

Posted by , from Victoria, Australia on 9 Nov. 2016

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4 out of 5

Fine hotel in prime location

Pros: Location, staff, ambience, room comfort.
Cons: Better office chair.
Location: Right on Nanjing Road pedestrian strip with its countless shops and sights. A shortish walk to the Bund and the magnificent views therein.
Overall, very nice hotel that is well situated on Nanjing Road and close to the subway and sights of interest. The room was of a good size and well equipped. For me, as a businessman, the desk was too small and the seat very low and unable to be raised. The bed is superb but the European-style pillows are way too soft for me. Fortunately alternatives are available (firmer or contoured). In-house breakfast is very good but very expensive but there are plenty of outside cafes to go if one wishes. I shall be very happy to return here again.

Posted by , from Melbourne on 4 Jul. 2016

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5 out of 5

Good hotel, great location

Pros: We liked the spacious room (the Junior Suite).and the luxurious feel to the hotel in general.
Cons: Some regular checking of the state of the rooms after guests have left may be useful, since we found that the hall light and the safe did not function
Location: Great location near the Nanjing Road pedestrian mall and close to the Bund. Not far from the Old Town and the Yuyuan Garden.
We stayed at The Sofitel Shanghai Hyland Hotel for two nights while on a stopover in Shanghai. The room (a Junior Suite) was very spacious and well appointed. The location on Nanjing Road East right beside the pedestrian mall and near The Bund was excellent. The staff were helpful and attentive. The concierge provided us with helpful advice about a half-day trip. .

Posted by , from Wellington, New Zeaalnd on 2 Aug. 2015

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5 out of 5

Great hotel in the middle of the action

Pros: The view from our room
Cons: It was a little strange that you could see into the shower from the bed using curtains operable from outside the bathroom...
Location: Located right next to people's square, Metro stations, a fun walk down to the Bund.
The view from the room right on to Nanjng rd was spectacular. Walking distance to all of Shanghai's main tourist spots. Great staff. A very enjoyable stay.

Posted by , from Sydney, Australia on 28 Jul. 2015

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Property Features

Sofitel Shanghai Hyland offers its guests a full-service spa and a 24-hour fitness center. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. A 24-hour business center and limo/town car service are available. There are 6 meeting rooms available. A library, a terrace, and tour/ticket assistance are also featured at the business-friendly Sofitel Shanghai Hyland. A cruise ship terminal shuttle and a train station drop-off service are available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Shanghai hotel is smoke free.

  • 1 building
  • 383 guestrooms or units
  • 30 levels
  • 2 dining venues
  • Built in 1992
  • Bar or lounge
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Hongqiao Intl. Airport (SHA) (15.6 km / 9.7 mi)
  • Train station: Shanghai Railway Station (6.3 km / 3.9 mi)
  • Metro station: East Nanjing Road Station (0.5 km / 0.3 mi)
  • Property shuttles: Train station pick-up and cruise terminal shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Sofitel Shanghai Hyland offers 383 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Memory foam beds feature premium bedding. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Separate bedroom
  • Memory foam beds
  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Refrigerator
  • Luxury bedding
  • Pillow options
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:30 AM and on weekends from 6:00 AM to 11:00 AM.

Mosaic Restaurant - This restaurant serves breakfast, brunch, lunch, and dinner.

Mao Chinese Restaurant - This restaurant serves lunch and dinner. Open daily.

505 Bar - Onsite bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Spa Services

  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Steam room in spa
  • Number of treatment rooms 4
  • Reflexology
  • Couples treatment rooms
  • Sports massage
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

24-hour train station shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

This property does not provide disposable personal items, such as toothbrush, comb, loofah, shaver, nail file, and shoe mitt.

Front desk staff will greet guests on arrival.

Train station transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for CNY 292.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

  • One child stays free
  • Noise-free rooms not guaranteed
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • No shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: CNY 182 for adults and CNY 103 for children (approximately)
  • Self parking fee: CNY 80 per day
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: CNY 292.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyland Sofitel
  • Hyland Sofitel Shanghai
  • Shanghai Hyland Sofitel
  • Shanghai Sofitel Hyland
  • Sofitel Hyland
  • Sofitel Hyland Hotel
  • Sofitel Hyland Hotel Shanghai
  • Sofitel Hyland Shanghai
  • Sofitel Shanghai
  • Sofitel Shanghai Hyland
  • Accor Shanghai Hyland
  • Sofitel Shanghai Hyland Hotel Shanghai
  • Sofitel Shanghai Hyland Hotel
  • Shanghai Sofitel
  • Shanghai Sofitel
  • Accor Shanghai Hyland
  • Sofitel Hyland Shanghai
  • Sofitel Shanghai Hyland Hotel
  • Sofitel Shanghai Hyland Shanghai
  • Sofitel Shanghai Hyland Hotel Shanghai

You should know

  • Sofitel Shanghai Hyland offers transfers from the cruise terminal and train station (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

For the benefit of our customers, we have provided a rating based on our rating system.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.