Mandarin Oriental Pudong, Shanghai

5.0 star property
Luxury hotel connected to a shopping centre in Shanghai with 4 restaurants

Photo gallery for Mandarin Oriental Pudong, Shanghai

Relax on the rooftop terrace with comfortable seating and take in the panoramic view of the city's skyline.
Relax in a spacious room with a central seating area, wooden railing, and a reception desk.
Enjoy a panoramic city view from the comfort of this stylish room, featuring a bathtub, sofa, and armchair.
Experience the vibrant atmosphere of our lobby, featuring a stunning mosaic wall and elegant lighting fixtures.
Overlooking the waterfront, this property offers stunning views of the city skyline and a tranquil atmosphere.

Popular amenities

  • Hot tub
  • Bar
  • Spa
The current price is AU$357
includes taxes & fees
3 Aug - 4 Aug

Explore the area

Map
111 Pudong South Road, Pudong, Shanghai, Shanghai, 200120
  • Oriental Pearl Tower
    ‪9 min walk‬
  • The Bund
    ‪16 min walk‬
  • Shanghai Tower
    ‪16 min walk‬
  • Shanghai (PVG-Pudong Intl.)
    ‪36 min drive‬

Room options

Club Room, 2 Single Beds, River View

8.8 out of 10
Excellent
(3 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Dining table
LCD TV
  • 50 sq m
  • River view
  • Sleeps 3
  • 2 Single Beds

Mandarin, Club Room, 1 King Bed, River View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Dining table
LCD TV
  • 50 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed (Twin Star)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Dining table
LCD TV
  • 75 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, River View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Dining table
LCD TV
  • 75 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, River View

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LCD TV
Pillow menu
  • 50 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Single Beds, River View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LCD TV
Pillow menu
  • 50 sq m
  • River view
  • Sleeps 3
  • 2 Single Beds

Mandarin River Themed Room King

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LCD TV
Pillow menu
  • 61 sq m
  • River view
  • Sleeps 4
  • 1 King Bed

Mandarin, Room, 1 King Bed, River View

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LCD TV
Pillow menu
  • 61 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed (Pearl Tower)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Dining table
LCD TV
  • 101 sq m
  • Sleeps 3
  • 1 King Bed

Executive Suite, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Dining table
LCD TV
  • 67 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Premier Suite, 1 King Bed, River View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Dining table
LCD TV
  • 101 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

Mandarin, Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LCD TV
Pillow menu
  • 61 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed

8.0 out of 10
Very good
(2 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LCD TV
Pillow menu
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed (Harbour City)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Dining table
LCD TV
  • 67 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

Club Room, 1 King Bed, River View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Dining table
LCD TV
  • 50 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Single Beds

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LCD TV
Pillow menu
  • 50 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

Twin Star Suite

  • Sleeps 2
  • 1 King Bed

Mandarin River View Room

  • Sleeps 2
  • 1 King Bed

Presidential Suite

  • Sleeps 4
  • 1 King Bed and 2 Single Beds

Executive River-view Queen Room

  • Sleeps 2
  • 1 King Bed

Oriental Suite

  • Sleeps 3
  • 1 King Bed

Wenhua City-View Room

  • Sleeps 2
  • 1 King Bed

Glamping Themed Suite · FANtastic Adventure

  • Sleeps 2
  • 1 King Bed

Deluxe River-view Queen Room

  • Sleeps 2
  • 1 King Bed

Pearl Tower Suite

  • Sleeps 2
  • 1 King Bed

Deluxe Twin Room (City View)

  • Sleeps 2
  • 2 Single Beds

Deluxe City View King Room

  • Sleeps 2
  • 1 King Bed

Harbour City Suite - 2 bedroom

  • Sleeps 4
  • 1 King Bed

Deluxe River-view Twin Room

  • Sleeps 2
  • 2 Single Beds

Club River View Room

  • Sleeps 2
  • 1 King Bed

Mandarin River Themed Room King

  • Sleeps 2
  • 1 King Bed and 2 Single Bunk Beds

Harbour City Suite

  • Sleeps 2
  • 1 King Bed

Executive Suite

  • Sleeps 2
  • 1 King Bed

Executive River-view Twin Room

  • Sleeps 2
  • 2 Single Beds

River View Suite

  • Sleeps 2
  • 1 King Bed

Executive Suite - 2 bedroom

  • Sleeps 4
  • 1 King Bed and 2 Single Beds

Glamping Themed Room · Delightful MOment

  • Sleeps 2
  • 1 King Bed

Premier River View Suite

  • Sleeps 2
  • 1 King Bed

Executive Themed Suite King

  • Sleeps 2
  • 1 King Bed and 2 Single Bunk Beds

Harbour City Themed Suite King

  • Sleeps 2
  • 1 King Bed and 2 Single Bunk Beds

About the area

Shanghai

Mandarin Oriental Pudong, Shanghai puts you in the heart of Shanghai, connected to a shopping centre and within a 20-minute stroll of popular places like The Bund and Oriental Pearl Tower. Highlights at this luxury hotel include 4 restaurants, a full-service spa and an indoor swimming pool. .A day of pampering can include massages, aromatherapy and mani/pedis along with access to the sauna and steam room. The restaurant, Fifty 8 Grill, serves French cuisine and is open for lunch and dinner. Qi Bar is the hotel's own cocktail bar, serving drinks along with light fare. Enjoy the gym, Hot tub and sauna. Meeting rooms, a 24-hour business centre, and conference space are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .You'll be 3.6 km (2.2 mi) from Nanjing Road Shopping District and 4.5 km (2.8 mi) from People's Square with a stay at this 5-property class Downtown Shanghai hotel.

What's nearby

  • Oriental Pearl Tower - 9 min walk - 0.8 km
  • The Bund - 16 min walk - 1.4 km
  • Shanghai Tower - 16 min walk - 1.4 km
  • Nanjing Road Shopping District - 2 min drive - 1.7 km
  • Yu Garden - 3 min drive - 3.1 km

Getting around

  • South Pudong Road Station - 8 min walk
  • Shanghai South Railway Station - 15 min drive
  • Pudong International Airport (PVG) - 43 min drive

Restaurants

  • ‪尚悦湾 - ‬6 min walk
  • ‪Yong Yi Ting - ‬4 min walk
  • ‪Tavola - ‬4 min walk
  • ‪顺峰 - ‬7 min walk
  • ‪中融碧玉蓝天大厦 - ‬7 min walk

About this property

Mandarin Oriental Pudong, Shanghai

Luxury hotel connected to a shopping centre in Shanghai with 4 restaurants
Mandarin Oriental Pudong, Shanghai offers its guests a full-service spa, an indoor pool, and Access to hot tub. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a 24-hour business centre and meeting rooms. A fitness centre, a sauna, and spa services are also featured at the luxury Mandarin Oriental Pudong, Shanghai. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 5-star Shanghai hotel.

  • 1 building
  • 362 guestrooms or units
  • 25 levels
  • 4 dining venues
  • Conference rooms
  • Built in 2013
  • Deli
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
Mandarin Oriental Pudong, Shanghai offers 362 air-conditioned accommodations with iPod docking stations and minibars. This accommodation offers separate sitting areas and includes dining tables. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers.

This Shanghai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 13 treatment rooms, including rooms for couples. Services include facials and manicures and pedicures. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy.

Languages

Chinese (Mandarin), English, French, German, Italian, Japanese, Polish, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 274 for adults and CNY 137 for children
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Fifty 8 Grill
  • Qi Bar
  • Riviera Lounge
  • Yong Yi Ting
  • Zest

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Sauna

Family friendly

  • Babysitting (surcharge)
  • Dining table
  • Free cot
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference space
  • Meeting rooms

Full-service spa

  • 13 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 25 floors
  • Banquet hall
  • Built in 2013
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • IPod dock
  • LCD TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Composting
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free local calls
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Mandarin Oriental Pudong, Shanghai

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 443.1 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 274 for adults and from CNY 137 for children
  • Airport shuttle fee: CNY 950 per vehicle (one-way)
  • Rollaway bed fee: CNY 443.1 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files and shoe mitts.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Mandarin Oriental Pudong
Mandarin Oriental Pudong Hotel
Mandarin Oriental Pudong Hotel Shanghai
Mandarin Oriental Pudong Shanghai
Mandarin Oriental Shanghai Pudong
Mandarin Oriental Pudong Shanghai Hotel
Mandarin Oriental Pudong Shan
Mandarin Oriental Pudong Shanghai
Mandarin Oriental Pudong, Shanghai Hotel
Mandarin Oriental Pudong, Shanghai Shanghai
Mandarin Oriental Pudong, Shanghai Hotel Shanghai

Frequently asked questions

What is the cancellation policy at Mandarin Oriental Pudong, Shanghai?

Mandarin Oriental Pudong, Shanghai offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mandarin Oriental Pudong, Shanghai?

As of 26 July 2025, prices found for a 1-night stay for 2 adults at Mandarin Oriental Pudong, Shanghai on 3 Aug 2025 start from AU$356.67, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mandarin Oriental Pudong, Shanghai?

Yep, Mandarin Oriental Pudong, Shanghai has a free self car park.

Is there a spa on site at Mandarin Oriental Pudong, Shanghai?

Yep, there is an onsite spa at Mandarin Oriental Pudong, Shanghai. It has a steam room and a sauna. You'll enjoy services like facials.

Does Mandarin Oriental Pudong, Shanghai have a pool?

Mandarin Oriental Pudong, Shanghai has an indoor pool.

What luxury perks are available at Mandarin Oriental Pudong, Shanghai?

Mandarin Oriental Pudong, Shanghai features a full-service spa, an indoor pool and 4 restaurants.

What makes Mandarin Oriental Pudong, Shanghai a romantic place to stay?

1 hot tub and couples spa treatments, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at Mandarin Oriental Pudong, Shanghai.

Is Mandarin Oriental Pudong, Shanghai family-friendly?

You bet! With amenities such as babysitting services and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Mandarin Oriental Pudong, Shanghai is a hit with families.

Does Mandarin Oriental Pudong, Shanghai serve breakfast?

Yeah, buffet brekkie is served daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Mandarin Oriental Pudong, Shanghai?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Mandarin Oriental Pudong, Shanghai?

Yep, they've got a lounge bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Mandarin Oriental Pudong, Shanghai?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Mandarin Oriental Pudong, Shanghai?

No, pets and service animals are not allowed.

Mandarin Oriental Pudong, Shanghai Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 432 out of 540 reviews
Rating 8 - Good. 79 out of 540 reviews
Rating 6 - Okay. 18 out of 540 reviews
Rating 4 - Poor. 7 out of 540 reviews
Rating 2 - Terrible. 4 out of 540 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Camilo, Miami

Stayed 5 nights in Apr 2025

10/10 Excellent

Saxon Morgaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic from helping book taxis to translation aid. Aside from that my room, with a River view, was breathtaking. I felt so relaxed. Highly recommend and p.s. don't skip the breakfast buffet.
Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great family stay only surpassed by the service

From the moment we checked in through to our departure we were met by exceptional hospitality and service. We dined at all three restaurants and each meal was great. Couldn’t have asked for a better experience and a special shoutout to Luigi whom developed a special friendship with our 3.5 year old whom he called his hotel friend. Thank you again Luigi for making our stay so memorable and lighting up a 3 y.o day each morning with your friendliness. Would definitely come back to stay when we come back to Shanghai.
Stayed 5 nights in Apr 2025

8/10 Good

Yuhan

Stayed 6 nights in Apr 2025

10/10 Excellent

GLEB

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great property in a bit remote location which for some travellers can be an advantage
Stayed 1 night in Mar 2025

10/10 Excellent

Rhys

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, would highly recommend
Stayed 1 night in Apr 2025

10/10 Excellent

Yiyan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The MO at Pudong was a hidden gem, with a quiet surrounding and a ver pleasant atmosphere for our two night stay. The VIP benefit was 300 yuan discount off spa services, which was not that useful considering all spa services started at 1450 yuan. The room AC was not working properly but a technician was able to fix it after we called and complained about the problem. The hotel manager came and apologized and offered us some fresh fruit for the night and a nice box of chocolate when we checked out. Overall, the level of service was as expected for MO. The hotel is near the Gala Mall which has a number of restaurants offering different cuisines from parts of China. It’s convenient to get to other parts of shanghai and the view from our room was also quite spectacular. For those who are seeking a walkable distance to lively shopping and crowd scenes, it maybe preferable to be on the other side of the river. Overall, this is still a great choice.
Stayed 2 nights in Apr 2025

10/10 Excellent

Yi

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Very nice hotel, perfect view. We arrived hotel late, the staff help us to ordered the food.We will come back again.
Stayed 1 night in Apr 2025

10/10 Excellent

Shouhua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

JAI-SONG

Stayed 5 nights in Apr 2025

10/10 Excellent

Qiang

Stayed 3 nights in Apr 2025

10/10 Excellent

MIHALACHE

Stayed 4 nights in Apr 2025

10/10 Excellent

Sujata, CHICAGO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 2 nights in Apr 2025

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good wxample of a MO.
Stayed 1 night in Mar 2025

10/10 Excellent

Qi, FOSTER CITY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the large bath
Stayed 1 night in Mar 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful hotel

This was our 5th visit in 2 years ... love the place and booked to go back again in June ... nice and quiet on the East Bund
Stayed 5 nights in Mar 2025

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely enjoyed my experience staying here at Mandarin Oriental, Shanghai. Was given a complimentary upgrade for their executive club and was treated like a king. Staff was highly attentive and accommodating throughout the entire stay and even compensated one of our room service dinners since our neighbor was making a lot of noise moving boxes 12AM. Overall was a pleasant experience and look forward to my next visit.
Stayed 3 nights in Mar 2025

10/10 Excellent

Wenting

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you Angelina and your team for the attentive service. The experience was great. The complimentary birthday cake was delicious. Love Mandarin Oriental's hotel culture and personable service.
Stayed 1 night in Mar 2025

10/10 Excellent

Victoria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, the whole stay for 3 nights with my family was wonderful. Staff were all so lovely and helpful would definitely stay here again
Stayed 3 nights in Feb 2025

10/10 Excellent

Vikram

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you Luigi and the wonderful ladies in the Club lounge for the Excellent service
Stayed 5 nights in Mar 2025

10/10 Excellent

emanuele

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks to Luigi I solved all the connections, communications and payment issues which they should be outlined specifically to the client upon arrival like Alipay, WeChat, internet etc. Luigi is very kind and helpful but the only international who can help the non Chinese visitor. Major emphasis should be given to English language training to local staff at reception, concierge, restaurant management etc. Everybody is extremely kind and willing to help. The issue is making the visitor at ease which lies with the management
Stayed 1 night in Mar 2025

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Felt like I’ve never been to a hotel before everything was so well thought out and service was excellent. Definitely coming back. Thank you!
Stayed 3 nights in Mar 2025

10/10 Excellent

David

Stayed 3 nights in Feb 2025

10/10 Excellent

Cindy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Souliman

Stayed 3 nights in Feb 2025