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Kempinski The One Suites Hotel Shanghai Downtown

5.0 star property
Luxury aparthotel with indoor pool, near Nanjing Road Shopping District

Photo gallery for Kempinski The One Suites Hotel Shanghai Downtown

Exterior
Terrace/patio
Comfort Studio | Bathroom
Business Suite
LCD TV, MP3 dock

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Washing machine
  • Dryer
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View map
Fengyang Road, No. 601, Shanghai, Shanghai, 200041
  • Place, West Nanjing Road
    ‪3 min walk‬
  • Place, Nanjing Road Shopping District
    ‪20 min walk‬
  • Place, People's Square
    ‪3 min drive‬
  • Airport, Shanghai (PVG-Pudong Intl.)
    ‪54 min drive‬

Room options

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About the area

Shanghai

A luxury stay in the heart of Shanghai awaits you at Kempinski The One Suites Hotel Shanghai Downtown. Within a 30-minute stroll, you'll find Nanjing Road Shopping District and People's Square. Highlights at this aparthotel include in-room washers/dryers, free WiFi and free high-speed Internet. .Each apartment is soundproofed and features an MP3 dock, a living room and a dining area. A fridge and a microwave make in-room dining easy, and the minibar provides refreshments. Nice touches to enhance your stay include a soaking tub and a rainfall showerhead, while premium bedding and a pillow menu invite a good night's rest. An LCD TV, a separate bath and shower and a coffee/tea maker are also available. Change of towels is available on request .Enjoy the indoor swimming pool and gym. At the aparthotel's restaurant, you can grab a bite to eat. Additionally, you'll find free wired Internet in public areas and laundry facilities. Buffet breakfast is available on weekdays between 7 AM and 10 AM and on weekends between 7 AM and 10:30 AM. There's also the convenience of self parking. .With a stay at this 5-property class Downtown Shanghai aparthotel, you'll be 2.3 km (1.4 mi) from Jing'an Temple and 2.8 km (1.8 mi) from Xintiandi Style Shopping Centre.
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What's nearby

  • Shanghai Natural History Museum - 1 min walk - 0.2 km
  • West Nanjing Road - 3 min walk - 0.3 km
  • Former French Concession - 17 min walk - 1.5 km
  • Nanjing Road Shopping District - 20 min walk - 1.7 km
  • People's Square - 3 min drive - 2.2 km

Getting around

  • Shanghai Natural History Museum Station - 5 min walk
  • Shanghai Railway Station - 9 min drive
  • Pudong International Airport (PVG) - 46 min drive

Restaurants

  • ‪Xin Rong Ji (新荣记) - ‬3 min walk
  • ‪振鼎鸡 - ‬5 min walk
  • ‪御锦轩 大堂吧 (Ieins Bistro & Lounge) - ‬1 min walk
  • ‪荣叔黄鱼面 - ‬1 min walk
  • ‪DNA Café | Coffilm - ‬2 min walk

About this property

Kempinski The One Suites Hotel Shanghai Downtown

Luxury aparthotel with indoor pool, near Nanjing Road Shopping District
There's a restaurant on site. Wired Internet is free in public spaces. Kempinski The One Suites Hotel Shanghai Downtown offers its guests an indoor pool and a fitness centre. A terrace, multilingual staff, and concierge services are also featured at the luxury Kempinski The One Suites Hotel Shanghai Downtown. For a fee, parking is available.

This 5-star Shanghai aparthotel is smoke free.

  • 1 building
  • 244 guestrooms or units
  • 28 levels
  • Conference rooms
  • Built in 2012
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Terrace
  • Bellhop
  • Lift
  • No smoking on site
  • 1 conference room
  • Dining venue
Kempinski The One Suites Hotel Shanghai Downtown offers 244 air-conditioned accommodations with washers/dryers and minibars. This accommodation offers separate dining areas and includes dining tables. Beds feature down duvets and premium bedding. A pillow menu is available. LCD televisions are featured in guestrooms. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

This Shanghai aparthotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and complimentary bottles of water. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Pool/Spa

  • Indoor pool

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: WiFi (surcharge); free wired internet

Parking and transport

  • Parking on site (CNY 100 per night)
  • Limited on-site self parking

Family friendly

  • Children stay free (see details)
  • Free cot

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Refrigerator

Dining

  • Buffet breakfast available for a fee 7 AM to 10 AM on weekdays and 7 AM to 10:30 AM on weekends; CNY 198 for adults and CNY 99 for children
  • A restaurant
  • Dining table
  • Minibar

Bedrooms

  • Alarm clock
  • Bedroom
  • Down comforter
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed: CNY 350 per night

Bathroom

  • Children's robes
  • Children's slippers
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Living spaces

  • Dining table
  • Living room
  • Separate dining area
  • Separate sitting area

Entertainment

  • LCD TV
  • MP3 dock

Outdoor areas

  • Terrace

Laundry

  • Laundry facilities
  • Laundry service
  • Washer/dryer

Work spaces

  • Desk chair
  • Laptop workspace
  • Meeting room

Climate control

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lift (98 centimetre wide door)
  • Stair-free path to entrance
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible restaurant
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Free bottled water
  • Iron/ironing board
  • Luggage storage
  • Meal delivery service
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Safe
  • Safe at front desk

Location highlights

  • In a shopping district
  • In the city centre
  • Near a metro station

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 1 building
  • 244 units
  • 28 floors
  • Bed sheets changed on request
  • Built in 2012
  • Eco-friendly toiletries
  • Soundproofing
  • Towels (changed on request)

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property's swimming pool will be closed on every 1st and 15th of the month.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CNY 350 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 198 for adults and from CNY 99 for children
  • Self-parking fee: CNY 100 per night
  • Rollaway bed fee: CNY 350 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Alipay and WeChat Pay
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards, cash, mobile payments, Alipay and WeChat Pay. This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files and shoe mitts.

We should mention

  • Pool access available from 10:00 AM to 9:30 PM
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

ONE Executive Suites Shanghai Hotel
ONE Executive Suites Hotel
ONE Executive Suites Shanghai
ONE Executive Suites
ONE Executive Suites Hotel Shanghai
ONE Executive Suites Aparthotel Shanghai
ONE Executive Suites Managed Kempinski Shanghai Aparthotel
ONE Executive Suites Managed Kempinski Aparthotel
ONE Executive Suites Managed Kempinski Shanghai
THE ONE Executive Suites
THE ONE Executive Suites Shanghai Managed by Kempinski
THE ONE Executive Suites Shanghai
THE ONE Executive Suites Managed by Kempinski Shanghai
Kempinski The One Suites Hotel Shanghai Downtown Shanghai
Kempinski The One Suites Hotel Shanghai Downtown Aparthotel

Frequently asked questions

What is the cancellation policy at Kempinski The One Suites Hotel Shanghai Downtown?

Kempinski The One Suites Hotel Shanghai Downtown offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Kempinski The One Suites Hotel Shanghai Downtown?

Yep, Kempinski The One Suites Hotel Shanghai Downtown has a self car park for CNY 100 per night. A self car park is also available, for a fee.

Does Kempinski The One Suites Hotel Shanghai Downtown have a pool?

Kempinski The One Suites Hotel Shanghai Downtown has an indoor pool. The pool is open 10:00 AM to 9:30 PM.

What luxury perks are available at Kempinski The One Suites Hotel Shanghai Downtown?

This property features an indoor pool, as well as a soaking tub and premium bedding.

Is Kempinski The One Suites Hotel Shanghai Downtown family-friendly?

You bet! With amenities such as laundry facilities and an indoor pool, as well as children's slippers and free infant beds in the guestrooms, it's no surprise that Kempinski The One Suites Hotel Shanghai Downtown is a hit with families.

Are there hot tubs in the rooms at Kempinski The One Suites Hotel Shanghai Downtown?

No, but there are deep-soaking baths in the guestrooms.

Does Kempinski The One Suites Hotel Shanghai Downtown serve breakfast?

You bet, buffet breakfast is on offer weekdays from 7 AM to 10 AM and on weekends from 7 AM to 10:30 AM.

Is there a free airport shuttle available at Kempinski The One Suites Hotel Shanghai Downtown?

No, Kempinski The One Suites Hotel Shanghai Downtown does not offer an airport shuttle service.

Is there a bar or restaurant at Kempinski The One Suites Hotel Shanghai Downtown?

Yep, you can grab a meal at Kempinski The One Suites Hotel Shanghai Downtown's onsite restaurant.

What time are check-in & check-out at Kempinski The One Suites Hotel Shanghai Downtown?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Kempinski The One Suites Hotel Shanghai Downtown?

No, pets are not allowed.

Kempinski The One Suites Hotel Shanghai Downtown Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 111 out of 207 reviews
Rating 8 - Good. 75 out of 207 reviews
Rating 6 - Okay. 12 out of 207 reviews
Rating 4 - Poor. 4 out of 207 reviews
Rating 2 - Terrible. 5 out of 207 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Muhammad

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
It is definitely not the same standard as other Kempinskis in the world, as the property is in dire need of repair and refinement, and the service staff are less friendly than the typical Shanghai person - the check-in staff seem to operate in a way as though they’re doing us guests a favour, and behave with a very strange air of superiority complex - which is totally laughable when I remind myself this is a Kempinski, a supposed five star hotel in Shanghai and yet they feel it’s their duty to make hotel guests feel not great. :D However we were there for holiday and just shrugged it off as we did not want to let bad service affect our time in Shanghai. Cleaning staff were friendly and thorough, greeting and acknowledging us along the hallways, and could definitely teach the counter staff a thing or two about good customer service.
Stayed 6 nights in Nov 2025

10/10 Excellent

CHRISTIAN

Travelled with family
Liked: Cleanliness, room comfort
Fantastic location in downtown Shanghai with many restaurants and shops nearby.
Stayed 6 nights in Aug 2025

10/10 Excellent

keel

Liked: Cleanliness, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

James

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic room and location! :)
Stayed 3 nights in Jul 2025

8/10 Good

Cheng, San Francisco

Liked: Cleanliness
Stayed 10 nights in Jun 2025

6/10 Okay

Norman

Liked: Cleanliness
Stayed 5 nights in Jan 2025

10/10 Excellent

Jim

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We will stay in the property again if we go back to Shanghai.
Stayed 2 nights in Oct 2024

10/10 Excellent

Rong, Portland

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I have stayed here for many times. It has been great every time. Staff was friendly and accommodating. Area around the hotel was convenient. Lots of restaurants, shopping and easy access to public transport ( close to 3 subway lines)
Stayed 8 nights in Sep 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Sep 2024

8/10 Good

Julia

Travelled with family
Liked: Cleanliness, amenities
Hotel was good value but room was tired. The outdoor terrace was often locked away behind’s what looked to be a room door and was very basic with no bar. So overall our stay was fine.
Stayed 3 nights in Aug 2024

10/10 Excellent

Feifei

Travelled with family
Liked: Cleanliness, room comfort
Stayed 18 nights in Jul 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort

Fantastic

Really great location, state of repair and staff. Highly recommended!
Stayed 3 nights in May 2024

2/10 Terrible

hongxiang

Disliked: Room comfort
Hotel definately needs renovation
Stayed 3 nights in May 2024

10/10 Excellent

Zhenyu

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Well located and spacious.
Stayed 2 nights in Mar 2024

8/10 Good

Zhuang

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is old.
Stayed 1 night in Apr 2024

10/10 Excellent

Dashel

Liked: Cleanliness, room comfort

Will come back

Good location, and room has an air-con unit that is controlled in-room. I can decide if it's a cooling or warming function. Room is big. The shower room looks a bit worn out, but in-room aircon is really important because I stayed in another hotel in Beijing in the same trip that only had central aircon and it was only warming function for 20degC days..
Stayed 4 nights in Mar 2024

8/10 Good

Ah

Business traveller, Travelled with group
Liked: Cleanliness, room comfort
Wifi connection is very bad
Stayed 2 nights in Mar 2024

10/10 Excellent

Manuel

Business traveller
Liked: Cleanliness, room comfort
Wonderful hotel, room and service. Restaurant the food is so so.
Stayed 1 night in Dec 2023

10/10 Excellent

Tina

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Oct 2023

4/10 Poor

Wenyi

Disliked: Cleanliness, property conditions & facilities
The room floor and sink are not clean. The lights quite dark.
Stayed 2 nights in Oct 2023

10/10 Excellent

Kou

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are friendly. The room is clean and there is washer in the suite that very convenient for us to wash and dry our winter clothes. Overall is good.
Stayed 3 nights in Nov 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location, nice size of the apartment, convenient ambience, helpful staff
Stayed 9 nights in Oct 2019

10/10 Excellent

EDIE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place ❤️It！ will stay again! Excellent service! Best location.
Stayed 4 nights in Oct 2019