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InterContinental Shanghai Hongqiao NECC by IHG

4.5 star property
Luxury Shanghai hotel connected to the convention centre, 5-minute walk to National Exhibition and Convention Center

Photo gallery for InterContinental Shanghai Hongqiao NECC by IHG

Indoor pool
3 restaurants, breakfast, lunch, dinner served; international cuisine
Meeting facility
1 bedroom, premium bedding, minibar, in-room safe
Interior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is AU$111
includes taxes & fees
27 Feb - 28 Feb

Explore the area

View map
Gate 3, No. 1700, Zhuguang Road, Shanghai, 201702
  • Place, National Exhibition and Convention Center
    ‪7 min walk‬
  • Place, Hongqiao Tiandi
    ‪3 min drive‬
  • Place, Shanghai Outlets
    ‪11 min drive‬
  • Airport, Shanghai (SHA-Hongqiao Intl.)
    ‪11 min drive‬

Room options

View all photos for 1 King Classic Club Lounge Access

1 bedroom, premium bedding, minibar, in-room safe

1 King Classic Club Lounge Access

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Premium bedding
Separate bedroom
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Premium

1 bedroom, premium bedding, minibar, in-room safe

1 King Premium

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Premium bedding
Separate bedroom
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Classic

1 bedroom, premium bedding, minibar, in-room safe

1 King Classic

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Premium bedding
Separate bedroom
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Junior Suite

1 King Junior Suite

1 King Junior Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Premium bedding
  • 58 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed 1 Bedroom Suite

1 King Bed 1 Bedroom Suite

1 King Bed 1 Bedroom Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Premium bedding
Separate bedroom
  • 95 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed

View all photos for 2 Double Classic Club Lounge Access

Room amenity

2 Double Classic Club Lounge Access

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Premium bedding
  • 40 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for 2 Double Premium Club Lounge Access

Room amenity

2 Double Premium Club Lounge Access

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Premium bedding
  • 45 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Upgrated Premium

1 bedroom, premium bedding, minibar, in-room safe

Upgrated Premium

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Premium bedding
Separate bedroom
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for 2 Double Classic

Room amenity

2 Double Classic

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Premium bedding
  • 40 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for 2 Double Premium

Room amenity

2 Double Premium

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Premium bedding
  • 45 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Classic Room

1 bedroom, premium bedding, minibar, in-room safe

Classic Room

8.8 out of 10
Excellent
(3 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Premium bedding
  • 40 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Premium Room

1 bedroom, premium bedding, minibar, in-room safe

Premium Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Premium bedding
Separate bedroom
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for 1 King Premium Club Lounge Access

1 bedroom, premium bedding, minibar, in-room safe

1 King Premium Club Lounge Access

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Premium bedding
Separate bedroom
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the area

Shanghai

At InterContinental Shanghai Hongqiao NECC by IHG, you'll be connected to the convention centre and 0.5 km (0.3 mi) from National Exhibition and Convention Center. Highlights at this luxury hotel include 3 restaurants, 2 bars/lounges and a full-service spa. .The restaurant, Five Live, serves international cuisine and is open for breakfast, lunch and dinner. Bru is the hotel's own gastropub. Enjoy the indoor swimming pool, gym and sauna. 1841 square feet (171 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a business centre and limo/town car service. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and massage/treatment rooms. Each morning buffet breakfast is served between 6:30 AM and 10 AM. There's also the convenience of free self parking. .Sights within a 10-minute drive of this 4.5-property class Qingpu District hotel include Hongqiao Tiandi and Qibao Old Street.

What's nearby

  • National Exhibition and Convention Center - 7 min walk - 0.6 km
  • Hongqiao Tiandi - 3 min drive - 1.9 km
  • Shanghai Outlets - 11 min drive - 10.6 km
  • Nanjing Road Shopping District - 24 min drive - 23.2 km
  • The Bund - 25 min drive - 24.7 km

Getting around

  • Shanghai Hongqiao Railway Station - 6 min drive
  • East Xujing Station - 13 min walk
  • Hongqiao International Airport (SHA) - 18 min drive

Restaurants

  • ‪章吴记 - ‬3 min drive
  • ‪伍臻 Five Live - ‬13 min walk
  • ‪Spicy Wok - ‬16 min walk
  • ‪Carl's Jr - ‬16 min walk
  • ‪Starbucks (星巴克) - ‬15 min walk

About this property

InterContinental Shanghai Hongqiao NECC by IHG

Luxury Shanghai hotel connected to the convention centre, 5-minute walk to National Exhibition and Convention Center
InterContinental Shanghai Hongqiao NECC by IHG offers its guests a full-service spa, an indoor pool, and a health club. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. WiFi and wired Internet are free in public spaces.

A business centre, meeting rooms, and limo/town car service are available. Event space at this hotel measures 1841 square feet (171 square metres) and includes a conference centre. A sauna, spa services, and multilingual staff are also featured at the luxury InterContinental Shanghai Hongqiao NECC by IHG. Free self parking is available.

This 4.5-star Shanghai hotel is smoke free.

  • 536 guestrooms or units
  • 10 levels
  • 3 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 1841 sq ft of conference space
  • 171 sq. m of conference space
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
InterContinental Shanghai Hongqiao NECC by IHG offers 536 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. A pillow menu is available. 48-inch LCD televisions come with cable channels. Bathrooms include a combined bath/shower unit with a rainfall showerhead, bathrobes, slippers and designer toiletries.

This Shanghai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free newspapers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has massage/treatment rooms. Services include massages.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: CNY 185 to 231 per person
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Bru
  • Cai Feng Lou
  • Five Live

Things to do

  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna

Family friendly

  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Soundproofed rooms

Conveniences

  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (1,841 square foot of space)
  • Meeting rooms

Full-service spa

  • Massage
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 10 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 48-inch LCD TV with cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Express check-in available
Minimum check-in age - 16

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 6:00 AM - noon
Front desk staffed during limited hours
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
This property offers shuttle service to the Hongqiao HUB, Hongqiao Railway Station, and Hongqiao Airport Terminal 2 only.
Customers may be requested by the property to provide documentation of recent travel history (such as passport immigration stamps) and/or complete a health declaration.

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at InterContinental Shanghai Hongqiao NECC by IHG

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 408.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 185 to 231 per person
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 408.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Union Pay. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines. This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files and shoe mitts.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

InterContinental Shanghai NECC Hotel
InterContinental NECC Hotel
InterContinental NECC
InterContinental Shanghai Hongqiao NECC Hotel
InterContinental Shanghai NECC
InterContinental Shanghai Hongqiao NECC
InterContinental Shanghai Hongqiao NECC by IHG Hotel
InterContinental Shanghai Hongqiao NECC an IHG Hotel
InterContinental Shanghai Hongqiao NECC by IHG Shanghai
InterContinental Shanghai Hongqiao NECC by IHG Hotel Shanghai

Frequently asked questions

What is the cancellation policy at InterContinental Shanghai Hongqiao NECC by IHG?

InterContinental Shanghai Hongqiao NECC by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at InterContinental Shanghai Hongqiao NECC by IHG?

As of 7 Feb 2026, prices found for a 1-night stay for 2 adults at InterContinental Shanghai Hongqiao NECC by IHG on 27 Feb 2026 start from AU$111.04, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at InterContinental Shanghai Hongqiao NECC by IHG?

Yep, InterContinental Shanghai Hongqiao NECC by IHG has a free self car park.

Is there a spa on site at InterContinental Shanghai Hongqiao NECC by IHG?

Yep, there is an onsite spa at InterContinental Shanghai Hongqiao NECC by IHG. You'll enjoy services like massages.

Does InterContinental Shanghai Hongqiao NECC by IHG have a pool?

InterContinental Shanghai Hongqiao NECC by IHG has an indoor pool.

What luxury perks are available at InterContinental Shanghai Hongqiao NECC by IHG?

InterContinental Shanghai Hongqiao NECC by IHG features a full-service spa, a health club and an indoor pool. All guestrooms come with premium bedding and 24-hour room service.

What makes InterContinental Shanghai Hongqiao NECC by IHG a romantic place to stay?

24-hour room service, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at InterContinental Shanghai Hongqiao NECC by IHG.

Is InterContinental Shanghai Hongqiao NECC by IHG family-friendly?

You bet! With amenities such as laundry facilities and an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that InterContinental Shanghai Hongqiao NECC by IHG is a hit with families.

Does InterContinental Shanghai Hongqiao NECC by IHG serve breakfast?

Yeah, buffet brekkie is on offer daily from 6:30 AM to 10 AM.

Is there a free airport shuttle available at InterContinental Shanghai Hongqiao NECC by IHG?

No, InterContinental Shanghai Hongqiao NECC by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at InterContinental Shanghai Hongqiao NECC by IHG?

Yep, you can grab a meal at InterContinental Shanghai Hongqiao NECC by IHG's onsite restaurant that serves international cuisine.

What time are check-in & check-out at InterContinental Shanghai Hongqiao NECC by IHG?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at InterContinental Shanghai Hongqiao NECC by IHG?

No, pets and service animals are not allowed.

InterContinental Shanghai Hongqiao NECC by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 165 out of 258 reviews
Rating 8 - Good. 71 out of 258 reviews
Rating 6 - Okay. 11 out of 258 reviews
Rating 4 - Poor. 6 out of 258 reviews
Rating 2 - Terrible. 5 out of 258 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

6/10 Okay

Maria

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
We recently stayed at the InterContinental Shanghai Hongqiao NECC and had a mixed experience. The Positives: The hotel lobby is impressive—spacious, modern, and welcoming. The standout feature for our family was the pool, which was clean and well-maintained. The buffet breakfast was another highlight: vast in variety, fresh, and truly exceptional in both quality and quantity. It's one of the best we've experienced in terms of sheer range. The Negatives: Unfortunately, the rooms didn’t meet the same standard. There was a strong, stale smell of cigarette smoke in the room that lingered throughout our stay, which made it quite unpleasant. The cleanliness was underwhelming, with visible hair and mold in the bathroom, which shouldn’t be the case at a hotel of this caliber. The double beds were surprisingly small—definitely something to consider if you're traveling with family or expect more spacious accommodations. Other Considerations: The location is a significant drawback if you're planning to explore central Shanghai. It took us over 40 minutes to reach the city, and the area around the hotel feels quite remote unless you're attending an event at the NECC. During our stay, we noticed that there were no other Western guests, which wasn’t a problem but did feel a bit isolating at times depending on your expectations for international clientele and service standards. Overall: This hotel may suit business travellers attending events at the nearby Exhibition and Convention Center.
Stayed 2 nights in Oct 2025

10/10 Excellent

Daniel, Dandenong

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for any event at the NECC. Safe, modern, clean with all of the amenities you’d expect. Friendly staff and everything was made very simple during my stay. Can’t ask for much more.
Stayed 2 nights in Sep 2025

10/10 Excellent

william

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall quality was excellent.
Stayed 1 night in Sep 2025

10/10 Excellent

REEM mohammed amin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel to attend a conference as it was connected to the NECC exhibition, it was a great stsy, the room big , breakfast was excellent, many options, staff all nice&helpful, the only downside was that the hotel is far from main attraction in the city , taxis were cheap though .
Stayed 12 nights in Sep 2025

10/10 Excellent

Gregory, Falls Church

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2025

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel so close to the convention center
Stayed 2 nights in Sep 2025

10/10 Excellent

Mario

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2025

8/10 Good

Brett

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hi there,Hotel is great location for the Trade show i visited The Room was nice but starts to show wear, many light bulbs did not work, but once i said that was a problem they were immediately replaced, Toilet door lock broke leaving us stuck in the toilet most embarrassing
Stayed 4 nights in Aug 2025

10/10 Excellent

Mohamed

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for exhibition traders, also near to Metro line 2 . First day and last day of exhibition was noisy because My room was near to exhibition exit for truck loading and handling.
Stayed 4 nights in Aug 2025

10/10 Excellent

Tracie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed several different times. Rooms can be configured differently but all have been nice.
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jun 2025

10/10 Excellent

Shu Han Emily

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Business trip with family

Amazing staffs. Came as a business trip with young kids. Very accommodating and staffs went above and beyond to help us during check-in process. Morning breakfast is also delicious with freshly made fried dumpling and a good variety. Concierge desk offers great advice for nearby sightseeing designations.
Stayed 3 nights in Jun 2025

10/10 Excellent

Osama

Stayed 5 nights in May 2025

8/10 Good

Brett

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All the staff are fantastic I will stay here again However the prices have risen alot,in last 3 years the rooms are nice but 5 mins across the road same rooms 1/2 price
Stayed 4 nights in May 2025

2/10 Terrible

JASWIR, ILFORD

Business traveller, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Check in process too slow. Staff repeating questions many many times like an interrogation as if to try to trip you up. Not trained enough in English conversation for an international hotel. The place is difficult to find. Taxi drivers go round the hotel three time to find the entrance gate. Happened with 2 different taxis
Stayed 1 night in May 2025

10/10 Excellent

Linda

Stayed 3 nights in Apr 2025

4/10 Poor

William

Liked: Cleanliness
Disliked: Staff & service

Impolite staff

Did not get good service. Impolite and short with answers.
Stayed 1 night in Apr 2025

8/10 Good

Mitsuhiro

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and quiet. Wish to be back there again.
Stayed 2 nights in Apr 2025

10/10 Excellent

Jefry

Liked: Cleanliness, staff & service, property conditions & facilities
Excelent
Stayed 7 nights in Mar 2025

10/10 Excellent

Chenyu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was relatively new. Easy access to the metro but do require some walk. There were few things to do nearby besides the exhibition center. Room was quite spacious with a good bathtub. Plenty of bottled water provided. It even had a Bose speaker. Swimming pool was decent and never too crowded. Breakfast selection was outstanding and miles ahead of anything offered in Europe or the Americas. IHG members were given drink coupons that you could redeem for wine and such, which was good.
Stayed 3 nights in Jan 2025

8/10 Good

GARY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities

Good but could be slightly better!

Great hotel but a couple of annoying things. I chose the hotel primarily because of its location to Hongqiao station only to find out ‘post Covid’ they have stopped the shuttle bus to both airport and train station- slightly annoying. Bru Bar whilst decent could with a better food selection along with some better draught beer options. A/C in the room didn’t work- it was only blowing warm air- really not comfortable. An engineer came but all to no avail. Overall- not sure if I would choose it again (for my own purposes) but still a good hotel and great choice for any Fairs. Special mention to Kathleen (Manager of Club Lounge) - such a nice, polite and helpful person.
Stayed 3 nights in Apr 2025

10/10 Excellent

Awais

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

6/10 Okay

JANET

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Since this hotel is located in a convention center, it’s hard to find the exact location from GPS and get to it. For the same reason, guests can only eat inside the hotel, but there’re limited choices and poor services. The personal service the restaurant on the first floor lacked of basic training. They treat guests as thefts if you have a piece of cake in your hand when you walking out the restaurant.
Stayed 1 night in Mar 2025

10/10 Excellent

Mingwei

Liked: Cleanliness
Stayed 2 nights in Jan 2025