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Banyan Tree Shanghai On The Bund

Photo gallery for Banyan Tree Shanghai On The Bund

A modern spa area with a city skyline view, a hot tub, and seating with pillows.
Property video
A person standing by a large window with a cityscape view, a chair, and a table with bowls.
A rooftop terrace with a view of a city skyline, including a prominent tower, and a sign that reads "TAIL SHANG".
A dining area with a view of a city skyline and a body of water.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is AU$470
includes taxes & fees
6 Oct - 7 Oct

Explore the area

View map
19 Gong Ping Road, Hongkou District, Shanghai, Shanghai, 200082
  • Place, Huangpu River
    ‪15 min walk‬
  • Place, Oriental Pearl Tower
    ‪4 min drive‬
  • Place, The Bund
    ‪5 min drive‬
  • Airport, Shanghai (PVG-Pudong Intl.)
    ‪59 min drive‬

Room options

View all photos for Premier Rive View Twin

A modern hotel room with two beds, a dining table, and a city view.

Premier Rive View Twin

  • River view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free wired internet

View all photos for Deluxe Riverside King

A modern hotel room with a city view, a large bed, a desk, and a seating area.

Deluxe Riverside King

  • River view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Premier Rive View King

A modern hotel room with a large bed, a desk, and a city view.

Premier Rive View King

9.0 out of 10
Wonderful
(2 reviews)
  • River view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for River View Sanctuary with Oasis Pool

A room with a large window, a bed, a small tent, and a view of a city skyline.

River View Sanctuary with Oasis Pool

  • River view
  • 66 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Bund View Suite - Oriental Pearl Tower View

A modern living room with a city view, a dining area with a wooden table, and a seating area with a round coffee table.

Bund View Suite - Oriental Pearl Tower View

  • River view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for River View Suite

A modern living room with a large window, a round coffee table, a TV, and a bookshelf.

River View Suite

  • River view
  • 128 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Premier Bund View King - Oriental Pearl Tower View

A modern bathroom with a large bathtub, a round table, and a sofa. A cityscape with a tower is visible through the windows.

Premier Bund View King - Oriental Pearl Tower View

  • River view
  • 62 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Pearl Tower View Sanctuary with Oasis Pool - Oriental Pearl Tower View

A modern spa area with a city skyline view, a hot tub, and seating with pillows.

Pearl Tower View Sanctuary with Oasis Pool - Oriental Pearl Tower View

  • River view
  • 66 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Bund View Junior Suite - Oriental Pearl Tower View

A white robe with a green logo on a wooden surface.

Bund View Junior Suite - Oriental Pearl Tower View

  • River view
  • 89 sq m
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Grand Riverside Suite

A modern living room with a round coffee table, sofas, and a view of a cityscape.

Grand Riverside Suite

  • River view
  • 146 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Grand Bund View Suite - Oriental Pearl Tower View

A modern living room with a large sofa, armchairs, a coffee table, and a city view.

Grand Bund View Suite - Oriental Pearl Tower View

  • River view
  • 152 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Grand Banyan Suite - Oriental Pearl Tower View

A spacious living area with a large window offering a city view, a sofa set, and a dining table with chairs.

Grand Banyan Suite - Oriental Pearl Tower View

  • River view
  • 307 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Banyan Nature Retreat King

A modern hotel room with a large bed, a desk, and a city view.

Banyan Nature Retreat King

10.0 out of 10
Exceptional
(4 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Riverside Twin

A modern hotel room with two beds, a dining table, and a city view.

Deluxe Riverside Twin

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free wired internet

View all photos for Urban Wellness Junior Suite

A modern hotel room with a large bed, a city view, a round coffee table, and a TV.

Urban Wellness Junior Suite

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Family Connecting Premier Bund View Suite - Oriental Pearl Tower View

Family Connecting Premier Bund View Suite - Oriental Pearl Tower View

Family Connecting Premier Bund View Suite - Oriental Pearl Tower View

  • River view
  • 120 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds
  • Free wired internet

View all photos for Family Connecting Premier River View Suite

A modern hotel room with a city view, a large bed, a desk, and a seating area.

Family Connecting Premier River View Suite

  • River view
  • 120 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Large Single Beds
  • Free wired internet

View all photos for Premier Bund View King with Sofa Bed - Oriental Pearl Tower View

A modern hotel room with a large bed, a sofa, a TV, and a view of the cityscape.

Premier Bund View King with Sofa Bed - Oriental Pearl Tower View

  • River view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free wired internet

Room

  • Sleeps 4
  • Free wired internet

Room

  • Sleeps 2
  • 1 King Bed
  • Free wired internet

Room

  • Sleeps 4
  • Free wired internet

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About the area

Shanghai

A luxury stay in the heart of Shanghai awaits you at Banyan Tree Shanghai On The Bund. Within a 30-minute stroll, you'll find The Bund and Oriental Pearl Tower. Highlights at this hotel include 3 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering can include hot stone massages, body wraps and facials along with access to the sauna and steam room. Enjoy access to 3 hot tubs along with an indoor swimming pool and a 24-hour gym. Meeting rooms and conference space are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a sauna and a children's swimming pool. Each morning buffet breakfast is served between 7:00 AM and 11:30 AM. There's also free valet parking, along with the convenience of an airport shuttle. .With a stay at this 5-property class Puxi hotel, you'll be 2.7 km (1.7 mi) from Shanghai Tower and 3 km (1.8 mi) from Nanjing Road Shopping District.

What's nearby

  • Shanghai Jewish Refugees Museum - 8 min walk - 0.7 km
  • Huangpu River - 15 min walk - 1.3 km
  • Pudong Riverside Promenade and Park - 4 min drive - 2.5 km
  • Oriental Pearl Tower - 4 min drive - 2.5 km
  • The Bund - 5 min drive - 3.1 km

Getting around

  • Tilanqiao Station - 4 min walk
  • Shanghai Railway Station - 16 min drive
  • Hongqiao International Airport (SHA) - 49 min drive

Restaurants

  • ‪远洋宾馆 | Ocean Hotel - ‬3 min walk
  • ‪松涛 - ‬6 min walk
  • ‪McDonald's 麦当劳 - ‬1 min walk
  • ‪Pizza Marzano 比萨玛尚诺 - ‬1 min walk
  • ‪讃铁板烧 - ‬6 min walk

About this property

Banyan Tree Shanghai On The Bund

Banyan Tree Shanghai On The Bund offers its guests a full-service spa, 3 hot tubs, an indoor pool, and a sauna. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

A children's pool, a 24-hour fitness centre, and a rooftop terrace are also featured at the luxury Banyan Tree Shanghai On The Bund. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free.

  • 1 building
  • 130 guestrooms or units
  • 12 levels
  • 3 dining venues
  • 2 bars or lounges
  • Conference rooms
  • Built in 2012
  • Terrace on the roof
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
Banyan Tree Shanghai On The Bund offers 130 air-conditioned accommodations with indoor private hot tubs and minibars (stocked with some free items). Beds feature down duvets. A pillow menu is available. Guests can make use of the in-room fridges, coffee/tea makers and minibars. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, facials, body wraps and body treatments. The spa is equipped with a sauna and a steam room. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:30 AM for a fee: CNY 258 per person
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • 3 hot tubs
  • Children's pool
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room
  • Stereo
  • TV in common areas

Family friendly

  • Children's pool
  • Children's toys
  • In-room cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • On a river
  • Rooftop terrace

Full-service spa

  • Body wraps
  • Facials
  • Hot stone massages
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (80 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk (80 centimetre high)

More

  • 1 building
  • 12 floors
  • Banquet hall
  • Built in 2012
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toilet paper
  • Towels provided

Entertainment

  • TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from 6 September 2026 to 10 September 2026 (completion date subject to change). The following areas are affected:
  • Swimming pool
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Banyan Tree Shanghai On The Bund

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 583.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 258 per person
  • Airport shuttle fee: CNY 800 per vehicle (one way)
  • Rollaway bed fee: CNY 583.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system in all accommodation. This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files and shoe mitts.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property class

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Banyan Tree Hotel Shanghai Bund

Banyan Tree Shanghai Bund

Banyan Tree Shanghai Bund Hotel

Banyan Tree Bund Hotel

Banyan Tree Bund

Banyan Tree Shanghai On The Bund Hotel

Banyan Tree Shanghai On The Bund Shanghai

Banyan Tree Shanghai On The Bund Hotel Shanghai

Frequently asked questions

Is parking available at Banyan Tree Shanghai On The Bund?

Yep, Banyan Tree Shanghai On The Bund has a free self car park and free valet parking.

How much does it cost to stay at Banyan Tree Shanghai On The Bund?

As of 16 Sept 2026, prices found for a 1-night stay for 2 adults at Banyan Tree Shanghai On The Bund on 6 Oct 2026 start from AU$470, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at Banyan Tree Shanghai On The Bund?

Yep, there is an onsite spa at Banyan Tree Shanghai On The Bund. It has 3 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like body wraps, facials and body treatments, as well as hot stone massages.

Does Banyan Tree Shanghai On The Bund have a pool?

Banyan Tree Shanghai On The Bund has an indoor pool and a kids' pool. The property will be renovating the swimming pool from September 6 2026 until September 10 2026 (completion date subject to change).

What luxury perks are available at Banyan Tree Shanghai On The Bund?

Banyan Tree Shanghai On The Bund features 3 hot tubs, an indoor pool and 3 restaurants. All guestrooms come with Hot tubs and 24-hour room service.

What makes Banyan Tree Shanghai On The Bund a romantic place to stay?

24-hour room service, plus Hot tubs in the guestrooms, help set the scene for a romantic weekend at Banyan Tree Shanghai On The Bund.

Is Banyan Tree Shanghai On The Bund family-friendly?

You bet! With amenities such as a children's pool and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Banyan Tree Shanghai On The Bund is a hit with families.

Are there hot tubs in the rooms at Banyan Tree Shanghai On The Bund?

Yep, all rooms come with private hot tubs.

Does Banyan Tree Shanghai On The Bund serve breakfast?

Yep, buffet brekkie is on offer daily from 7:00 AM to 11:30 AM.

Is there a free airport shuttle available at Banyan Tree Shanghai On The Bund?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Banyan Tree Shanghai On The Bund?

Yep, Banyan Tree Shanghai On The Bund has 3 restaurants.

What time are check-in & check-out at Banyan Tree Shanghai On The Bund?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Banyan Tree Shanghai On The Bund?

No, pets and service animals are not allowed.

Banyan Tree Shanghai On The Bund Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 127 out of 212 reviews
Rating 8 - Good. 46 out of 212 reviews
Rating 6 - Okay. 22 out of 212 reviews
Rating 4 - Poor. 9 out of 212 reviews
Rating 2 - Terrible. 8 out of 212 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Yue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice~
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

m

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
V good
Stayed 4 nights in Mar 2026
Verified review

8/10 Good

Steven

Liked: Cleanliness, amenities, property conditions & facilities
Great location and amazing roof top bar
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Adel

Liked: Cleanliness, property conditions & facilities
Great room, very clean property and large pool
Stayed 3 nights in Jun 2025
Verified review

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything in this hotel is perfect
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we stepped out of our Didi van, the staff were very welcoming and accommodating. They attended to our needs with patience and care. The breakfast buffet offers ample selections of Eastern and Western palates. The room is practically an aromatherapy session for the senses, offering a choice of aroma incense or aroma wax. The views of the Bund, day or night, were awesome. There are a couple of good shopping centers within walking distance and a jogging track if you feel like it. A perfect place to wind down and relax after all the hard work.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Armin

Very spacious and elegant rooms with a fantastic oversized bathtub, with amazing view of Pudong. Delicious breakfast.
Stayed 4 nights in Oct 2025
Verified review

2/10 Terrible

Bo Li

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room
Stayed 4 nights in Sep 2025
Verified review

10/10 Excellent

josephhang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and door man were very helpful and super friendly
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff both at reception and concierge
Stayed 3 nights in Dec 2024
Verified review

10/10 Excellent

Wei Jiang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff and service were excellent - warm, friendly and helpful. Special shout out to Michael & Alisha. The property is slightly dated but the location was great, central yet quiet. The rooftop bar offered a gorgeous view of the Bund.
Stayed 3 nights in Jun 2025
Verified review

10/10 Excellent

B?o

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and professional staff. I’ll comeback a few day
Stayed 4 nights in Sep 2025
Verified review

10/10 Excellent

Jingxin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staffs
Stayed 2 nights in Apr 2025
Verified review

6/10 Okay

joseph t

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Super friendly
Stayed 6 nights in Jun 2025
Verified review

10/10 Excellent

Marina

Liked: Cleanliness, amenities, property conditions & facilities
Summer holidays to bring my girlfriend to Shanghai to play, live in Banyan Tree out of the door is the North Bund, very close and convenient, compared to the Bund, downtown. Olly at the front desk was enthusiastic and the other staff were great! The soaking pool room is worth recommending to friends!
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Bernice Zi Xi

Liked: Cleanliness, staff & service, property conditions & facilities
We will come back again to stay ! Love it
Stayed 5 nights in Jan 2025
Verified review

10/10 Excellent

Clark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and attentive staff. Clean. Area around is quiet and a bit further away from attractions but still has a mall around with food options.
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

karyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good sleep and they gave my family and I a free upgrade to one with a jacuzzi. Reflective of Banyan Tree's standards and the experience exceeded my expectations!
Stayed 2 nights in Mar 2024
Verified review

6/10 Okay

Qingqing

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel is pretty old in general and sort of poorly maintained. First is the blackout curtain was not properly postioned in the slot, it woke me up as soon as the sun rises. Then nearly half of the sockets are too loose to use. Can you believe the socket for the hair dryer is unuseable????? I have to plug it to a socket outside the washroom that's near the floor area.... This is really subpar as a Banyan Tree...
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Yihang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Olly and Alisa at the front desk were very warm and friendly, and extremely polite. Due to the large variety of room types, the initial booking didn't meet expectations, but they later recommended a room type with a wonderful view! This trip to Shanghai was just amazing!
Stayed 4 nights in Jun 2025
Verified review

10/10 Excellent

Treasure

Liked: Cleanliness, amenities, property conditions & facilities
Upon check - in, OLLY provided enthusiastic and professional service. OLLY actively offered assistance and gave a detailed introduction of the hotel facilities. The service was meticulous, covering everything from luggage handling to route guidance with great care and thoughtfulness, which made guests feel extremely warm.
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Qin

Liked: Cleanliness, amenities, property conditions & facilities
Alisa was very attentive to our needs to make sure we had a great stay. She welcomed us to the hotel and told us about the different amenities. We had a great time at Shanghai Banyan hotel! The view was amazing at the top and our room had an amazing view as well. The customer service here is top tier from the doorman at the front to the cleaning ladies. Everyone here was so welcoming and nice!
Stayed 6 nights in Jun 2025
Verified review

10/10 Excellent

Kenji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Aug 2024