Nikko - accommodation in Sha Tin

I booked a "Study" room which was more expensive than the other rooms. It was advertised with a number of LARGE windows. However someone wrote me and asked if I would be OK to accept a single bed or a standard bed. This was crazy. I expected a bed not for the college kids despite the name of the room. I mentioned it to the check in clerk and he gave me the "STUDY" room which had a king size bed and with many windows, as advertised. What happened and why about the message before I checked in?

The hotel staff were friendly and helpful. Special thanks to Mr. Chuck & Ms Kiki, two of the staff members, whose sincerity, meticulousness and work efficiency were outstanding and deserve praise and reward from the hotel management. We also want to commend two staff members, one of whom is Ms. Karley Wai, but I forgot the name of the other. They were in charge of managing our room and were very responsible, polite, and sincere in their work.

Microwave in room. Light was so bright couldn’t sleep had to cover with clothing! Breakfast cooked food was cold.