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The Amala Boutique Retreat

4.5 star property

Photo gallery for The Amala Boutique Retreat

A wooden pavilion with a tiled floor, surrounded by lush greenery.
View from room
A spacious indoor area with a pool, seating arrangements, and a television.
A pathway flanked by stone walls leading through a lush garden with various tropical plants and a clear sky above.
Premium bedding, free minibar, in-room safe, desk

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is AU$127
includes taxes & fees
2 July - 3 July

Explore the area

View map
Jalan Kunti 108, Seminyak, Bali, 80361
  • Place, Sunset Point Shopping Centre
    ‪12 min walk‬
  • Place, Eat Street
    ‪15 min walk‬
  • Place, Seminyak Beach
    ‪3 min drive‬
  • Airport, Denpasar (DPS-Ngurah Rai Intl.)
    ‪14 min drive‬

Room options

View all photos for Villa, Private Pool (Spa Villa)

A serene outdoor pool area with a wooden deck, a small seating area, and a canopy.

Villa, Private Pool (Spa Villa)

  • 120 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Villa, Private Pool (Pool Villa)

A spacious indoor area with a pool, seating arrangements, and a television.

Villa, Private Pool (Pool Villa)

  • Garden view
  • 180 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Villa, 3 Bedrooms (3 Bedrooms Villa)

A modern outdoor pool area with lounge chairs, a covered seating area, and a staircase leading to an upper level.

Villa, 3 Bedrooms (3 Bedrooms Villa)

  • Garden view
  • 300 sq m
  • 3 bedrooms
  • Sleeps 6
  • 2 King Beds and 2 Single Beds
  • Free Wi-Fi

View all photos for Spa Villa (Free 1 Time Spa for 2 Pax)

A serene outdoor pool area with a wooden deck, a small seating area, and a canopy.

Spa Villa (Free 1 Time Spa for 2 Pax)

10.0 out of 10
Exceptional
(1 review)
  • 120 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Villa, 2 Bedrooms, Private Pool

Villa, 2 Bedrooms, Private Pool | Pool

Villa, 2 Bedrooms, Private Pool

  • 300 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Single Beds OR 2 King Beds
  • Free Wi-Fi

View all photos for Villa, 3 Bedrooms, Private Pool

Villa, 3 Bedrooms, Private Pool | Living area

Villa, 3 Bedrooms, Private Pool

  • 400 sq m
  • 3 bedrooms
  • Sleeps 6
  • 2 King Beds and 2 Large Single Beds
  • Free Wi-Fi

View all photos for Honeymoon Villa

Premium bedding, free minibar, in-room safe, desk

Honeymoon Villa

  • Garden view
  • 200 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Honeymoon Villa (Daily 60 Minutes Spa for 2 Pax)

Premium bedding, free minibar, in-room safe, desk

Honeymoon Villa (Daily 60 Minutes Spa for 2 Pax)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Studio, 1 King Bed

Premium bedding, free minibar, in-room safe, desk

Studio, 1 King Bed

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

About the area

Seminyak

A luxury stay in Seminyak awaits you at The Amala Boutique Retreat. You'll be 2 km (1.2 mi) from Seminyak Beach and 2.3 km (1.4 mi) from Double Six Beach. Highlights at this resort include a full-service spa, a restaurant and an outdoor swimming pool. .A day of pampering can include massages, aromatherapy and reflexology along with access to the sauna and hot tub. The restaurant, Bamboo Restaurant, serves international cuisine and is open for breakfast, lunch and dinner. Additionally, you'll find free Wi-Fi in public areas, a gym and laundry facilities. Continental breakfast is available daily between 7:00 AM and 11:00 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Attractions within a 30-minute walk of this 4.5-property class Sunset Road resort include Legian Beach and Eat Street.
View more Resorts in SeminyakOpens in a new window

What's nearby

  • Prana Spa - 1 min walk - 0.2 km
  • Bintang Supermarket Seminyak - 12 min walk - 1.0 km
  • Sunset Point Shopping Centre - 12 min walk - 1.1 km
  • Eat Street - 15 min walk - 1.3 km
  • Seminyak Beach - 3 min drive - 2.6 km

Getting around

  • Denpasar (DPS-Ngurah Rai Intl.) - 24 min drive

Restaurants

  • ‪Blackpepper - ‬2 min walk
  • ‪Chicken Run - ‬1 min walk
  • ‪Oswego Bar & Dining - ‬4 min walk
  • ‪BNI 46 Sunset Road - ‬2 min walk
  • ‪Circle K - ‬3 min walk

About this property

The Amala Boutique Retreat

There's a restaurant on site. Public spaces have free WiFi and wired Internet. The Amala Boutique Retreat offers its guests a full-service spa, an outdoor pool, and a fitness centre. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Spa services, a library, and a terrace are also featured at the luxury The Amala Boutique Retreat. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4.5-star Seminyak resort.

  • 1 building
  • 1 floor
  • 15 guestrooms or units
  • Built in 2009
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Smoking in designated areas
  • Dining venue
The Amala Boutique Retreat offers 15 air-conditioned accommodations with DVD players and free minibar items. Rooms open to patios. Beds feature premium bedding. Satellite televisions are provided. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

The on-site spa has massage/treatment rooms and couples treatment room(s). Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. Guests under 12 years old are not allowed in the spa.

Similar properties

Exterior
The Wolas Villa & Spa
Sunset Road
  • Pool
  • Kitchen
  • Parking included
  • Free Wi-Fi
4.6 out of 5, Wonderful, 472 reviews
The price is AU$176
includes taxes & fees
4 July - 5 July
The Wolas Villa & Spa

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:00 AM for a fee: USD 16 per person
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Bamboo Restaurant

Things to do

  • Full-service spa
  • Gym
  • Library
  • Outdoor pool
  • Yoga classes

Family friendly

  • DVD player
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Reflexology
  • Sauna
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No lift

More

  • 1 building
  • 1 floor
  • Built in 2009
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • IPod dock
  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Amala Boutique Retreat

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 60.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately USD 16 per person
  • Airport shuttle fee: USD 30 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: USD 60.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Amala Hotel
Amala Hotel Seminyak
Amala Seminyak
The Amala Bali/Seminyak
The Amala Hotel Seminyak
Amala Resort Seminyak
Amala Resort

Frequently asked questions

What is the cancellation policy at The Amala Boutique Retreat?

The Amala Boutique Retreat offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Amala Boutique Retreat?

As of 27 June 2026, prices found for a 1-night stay for 2 adults at The Amala Boutique Retreat on 2 July 2026 start from AU$127, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Amala Boutique Retreat?

Yep, The Amala Boutique Retreat has a free self car park and free valet parking. Onsite parking is limited.

Are there any beaches close to The Amala Boutique Retreat?

The closest beach to The Amala Boutique Retreat is Double Six Beach (1.5 km).

Is there a spa on site at The Amala Boutique Retreat?

Yep, there is an onsite spa at The Amala Boutique Retreat. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does The Amala Boutique Retreat have a pool?

The Amala Boutique Retreat has an outdoor pool.

What makes The Amala Boutique Retreat a romantic place to stay?

A hot tub and couples spa treatments, as well as premium bedding and private patios in the guestrooms, help set the scene for a romantic weekend at The Amala Boutique Retreat.

Does The Amala Boutique Retreat serve breakfast?

Yep, continental brekkie is offered daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at The Amala Boutique Retreat?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at The Amala Boutique Retreat?

Yep, you can grab a meal at The Amala Boutique Retreat's onsite restaurant that serves international cuisine.

What time are check-in & check-out at The Amala Boutique Retreat?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at The Amala Boutique Retreat?

No, pets and service animals are not allowed.

The Amala Boutique Retreat Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 134 out of 198 reviews
Rating 8 - Good. 52 out of 198 reviews
Rating 6 - Okay. 9 out of 198 reviews
Rating 4 - Poor. 1 out of 198 reviews
Rating 2 - Terrible. 2 out of 198 reviews

9.2/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Allen

Liked: Cleanliness, amenities, property conditions & facilities
Very zen and beautiful! Awesome place, glad we stayed here. Staff was super friendly. Highly recommend!
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, great service & wonderful outdoor space and plunge pool with our villa stay
Stayed 2 nights in Oct 2023
Verified

10/10 Excellent

Madhav

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing, will definitely be coming back
Stayed 7 nights in Mar 2023
Verified

10/10 Excellent

Jeanette Maree

Liked: Cleanliness, amenities, property conditions & facilities
Amazing one week stay in December 2025. All staff were welcoming and so willing to help with any request. We stayed in a 2 bedroom pool villa and the amenities were clean and well maintained. Was happily surprised to find Australian power outlets. There is a super market just across the road and lots of restaurants close by if wanting to venture out and about.
Villa pool and living area
Bedroom one
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning well being hotel with amazing staff. Quiet haven despite the hustle and bustle outside which you can’t hear em when inside. Staff are aching friendly and attentive, they could do nothing more for you. Very proactive.
Stayed 13 nights in Aug 2025
Verified

10/10 Excellent

Lauren Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Amala. The villas were lovely and all staff were incredibly friendly and helpful. We really enjoyed the yoga and healing sessions with Dewa. And the sound bath, and massages were also excellent. The Amala was super peaceful and relaxing, and the bars and restaurants are just a few minutes walk from the hotel. We felt very safe. We will definitely stay there again.
Stayed 13 nights in Sep 2024
Verified

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was beautiful and whole space was tranquil and calming just a little too hot in the villa as no air con other than in the bedroom
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Klara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing unique,just a good old friendly balinese hospitality
Stayed 4 nights in Sep 2022
Verified

10/10 Excellent

glen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was like an oasis in the middle of chaos. Staff were very friendly and attentive, meals were delicious and the scenery was perfect. Would highly recommend to anyone trying to avoid the hustle and bustle of downtown Seminyak. Glen Field
Verified

8/10 Good

Darren Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the experience was good, the pool let the place down as it was green around walls and was a a bit tired looking. There were a lot of mozzies around the outdoor area. The staff were very friendly and helpful. I would go back again as it was in a nice quiet area.
Stayed 7 nights in Jul 2022
Verified

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just book. You won’t regret it.
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Lavenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff went above and beyond to make our stay comfortable and easy. Nothing was too much to ask for. From the moment we checked in, Marvella who greeted us, we were welcomed with Balinese fine hospitality and her service was exceptional. Food presentation 5star and delicious, especially fluffy pancakes of a morning! Cynthia and team brilliant at service. Our massages with Rusma & Devi memorable and great at their art. Meeting Dewa was very informative and a bonus! Terima Kasih Amala Staff & Management 🙏 Cheers Lavenia & Lucia
Stayed 5 nights in Mar 2025
Verified

6/10 Okay

Dulith

Liked: Cleanliness, staff & service
The service by the staff was excellent. They also offered a free drop-off only shuttle to nearby places. The condition of the villa was a bit dated. There were some paint chips and it could use some updating or renovations. The kitchens were also very tiny and didn’t have much facilities. Overall it was good, but for the high price, we were expecting something better
Stayed 3 nights in Feb 2025
Verified

8/10 Good

Tracy

Liked: Cleanliness, staff & service
Nice place to stay for a short time, we stayed for 3 nights. Things we liked: - Atmosphere, beautifully landscaped and kept clean - Breakfast service in your villa - Mosquito net around the bed - Steam Shower - Having your own pool Things we didn’t like: - Shower/bath and bathroom sinks were outdoor (We didn’t use the outdoor sinks as there were too many mosquitos) - Too many leaves dropping from the frangipani tree into the pool and around the villa - Cracked glass above the “shelter” so when it was raining it was still coming through - Lots of ants around the pool We also received welcome massages which was lovely, wish we were able to fit in longer massages but didn’t have the time. Finally the staff were all so lovely and accommodating, value for what we paid was expected and met our expectations.
Stayed 3 nights in Dec 2024
Verified

8/10 Good

Ying Xuen

Liked: Staff & service, amenities
The hotel staffs are all very nice and kind. At first we booked Spa villa, but we were not happy with the villa. The pool is too small and the villa looks old and not well maintained. After we contacted the staffs about this matter, they quickly help us to resolve this matter by assisting us upgrade into pool villa. Pool Villa is definitely alot better and well maintained than spa villa.However the food overall is 5/10. Nasi goreng and mihun goreng are both good. In-room service bbq food overall was 5/10 too. Seafoods are not fresh. The best thing is that all the staffs are very professional and willing to help you out anytime :)
Stayed 2 nights in Jul 2024
Verified

8/10 Good

kelvin

Liked: Cleanliness, staff & service

Ok at a good price

Location was ok, we walked a bit but also used grab. When I first entered it was probably the only place in Bali where there wasn’t someone sweeping leaves, so appeared a little untidy- especially considering multiple staff with brooms & buckets walked by. Pool villa looked lovely. Outside furniture wasn’t the most comfortable for relaxing on. No cushions on sun beds, just the plastic. Breakfast sounds great but the juices were very watered down, food was fine. A BIG consideration for anyone booking here is the beds- they look beautiful, they are comfortable, but they are very very low, so could be difficult to get out of. Overall it was a low end 4 star experience.
Stayed 2 nights in Jun 2023
Verified

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un posto meraviglioso , lo staff cordiale e attento a qualsiasi nostra richiesta . Assolutamente meraviglioso
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

JUNGKYU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

환상의숙소

너무만족한 곳입니다ㆍ다음 친구들과 놀러가는데 ㆍ다시예약할께요ㆍ낭만적이고 편함니다 취침전에 모기들어올까봐 약도 뿌려주시고ㆍ작은수영장ㆍ스파ㆍ쿠킹클라스도 진행하시고 작은 짐도있어서 비오는날은 운동도하고 스미냑시내까지 차로 하루1번 데려다주고 직원들고친절하고 조식도 맛있고 숙소로 배달도해주셔서 너무편합니다ㆍ레스토랑가셔서 먹어도되요ㆍ
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Fanni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best little gem in Bali!

Absolut fantastisches Hotel, ruhig, charmant, bezaubernd. IN einem tollem Garten, mit privaten Pools!
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

keitaro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
綺麗
Stayed 2 nights in Jun 2024
Verified

8/10 Good

Jeongnam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

만족스런 숙박이었습니다.

위치도 스미냑 번화가에서 아주 멀지 않아서 좋아요. 또 너무 시내와 가깝지 않아서 조용하게 휴식을 즐길 수도 있습니다. 풀빌라라서 내부에 수영장 있었는데 1.3m정도라 무리없이 놀기 좋았어요. 그래도 발리에 풀, 물이 가까이 있으면 모기에서 자유롭긴 좀 힘든데, 직원들이 저녁에 모기약도 뿌려주고 화장실엔 24시간 모기향 타고 있어서, 꽤 안심이 돼요 ㅎ 아 근데 모기향이 너무 세긴 해서 향에 민감하신 분들은 힘들 수도 있어요. 그리고 외부와 트여있는 발리 숙소 특성상 작은 도마뱀 정도는 있습니다. 이런거에 예민하신 분들은 아예 사방이 막힌 호텔로 가시는걸 추천드려요. 전반적으로 위치, 숙소 퀄리티, 서비스 다 좋았습니다!
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

marco

Liked: Cleanliness, amenities, property conditions & facilities
Gentilezza, cordialità e posto meraviglioso
Stayed 6 nights in Apr 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall vibe was peaceful . Staff's attention to detail and us as customers.
Stayed 4 nights in Jan 2020
Verified

6/10 Okay

YUKI

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
日本人の方やホテルのスタッフの方の接客、気配りはすごく良かったと思うが、部屋のプールに落ち葉や虫等が浮いていたので、プールの清掃をして欲しいと何日もお願いしたのですが、オーケー、わかりました、と言われたのにも関わらず、毎回プールはノータッチでした。 あとは、これは仕方ないとは思うのですが、ゴキブリが何匹も部屋に出たので個人的には気分が悪くなってしまいました。プールにゴキブリが3匹浮いている状態では部屋のプールに入る気がせず、清掃をお願いしたのですが、結局最終日になっても状態は変わらなかったので、せっかくプール付きのヴィラにしたのに一度も部屋のプールに入ることが出来なかったのが思い出です。 ただ、ホテルのスタッフの笑顔や、ルームサービスを頼む時にもこちらの英語が未熟なばっかりに、部屋まで確認で何度も来ていただいたり、スタッフに日本人の方がいるという絶対的な安心感はありました。スタッフのみなさんの対応は素晴らしいと思いました。
Stayed 7 nights in Feb 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Nice hotel but staff service was exceptional.
Stayed 7 nights in Nov 2019