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Granbell Hotel Otaru

Property class: 3

Photo gallery for Granbell Hotel Otaru

A modern lounge area with a central table, surrounded by sofas, large windows offering city views, and a wooden ceiling structure.
A modern interior with a central seating area, large windows offering a city view, and wooden structural beams.
A balcony with a view of a cityscape at night, featuring a pool and a wooden deck.
A rooftop terrace with outdoor seating, including sofas and tables, overlooking a cityscape at dusk.
A modern restaurant with a central bar, multiple seating areas, and a distinctive ceiling design.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available
  • Bar
The current price is AU$72
29 Nov - 30 Nov

Explore the area

View map
1-1 Sakaimachi, Otaru, Hokkaido, 047-0027
  • Place, Sakaimachi Street
    ‪1 min walk‬
  • Place, Otaru Canal
    ‪2 min walk‬
  • Place, Otaru Music Box Museum
    ‪11 min walk‬
  • Airport, Sapporo (OKD-Okadama)
    ‪55 min drive‬

Room options

View all photos for Twin Room, Non Smoking

A modern hotel room with two beds, a desk, a small seating area, and a cityscape view.

Twin Room, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Hollywood Twin Room, Non Smoking

A hotel room with a large bed, a nightstand, a desk with a lamp, and a view of a cityscape through the window.

Hollywood Twin Room, Non Smoking

9.4 out of 10
Exceptional
(12 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room, Non Smoking

A modern hotel room with a large bed, a desk with a computer, a small seating area, and a view of the sea.

Double Room, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room, Non Smoking

A modern hotel room with a large bed, a desk, and a chair.

Superior Double Room, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Room, Non Smoking

A hotel room with a bed, a sofa, a small table, and a view of a cityscape through a large window.

Deluxe Twin Room, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Sofa Bed

View all photos for Accessible Room, Non Smoking

A modern hotel room with a large bed, a small round table, a sofa, a TV, and a window with a city view.

Accessible Room, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed and 1 Single Sofa Bed

View all photos for Corner Suite, Non Smoking

A modern hotel room with a sofa, two beds, a desk, and a cityscape mural on the wall.

Corner Suite, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Sofa Beds

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About the area

Otaru

At Granbell Hotel Otaru you'll be within steps of Otaru Canal and Sakaimachi Street. Highlights at this hotel include a restaurant, a bar/lounge and a rooftop terrace. .This smoke-free hotel offers a fitness centre, a 24-hour front desk and a lift. Additionally, you'll find laundry facilities and a vending machine. There's also the convenience of self parking. .Attractions in proximity to this 3-property class Otaru hotel include Kiroro Resort and Kokusai Ski Resort.

What's nearby

  • Sakaimachi Street - 1 min walk - 0.1 km
  • Otaru Canal - 2 min walk - 0.2 km
  • Otaru Music Box Museum - 11 min walk - 0.9 km
  • Shin Nihonkai Ferry - 3 min drive - 1.7 km
  • Rinyu Morning Market - 4 min drive - 2.1 km

Getting around

  • Otaru Station - 13 min walk
  • Teine Station - 21 min drive
  • Sapporo (OKD-Okadama) - 48 min drive

Restaurants

  • ‪小樽 かま栄 工場直売店 - ‬3 min walk
  • ‪廻転ずしとっぴー 小樽運河通店 - ‬2 min walk
  • ‪回転寿し 和楽 - ‬5 min walk
  • ‪おたる政寿司 ぜん庵 - ‬2 min walk
  • ‪世壱屋 小樽運河店 - ‬4 min walk

About this property

Granbell Hotel Otaru

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A fitness centre, a rooftop terrace, and a vending machine are also featured at Granbell Hotel Otaru. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Otaru hotel is smoke free.

  • 159 guestrooms or units
  • Terrace on the roof
  • Self-service laundry
  • Front desk (24 hours)
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Granbell Hotel Otaru offers 159 air-conditioned accommodations, with a hairdryer. Televisions come with smart speakers. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps).
Public bath/onsen services include an indoor public bath.

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  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
4.3 out of 5, Excellent, 1,000 reviews
The price is AU$96
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (JPY 1,500 per night; includes in/out privileges)
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Gym

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Outdoors

  • Rooftop terrace

Spa

  • Public indoor bath (no minerals)
  • Public outdoor bath (no minerals)

Accessibility

  • Lift (110 centimetre wide door)

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Smart speaker

More

  • Air conditioning
  • Heating

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: JPY 1500 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Granbell Hotel Otaru Hotel
Granbell Hotel Otaru Otaru
Granbell Hotel Otaru Hotel Otaru

Frequently asked questions

Is parking available at Granbell Hotel Otaru?

Yep, Granbell Hotel Otaru has a self car park with in/out privileges for JPY 1500 per night. A self car park is also available, for a fee. Onsite parking is limited.

How much does it cost to stay at Granbell Hotel Otaru?

As of 11 Nov 2026, prices found for a 1-night stay for 2 adults at Granbell Hotel Otaru on 29 Nov 2026 start from AU$72, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Granbell Hotel Otaru?

The closest beach to Granbell Hotel Otaru is Otaru Dream Beach (21.3 km).

Is there a free airport shuttle available at Granbell Hotel Otaru?

No, Granbell Hotel Otaru does not offer an airport shuttle service.

Is there a bar or restaurant at Granbell Hotel Otaru?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Granbell Hotel Otaru?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Granbell Hotel Otaru?

No, pets are not allowed.

Granbell Hotel Otaru Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 100 out of 161 reviews
Rating 8 - Good. 46 out of 161 reviews
Rating 6 - Okay. 9 out of 161 reviews
Rating 4 - Poor. 3 out of 161 reviews
Rating 2 - Terrible. 3 out of 161 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Very convenient location and the hotel is quite new.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff assisting us at both check in and our. The hotel is well maintained and at a very convenient location. I would definitely staying again.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Amazing location, friendly & helpful staff, great onsen, and comfortable beds.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities (public bath, laundry, gym) and terrific location -- this place is a game-winner on your next trip to Otaru!
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great place! Breakfast was amazing, can’t recommend that enough. Room was very comfortable and clean.
Stayed 3 nights in Jan 2026
Verified review

6/10 Okay

Disliked: Property conditions & facilities
Room is just ok. Breakfast is not good.
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Clean modern room (albeit small), outstanding shower pressure and heat, good location.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Recently updated rooms, a little small but not too small. Breakfast is great and lots of parking onsite for a fee.
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities are great and new.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Very good
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Very good
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Online pics showed a room with a desk but mine had only a bench and small low table. I asked the front desk staff to help with making a reservation and they refused and instead wanted me to use a QR code for a reservation service that did not have the restaurant listed. They just stared at me blankly.
Stayed 2 nights in Jul 2026
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
Room is clean and brand-new. Staff are helpful but need more attention to the guests. There are shops nearby. Public bath and sauna are good but small.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
VERY GOOD
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
The hotel itself is not too bad with clean and reasonably sized rooms. Entry by car was hard to find and on my last day after checkout, staff was almost forcing me to take my car out of their carpark even though I have parked there for less then 24 hours and said if I left car any longer I will have to pay an hourly rate. Not great experience.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great. Only issue was the airco which was only in Japanese, we had to ask the frontdesk to assist at any adjustment
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
I had booked a room at another hotel. It was horrible! So bad in fact I could not spend 1 single night there. I switched to the Granbell. The place was clean and well kept. I really appreciate the staff accomodating me.
Stayed 3 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
立地がよく、新しい綺麗なホテルでした。カフェバーからの眺めも良かったです。大浴場があるのも嬉しかったです。
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
凄く楽しく過ごさせて頂きました。🙇少し殘念に思ったのは、ベッドの高さです。身長が低く膝の悪い私にとっては少しキツかったです。もう一人の友人に手伝ってもらってベッドに上がり下りしました。
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
大浴場のサウナと露天風呂が特によかった
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駐車スペースが未舗装（整備中なのか？）だったのが残念。 それ以外は問題なし、ロケーションも良い。
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
初めて利用しました。 部屋も綺麗、朝食も美味しい、小樽運河の目の前、コスパ最高　おすすめしたくなるホテルです。
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr funktionale Kabine und toller Spa!
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
新しいからだと思うが、各所綺麗なのが良かった。清掃もきちんとされていると思う。スタッフの感じも良かった。大浴場も綺麗で良かったのだが脱衣所やロッカー前が狭いので、ピーク時間帯に行ったせいかロッカー前にすぐには入れなかった。混雑状況が何かで確認出来ると良いと思う。朝食ビュッフェは十分なバリエーションで満足だった。欲を言うと展望ラウンジの営業時間がもう少し長いと良い。またはカフェやバーの営業時間外もお風呂の後の休憩スペースとして使えるとか...。画像を見て楽しみにしていたのだが朝も夜も閉まっていて入れずに残念だった。ホテルの立地は非常に便利だった。堺町通りや運河に近く行き来しやすい。是非また利用したい。
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
外国人の人の入浴方法のマナーを教えてくださいませ
Stayed 1 night in Jun 2026