Hotel Family

3.0 star property
Hotel connected to a shopping centre in São Paulo with a restaurant

Photo gallery for Hotel Family

Breakfast and lunch served
Interior detail
Building design
Interior
Reception

Reviews

7.6 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Laundry room
  • Housekeeping

Explore the area

View map
Rua da Juta, 301, Brás, São Paulo, 03010-010
  • Place, Feirinha da Madrugada
    ‪3 min walk‬
  • Place, Mega Polo Moda
    ‪6 min walk‬
  • Place, Rua 25 de Marco
    ‪16 min walk‬
  • Airport, São Paulo (CGH-Congonhas)
    ‪32 min drive‬

Room options

Double Room

7.6 out of 10
Good
(8 reviews)

Highlights

Air conditioning
Free cots/infant beds
TV
Ceiling fan
Hairdryer
Private bathroom
Minibar
Desk
  • 15 sq m
  • Sleeps 3
  • 1 Double Bed

Twin Room, 2 Single Beds

7.0 out of 10
Good
(22 reviews)

Highlights

Air conditioning
Free cots/infant beds
TV
Ceiling fan
Hairdryer
Private bathroom
Minibar
Desk
  • 15 sq m
  • Sleeps 2
  • 2 Single Beds

Triple Room

Highlights

Air conditioning
Free cots/infant beds
TV
Ceiling fan
Hairdryer
Private bathroom
Minibar
Desk
  • Sleeps 3
  • 3 Single Beds

Double Room Single Use

8.6 out of 10
Excellent
(8 reviews)

Highlights

Air conditioning
Free cots/infant beds
TV
Ceiling fan
Hairdryer
Private bathroom
Minibar
Desk
  • 15 sq m
  • Sleeps 3
  • 2 Single Beds

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About the area

São Paulo

Hotel Family places you in the heart of São Paulo, connected to a shopping centre and 1.8 km (1.1 mi) from Rua 25 de Marco. Highlights at this hotel include a restaurant and in-room free WiFi. .This smoke-free hotel offers free WiFi in public areas, a 24-hour front desk and a porter/bellboy. Other amenities include a snack bar/deli and laundry facilities. Continental breakfast is available on weekdays between 6:00 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM. There's also the convenience of an airport shuttle. .With a stay at this 3-property class Bras hotel, you'll be 2.9 km (1.8 mi) from Sala São Paulo Concert Hall and 3 km (1.9 mi) from Municipal Theatre of São Paulo.

What's nearby

  • Shopping 25 Bras Mall - 2 min walk - 0.2 km
  • Feirinha da Madrugada - 3 min walk - 0.3 km
  • Mega Polo Moda - 6 min walk - 0.6 km
  • Worldwide Church of God's Power - 16 min walk - 1.4 km
  • Rua 25 de Marco - 16 min walk - 1.4 km

Getting around

  • Sao Paulo Bras Station - 3 min drive
  • Bras Metro Station - 18 min walk
  • São Paulo (CGH-Congonhas) - 25 min drive

Restaurants

  • ‪Habib's - ‬4 min walk
  • ‪Rainha da Miller - ‬4 min walk
  • ‪McDonald's - ‬7 min walk
  • ‪Ripa na Brasa - ‬5 min walk
  • ‪Giraffas - ‬5 min walk

About this property

Hotel Family

Hotel connected to a shopping centre in São Paulo with a restaurant
There's a restaurant on site, as well as a snack bar/deli. Public spaces have free WiFi. An airport shuttle (available on request) is available for a fee. Hotel Family also features a vending machine, laundry facilities, and shopping on site.

This 3-star São Paulo hotel is smoke free.

  • 223 guestrooms or units
  • 9 levels
  • 2 buildings
  • Deli
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Dining venue
Hotel Family offers 223 air-conditioned accommodations with minibars and a hairdryer. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include a shower and complimentary toiletries. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge) from 3:00 AM to 6:30 PM at scheduled times and on request

Food and drink

  • Continental breakfast available for a fee 6:00 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; BRL 34.99 per person
  • A restaurant
  • Snack bar/deli

Things to do

  • Shopping
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Porter/bellhop

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility

More

  • 2 buildings
  • 9 floors
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 25-inch TV

Food and drink

  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately BRL 34.99 per person
  • Airport shuttle fee: BRL 100 per person (one-way)
  • Airport shuttle fee per child: BRL 50 (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, Diners Club, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.
  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Family Sao Paulo
Hotel Family
Family Sao Paulo
Hotel Family Hotel
Hotel Family São Paulo
Hotel Family Hotel São Paulo

Frequently asked questions

What is the cancellation policy at Hotel Family?

Hotel Family offers free cancellation on select room rates. Check out the cancellation policy for more info.

Does Hotel Family serve breakfast?

Sure does, continental brekkie is on offer weekdays from 6:00 AM to 9:30 AM and weekends from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Hotel Family?

No, but there's an airport shuttle that runs from 3:00 AM - 6:30 PM on request for a fee.

Is there a bar or restaurant at Hotel Family?

Yep, you can grab a meal at Hotel Family's onsite restaurant that serves breakfast and lunch.

What time are check-in & check-out at Hotel Family?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Family?

No, pets are not allowed.

Hotel Family Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 263 out of 699 reviews
Rating 8 - Good. 161 out of 699 reviews
Rating 6 - Okay. 139 out of 699 reviews
Rating 4 - Poor. 76 out of 699 reviews
Rating 2 - Terrible. 60 out of 699 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

Omar

Stayed 1 night in Aug 2025

2/10 Terrible

Marisol

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2020

4/10 Poor

Marinalva

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Não consumi café da manhã, por isso não opinei. Atendimento atencioso dos funcionários. Limpeza do quarto bem ruim, chuveiro terrível, a água cai tão espalhada que tomar banho é um desafio.
Stayed 1 night in Oct 2025

8/10 Good

Paulo Sérgio dos

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2025

6/10 Okay

VIVIANE O S

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2025

6/10 Okay

Paula

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Foi razoável, precisa de uma reforma urgente! Camas desmontando, lençol muito fino, banheiro muito pequeno
Stayed 2 nights in Oct 2025

10/10 Excellent

Lidiane

Experiência boa
Stayed 4 nights in Jun 2025

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ar condicionado antigo, mas funciona muito bem! Quarto limpo, ducha forte e quente Tivemos que trocar de quarto por conta do colchão que era muito mole, mas na recepção nós atenderam super bem e foi resolvido muito rápido! Recomendo. Todos os funcionários são bem atenciosos.
Stayed 1 night in Oct 2025

10/10 Excellent

Maria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Alessandra

Stayed 1 night in Sep 2025

10/10 Excellent

Adilson de Almeida

Liked: Room comfort
Sim
Stayed 4 nights in Sep 2025

10/10 Excellent

Clecia Aparecida

Stayed 2 nights in Sep 2025

10/10 Excellent

Clinton

Stayed 8 nights in Sep 2025

8/10 Good

Edivaldo

Travelled with family
Liked: Staff & service
No centro de vendas do Brás.
Stayed 1 night in Sep 2025

6/10 Okay

roberto alves

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Sayna Adriana Guimarães

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

6/10 Okay

Eliane

Business traveller
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Jucélia

Stayed 4 nights in Sep 2025

10/10 Excellent

Rubya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel ótima qualidade
Stayed 1 night in Sep 2025

10/10 Excellent

Margareth

Stayed 3 nights in Sep 2025

10/10 Excellent

Edivaldo

Stayed 5 nights in Sep 2025

6/10 Okay

Wellingthon

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Reservei um quarto para mim, minha esposa e nosso bebê, chegamos lá e não tinha o berço que estava previsto, solicitei o berço na chegada e reforcei uma hora depois (17h), nada aconteceu. Em resumo foram encontrar o berço perto das 23h, e não sabiam nem montar ainda por cima. A cama era muito dura também, parecia que nem colchão tinha, complicado.
Stayed 1 night in Sep 2025

8/10 Good

REMIGTON

Stayed 3 nights in Sep 2025

10/10 Excellent

RUBENS

Stayed 1 night in Sep 2025