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Hotel Family

3.0 star property

Photo gallery for Hotel Family

Breakfast and lunch served
Interior
Reception
Interior detail
Building design

Reviews

7.6 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Laundry room
  • Housekeeping
The current price is AU$69
includes taxes & fees
17 Mar - 18 Mar

Explore the area

View map
Rua da Juta, 301, Brás, São Paulo, 03010-010
  • Place, Shopping 25 Bras Mall
    ‪2 min walk‬
  • Place, Feirinha da Madrugada
    ‪3 min walk‬
  • Place, Mega Polo Moda
    ‪6 min walk‬
  • Airport, São Paulo (GRU-Guarulhos - Governor André Franco Montoro Intl.)
    ‪29 min drive‬

Room options

View all photos for Double Room

Double Room

Double Room

7.4 out of 10
Good
(9 reviews)
  • 15 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Twin Room, 2 Single Beds

Minibar, desk, free WiFi, bed sheets

Twin Room, 2 Single Beds

7.0 out of 10
Good
(22 reviews)
  • 15 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Triple Room

Triple Room

Triple Room

  • Sleeps 3
  • 3 Single Beds

View all photos for Double Room Single Use

Minibar, desk, free WiFi, bed sheets

Double Room Single Use

8.6 out of 10
Excellent
(8 reviews)
  • 15 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Economy Twin Room

Minibar, desk, free WiFi, bed sheets

Economy Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

About the area

São Paulo

Hotel Family places you in the heart of São Paulo, connected to a shopping centre and 1.8 km (1.1 mi) from Rua 25 de Marco. Highlights at this hotel include a restaurant and in-room free WiFi. .This smoke-free hotel offers free WiFi in public areas, a 24-hour front desk and a porter/bellboy. Other amenities include a snack bar/deli and laundry facilities. Buffet breakfast is available on weekdays between 6:00 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM. There's also the convenience of an airport shuttle. .With a stay at this 3-property class Bras hotel, you'll be 2.9 km (1.8 mi) from Sala São Paulo Concert Hall and 3 km (1.9 mi) from Municipal Theatre of São Paulo.

What's nearby

  • Shopping 25 Bras Mall - 2 min walk - 0.2 km
  • Feirinha da Madrugada - 3 min walk - 0.3 km
  • Mega Polo Moda - 6 min walk - 0.6 km
  • Worldwide Church of God's Power - 16 min walk - 1.4 km
  • Rua 25 de Marco - 16 min walk - 1.4 km

Getting around

  • Sao Paulo Bras Station - 3 min drive
  • Bras Metro Station - 18 min walk
  • São Paulo (CGH-Congonhas) - 25 min drive

Restaurants

  • ‪Habib's - ‬4 min walk
  • ‪Rainha da Miller - ‬4 min walk
  • ‪McDonald's - ‬7 min walk
  • ‪Ripa na Brasa - ‬5 min walk
  • ‪Bar - ‬6 min walk

About this property

Hotel Family

There's a restaurant on site, as well as a snack bar/deli. Public spaces have free WiFi. An airport shuttle (available on request) is available for a fee. Hotel Family also features a vending machine, laundry facilities, and shopping on site.

This 3-star São Paulo hotel is smoke free.

  • 223 guestrooms or units
  • 9 levels
  • 2 buildings
  • Deli
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Dining venue
Hotel Family offers 223 air-conditioned accommodations with minibars and a hairdryer. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include a shower and complimentary toiletries. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Similar properties

Free daily buffet breakfast
Travel Inn Express Hotels Brás
  • Breakfast included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
3.9 out of 5, Good, 826 reviews
The price is AU$60
includes taxes & fees
18 Mar - 19 Mar
Travel Inn Express Hotels Brás

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge) from 3:00 AM to 6:30 PM at scheduled times and on request

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; BRL 35 per person
  • A restaurant
  • Snack bar/deli

Things to do

  • Shopping
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Porter/bellhop

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility

More

  • 2 buildings
  • 9 floors
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 25-inch TV

Food and drink

  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately BRL 35.00 per person
  • Airport shuttle fee: BRL 100 per person (one-way)
  • Airport shuttle fee per child: BRL 50 (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, Diners Club, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.
  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Family Sao Paulo
Hotel Family
Family Sao Paulo
Hotel Family Hotel
Hotel Family São Paulo
Hotel Family Hotel São Paulo

Frequently asked questions

What is the cancellation policy at Hotel Family?

Hotel Family offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Family?

As of 16 Mar 2026, prices found for a 1-night stay for 2 adults at Hotel Family on 17 Mar 2026 start from AU$69, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Family serve breakfast?

Sure does, buffet brekkie is on offer weekdays from 6:00 AM to 9:30 AM and weekends from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Hotel Family?

No, but there's an airport shuttle that runs from 3:00 AM - 6:30 PM on request for a fee.

Is there a bar or restaurant at Hotel Family?

Yep, you can grab a meal at Hotel Family's onsite restaurant that serves breakfast and lunch.

What time are check-in & check-out at Hotel Family?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Family?

No, pets are not allowed.

Hotel Family Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 270 out of 709 reviews
Rating 8 - Good. 161 out of 709 reviews
Rating 6 - Okay. 140 out of 709 reviews
Rating 4 - Poor. 78 out of 709 reviews
Rating 2 - Terrible. 60 out of 709 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

Omar

Stayed 1 night in Aug 2025

2/10 Terrible

Marisol

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2020

8/10 Good

loougan

Liked: Cleanliness, staff & service, amenities
Café da manhã bom, quarto limpo. Pra quem for fazer comprars no Brás é perfeito. Só o banheiro do quarto que fiquei que é muito pequeno.
Stayed 3 nights in Nov 2025

8/10 Good

Suzana

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
O atendimento, café da manhã e o quarto são muito bons porém o box do chuveiro é bem apertado. Também os hóspedes bastante barulhentos nós corredores. Tvz poderiam usar material pra abafar o som nas portas.
Stayed 1 night in Dec 2025

6/10 Okay

Luciana A

Business traveller
Disliked: Amenities
.
Stayed 3 nights in Dec 2025

10/10 Excellent

Adriana

Business traveller
Liked: Cleanliness, staff & service, amenities
Muito bom o pessoal muito receptivo voltarei mais vezes
Stayed 2 nights in Dec 2025

8/10 Good

Gilvan

Bom café da.manhã! O ar funciona super bem
Stayed 1 night in Dec 2025

8/10 Good

Waleuska

Business traveller
Liked: Cleanliness, staff & service, amenities
Um pouco antigo tudo mas a comjda do restaurante é muito boa!!
Stayed 1 night in Dec 2025

10/10 Excellent

Monique

Travelled with family
Liked: Cleanliness, staff & service, amenities
Localização e preço.
Stayed 1 night in Dec 2025

10/10 Excellent

Maria auxiliadora

Stayed 2 nights in Nov 2025

4/10 Poor

Taiane

Disliked: Staff & service, property conditions & facilities, room comfort
O dono desse hotel deveria ter vergonha, os lençóis manchados , rasgados e tão velhos que é inacreditável . Os ar-condicionados velhos e quando funciona são super barulhentos. As camas péssimas , molas estragadas , a coluna fica toda torta. O restaurante não tem produto de qualidade e os funcionários são super mal-humorados. Parece que você está pedindo favor e não pagando !!! Sério!!! Isso tem que ser revisto. Tem uma estrutura boa , mas infelizmente falta qualidade nos produtos e no serviço .
Stayed 4 nights in Sep 2025

2/10 Terrible

Leandro Osmar

Stayed 2 nights in Nov 2025

8/10 Good

Sineia s

Sim atendimento bom! Unica coisa ruim foi o quarto ao lado uma briga horrorosa. e
Stayed 2 nights in Nov 2025

8/10 Good

INALDO

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Não tinha café da manhã. Ventilador de teto. Mas no geral foi confortável.
Stayed 1 night in Nov 2025

2/10 Terrible

MZ assessoria

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sujo
Stayed 1 night in Nov 2025

10/10 Excellent

MARCOS DO

Stayed 2 nights in Nov 2025

8/10 Good

Katia

Stayed 2 nights in Nov 2025

4/10 Poor

Patricia Ap. S. De Araújo

Disliked: Staff & service, amenities
Banheiro velho, com sujeiras no azulejo, porta do box não fechava, e pedimos cobertor adicional porque éramos em 4 e só tinha 2 cobertores, os funcionários fizeram não ser possível nos entregar os cobertores.
Stayed 1 night in Aug 2025

4/10 Poor

Maria Carolina

Disliked: Cleanliness, amenities
A localização do hotel dentro de uma galeria é um pouco estranho, mas o fato de ser no meio do Brás foi ótimo para estarmos próximos ao metrô (que era o nosso objetivo central). O café da manhã também é bom. No entanto, o quarto era bem mais obscuro do que parecia na foto, com luzes fracas. A roupa de cama estava manchada, o chão estava cheio de poeira, o chuveiro e o box são muito mal planejados, tem uma tomada no meio (???) da cama e é um lugar usado também pelas lojas da galeria para colocar os produtos, pelo visto, o que fez com que houvesse barulho durante os horários úteis o tempo todo. Já fui em estadias mais baratas, mas muito melhores do que essa.
Stayed 1 night in Nov 2025

6/10 Okay

Eliane rocio

Stayed 2 nights in Nov 2025

2/10 Terrible

Jorge

Disliked: Cleanliness, staff & service, amenities
Não superou as espectativas conforme o site e as fotos!
Stayed 2 nights in Nov 2025

10/10 Excellent

Denis

Business traveller
Liked: Cleanliness, staff & service, amenities
Foi ótimo
Stayed 2 nights in Nov 2025

8/10 Good

Katia

Liked: Cleanliness, staff & service, amenities
ótimo estado
Stayed 1 night in Nov 2025

10/10 Excellent

Eliane rocio

Stayed 1 night in Oct 2025