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Novotel Santos Gonzaga

Property class: 4

Photo gallery for Novotel Santos Gonzaga

A swimming pool with a tiled edge, a white tiled wall, and a clear sky in the background.
A buffet with various food items and a chef preparing food.
A Novotel hotel entrance with glass doors, a signboard, and potted plants.
A large bed with a wooden headboard, multiple pillows, bedside lamps, and a view of a window with curtains.
A cityscape view from a window with a clear sky.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is AU$141
includes taxes & fees
13 Dec - 14 Dec

Explore the area

View map
Av Dona Ana Costa 473, Santos, 11060-003
  • Place, Miramar Shopping Center
    ‪2 min walk‬
  • Place, Shopping Parque Balneário
    ‪5 min walk‬
  • Place, Gonzaga Beach
    ‪6 min walk‬

Room options

View all photos for Superior Room, 1 Queen Bed, Ocean View

A hotel room with a bed, bedside table, lamp, and a view of the outdoors through a window.

Superior Room, 1 Queen Bed, Ocean View

8.4 out of 10
Very good
(9 reviews)
  • Sea view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Apartment, 1 Double Bed with Sofa bed

A hotel room with a bed, a desk with a chair, a sofa, and a window with curtains.

Superior Apartment, 1 Double Bed with Sofa bed

8.0 out of 10
Very good
(17 reviews)
  • 25 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Apartment, 1 Queen Bed

Room

Superior Apartment, 1 Queen Bed

8.8 out of 10
Excellent
(26 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Apartment, 1 Queen Bed

A hotel room with a bed, a desk, a TV, a wardrobe, and a small shelf with items.

Executive Apartment, 1 Queen Bed

8.6 out of 10
Excellent
(4 reviews)
  • Sea view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Apartment, 2 Single Beds

A hotel room with two beds, a wooden headboard, bedside lamps, a sofa, and a window with curtains.

Superior Apartment, 2 Single Beds

8.4 out of 10
Very good
(8 reviews)
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Apartamento Standard, 1 cama casal, acesso para hóspedes com mobilidade reduzida

Room

Apartamento Standard, 1 cama casal, acesso para hóspedes com mobilidade reduzida

7.2 out of 10
Good
(5 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

About the area

Santos

Novotel Santos Gonzaga places you in the centre of Santos, within a short 5-minute stroll of Miramar Shopping Center and Hospital e Pronto Socorro Infantil Gonzaga. Highlights at this hotel include 2 bars/lounges, a restaurant and an outdoor swimming pool. .Enjoy the gym and sauna as well as access to bike hire. 484 square feet (45 square metres) of event facilities include conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, including food and water bowls and litter trays. There's also the convenience of valet parking. .Attractions within a 10-minute drive of this 4-property class Gonzaga hotel include Gonzaga Beach and Santos Harbor.

What's nearby

  • Miramar Shopping Center - 2 min walk - 0.2 km
  • Shopping Parque Balneário - 5 min walk - 0.4 km
  • Gonzaga Beach - 6 min walk - 0.6 km
  • Boqueirao Beach - 6 min walk - 0.6 km
  • José Menino Beach - 11 min walk - 1.0 km

Getting around

  • Ana Costa Station - 11 min walk
  • São Paulo (GRU-Guarulhos - Governor André Franco Montoro Intl.) - 105 min drive

Restaurants

  • ‪B. Lem - ‬1 min walk
  • ‪Restaurante Apolo - ‬2 min walk
  • ‪Ao Chopp do Gonzaga - ‬1 min walk
  • ‪Arapuka Gastrobar - ‬3 min walk
  • ‪Ragazzo - ‬2 min walk

About this property

Novotel Santos Gonzaga

Novotel Santos Gonzaga offers its guests an outdoor pool, a sauna, and a fitness centre. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

You'll find a business centre on site. Event space at this hotel measures 484 square feet (45 square metres) and includes conference space. The business-friendly Novotel Santos Gonzaga also features a garden, coffee/tea in common area, and concierge services. For a fee, parking is available.

This 4-star Santos hotel is smoke free.

  • 228 guestrooms or units
  • 23 levels
  • 2 bars or lounges
  • 484 sq ft of conference space
  • 45 sq. m of conference space
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Dining venue
Novotel Santos Gonzaga offers 228 air-conditioned accommodations with minibars and a safe. Flat-screen televisions come with cable channels. Bathrooms include a shower and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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  • Free Wi-Fi
  • Air-conditioning
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (BRL 37 per day)
  • Limited on-site valet parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: BRL 76 per person
  • 2 bars/lounges
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Bicycle rentals
  • Gym
  • Outdoor pool
  • Sauna

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 484 square feet of conference space
  • Business centre

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 23 floors
  • Banquet hall
  • Comprehensive food waste policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 6 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Minors may not be accommodated at the property without an accompanying parent or legal guardian. Guests may be required to provide proof of the parental or legal guardian relationship and authorization upon arrival.

Access methods

Staffed front desk

Pets

  • Pets: BRL 100 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 33 lb per pet)
  • Food and water bowls and litter trays are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately BRL 76 per person
  • Valet parking fee: BRL 37 per day
  • Pet fee: BRL 100 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Novotel Santos Hotel
Novotel Santos
Novotel Santos Brazil
Novotel Santos
Novotel Santos Gonzaga Hotel
Novotel Santos Gonzaga Santos
Novotel Santos Gonzaga Hotel Santos

Frequently asked questions

What is the cancellation policy at Novotel Santos Gonzaga?

Novotel Santos Gonzaga offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Novotel Santos Gonzaga?

As of 13 Nov 2026, prices found for a 1-night stay for 2 adults at Novotel Santos Gonzaga on 13 Dec 2026 start from AU$141, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Novotel Santos Gonzaga?

Yep, Novotel Santos Gonzaga has valet parking for BRL 37 per day.

Are there any beaches close to Novotel Santos Gonzaga?

Yep, Novotel Santos Gonzaga is a short 8-minute walk from Gonzaga Beach.

Does Novotel Santos Gonzaga have a pool?

Novotel Santos Gonzaga has an outdoor pool.

What luxury perks are available at Novotel Santos Gonzaga?

Novotel Santos Gonzaga features an outdoor pool, a sauna and 2 bars.

Does Novotel Santos Gonzaga serve breakfast?

Sure does, buffet breakfast is offered daily between 6:30 AM and 10 AM.

Is there a free airport shuttle available at Novotel Santos Gonzaga?

No, Novotel Santos Gonzaga does not offer an airport shuttle service.

Is there a bar or restaurant at Novotel Santos Gonzaga?

Yep, you can grab a meal at Novotel Santos Gonzaga's onsite restaurant that serves international cuisine.

What time are check-in & check-out at Novotel Santos Gonzaga?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Novotel Santos Gonzaga?

Cats and dogs are welcome at Novotel Santos Gonzaga, with food and water bowls and litter trays on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 15 kg per pet.

Novotel Santos Gonzaga Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 505 out of 1000 reviews
Rating 8 - Good. 296 out of 1000 reviews
Rating 6 - Okay. 112 out of 1000 reviews
Rating 4 - Poor. 54 out of 1000 reviews
Rating 2 - Terrible. 33 out of 1000 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Nice Hotel, very clean staff very kind delicious breakfast and nice location
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very close to the beautiful beach in Santos and close to lots of shopping. The Hotel is clean and the staff are very friendly.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
The room is clean and well equipped with all features required for a very good staying
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is excellent, the hotel has a good breakfast, and the suite room is cozy
Stayed 2 nights in Jan 2025
Verified review

8/10 Good

Liked: Property conditions & facilities
Great place.
Stayed 6 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Amenities
Good location. Great staff.
Stayed 1 night in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Room was quiet, so I slept well. A bit of a mold problem though. Breakfast was great, good variety.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. From friendly staff, breakfast, internet, localization. I recommend to anyone.
Stayed 4 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay! The hotel is located in a very safe and convenient area, perfect for exploring. The rooms were clean and comfortable, and the host was incredibly welcoming and attentive. Highly recommend for a hassle-free and enjoyable experience!
Stayed 1 night in Jan 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to beach
Stayed 1 night in Jan 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The property was in a very nice clean and convenient area. Shops and restaurants were at a walking distance. I loved the quietness of the rooms. Very nice hotel, and extremely nice staff. Love the room service.!!
Stayed 2 nights in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Ok
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Ok
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast. Good service. Bad tv and room lights very confusing.
Stayed 2 nights in Jan 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.
Stayed 3 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Ok
Stayed 1 night in Dec 2025
Verified review

2/10 Terrible

From check in to room cleaning to breakfast, this has been the worst Novotel experience I’ve ever had. I am an All member and this Novotel Gonzaga was far from being a Novotel standards. Lazy service. I had to ask to do additional towels several times. Check in took 30 minutes. I took 1 hour from SP to Santos, and took 30 minutes for a lousy check in.
Stayed 2 nights in Apr 2026
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
At first the room had water on the floor and it appeared the lights weren't working in the bathroom, but that may have been due to my error. The light switches were so confusing and certain ones had to be turned on in the main entrance in order for any of the other lights to be turned on. Maybe I'm just not used to that and it's standard.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Modern hotel in the middle of everything. Lots of restaurants and convenience stores within walking distance. Easy to find and access by car. Super friendly staff. Sophia in the breakfast restaurant is a beauty. The curly girl in the reception helped us a lot with recommendations and taxi bookings. The room is spacious with all the basics. Good aircon, possible to open windows. Water pressure and hot water good. Comfortable bed and pillows. Fitness area is decent for a hotel. Rooftop bar and pool available on 32nd floor. Overall a good stay and I would stay again if ever flying back to Santos.
Stayed 2 nights in Oct 2024
Verified review

6/10 Okay

Liked: Staff & service, property conditions & facilities
There isn't air conditioner inside the elevators and halls. The pool is very small, with only 3 recliner chairs, breakfast with limited options, same food every day, pool bar Very expensive!!!
Stayed 3 nights in Jan 2024
Verified review

4/10 Poor

Liked: Cleanliness, staff & service, room comfort

Not coming back

The HVAC must be cleaned immediatelly. The smell of mold was very strong even when the air conditioning was not running in the room. The smell was also strong on the 6th floor, during breakfast. One window was visible damaged in the breakfast room (see photo). Staff was very friendly but that was not enough to conpensate for the strong smell of mold.
Stayed 3 nights in Jun 2025
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Quarto imundo (very dirty room), lençóis veludos e sujos (bed sheets old and dirty) and toalhas de banho velhas, rasgadas e furadas (old, torn, with holes shower towels). Muito difícil falar na recepção via interfone (very difficult to connect to reception via inter phone, did not respond)
Stayed 1 night in Dec 2024
Verified review

4/10 Poor

Disliked: Staff & service, amenities
Went to bar area & no service. Went to lobby & they sent someone up. When bartender came, was told that I was Not able to buy one glass of wine but insisted on me purchasing a bottle. Had to walk 2 blocks at night to obtain a glass of wine.
Stayed 1 night in Feb 2024

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