2/10 Terrible
Nelson
8 Sept 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't like writing 1 star reviews but this needs to be shared so others don't experience the same thing.
We specifically booked this hotel for the private hot tub and caldera views. We paid a STEEP PREMIUM for this amenity.
When we arrived, the pool water was cold and when we asked the staff, they said it's like that and can't be changed. They didn't offer any other resolution other than for us to "deal with it."
This was really disappointing as we only used the hot tub for 3 minutes.
A few other things to note:
- the room was not clean when we arrived. The floor was sticky everywhere.
- the bathroom tile had toothpaste stains in it.
- the shower had clumps of hair.
- the bedsheets and pillowcases had makeup stains, other orange color stains, and what looked like dirt. The housekeeper didn't bother to change them but just rearranged them.
- the towels smelled like cigarettes.
- the kettle had RUST INSIDE.
- not a big deal but the windows weren't cleaned and it didn't give the views justice. This was yet another example of how run down and not well kept this property was.
When we reached out midway through our stay to see what options were available, they simply said that we had no options and no compensation was warranted. We shared pictures of the window, the sheets, and the kettle.
It feels like they simply don't care about the quality of your stay. They just want your money. Bare bones basic hotel with poor service.
This is a 2-star hotel on its best days.
Nelson
Stayed 3 nights in Sep 2025
