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Palmetto Hotel

3.0 star property

Photo gallery for Palmetto Hotel

Restaurant
Creator video - submitted by Lulu travels
Reception
Reception
Restaurant

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Business services
  • Housekeeping
The current price is AU$76
includes taxes & fees
17 May - 18 May

Explore the area

View map
Av Juan Pablo Duarte & Calle Puerto Rico, Santiago de los Caballeros, Santiago De Los Caballeros, 51000
  • Place, Cinemacentro Cibao
    ‪1 min walk‬
  • Place, Bella Terra Mall
    ‪4 min walk‬
  • Place, Casino Gran Almirante
    ‪15 min walk‬
  • Airport, Santiago (STI-Cibao Intl.)
    ‪18 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

8.2 out of 10
Very good
(35 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Double Room

Basic Double Room

Basic Double Room

8.2 out of 10
Very good
(10 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room

Laptop workspace, free WiFi, bed sheets

Deluxe Room

9.8 out of 10
Exceptional
(13 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Santiago de los Caballeros

Palmetto Hotel places you in the centre of Santiago de los Caballeros, steps from Cinemacentro Cibao and within a short 5-minute stroll of Bella Terra Mall. Highlights at this hotel include free daily breakfast and free self-parking. .This smoke-free hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Additionally, you'll find a computer station and a water dispenser. Free full breakfast is available daily between 8:00 AM and 10:00 AM. There's also the convenience of free parking nearby. .Sights within a 20-minute walk of this 3-property class Villa Olga hotel include Casino Gran Almirante and Centro Leon.

What's nearby

  • Cinemacentro Cibao - 1 min walk - 0.2 km
  • Bella Terra Mall - 4 min walk - 0.4 km
  • Casino Gran Almirante - 15 min walk - 1.3 km
  • Centro Leon - 16 min walk - 1.4 km
  • Monument to the Heroes of the Restoration - 3 min drive - 3.1 km

Getting around

  • Santiago (STI-Cibao Intl.) - 22 min drive

Restaurants

  • ‪Los Jefes Street Food - ‬8 min walk
  • ‪Mr. Grilled - ‬5 min walk
  • ‪Foodtropolis - ‬5 min walk
  • ‪El Café De La Abuela - ‬4 min walk
  • ‪KGB Bistro - ‬5 min walk

About this property

Palmetto Hotel

Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. Palmetto Hotel also features tour/ticket assistance, concierge services, and a water dispenser. Self parking is free.

This 3-star Santiago de los Caballeros hotel is smoke free.

  • 21 guestrooms or units
  • 5 levels
  • Full breakfast (free)
  • Front desk (24 hours)
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • No smoking on site
  • Water dispenser
Palmetto Hotel offers 21 air-conditioned accommodations, with complimentary bottles of water. 42-inch flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit with a rainfall showerhead.

This Santiago de los Caballeros hotel provides complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Hairdryers, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 2 metres
  • Street parking available
  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Free full breakfast available daily 8:00 AM to 10:00 AM

Conveniences

  • 24-hour front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Doorbell and phone notification
  • Handrails in hallways
  • Handrails in stairways
  • Lever door handles
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance

More

  • 5 floors
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Free local calls
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM

Contactless check-in and check-out are available

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before 11:30 AM

Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Palmetto Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

PALMETTO HOTEL Hotel

PALMETTO HOTEL Santiago De Los Caballeros

PALMETTO HOTEL Hotel Santiago De Los Caballeros

Frequently asked questions

What is the cancellation policy at Palmetto Hotel?

Palmetto Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Palmetto Hotel?

As of 15 May 2026, prices found for a 1-night stay for 2 adults at Palmetto Hotel on 17 May 2026 start from AU$76, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Palmetto Hotel?

Yep, Palmetto Hotel has a free self car park.

Does Palmetto Hotel serve breakfast?

Yep, free full brekkie is available daily between 8:00 AM and 10:00 AM.

Is there a free airport shuttle available at Palmetto Hotel?

No, Palmetto Hotel does not offer an airport shuttle service.

What time are check-in & check-out at Palmetto Hotel?

Check-in begins at 2:00 PM. Check-out time is 11:30 AM.

Are pets allowed at Palmetto Hotel?

No, pets and service animals are not allowed.

Palmetto Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 258 out of 540 reviews
Rating 8 - Good. 156 out of 540 reviews
Rating 6 - Okay. 56 out of 540 reviews
Rating 4 - Poor. 37 out of 540 reviews
Rating 2 - Terrible. 33 out of 540 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Gerry

Stayed 1 night in Feb 2026

8/10 Good

Edwin

Liked: Cleanliness, staff & service, amenities
Good city hotel for a quick trip. I stay in palmetto multiple times is a safe option for pass the night. The breakfast included is very simple but good, and the rooms usually are good, sometime i had water leaks outside the shower or the bathroom very small in some of the rooms. But the hotel is functional, the staff very nice and the stay very well.
Stayed 1 night in Dec 2025

10/10 Excellent

Grey

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 2 nights in Jan 2026

8/10 Good

Delfort

Stayed 9 nights in Dec 2025

8/10 Good

Mercedes

Liked: Cleanliness, amenities
Yes
Stayed 1 night in Dec 2025

6/10 Okay

Juan, Santiago

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The staff was nice but the room had some bad things like the hot water didn't work and the TV.
Stayed 3 nights in Dec 2025

6/10 Okay

Eric

Liked: Cleanliness, staff & service
There’s no hot water in our room!
Stayed 1 night in Jan 2026

6/10 Okay

Carmen

Stayed 1 night in Dec 2025

4/10 Poor

Ben

Stayed 1 night in Dec 2025

10/10 Excellent

Alix

Liked: Cleanliness
Yes
Stayed 1 night in Dec 2025

10/10 Excellent

Marino

El trato fue muy bueno
Stayed 3 nights in Dec 2025

2/10 Terrible

Vanessa

Stayed 2 nights in Dec 2025

10/10 Excellent

Angelo

Excelent for the price. Very well located.
Stayed 1 night in Dec 2025

10/10 Excellent

Seve Junior Castro

Stayed 1 night in Dec 2025

10/10 Excellent

Winster, Clifton

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 1 night in Dec 2025

8/10 Good

Eduardo

Stayed 1 night in Dec 2025

2/10 Terrible

Ramon Antonio

Liked: Cleanliness
Terrible
Stayed 1 night in Dec 2025

4/10 Poor

Hilda, Santo Domingo

Liked: Staff & service
Disliked: Cleanliness
Not like the pictures, had to ask to change the room. I do not recommend it at
Stayed 2 nights in Nov 2025

2/10 Terrible

Jesus

Disliked: Cleanliness, amenities, property conditions & facilities
Reserve por dos noches y al día siguiente me fui .. el hotel sucio y con moho solo pasé una sola noche y fue terrible las condiciones malisima . No lo recomiendo
Stayed 2 nights in Dec 2025

10/10 Excellent

Gerry

Liked: Cleanliness, property conditions & facilities
Good welcome, front desk speaks English. Clean rooms right next to the mall
Stayed 1 night in Dec 2025

6/10 Okay

Luis

Disliked: Amenities
The room had poor outdoor lighting, and the bathroom had a stale odor. The staff was not very friendly. I paid upfront, but they didn’t provide any assistance in getting a refund for the unused day. I’m currently trying to reach out to the hotel via message.
Stayed 4 nights in Nov 2025

10/10 Excellent

EDGAR

Stayed 5 nights in Nov 2025

6/10 Okay

Waldimy

Liked: Amenities, property conditions & facilities
My room was not cleaned enough and the breakfast was not perfect. I think it’s better to put stuff on the table that we can choose what we want. Instead of asking.
Stayed 1 night in Nov 2025

10/10 Excellent

Ronald, Baltimore

Liked: Cleanliness, amenities, property conditions & facilities
Very clean excellent staff
Stayed 3 nights in Nov 2025

10/10 Excellent

Ramise, York

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Oct 2025