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Hotel Casa Jum

3.5 star property
Hotel in Santiago de los Caballeros with full-service spa and free valet parking

Photo gallery for Hotel Casa Jum

Exterior
Interior entrance
Apartment, 3 Bedrooms | Private kitchen
Apartment, 3 Bedrooms | Terrace/patio
Minibar, in-room safe, desk, laptop workspace

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Room service
  • Breakfast available
  • Bar
  • Spa
  • Housekeeping

Explore the area

View map
C/ Penetración, Los Rieles, Gurabo, Santiago de los Caballeros, Santiago, 51000
  • Place, Casino Gran Almirante
    ‪5 min drive‬
  • Place, Monument to the Heroes of the Restoration
    ‪7 min drive‬
  • Place, Estadio Cibao
    ‪9 min drive‬
  • Airport, Santiago (STI-Cibao Intl.)
    ‪17 min drive‬

Room options

View all photos for Luxury

Luxury

Luxury

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Bidet
Minibar
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 3 Bedrooms

Apartment, 3 Bedrooms

Apartment, 3 Bedrooms

Highlights

Soundproofed
Air conditioning
Kitchen
Flat-screen TV
3 bedrooms
Ceiling fan
Blackout curtains
Private bathroom
  • 153 sq m
  • 3 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Royal Suite

Royal Suite

Royal Suite

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Bidet
Minibar
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room

Minibar, in-room safe, desk, laptop workspace

Superior Room

7.0 out of 10
Good
(2 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Bidet
Minibar
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Superior

Minibar, in-room safe, desk, laptop workspace

Executive Superior

8.0 out of 10
Very good
(3 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Bidet
Eco-friendly cleaning supplies
  • 300 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Single Room

Executive Single Room | Safe

Executive Single Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Bidet
Minibar
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Studio Suite

Deluxe Studio Suite

Deluxe Studio Suite

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Bidet
Minibar
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

Minibar, in-room safe, desk, laptop workspace

Junior Suite

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Bidet
Minibar
  • 350 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

About the area

Santiago de los Caballeros

Hotel Casa Jum puts you in the centre of Santiago de los Caballeros, 2.6 km (1.6 mi) from Centro Leon and 4.1 km (2.6 mi) from Cinemacentro Cibao. Highlights at this hotel include a full-service spa, a restaurant and free valet parking. .A day of pampering can include massages, body scrubs and mani/pedis. The restaurant, Casa Jum, serves international cuisine and is open for breakfast, lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Business amenities include a meeting room and a business centre. Plus you'll find free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Full breakfast is available daily between 8:00 AM and 10:30 AM. There's also the convenience of an airport shuttle. .With a stay at this 3.5-property class Los Rieles hotel, you'll be 4.1 km (2.6 mi) from Bella Terra Mall and 4.9 km (3 mi) from Casino Gran Almirante.

What's nearby

  • Bella Terra Mall - 5 min drive - 4.4 km
  • Casino Gran Almirante - 5 min drive - 5.0 km
  • Monument to the Heroes of the Restoration - 7 min drive - 6.5 km
  • Estadio Cibao - 9 min drive - 8.4 km
  • Colinas Mall - 9 min drive - 7.5 km

Getting around

  • Santiago (STI-Cibao Intl.) - 26 min drive

Restaurants

  • ‪Pork And Beer Culture - ‬2 min drive
  • ‪El Parrillon - ‬2 min drive
  • ‪Juancel Familiar (el patio) - ‬19 min walk
  • ‪Pa'la Parrilla - ‬4 min drive
  • ‪Puros & Carnes - ‬3 min drive

About this property

Hotel Casa Jum

Hotel in Santiago de los Caballeros with full-service spa and free valet parking
Hotel Casa Jum offers its guests a full-service spa. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business centre and a meeting room are available. A terrace, a vending machine, and tour/ticket assistance are also featured at the business-friendly Hotel Casa Jum. You'll have access to the health club at a partner property. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 3.5-star Santiago de los Caballeros hotel.

  • 1 building
  • 9 guestrooms or units
  • 3 levels
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Outdoor picnic space
  • Smoking in designated areas
  • Bar or lounge
  • 1 conference room
  • Dining venue
Hotel Casa Jum offers 9 air-conditioned accommodations with minibars and a safe. Flat-screen televisions come with cable channels. Bathrooms include baths or showers and bidets.

This Santiago de los Caballeros hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a ceiling fan and blackout curtains. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The on-site spa has couples treatment room(s). Services include facials, body scrubs and manicures and pedicures. The spa is open daily.

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Exterior

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4.1 out of 5, Very good, 431 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 8:00 AM to 10:30 AM for a fee: USD 10 for adults and USD 5 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Casa Jum

Things to do

  • Bicycle storage
  • Full-service spa

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • In a nature reserve
  • Picnic area
  • Terrace

Full-service spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Grab bar near toilet
  • No lift
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 100% renewable energy
  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Locally-owned and organised tours and activities
  • Reusable cups
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Bidet
  • Private bathroom
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 12:30 PM
Contactless check-out
Late check-out subject to availability

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 7 and older

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 8 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 10 for adults and from USD 5 for children
  • Airport shuttle fee: USD 30 per person (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 15 years old.
This property accepts credit cards; cash is not accepted
Long-term renters welcome
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 15 years old. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and Carte Blanche. Cash is not accepted. This property uses eco-friendly cleaning products. Long-term renters welcome. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Guests can access their rooms with a mobile device. At check-in, guests must provide either a negative COVID-19 test result, or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 7 and over.

We should mention

  • One child aged 8 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hostal Casa Jum Hostel Gurabo
Hostal Casa Jum Hostel
Hostal Casa Jum Gurabo
Hotel Casa Jum Santiago
Casa Jum Santiago
Casa Jum
Hostal Casa Jum
Hotel Casa Jum Santiago de los Caballeros
Casa Jum Santiago de los Caballeros
Hotel Casa Jum Hotel
Hotel Casa Jum Santiago de los Caballeros
Hotel Casa Jum Hotel Santiago de los Caballeros

Frequently asked questions

What is the cancellation policy at Hotel Casa Jum?

Hotel Casa Jum offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Casa Jum?

Yep, Hotel Casa Jum has a free self car park and free valet parking.

Is there a spa on site at Hotel Casa Jum?

Yep, there is an onsite spa at Hotel Casa Jum. You'll enjoy heaps of services like body scrubs and facials.

Does Hotel Casa Jum serve breakfast?

Yeah, full breakfast is available daily from 8:00 AM to 10:30 AM.

Is there a free airport shuttle available at Hotel Casa Jum?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hotel Casa Jum?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Casa Jum?

Check-in begins at 3:00 PM. Check-out time is 12:30 PM.

Hotel Casa Jum Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 302 out of 422 reviews
Rating 8 - Good. 77 out of 422 reviews
Rating 6 - Okay. 24 out of 422 reviews
Rating 4 - Poor. 10 out of 422 reviews
Rating 2 - Terrible. 9 out of 422 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

elsa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good customer services, clean
Stayed 1 night in Jun 2025

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Casa Jum always maintains a high level of service with friendly staff that remember you every time you return.
Stayed 2 nights in Jun 2025

2/10 Terrible

Rafael, Lake Worth

Disliked: Amenities
The place is good but the hotel administration only care about money. I tried to cancel after the date and they said I had to go throught Expedia. Wjen I went through Expedia, Expedia tried with 5 different agents and could not cancel my reservation or even move it for another date. I had an emergency and could not make it to the reserved dates. I called them and they wouldnt respond. They will try to rebuttle with excuses on this review, dont trust the management of this place. They lie and give you the run around!
Stayed 2 nights in Jun 2025

2/10 Terrible

Luis Miguel

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not parking. you have to park your vehicle on the street and they gave me a room different than the one that I paid for.
Stayed 1 night in May 2025

10/10 Excellent

Jo a

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything and everyone was great
Stayed 2 nights in May 2025

6/10 Okay

Angeline

Travelled with family and small children
Staff is beyond accommodating. This hotel is ok. We stayed for a quick stop being that we had a midnight arrival flight. I stayed with my 7mo. old. Not too kid friendly.
Stayed 1 night in May 2025

10/10 Excellent

Kumail

Liked: Cleanliness, staff & service
Stayed 1 night in May 2025

6/10 Okay

Carl

Liked: Cleanliness, staff & service
Stayed 1 night in May 2025

2/10 Terrible

Cesarina

Stayed 1 night in Apr 2025

8/10 Good

Russell

Stayed 1 night in Apr 2025

2/10 Terrible

Steeve Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Isaias

Liked: Cleanliness, staff & service, property conditions & facilities
Great pla
Stayed 1 night in Apr 2025

8/10 Good

Heriberto

Liked: Cleanliness, staff & service
The staff was very friendly and helpful. The room was clean, and the king-size bed was comfortable. However, the bathroom was small. Overall, the hotel is fine for the price, and I would stay there again if I were visiting this area again.
Stayed 4 nights in Apr 2025

10/10 Excellent

Jamino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is super attentive and helpful.
Stayed 1 night in Feb 2025

6/10 Okay

Carmen

Stayed 1 night in Mar 2025

10/10 Excellent

Ivana

Stayed 3 nights in Mar 2025

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

4/10 Poor

Adancia

Business traveller
Disliked: Amenities, property conditions & facilities
Disappointed !
Stayed 2 nights in Feb 2025

10/10 Excellent

Anthony

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience!!!
Stayed 2 nights in Feb 2025

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 13 nights in Jan 2025

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very supportive staff, spacious and clean room.
Stayed 1 night in Jan 2025

8/10 Good

Jorge

Stayed 1 night in Jan 2025

8/10 Good

Medalinne

Stayed 2 nights in Jan 2025

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my fourth time staying at Casa Jum. When driving from New York with the night flight, we land at 2 AM, and spending the night in Santiago is most convenient. The hostel staff will communicate with you in advance about your arrival time, so the night guard was aware. The rooms and bathrooms are clean, there is hot water and AC in all rooms. TV as well, and wifi. I wish they had breakfast options, like egg and fruit salad. I always have to go to the supermarket first to get something to eat in the morning.
Stayed 1 night in Sep 2024