2/10 Terrible
Ursula Gutierrez, Mexico
Travelled with partner
30 Dec 2025
Please avoid this hotel, it is a scam for the high price they charge. The 4 started and all inclusive promise is a full misrepresentation.
Starting by the fact that if you arrive before 12.00 you cannot access the hotel and you need to figure it out on the town on your own. Once we managed to enter, I ordered some horchata water in the bar and they told me no, since it was only for lunch time, so much for all inclusive.
The lunch is just a disgrace. First of all is a restaurant shared with a lower category hotel so I don't get the point of paying for an exclusive experience. Please see the pics for the quality of the food. Also, you need to ask the people serving the buffet 2 or 3 times for a proper portion. You will see that everyone ends up ordering a burger. Also, there variety of food is tiny.
We decided to go the exclusive restaurant which only serves snacks for lunchtime and the pizza was just an insult as you can see in the photo.
Any food you ask for in the exclusive restaurant takes at least 30 min (breakfast, lunch or dinner) since they have only 2 people cooking for more than 20 guests.. and they don't warn you about the waiting time. Once you get some food it is tiny portion and/or bearly eatable. They don't know about salt or any seasoning.
All drinks are watered down or full of sugar.
After complaining many times we managed to leave and get a refund for the nights we didnt spend thete.
Also, be prepared to share the beach with all of Huatulco.




Ursula Gutierrez
Stayed 4 nights in Dec 2025


















