4/10 Poor
roderick
Travelled with family
7 Jan 2026
Liked: Cleanliness
Disliked: Amenities
1 They say book restaurants in advance. There are many (excellent) specialist restaurants. So we did, for my wife and I, for 2 nights of the 5, planning to eat with the children the other 3 nights.
2 THERE IS NO FOOD except in the specialist restaurants. So we arrived to be told that our children could not eat, and the specialist restaurants were fully booked, so we could only eat for 2 of the 5 days.
This is a 5* hotel, and they cannot feed us except on room service. This is insane.
3 The Kids Club is excellent. It is serviced by an elevator, in which my wife got stuck as the doors opened a little at every floor but not enough to get out. Nobody came when she used the alarm phone.
Eventually she got out to be told at reception that THIS HAPPENS MOST DAYS.
It's a lift used by all the Kids Club and they don't fix it. Insane.
3 The swimming pools. They state heated to 25C. Lies. Neither my wife or I or the people we were travelling with could set foot in it. 18C AT BEST. Unusable for great majority of guests.
4 The taxi and transfer desk outside. Mayhem. Guests constantly complaining.
You do NOT expect any of this from a 5* Ritz-Carlton costing $1,700 all-in per night.
Good things - Kid's Club, food (if you can get any), rooms.
roderick
Stayed 5 nights in Dec 2025
