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Hotel Description

A luxury stay in Guia de Isora awaits you at RedLevel at Gran Melia Palacio de Isora - Tenerife. You'll be 0.2 km (0.1 mi) from Alcala Beach and 7.1 km (4.4 mi) from Los Gigantes Marina. Highlights at this beachfront hotel include 6 restaurants, 3 outdoor swimming pools, and a full-service spa.

LCD TVs with satellite channels are featured in all 110 rooms, and you can enjoy free WiFi, iPod docks, and sofa beds. Dining in is an option with 24-hour room service, and minibars provide refreshments. Premium bedding and pillow menus invite a comfortable night's sleep, and you'll find nice touches like rainfall showerheads and bathrobes. Separate bathtubs and showers, espresso makers, and free bottled water are also available.

A relaxing visit to Spa by Clarins can include hot stone massages, sports massages, aromatherapy, and Ayurvedic treatments along with access to the sauna. The theme restaurant, La Terrace, serves fondue and is open for dinner. With 2 poolside bars and a beach bar to choose from, you can enjoy a drink at the hotel. Spend the day at the beach where you'll find sun loungers, and enjoy the 2 outdoor tennis courts and indoor swimming pool. 12917 square feet (1200 square meters) of event facilities include conference space, and other business amenities include a business center. Plus you'll find free WiFi in public areas, a fitness center, and a free manager's reception. Each morning free buffet breakfast is offered between 8 AM and 11 AM. There's also the convenience of free valet parking.

With a stay at this 5-star Guia de Isora hotel, you'll be 7.2 km (4.5 mi) from Los Gigantes Beach.

Red Level, Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$578* Per night/room 29 Aug. - 30 Aug.

Red Level, Deluxe Room, Partial Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Red Level Deluxe Large Terrace with Whirlpool

Bed Count 1 King Bed Maximum Occupancy 2 Max

Red Level Lounge Access Deluxe Frontal Ocean View with Whirlpool

Bed Count 1 King Bed Maximum Occupancy 2 Max

Red Level, Villa, Sea View, Garden Area

Bed Count 1 King Bed Maximum Occupancy 2 Max

Red Level Lounge Access Deluxe Partial Ocean View with Whirlpool

Bed Count 1 King Bed Maximum Occupancy 2 Max

About the RedLevel at Gran Melia Palacio de Isora - Tenerife

Location Calle La Costa, s/n, Guia de Isora, Tenerife 38686

Property Features

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At RedLevel at Gran Melia Palacio de Isora - Tenerife you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars, a beach bar, and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers outdoor tennis courts, a spa tub, and a steam room. You'll have access to the indoor pool, outdoor pool, and health club at a partner property. Limited free parking is available on a first-come, first-served basis. This 5-star Guia de Isora hotel is smoke free.

  • 1 building
  • 110 guestrooms or units
  • 5 levels
  • 6 dining venues
  • 2 bars by the pool
  • 12917 sq ft of conference space
  • 1200 sq m of conference space
  • Built in 2008
  • Buffet breakfast (free)
  • Bar on the beach
  • Bar or lounge
  • Manager's reception (free)
  • Coffee shop
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Parking (limited spaces)

Transport

  • Airport: Tenerife South Airport (TFS) (38 km / 23.6 mi)
  • Parking: Free valet parking and self parking

Room Amenities

RedLevel at Gran Melia Palacio de Isora - Tenerife offers 110 accommodations with iPod docking stations and minibars. Beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. This Guia de Isora hotel provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

  • Pull-out sofa bed
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Espresso maker
  • Luxury bedding
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Bidet
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 8 AM to 11 AM. The hotel hosts a free manager's reception daily.

La Terrace - This poolside theme restaurant specializes in fondue and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.

Liquid Garden Pool&Lounge - This poolside restaurant serves breakfast, brunch, lunch, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Happy hour is offered. Open daily.

Nami - This sushi bar specializes in Japanese cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Club Ocean - Overlooking the ocean and pool, this theme restaurant specializes in Italian cuisine and serves dinner and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

Oasis Pool Grille - Overlooking the ocean and pool, this restaurant specializes in Mediterranean cuisine and serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

Late night fare is available from 24-hour room service.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 12
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 18
  • Hot stone massage
  • Steam room in spa
  • Sports massage
  • Detoxification wrap

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Guests age 6 and older are required to provide documentation of recent travel history (such as showing passport immigration stamps) and a complete a health declaration (PCR screening for COVID-19, issued within 72 hours before arrival in the Canary Islands) during check-in. Residents of the Canary Islands and guests that have stayed within the Canary Islands for 14 days prior to check-in are exempt from this requirement.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: EUR 30 per pet, per night
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 22 lbs)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve onsite parking. This property accepts credit cards. Cash is not accepted. This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of No between bookings. This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) and Stay Safe with Meli� (Meli�).

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Minimum guest age is 18
  • Caters to adults only
  • Debit cards not accepted
  • Staffed front desk
  • Online Penalty Collection
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines Safe Tourism Certified (Spain)
  • Property follows a brand or regulatory agency's sanitisation guidelines Stay Safe with Meliá (Meliá)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Reservation might be required for some facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 30 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • RedLevel Gran Meliá Palacio Isora Tenerife
  • RedLevel Gran Meliá Palacio Tenerife
  • RedLevel Gran Meliá Palacio Tenerife Hotel
  • RedLevel Gran Meliá Palacio Tenerife Hotel Isora
  • RedLevel Gran Meliá Palacio Isora Tenerife Hotel Guia de Isora
  • RedLevel Gran Meliá Palacio Isora Tenerife Hotel
  • RedLevel Gran Meliá Palacio Isora Tenerife Guia de Isora
  • RedLevel at Gran Meliá Palacio de Isora Tenerife
  • RedLevel Gran Meliá Palacio I

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.