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Steigenberger Hotel & Spa Krems

4.0 star property
Hotel with 2 restaurants, near Kunst Halle Krems
VIP Access

Photo gallery for Steigenberger Hotel & Spa Krems

Exterior
Couples treatment room(s), sauna, hot tub, steam room, body treatments
Couples treatment room(s), sauna, hot tub, steam room, body treatments
Couples treatment room(s), sauna, hot tub, steam room, body treatments
Couples treatment room(s), sauna, hot tub, steam room, body treatments

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Parking available
  • 24/7 front desk
  • Bar
  • Gym
The current price is AU$335
includes taxes & fees
14 Sept - 15 Sept

Explore the area

View map
Am Goldberg 2, Krems an der Donau, Lower Austria, 3500
  • Danube University Krems
    ‪6 min walk‬
  • Kloster UND
    ‪11 min walk‬
  • Winzer Krems
    ‪5 min drive‬

Room options

View all photos for Superior Double Room, Balcony

Superior Double Room, Balcony

Superior Double Room, Balcony

Highlights

Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Bathrobes
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Double Room, Balcony

Comfort Double Room, Balcony

Comfort Double Room, Balcony

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Bathrobes
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Single Room, Balcony

Superior Single Room, Balcony

Superior Single Room, Balcony

Highlights

Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Bathrobes
  • 18 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Suite, 1 Double Bed (Weinberg)

Suite, 1 Double Bed (Weinberg)

Suite, 1 Double Bed (Weinberg)

Highlights

Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Bathrobes
  • 45 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Room

Family Room

Family Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Separate bedroom
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Double Room

Comfort Double Room

Comfort Double Room

8.2 out of 10
Very good
(11 reviews)

Highlights

Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Separate bedroom
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, Balcony (Goldberg)

Double Room, Balcony (Goldberg)

Double Room, Balcony (Goldberg)

Highlights

Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Bathrobes
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, Balcony (Goldberg)

Suite, Balcony (Goldberg)

Suite, Balcony (Goldberg)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Balcony (Maisonette)

Suite, Balcony (Maisonette)

Suite, Balcony (Maisonette)

Highlights

Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Separate bedroom
  • 80 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, Balcony

Junior Suite, Balcony

Junior Suite, Balcony

Highlights

Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Separate bedroom
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

Highlights

Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Separate bedroom
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

About the area

Krems an der Donau

At Steigenberger Hotel & Spa Krems you'll be within just a 15-minute stroll of Kunst Halle Krems and Kloster UND. Highlights at this boutique hotel include 2 restaurants, a full-service spa and an indoor swimming pool. .A day of pampering at Spa World Luxury can include massages, body wraps and body scrubs along with access to the sauna and hot tub. The restaurant, Weinbergrestaurant, is open for breakfast, lunch and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the gym, Hot tub, sauna and seasonal outdoor swimming pool. 5920 square feet (550 square metres) of event facilities include 7 meeting rooms and conference space, and other business amenities include a business centre and limo/town car service. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Free buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 7 AM and 11 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also self parking, along with the convenience of an airport shuttle. .With a stay at this 4-property class Krems an der Donau hotel, you'll be 1.9 km (1.2 mi) from Donauwarte and 3.5 km (2.2 mi) from Winzer Krems.

What's nearby

  • Danube University Krems - 6 min walk - 0.6 km
  • Kloster UND - 11 min walk - 1.0 km
  • Kunst Halle Krems - 12 min walk - 1.1 km
  • Winzer Krems - 5 min drive - 5.3 km
  • Weingut Nigl - 11 min drive - 7.3 km

Getting around

  • Stein-Mautern Station - 3 min drive
  • Vienna International Airport (VIE) - 61 min drive

Restaurants

  • ‪Pizzeria Al Capone - ‬4 min drive
  • ‪Firenze - ‬16 min walk
  • ‪Cafe Wachau - ‬16 min walk
  • ‪Poldi Fitzka - ‬10 min walk
  • ‪Gasthaus zum Linzertor - ‬2 min drive

About this property

Steigenberger Hotel & Spa Krems

Hotel with 2 restaurants, near Kunst Halle Krems
Steigenberger Hotel & Spa Krems offers its guests a full-service spa, an indoor pool, and Access to hot tub. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

A business centre, 7 meeting rooms, and limo/town car service are available. Event space at this hotel measures 5920 square feet (550 square metres) and includes conference space. A seasonal outdoor pool, a fitness centre, and a sauna are also featured at the business-friendly Steigenberger Hotel & Spa Krems. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Krems an der Donau hotel is smoke free.

  • 1 building
  • 173 guestrooms or units
  • 3 levels
  • 2 dining venues
  • Conference rooms
  • 5920 sq ft of conference space
  • 550 sq. m of conference space
  • Built in 1992
  • Buffet breakfast (free)
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Fireplace in lobby
  • Television in lobby
  • On-site shopping
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
Steigenberger Hotel & Spa Krems offers 173 accommodations with minibars and a safe. Beds feature premium bedding. Televisions come with premium satellite channels.

Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Spa World Luxury has 8 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.

Similar properties

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arte Hotel Krems

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  • Pet-friendly
  • Free WiFi
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arte Hotel Krems

Property amenities

Internet

  • Available in all rooms: Internet access (surcharge)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Limo/town car service
  • Parking on site (EUR 16 per night; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 10:30 AM on weekdays and 7 AM to 11 AM on weekends
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Weinbergrestaurant
  • Weinstube Smaragd

Things to do

  • 18-hole adjacent golf course
  • Bicycle rentals
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Library
  • Mountain biking
  • Optional golf privileges
  • Pilates classes
  • Sauna
  • Scooter/moped rentals
  • Seasonal outdoor pool
  • Shopping
  • Steam room
  • TV in common areas
  • Vineyard
  • Wine tasting room
  • Winery release events

Family friendly

  • Children's games
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5,920 square feet of conference space
  • 7 meeting rooms
  • Business centre

Outdoors

  • Garden
  • In a nature reserve
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Vineyard

Full-service spa

  • 8 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1992
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Champagne service
  • Limited room service
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: EUR 59

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: EUR 49

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 25 per pet, per night
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.50 per person, per night. This tax does not apply to children under 15 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 170 per vehicle (one-way, maximum occupancy 3)
  • Self-parking fee: EUR 16 per night (in/out privileges)
  • Pet fee: EUR 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: EUR 59 (subject to availability)
  • Late check-out fee: EUR 49 (subject to availability)
  • Cleaning/housekeeping/linen are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club and Eurocard. Cash is not accepted. 

We should mention

  • The seasonal pool will open in May and close in October.
  • Pool access available from 7:00 AM to 9:30 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Steigenberger Hotel Krems
Steigenberger Krems
Steigenberger Hotel Krems Krems an der Donau
Steigenberger Krems Krems an der Donau
Steigenberger Hotel Spa Krems
Steigenberger & Spa Krems
Steigenberger Hotel & Spa Krems Hotel
Steigenberger Hotel & Spa Krems Krems an der Donau
Steigenberger Hotel & Spa Krems Hotel Krems an der Donau

Frequently asked questions

What is the cancellation policy at Steigenberger Hotel & Spa Krems?

Steigenberger Hotel & Spa Krems offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Steigenberger Hotel & Spa Krems?

As of 10 Sept 2025, prices found for a 1-night stay for 2 adults at Steigenberger Hotel & Spa Krems on 14 Sept 2025 start from AU$326.46, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Steigenberger Hotel & Spa Krems?

Yep, Steigenberger Hotel & Spa Krems has a self car park with in/out privileges for EUR 16 per night. Onsite parking is limited.

Is there a spa on site at Steigenberger Hotel & Spa Krems?

Yep, Spa World Luxury is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Steigenberger Hotel & Spa Krems have a pool?

Steigenberger Hotel & Spa Krems has a seasonal outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 7:00 AM to 9:30 PM (Seasonal outdoor pool open from May to October).

What luxury perks are available at Steigenberger Hotel & Spa Krems?

Steigenberger Hotel & Spa Krems features a full-service spa, a vineyard and an indoor pool.

What makes Steigenberger Hotel & Spa Krems a romantic place to stay?

1 hot tub and couples spa treatments, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Steigenberger Hotel & Spa Krems.

Is Steigenberger Hotel & Spa Krems family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that Steigenberger Hotel & Spa Krems is a hit with families.

Does Steigenberger Hotel & Spa Krems serve breakfast?

Yep, free buffet brekkie is available on weekdays between 6:30 AM and 10:30 AM and weekends between 7 AM and 11 AM.

Is there a free airport shuttle available at Steigenberger Hotel & Spa Krems?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Steigenberger Hotel & Spa Krems?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Steigenberger Hotel & Spa Krems?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Steigenberger Hotel & Spa Krems?

Furry friends are welcome at Steigenberger Hotel & Spa Krems, with food and water bowls on offer.

Is there a golf course on site at Steigenberger Hotel & Spa Krems?

There is a golf course next to Steigenberger Hotel & Spa Krems.

Steigenberger Hotel & Spa Krems Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 89 out of 158 reviews
Rating 8 - Good. 50 out of 158 reviews
Rating 6 - Okay. 12 out of 158 reviews
Rating 4 - Poor. 3 out of 158 reviews
Rating 2 - Terrible. 4 out of 158 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with very pretty views of the vineyards. Our room was very large and quiet with comfortable beds.
Stayed 1 night in May 2025

10/10 Excellent

Eli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended

Great hotel, amazing SPAN and breakfast. Highly recommended
Stayed 3 nights in Mar 2025

10/10 Excellent

Annie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Very nice hotel, modern rooms, street parking right in front (they also had a garage, I never used it) balcony had views of terraced vineyards and over Krems, plentiful breakfast buffet, nice bar/lounge area, helpful staff, just tops! I didn't use any of the spa services or sauna/pool, but other guests looked happy coming from there! A few good restaurants within a 10-15 minute walk downhill if you don't want to drive. Was there in January; I'm sure it's even lovlier in summer.
Stayed 3 nights in Jan 2025

2/10 Terrible

Maria

Stayed 1 night in Dec 2024

8/10 Good

Ronen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

2/10 Terrible

Marcela

Stayed 1 night in Sep 2024

10/10 Excellent

ILONA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Adrian

Stayed 4 nights in Jul 2024

10/10 Excellent

Zbynek

Stayed 1 night in Jul 2024

10/10 Excellent

Kristine

Stayed 2 nights in May 2024

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Every thing was exceptional and will stay here again.
Stayed 1 night in May 2024

10/10 Excellent

Anton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

8/10 Good

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and spa, stayed here for 2 nights. Great breakfast! Didn't have tea and coffee facilities in the room and didn't have air con so the room was quite warm
Stayed 2 nights in May 2024

10/10 Excellent

Igor, Budapest

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great wellness facilities, amazing breakfast options, rooms are large and clean.
Stayed 3 nights in May 2024

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The Hotel was great for comfort and the Staff was very welcoming and helpful. The food in the restaurant was excellent!
Stayed 1 night in Nov 2023

10/10 Excellent

Susannah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful spa holiday...

My only regret is that I couldn't stay longer and take advantage of all the amenities. This place is gorgeous and I plan to return.
Stayed 1 night in Nov 2023

6/10 Okay

vicky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No a.c.at 4 star hotel. Spa area is bery far from main building.
Stayed 1 night in Sep 2023

10/10 Excellent

Daniela, Bratislava

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly staff, clean, very nice breakfast. New room are very modern, older part looks tired.
Stayed 2 nights in Jul 2023

8/10 Good

abbey, san diego

Travelled with group
Liked: Cleanliness, staff & service
Was nice, comfortable. No air conditioning. Was warm in the room but they did have a fan which helped.
Stayed 1 night in Jun 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place

When arriving we found out there is old wing and new wing. We needed to pay more money for moving to the new part of the hotel. The hotel is very good. The spa is nice. The service is good. Rooms in new wing are excellent
Stayed 1 night in Jul 2022

10/10 Excellent

Sharon

Stayed 1 night in Jun 2022

10/10 Excellent

Seunghwa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s in the middle of renounced Wachau winery with a good view. There are nice restaurants near around the hotel also hotel itself has got a very good kitchen. Breakfast is super with excellent service. Pool and spa are also great
Stayed 1 night in Dec 2021

4/10 Poor

Dror

Liked: Cleanliness
Disliked: Staff & service, room comfort

Dissapointing service and unsanitary food

Unfortunately the spa was closed for nassage treatments because the *only* masseuse they have was positive for COVID apparantly. They did make an effort and arranged another masseuse but massages were rare, limited to 25 minutes, and not very pleasent. Not what you'd expext when comibg to a place that has the word SPA in its name. Other than that- some of the staff did not speak any english. Some had serious attitude issues, especially the ones in the dining room / restaurant, which was aweful by itself. Breakfast served rotten vegetables and spoiled cheese. The guy incharge of the bikes for rent and the house keeping staff were really nice though!
Stayed 2 nights in Aug 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not go! Unhygienic & terrible customer service

I'm not the type to be negative or complain but I had to say something about this place. The lack of consideration they take regarding hygiene during COVID-19 is despicable - putting others at risk just to be open is unacceptable. On top of this, their front desk was not supportive of my concerns at all. I wish there was better law enforcement around this. Hospitality industry opening during this time need to take the proper precautions to support their guests stay, not increase their risk. They do not take the proper precautions when cleaning rooms during this time, or I suspect outside of the pandemic. The room may appear neat and tidy but counters, basins, windows, door handles are all filthy and not wiped down - in the sense they have residue marks, oily finger/hand prints everywhere, these are very visible marks - not a pedantic viewpoint, but made the entire stay very uncomfortable. Their customer service is dismissive on BOTH occasions I had complained - simply interrupts me and says they will deal with it. They simply sent someone up to 'tidy' the room - no education around what precautions they should be following. They removed €40 of my bill €450+(2 nights) for the 'inconvenience'. Joke. Disappointment around the hygiene and their attitude aside - this is not a nice hotel - nothing special, photos misleading, everything is incredibly average for this place, especially the food. Do not have a romantic or social stay here - 100 better places to stay. Avoid.
Stayed 2 nights in Jul 2020