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4.3 out of 5

"Very dark room. Shower inadequate. " More

By a verified traveller on Wed 07 Jul 2021

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Hotel Description

At The Matador, you'll be 39.1 km (24.3 mi) from Ninety Mile Beach and 45 km (28 mi) from Gippsland Lakes Coastal Park. Highlights at this motel include free continental breakfast, an outdoor swimming pool, and free self parking.

Flat-screen TVs with digital channels are featured in all 54 rooms, and you can enjoy free WiFi, sitting areas, and coffee/tea makers. Hair dryers, irons/ironing boards, and free toiletries are also available.

This motel offers free WiFi in public areas, free newspapers in the lobby, and luggage storage. Added amenities include a conference center and laundry facilities. Free breakfast is available on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:30 AM and 9:30 AM.

Sights within a 10-minute walk of this 4-star Sale motel include The Wedge - Performing Arts Centre and Gippsland Centre.

Refurbished Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$92* Per night/room 20 Sep. - 21 Sep.

Renovated Corporate Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Family Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Renovated One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Renovated Twin Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Renovated Deluxe King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Matador ratings based on 159 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Matador

Everyone (98) Business (1) Couples (24) Family (28)
4 out of 5
Great showers

Posted by on 11 Aug. 2021

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4 out of 5
Very dark room. Shower inadequate.

Posted by on 7 Jul. 2021

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5 out of 5
I would of liked s little more toilet paper left in the room lol being medical issues i like to feel i am covered

Posted by on 29 Jun. 2021

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5 out of 5
Very friendly service, clean rooms easy to find, free continental breakfast. Would highly recommend. Would use again.

Posted by on 20 Jun. 2021

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Comment from Hotel Management

28 Jun. 2021 by Craig

Hello Anonymous, Thganks for staying and for your kind words. We are happy to hear that you would recommend us and return for another visit. Warmest Regards Craig, Alicia and The Matador Team

4 out of 5
From an 80 year old's version of the shower recess stepping over the large step was somewhat challenging as there were no support rails to hold onto and the bath mat was to small'

Posted by on 28 May 2021

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Comment from Hotel Management

8 Jun. 2021 by Craig

Hello Anonymous, On your next visit be sure to request a room with a shower that has a lower step. We will be happy to accommodate. Thanks for staying and leavinmg your feedback. Warmest Regards Craig, Alicia and The Matador Team

5 out of 5
Fantastic staff, and very quiet dark room for sleeping considering the place was pretty much completely booked out!! The heated pool was not as warm as I was hoping, and my 4 year old found it too cold for her, but considering it was quite a cold day, and the pool is solar heated, it did not surprise or particularly upset me :) Over all, a great place to stay, will definitely use The Matador again in the future!

Posted by on 24 May 2021

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Comment from Hotel Management

24 May 2021 by Craig

Hello Anonymous, Thank you so much for your kind words. We are very happy you had a wonderful stay. Great to hear that you will return. Warmest Regards Craig, Alicia and The Matador Team

1 out of 5
Trouble opening safe on arrival . Unsafe kettle in room , over boiled and fire alarm didn't go off ! No car park space had to park in the road . Drunk neighbours after 11pm . Un apologetic owners .

Posted by on 16 May 2021

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Comment from Hotel Management

17 May 2021 by Craig

Hi Anonymous, I'm sorry that you did not enjoy your recent stay with us. I do believe that you have been a little harsh with your review though. The reason you had trouble opening the safe on arrival is that you were putting in the incorrect code that we had given you. The kettle wasn't unsafe. You put it on with not enough water in it and it boiled dry whilst you were outside. I'm not sure why the smoke detector didn't go off. I tested it as soon as you left and it worked however we are having it checked by the detector inspector just to make sure. When we received your call regarding your noisy neighbours we called you back however you didn't answer. We then went and saw the culprits who shut down immediately so problem was solved. Unfortunately we are unable to control the guests and not all think of others when staying in motels. Upon checkout you spoke to our receptionist. I do apologise if she didn't offer an apology. We did call you once we found out we had missed you but again you did not answer so we left a message which did include an apology. It seems we have missed the mark on this occasion and we are sorry as we want all our guests to have a positive experience when staying. Warmest Regards Craig, Alicia and The Matador Team

5 out of 5
Great location, very spacious refurbished room, great breakfast and very helpful and friendly staff.

Posted by on 7 May 2021

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Comment from Hotel Management

10 May 2021 by Craig

Hello Anonymous, Happy to hear that you had a wonderful stay. Thanks for leaving your feedback. Warmest Regards Craig, Alicia and The Matador Team

5 out of 5
The room was clean and well presented (including a bed snake). The included breakfast made rounded off a pleasant experience

Posted by on 1 May 2021

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Comment from Hotel Management

10 May 2021 by Craig

Hello Anonymous, Thank you for your kind words and for staying with us. We are glad you had a pleasant experience. Warmest Regards Craig, Alicia and The Matador Team

5 out of 5
Always a great place to stay

Posted by on 13 Apr. 2021

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Comment from Hotel Management

21 Apr. 2021 by Craig

Hello Anonymous, Thank you for the review and staying with us again. We appreciate the review. Warmest Regards Craig, Alicia and The Matador Team

Property Features

Free breakfast is available daily. Public spaces have free WiFi. The Matador also features an outdoor pool, complimentary newspapers in the lobby, and laundry facilities. Self parking is free. Smoking is allowed in designated areas at this 4-star Sale motel.

  • 54 guestrooms or units
  • 2 levels
  • 4 buildings
  • Built in 1970
  • Continental breakfast (free)
  • Conference center
  • Self-service laundry
  • Storage area for luggage
  • Newspapers in lobby (free)
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

The Matador offers 54 accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. 32-inch flat-screen televisions come with digital channels. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • Sitting area
  • Flat-screen television
  • Digital channels
  • Coffee maker
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

Guests are served free continental breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:30 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the motel include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 7:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Thursday: 7:30 AM - 8:00 PM
  • Friday - Sunday: 7:30 AM - 7:00 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Monday - Thursday: 7:30 AM - 8:00 PM
  • Friday - Sunday: 7:30 AM - 7:00 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and lockbox information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • No gap period between guests' stays
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • The Matador Sale
  • Hacienda Sale
  • The Matador Motel
  • The Matador Motel Sale

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.