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Hôtel Le Relais Saint Jacques

3.0 star property
Hotel in Saint-Jean-de-Luz

Photo gallery for Hôtel Le Relais Saint Jacques

Marina
Daily buffet breakfast (EUR 12 per person)
Comfort Double Room + | Balcony
Comfort Double Room +
Interior entrance

Popular amenities

  • Air conditioning
  • Pet-friendly
  • Housekeeping
  • Breakfast available
  • Free WiFi
The current price is AU$266
includes taxes & fees
1 Sept - 2 Sept

Explore the area

Map
13 avenue de Verdun, Saint-Jean-de-Luz, Pyrenees-Atlantiques, 64500
  • Church of St-Jean-Baptiste
    ‪3 min walk‬
  • St-Jean-de-Luz Beach
    ‪5 min walk‬
  • Port de Saint-Jean-de-Luz
    ‪6 min walk‬
  • Biarritz (BIQ-Pays Basque)
    ‪12 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

9.6 out of 10
Exceptional
(11 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Memory foam bed
Private bathroom
Hairdryer
Minibar
  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, Accessible, Ground Floor

Double Room, Accessible, Ground Floor

Double Room, Accessible, Ground Floor

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Memory foam bed
Private bathroom
Hairdryer
Minibar
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Double Room

Comfort Double Room

Comfort Double Room

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Memory foam bed
Private bathroom
Hairdryer
Minibar
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Double Room +

Comfort Double Room +

Comfort Double Room +

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Memory foam bed
Private bathroom
Hairdryer
  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

About the area

Saint-Jean-de-Luz

At Hôtel Le Relais Saint Jacques you'll be within a short 5-minute stroll of Maison Louis XIV and Church of St-Jean-Baptiste. Highlights at this hotel include free in-room WiFi. .This pet-friendly hotel offers free WiFi in public areas, luggage storage and a front desk safe. Additionally, you'll find a lift. Each morning buffet breakfast is served between 7 AM and 11 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of limited parking. .In proximity to this 3-property class Saint-Jean-de-Luz hotel you'll find Cote des Basques.

What's nearby

  • Church of St-Jean-Baptiste - 3 min walk - 0.3 km
  • St-Jean-de-Luz Beach - 5 min walk - 0.4 km
  • Port of Saint-Jean-de-Luz Ciboure - 6 min walk - 0.6 km
  • Port de Saint-Jean-de-Luz - 6 min walk - 0.6 km
  • Les Flots Bleus - 16 min walk - 1.4 km

Getting around

  • Saint-Jean-de-Luz (XJZ-Saint-Jean-de-Luz Train Station) - 1 min walk
  • Biarritz (BIQ-Pays Basque) - 21 min drive

Restaurants

  • ‪Cinéma le Select - ‬3 min walk
  • ‪Place Louis XIV - ‬4 min walk
  • ‪Battela - ‬3 min walk
  • ‪Le Cosmopolitain - ‬3 min walk
  • ‪Etxe Nami - ‬3 min walk

About this property

Hôtel Le Relais Saint Jacques

Hotel in Saint-Jean-de-Luz
As a guest of Hôtel Le Relais Saint Jacques, you'll find a front desk safe and a lift. Public spaces have free WiFi and wired Internet.
  • 17 guestrooms or units
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Lift
Hôtel Le Relais Saint Jacques offers 17 air-conditioned accommodations with minibars and a safe. Memory foam beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Bathrooms include complimentary toiletries and hairdryers.

This Saint-Jean-de-Luz hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Languages

English, French, Spanish

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Front of property

BIZIPOZ HOTEL

  • Spa
  • Pet-friendly
  • Free WiFi
  • Breakfast available
4.9 out of 5, Exceptional, 43 reviews
The price is AU$323
includes taxes & fees
31 Aug - 1 Sept
BIZIPOZ HOTEL

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (EUR 20 per day); reservations required
  • Limited on-site parking (max 1 space per unit)

Food and drink

  • Daily buffet breakfast available 7 AM to 11 AM for a fee: EUR 12 for adults and EUR 12 for children

Things to do

  • Bicycle storage

Family friendly

  • Soundproofed rooms

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public bathroom

More

  • At least 80% of food locally-sourced
  • Double-glazed windows
  • Reusable cups

Room amenities

Bedroom

  • Memory foam mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 7:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

The front desk is open daily from 7:00 AM - 7:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets: EUR 15 per pet, per night
  • Maximum 1 (weight limit: 44 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.45 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 12 for adults and from EUR 12 for children
  • Nearby parking fee: EUR 20 per day (164 ft away)
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Qualys Hotel Relais Saint J
Qualys Hotel Relais Saint J Saint-Jean-de-Luz
Qualys Relais Saint J
Qualys Relais Saint J Saint-Jean-de-Luz
Hôtel Relais Saint Jacques Saint-Jean-de-Luz
Relais Saint Jacques Saint-Jean-de-Luz
Le Relais Saint Jacques
Hôtel Le Relais Saint Jacques Hotel
Hôtel Le Relais Saint Jacques Saint-Jean-de-Luz
Hôtel Le Relais Saint Jacques Hotel Saint-Jean-de-Luz

Frequently asked questions

What is the cancellation policy at Hôtel Le Relais Saint Jacques?

Hôtel Le Relais Saint Jacques offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hôtel Le Relais Saint Jacques?

As of 3 Aug 2025, prices found for a 1-night stay for 2 adults at Hôtel Le Relais Saint Jacques on 1 Sept 2025 start from AU$256.92, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hôtel Le Relais Saint Jacques?

Onsite parking is limited (max 1 space per unit).

Are there any beaches close to Hôtel Le Relais Saint Jacques?

Yep, Hôtel Le Relais Saint Jacques is a short 5-minute walk from St-Jean-de-Luz Beach.

Does Hôtel Le Relais Saint Jacques serve breakfast?

Yep, buffet brekkie is offered daily from 7 AM to 11 AM.

Is there a free airport shuttle available at Hôtel Le Relais Saint Jacques?

No, Hôtel Le Relais Saint Jacques does not offer an airport shuttle service.

What time are check-in & check-out at Hôtel Le Relais Saint Jacques?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hôtel Le Relais Saint Jacques?

Furry friends are welcome at Hôtel Le Relais Saint Jacques, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 20 kg per pet.

Is there a golf course on site at Hôtel Le Relais Saint Jacques?

There isn't one on site, but Nivelle Golf Course is a short 16-minute walk away.

Hôtel Le Relais Saint Jacques Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 192 out of 307 reviews
Rating 8 - Good. 93 out of 307 reviews
Rating 6 - Okay. 19 out of 307 reviews
Rating 4 - Poor. 2 out of 307 reviews
Rating 2 - Terrible. 1 out of 307 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Celine

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2025

10/10 Excellent

David

Stayed 1 night in Oct 2024

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 Star Stay

Loved this hotel. Very helpful and friendly staff. Great location. Located across the road from the train station, so need for a car. Two minute walk to the centre of town restaurants and cafes. Short stroll along port to beach. Will go back there.
Stayed 2 nights in Oct 2024

10/10 Excellent

Ian

Liked: Amenities
Very Helpful and considerate. The Hotel was charming and spotless
Stayed 2 nights in Sep 2024

10/10 Excellent

Frederic

Travelled with partner
Liked: Cleanliness, amenities
We had a very nice stay. Friendly staff. Very nicely decorated room. Close to the train station and downtown. Very quiet.
Stayed 2 nights in Sep 2024

8/10 Good

Daniel

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved the property………. One complaint 2 single beds in a room pushed together Not very romantic
Stayed 2 nights in Aug 2024

8/10 Good

Benjamin

Stayed 1 night in Jul 2024

10/10 Excellent

Glenn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is across the road from the train station which was very convenient. The room was a bit small but very clean. The hotel is close to so mean wonderful restaurants.. If we go back to. Saint John de luz.we will definitely stay here again
Stayed 2 nights in May 2024

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great wee hotel directly opposite railway station and bus stops. Lovely clean safe area close to shopping , restaurants, market and beautiful main square..
Stayed 6 nights in May 2024

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

The location of this hotel was perfect. We were rail travellers so a hotel opposite the station was ideal. It was very easy to walk into the town and there were many lovely restaurants and bars. The staff were friendly, helpful and accommodating. Our room on the top floor was lovely with views over the water and surprisingly quiet given the location. The bed was comfortable, the room and bathroom clean and well serviced. An ideal short stay!
Stayed 3 nights in May 2024

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Nice little 3 star opposite the Gare Very good breakfast and clean rooms Some nice small touches too like bon bons in the room
Stayed 2 nights in Mar 2024

10/10 Excellent

David

Stayed 1 night in Mar 2024

10/10 Excellent

Ellaine

Liked: Cleanliness, property conditions & facilities
The lady who checked us in was very pleasant and helpful. The hotel was in a great location to access the downtown area for shopping, restaurants and beach. It was also very convenient for the train station where we arrived and bus stop we used to leave from. The room was clean and comfortable. We were happy to have a/c, the juliet balcony and a fridge!
Stayed 2 nights in Oct 2023

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

The hotel was very easy to find being opposite the train station and the old town and the beach were easily accessible. The bed was very comfortable and it was helpful to have a fridge and tea and coffee making facilities.
Stayed 2 nights in Jul 2023

8/10 Good

ROBERT, San Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 3 nights in Jun 2023

8/10 Good

Heather

Stayed 1 night in Sep 2022

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
National
Stayed 2 nights in May 2022

8/10 Good

Keri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable bed, difficult parking

Stayed here one night, everything was clean and in working order. The hotel is on a busy street but the windows are well insulated so the noise wasn't a problem. The bed was very comfortable, the mattress was soft and they gave lots of pillows. Parking wasnt easy to find and it's paid, if you have heavy luggage you might have to carry it a bit.
Stayed 1 night in Apr 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Just a great place to stay. Professional and good natured team. Tidy room. Super bathroom. Fantastic aquarium in breakfast room
Stayed 1 night in Dec 2019

10/10 Excellent

CHRISTIAN P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

6/10 Okay

Jacqueline

Liked: Cleanliness

Disappointing. Too chaotic and cramped!

The hotel is difficult to find as it is right on a roundabout. There is limited tight parking. Check in was efficient. The room was small, tired and a small bed. Limited tea/coffee facilities. I requested more milk capsules and was told they would be brought to the room. They never arrived and then reception had closed. Check out was a fiasco. Had to wait and the receptionist was in a blind panic. She took my payment and then insisted it hadn’t gone through. She took it again and yes, she charged me twice. To their credit they contacted me two days later and apologised.
Stayed 1 night in Sep 2019