6/10 Okay
Kelly
Travelled with partner
27 Apr 2025
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The rooms and pool were very nice, but I was overall a little disappointed with the stay considering this is a higher end property with a 5 star rating. My review for this would be higher if they weren’t more expensive than the other options. It was a case of overpromising and underdelivering.
I picked this hotel because of the amenities and wanting a mountain retreat type feel. The pool bar and skybar were never open, which was disappointing since they were big selling points. The entire skybar area was closed too. The only open one was the lobby bar, which really didn’t have a good atmosphere since it’s line the checkin area. My room was right over the Fansipan bus pickup, so it wasn’t very picturesque in the room.
With the advertised amenities not existing, we ended up going out more but there was no where to walk (no bars, restaurants, local trails), so we had to take cars into main Sa Pa. The Expedia distances said it was a 10 minute walk to Sa Pa, but it would’ve been an hour and on very unsafe roads.
Kelly
Stayed 2 nights in Apr 2025