4/10 Poor
Shane
3 May 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a disappointment!
Maybe this very small hotel functions better when it’s not full. I made the error of staying during a big national holiday! When I arrived there was nobody who spoke English, and nobody with a clue about checking me in. I had booked an executive room with mountain view but when the owner arrived back from the market I was shown to a tiny room with a street view. I was told this was the fault of the booking company! I discovered there was another vacant room 2 floors up, with a decent mountain view, albeit still tiny. I took this but was charged VND 600,000 extra. There was almost no room to keep a suitcase open in the room so I ended up putting mine on the mini sofa. The mattress on the bed was larger than the bed-frame, so there was a danger of rolling off. The towels were tiny, ancient and threadbare. The bath mat was a doubled over small towel that was completely useless. Breakfast was very limited, but acceptable. However on the last day, when I was checking out early for the long drive to Dien Bien Phu, the only person present was the owner’s teenage daughter, who had no English and no sense of urgency. I managed to divert her attention from browsing fashion sites on her phone to explain to her, via Google translate, that I had been waiting over 20 minutes, and couldn’t wait much longer. After a further 5 minutes my breakfast, that would have taken a couple of minutes to prepare finally arrived. Did I mention that I was the only one in the breakfast area?
Shane
Stayed 3 nights in Apr 2025