Accor Hotels - accommodation in Ryde

If you use a wheelchair make sure you state this when booking. Accessible suites are only available on the 2nd floor and the lift does not go to the third floor. We were on the third so we had some steps to use and drag the chair up. An access ramp is at the side of the building but, if you cannot do stairs, you have to wheel through the outside bar patio in the front, into the back of the bar, through the restaurant and out into the lobby. Very small lift as well if you have a lot of baggage and a wheelchair. Make sure you order your meals AT THE BAR. We were not told this at check in (although they made a reservation for us at the restaurant they neglected to mention we had to go to the bar to order) and we sat for 15 minutes waiting to flag a server! The hotel itself was nice (we had adjoining rooms) and rooms were clean and comfortable. It was very noisy though as you are on a main road (lots of motor bikes!), noise from the patio at the bar and noise from people entering and leaving the building. I'm not sure we would stay there again, but it was great experience staying at an historical building right on the Ryde seafront.

The staff were efficient and polite. The service was very good.

Staff were amazing