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Sheraton Grand Rio Hotel & Resort

5.0 star property
Luxury hotel on the beach, with 2 outdoor pools

Photo gallery for Sheraton Grand Rio Hotel & Resort

View from room
View from room
2 outdoor pools, pool umbrellas
Couples treatment room(s), sauna, body treatments, hydrotherapy
Meeting facility

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • Bar
The current price is AU$309
includes taxes & fees
30 May - 31 May

Explore the area

Map
Avenida Niemeyer 121 - Leblon, Rio de Janeiro, RJ, 22450-220
  • Leblon Beach
    ‪11 min walk‬
  • Ipanema Beach
    ‪5 min drive‬
  • Christ the Redeemer
    ‪23 min drive‬
  • Rio de Janeiro (SDU-Santos Dumont)
    ‪34 min drive‬

Room options

View all photos for Vice Presidencial

Vice Presidencial

Vice Presidencial

Highlights

Balcony
Air conditioning
Free cots/infant beds
TV
Bathrobes
Private bathroom
Bidet
Hairdryer
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking

Club Suite, 1 Bedroom, Non Smoking

Club Suite, 1 Bedroom, Non Smoking

Highlights

Balcony
Air conditioning
Free cots/infant beds
TV
Bathrobes
Private bathroom
Bidet
Hairdryer
  • Partial ocean view
  • Sleeps 3
  • 1 Double Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking

Club Suite, 1 Bedroom, Non Smoking | View from room

Club Suite, 1 Bedroom, Non Smoking

Highlights

Balcony
Air conditioning
Free cots/infant beds
TV
Separate bedroom
Bathrobes
Private bathroom
Bidet
  • Ocean view
  • 40 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Room, 1 King Bed, Non Smoking, Partial Ocean View (Balcony)

Room, 1 King Bed, Non Smoking, Partial Ocean View (Balcony)

Room, 1 King Bed, Non Smoking, Partial Ocean View (Balcony)

Highlights

Balcony
Air conditioning
Free cots/infant beds
TV
Hairdryer
Bidet
Private bathroom
Coffee/tea maker
  • Mountain view
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Oceanfront (Balcony)

Deluxe Room, 1 King Bed, Non Smoking, Oceanfront (Balcony)

Deluxe Room, 1 King Bed, Non Smoking, Oceanfront (Balcony)

Highlights

Balcony
Air conditioning
Free cots/infant beds
TV
Hairdryer
Bidet
Private bathroom
Coffee/tea maker
  • Ocean view
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Partial Ocean View (Balcony)

Minibar, in-room safe, desk, iron/ironing board

Room, 2 Double Beds, Non Smoking, Partial Ocean View (Balcony)

Highlights

Balcony
Air conditioning
Free cots/infant beds
TV
Hairdryer
Bidet
Private bathroom
Coffee/tea maker
  • Mountain view
  • 31 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Non Smoking

Club Room, 1 King Bed, Non Smoking | View from room

Club Room, 1 King Bed, Non Smoking

Highlights

Balcony
Air conditioning
Free cots/infant beds
TV
Bathrobes
Private bathroom
Bidet
Hairdryer
  • Partial ocean view
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Non Smoking, Partial Ocean View

Minibar, in-room safe, desk, iron/ironing board

Club Room, 2 Double Beds, Non Smoking, Partial Ocean View

Highlights

Balcony
Air conditioning
Free cots/infant beds
TV
Bathrobes
Private bathroom
Bidet
Hairdryer
  • Partial ocean view
  • 33 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Non Smoking, Oceanfront (Balcony)

Minibar, in-room safe, desk, iron/ironing board

Deluxe Room, 2 Double Beds, Non Smoking, Oceanfront (Balcony)

Highlights

Balcony
Air conditioning
Free cots/infant beds
TV
Hairdryer
Bidet
Private bathroom
Coffee/tea maker
  • Ocean view
  • 34 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Oceanfront (Balcony)

Deluxe Room, 1 King Bed, Non Smoking, Oceanfront (Balcony)

Deluxe Room, 1 King Bed, Non Smoking, Oceanfront (Balcony)

Highlights

Balcony
Air conditioning
Free cots/infant beds
TV
Bathrobes
Private bathroom
Bidet
Hairdryer
  • Ocean view
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Non Smoking, Oceanfront (Balcony)

Minibar, in-room safe, desk, iron/ironing board

Executive Suite, 1 King Bed, Non Smoking, Oceanfront (Balcony)

Highlights

Balcony
Air conditioning
Free cots/infant beds
TV
Hairdryer
Bidet
Private bathroom
Coffee/tea maker
  • Ocean view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Non Smoking, Oceanfront

Minibar, in-room safe, desk, iron/ironing board

Executive Suite, 1 King Bed, Non Smoking, Oceanfront

Highlights

Balcony
Air conditioning
Free cots/infant beds
TV
Bathrobes
Private bathroom
Bidet
Hairdryer
  • Sea view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, 1 Bedroom, Non Smoking, Partial Ocean View

Minibar, in-room safe, desk, iron/ironing board

Family Suite, 1 Bedroom, Non Smoking, Partial Ocean View

Highlights

Balcony
Air conditioning
Free cots/infant beds
TV
Bathrobes
Private bathroom
Bidet
Hairdryer
  • Partial ocean view
  • 45 sq m
  • Sleeps 3
  • 1 Double Bed

About the area

Rio de Janeiro

A luxury stay in Rio de Janeiro awaits you at Sheraton Grand Rio Hotel & Resort. Within just a 15-minute stroll, you'll find Leblon Beach and Posto 12. Highlights at this beachfront hotel include 5 restaurants, 2 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages and hot stone massages along with facials, body treatments and Ayurvedic treatments. The restaurant, Bene, serves Italian cuisine and is open for breakfast, brunch and dinner. Dry Martini by JDLM is the hotel's own bar. Spend the day at the beach where you'll find umbrellas, and enjoy the 2 outdoor tennis courts and 24-hour gym. 438877 square feet (40773 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre and limo/town car service. Other amenities include free Wi-Fi in public areas, a sauna and a children's swimming pool. Each morning buffet breakfast is served between 6 AM and 11 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of a free area shuttle. .Attractions within a 10-minute drive of this 5-property class Vidigal hotel include Ipanema Beach and Copacabana Fort.

What's nearby

  • Leblon Beach - 11 min walk - 1.0 km
  • Rio de Janeiro Botanical Garden - 3 min drive - 3.4 km
  • Ipanema Beach - 5 min drive - 2.3 km
  • Copacabana Beach - 11 min drive - 5.0 km
  • Christ the Redeemer - 23 min drive - 15.4 km

Getting around

  • Antero de Quental Station - 2 min drive
  • Rio de Janeiro Sao Cristovao Station - 11 min drive
  • Rio de Janeiro (SDU-Santos Dumont) - 34 min drive

Restaurants

  • ‪Mirante do Leblon - ‬9 min walk
  • ‪Oka Vista - ‬9 min walk
  • ‪Bene - ‬1 min walk
  • ‪Casa da Cachaça - ‬2 min walk
  • ‪Faro Beach Club - ‬2 min walk

About this property

Sheraton Grand Rio Hotel & Resort

Luxury hotel on the beach, with 2 outdoor pools
Some rates at Sheraton Grand Rio Hotel & Resort are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sheraton Grand Rio Hotel & Resort offers its guests a full-service spa, 2 outdoor swimming pools, outdoor tennis courts, and a sauna. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 3 bars/lounges. WiFi and wired Internet are free in public spaces.

A business centre, meeting rooms, and limo/town car service are available. Event space at this hotel measures 438877 square feet (40773 square metres) and includes conference space. A children's pool, a 24-hour fitness centre, and a terrace are also featured at the luxury Sheraton Grand Rio Hotel & Resort. For a fee, parking is available.

This 5-star Rio de Janeiro hotel is smoke free.

  • 538 guestrooms or units
  • 26 levels
  • 5 dining venues
  • 2 bars by the pool
  • 3 bars or lounges
  • Conference rooms
  • 438877 sq ft of conference space
  • 40773 sq. m of conference space
  • Deli
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
Sheraton Grand Rio Hotel & Resort offers 538 accommodations, which are accessible via exterior corridors and feature minibars and a safe. Rooms open to balconies. Televisions come with cable channels. Bathrooms include a shower, bidets, complimentary toiletries and hairdryers.

This Rio de Janeiro hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 4 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including Ayurvedic, hydrotherapy and reflexology. The spa is open daily.

Languages

English, Portuguese, Spanish

Similar properties

Terrace/patio

Hilton Copacabana Rio de Janeiro

  • Pool
  • Spa
  • Pet-friendly
  • Kids pool
4.3 out of 5, Excellent, 1,003 reviews
The price is AU$257
includes taxes & fees
23 May - 24 May
Hilton Copacabana Rio de Janeiro

Property amenities

Internet

  • Available in all rooms: Free WiFi; wired internet (USD 11 per day)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Return airport shuttle (surcharge)
  • Free area shuttle
  • Area shuttle
  • Limo/town car service
  • Valet parking on site (USD 9 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 11 AM for a fee: USD 23 per person
  • 2 poolside bars
  • 3 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Bene
  • Casa da Cachaca
  • Dry Martini by JDLM
  • L Etoile

Things to do

  • 2 outdoor pools
  • 2 outdoor tennis courts
  • 24-hour gym
  • Bicycle rentals
  • Children's pool
  • Full-service spa
  • Playground
  • Sauna
  • Tennis lessons
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free area shuttle
  • Free cot
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 438,877 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Ayurvedic treatments
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per stay
  • Weight limit: 40 lb per pet
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.30 per accommodation, per night
  • Resort fee: USD 16 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Children's club/arcade access
  • Fitness centre access
  • Parking
  • Pool access
  • Spa access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 23 per person
  • Fee for in-room wired Internet: USD 11 per day (rates may vary)
  • Valet parking fee: USD 9 per day
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.
  • Children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Resort Rio
Rio Hotel Resort
Rio Sheraton
Sheraton Rio
Sheraton Rio Hotel & Resort
Sheraton Rio Hotel & Resort Rio de Janeiro
Sheraton Rio Hotel Resort
Sheraton Rio Rio de Janeiro
Rio De Janeiro Sheraton
Sheraton Rio De Janeiro
Sheraton Rio Hotel & Resort Rio De Janeiro, Brazil
Sheraton Rio Hotel And Resort
Sheraton Rio Hotel Rio De Janeiro
Sheraton Grand Rio Hotel Resort Rio de Janeiro
Sheraton Grand Rio Hotel Resort
Sheraton Grand Rio Rio de Janeiro
Sheraton Grand Rio
Sheraton Grand Rio Hotel & Resort Rio De Janeiro, Brazil
Sheraton Grand & Janeiro
Sheraton Grand Rio Hotel & Resort Hotel
Sheraton Grand Rio Hotel & Resort Rio de Janeiro
Sheraton Grand Rio Hotel & Resort Hotel Rio de Janeiro

Frequently asked questions

What is the cancellation policy at Sheraton Grand Rio Hotel & Resort?

Sheraton Grand Rio Hotel & Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton Grand Rio Hotel & Resort?

As of 30 Apr 2025, prices found for a 1-night stay for 2 adults at Sheraton Grand Rio Hotel & Resort on 30 May 2025 start from AU$282.38, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sheraton Grand Rio Hotel & Resort?

Yep, Sheraton Grand Rio Hotel & Resort has valet parking for USD 9 per day.

Are there any beaches close to Sheraton Grand Rio Hotel & Resort?

Yep, Sheraton Grand Rio Hotel & Resort is a short 11-minute walk from Leblon Beach.

Is there a spa on site at Sheraton Grand Rio Hotel & Resort?

Yep, there is an onsite spa at Sheraton Grand Rio Hotel & Resort. You'll enjoy heaps of services like facials and body treatments, as well as sports massages.

Does Sheraton Grand Rio Hotel & Resort have a pool?

Sheraton Grand Rio Hotel & Resort has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at Sheraton Grand Rio Hotel & Resort?

Sheraton Grand Rio Hotel & Resort features 2 poolside bars, 2 outdoor pools and a full-service spa.

What makes Sheraton Grand Rio Hotel & Resort a romantic place to stay?

Couples spa treatments and beachfront dining, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Sheraton Grand Rio Hotel & Resort.

Is Sheraton Grand Rio Hotel & Resort family-friendly?

You bet! With amenities such as a children's pool and children's meals, as well as free infant beds in the guestrooms, it's no surprise that Sheraton Grand Rio Hotel & Resort is a hit with families.

Does Sheraton Grand Rio Hotel & Resort serve breakfast?

You bet, buffet brekkie is on offer daily between 6 AM and 11 AM.

Is there a free airport shuttle available at Sheraton Grand Rio Hotel & Resort?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Sheraton Grand Rio Hotel & Resort?

Relax with a coldie at the 2 poolside bars or 3 lounge bars, and grab a meal at the onsite restaurant that serves Italian cuisine.

What time are check-in & check-out at Sheraton Grand Rio Hotel & Resort?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Sheraton Grand Rio Hotel & Resort?

Furry friends are welcome at Sheraton Grand Rio Hotel & Resort, with food and water bowls on offer. Just so you know, there's a weight limit of up to 18 kg per pet.

Sheraton Grand Rio Hotel & Resort Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 662 out of 1001 reviews
Rating 8 - Good. 193 out of 1001 reviews
Rating 6 - Okay. 94 out of 1001 reviews
Rating 4 - Poor. 31 out of 1001 reviews
Rating 2 - Terrible. 21 out of 1001 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Geoff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place
Stayed 7 nights in Jan 2025

10/10 Excellent

Emiliano

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All are fine.
Stayed 3 nights in Jan 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
one of the best hotels in the area , and the most important is the access to the ocean.
Stayed 7 nights in Aug 2024

10/10 Excellent

Rene M, Forest Hills

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel , Friendly staff , Breakfast in the 24th floor was great!!!
Stayed 4 nights in Nov 2024

6/10 Okay

Lucia

Travelled with family
Disliked: Staff & service

CHECK IN

they give us the 2 rooms, 4 hours later, and then dont give us a late check out
Stayed 10 nights in Jan 2025

10/10 Excellent

aamir, Thornwood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great experience. Very good value. Loved the location, food and staff The manager Fernanda was super helpful In getting me out of a jam
Stayed 6 nights in Jan 2025

8/10 Good

Shannon

Travelled with group
Liked: Cleanliness, staff & service, amenities
From check-in to poolside, the staff was fantastic. The rooms in the hotel are a bit dated and could benefit from a remodel. Good at the breakfast buffet was good.
Stayed 2 nights in Dec 2024

2/10 Terrible

Telfar

Disliked: Staff & service, property conditions & facilities, room comfort

Do not stay here!

Highly recommend staying elsewhere if you're planning to visit Rio. At many points of our time during this trip, we were met with rude and poor service from staff from check-in to check-out. During check-in, we were told our room wasn't ready (we were early so that's understandable) but never notified when it was ready and we had to keep coming back to the check-in desk to inquire. Then, there was another instance where we came down for breakfast (we paid for a Club access room with breakfast included) and the attendant at the desk just assumed that we didn't have breakfast access without even checking our room number or name. We couldn't help but feel racially discriminated as many other folks just walked into the breakfast area with ease. Later that same day, a friend of ours who is also staying at the hotel was going to meet us at our room on a different floor. He came to ask the front desk to call us and let him up and the front desk wouldn't let him because of "guest safety" when our friend is ALSO A GUEST. We even called the front desk to let him up and the front desk refused to do so. Again, another instance of racial discrimination and assuming that our friend wasn't a guest at the hotel. These are just two of the many instances where we were met with rude behavior when we are paying guests at this location. For the price, it is absolutely not worth it.
Stayed 3 nights in Jan 2025

10/10 Excellent

Suzanne, Duluth

Stayed 3 nights in Dec 2024

10/10 Excellent

NICOLAS MAURICIO, Bogota

Stayed 4 nights in Dec 2024

8/10 Good

Federico

Stayed 2 nights in Dec 2024

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a special place. The beach and the ambiance make it memorable.
Stayed 3 nights in Sep 2024

10/10 Excellent

Rodrigo

Stayed 3 nights in Dec 2024

10/10 Excellent

Carmen

Stayed 1 night in Dec 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this hotel many times when I traveled to Rio! It has a perfect location, wonderful and very helpful staff! Great choices to eat and an outstanding view! Highly recommended!
Stayed 4 nights in Nov 2024

8/10 Good

Stephen

Business traveller, Travelled with group
Liked: Staff & service
Good staff location is OK but the access road is very congested. Rooms need updating. Great having access to the beach and the Italian restaurant is very good.
Stayed 7 nights in Dec 2024

10/10 Excellent

Joshua, Frisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay in Rio! Beautiful views, great venue, food and service!!
Stayed 7 nights in Nov 2024

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente lugar con oportunidad de mejorar

Excelente lugar para una escapada en pareja. Tambíen revisamos que tan accesible es para personas con discapacidad y era completamente accesible, excepto por la bajada a la playa donde no vimos como una persona con movilidad reducida pueda acceder a ella. Ojalá en el futuro la agreguen.
Stayed 2 nights in Nov 2024

10/10 Excellent

Joao

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sheraton in Rio can be rated “top location” and “worst location”. Its location is unique, no other hotel in Rio has a private beach and views like the Sheraton has, absolutely the best. However, it’s surrounded by a favela, you simply shall cannot walk anywhere, nowhere, from the hotel, due to its dangerous and high crime neighborhood. If you don’t mind catching a cab for just about everything, then I’m confident to say you won’t regret staying at the Sheraton
Stayed 1 night in Nov 2024

6/10 Okay

Cean

Travelled with partner
Disliked: Cleanliness
I stayed here for 3 nights in a partial ocean view room. The room was nice but could use an upgrade. We had problems with the toilet flushing & notified them. Someone did not come the first day to fix but at the end of the 2nd day. Breakfast was in the Marriott club members area which was nice. Staff here were attentive. Lunch by the pool was good. Beautiful pool area. Well located.
Stayed 3 nights in Nov 2024

10/10 Excellent

Nicola

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
happy staff great loation
Stayed 4 nights in Nov 2024

10/10 Excellent

Wael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very enjoyable and close to the beach and dining areas. Will stay there again for sure.

10/10 Excellent

Michelle

Stayed 3 nights in Oct 2024

10/10 Excellent

Marco Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need free transportation to different points a long the beach
Stayed 5 nights in Oct 2024

4/10 Poor

Carolina

Stayed 3 nights in Oct 2024