Relais & Chateaux - accommodation in Richmond

I can’t say enough good things about my stay at this newly renovated hotel—it absolutely exceeded my expectations. From the moment I arrived, the staff went above and beyond to make me feel welcome, comfortable, and genuinely cared for. Every interaction felt warm, professional, and thoughtful, which made a huge difference in my overall experience. The renovations are stunning—everything feels fresh, modern, and beautifully designed while still being incredibly comfortable. You can tell a lot of care and attention went into every detail. The outdoor terrace was still under construction during my visit, which was a bit of a bummer, but honestly, seeing the progress just made me excited to come back. If the rest of the hotel is any indication, it’s going to be absolutely incredible once it’s finished. Overall, an amazing stay with truly outstanding staff. I wouldn’t hesitate to return and highly recommend it to anyone looking for a top-notch experience

Evening front desk staff was amazing. Doug and another man. Breakfast was great. Only negative thing was that there were people in the room across from us making lots of noise. Kids running up and down halls, screaming, etc. I let it go until midnight and then I called the front desk. The night staff (woman) came right up and took care of it.

Breakfast was awesome