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Crown Paradise Golden Puerto Vallarta All Inclusive

4.0 star property
Adults-only beachfront property with 2 outdoor pools

Photo gallery for Crown Paradise Golden Puerto Vallarta All Inclusive

Relax by the infinity pool overlooking the city skyline and enjoy the serene atmosphere.
Relax in style with ocean views from this serene outdoor seating area, featuring comfortable lounge chairs and a bar.
Enjoy dining under a thatched roof, surrounded by ocean views and comfortable seating.
Welcome to our reception area, featuring a central desk, comfortable seating, and lush greenery.
Relax in our stylish lounge area, featuring a mix of sofas, armchairs, and a bar with a high table.

Popular amenities

  • Hot tub
  • Bar
  • Pool
The current price is AU$405
includes taxes & fees
17 Aug - 18 Aug

Explore the area

Map
Av. de las Garzas, Puerto Vallarta, JAL, 48333
  • Cruise Ship Terminal
    ‪7 min walk‬
  • Malecon
    ‪5 min drive‬
  • Playa de los Muertos
    ‪7 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪4 min drive‬

Room options

View all photos for Honeymoon Room, 1 King Bed, Sea View

Honeymoon Room, 1 King Bed, Sea View

Honeymoon Room, 1 King Bed, Sea View

Highlights

Balcony
Individually furnished
Air conditioning
Free minibar items
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Partial Ocean View

1 bedroom, free minibar, in-room safe, individually furnished

Deluxe Room, Partial Ocean View

7.8 out of 10
Good
(83 reviews)

Highlights

Balcony
Individually furnished
Air conditioning
Free minibar items
Flat-screen TV
Separate bedroom
Blackout curtains
Private bathroom
  • 35.0 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Crown Plus

Suite Crown Plus

Suite Crown Plus

Highlights

Balcony
Individually furnished
Air conditioning
Free minibar items
Flat-screen TV
Separate bedroom
Blackout curtains
Private bathroom
  • 38.6 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Crown

Suite Crown

Suite Crown

7.6 out of 10
Good
(15 reviews)

Highlights

Balcony
Individually furnished
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
  • 38.6 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Partial Sea View

1 bedroom, free minibar, in-room safe, individually furnished

Deluxe Room, 1 King Bed, Partial Sea View

7.8 out of 10
Good
(27 reviews)

Highlights

Balcony
Individually furnished
Air conditioning
Free minibar items
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Oceanfront

Deluxe Room, 1 King Bed, Oceanfront | View from room

Deluxe Room, 1 King Bed, Oceanfront

7.0 out of 10
Good
(4 reviews)

Highlights

Balcony
Individually furnished
Air conditioning
Free minibar items
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Oceanfront

Deluxe Room, Oceanfront

Deluxe Room, Oceanfront

7.8 out of 10
Good
(67 reviews)

Highlights

Balcony
Individually furnished
Air conditioning
Free minibar items
Flat-screen TV
Renovated in 2015
Separate bedroom
Blackout curtains
  • 35.0 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

1 bedroom, free minibar, in-room safe, individually furnished

Deluxe Room, 1 King Bed

Highlights

Balcony
Individually furnished
Air conditioning
Free minibar items
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

7.8 out of 10
Good
(54 reviews)

Highlights

Balcony
Individually furnished
Air conditioning
Free minibar items
Flat-screen TV
Separate bedroom
Blackout curtains
Private bathroom
  • 38.6 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Room Deluxe with Partial Sea View

1 bedroom, free minibar, in-room safe, individually furnished

Room Deluxe with Partial Sea View

8.0 out of 10
Very good
(2 reviews)
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Room Deluxe with Sea View

1 bedroom, free minibar, in-room safe, individually furnished

Room Deluxe with Sea View

8.0 out of 10
Very good
(1 review)
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Deluxe with Street View

1 bedroom, free minibar, in-room safe, individually furnished

Double Room Deluxe with Street View

  • Sleeps 3
  • 2 Double Beds

View all photos for Room Deluxe with Street View

1 bedroom, free minibar, in-room safe, individually furnished

Room Deluxe with Street View

  • Sleeps 2
  • 1 King Bed

View all photos for Room Standard with Partial Sea View

1 bedroom, free minibar, in-room safe, individually furnished

Room Standard with Partial Sea View

  • Partial sea view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room Superior with Sea View

1 bedroom, free minibar, in-room safe, individually furnished

Room Superior with Sea View

  • Sea view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite Classic with Street View

1 bedroom, free minibar, in-room safe, individually furnished

Suite Classic with Street View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite Superior with Sea View

1 bedroom, free minibar, in-room safe, individually furnished

Suite Superior with Sea View

  • Sea view
  • Sleeps 2
  • 1 Queen Bed

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About the area

Puerto Vallarta

At Crown Paradise Golden Puerto Vallarta All Inclusive, you'll be 0.7 km (0.5 mi) from Cruise Ship Terminal and 0.1 km (0.1 mi) from Bay of Banderas. Highlights at this beachfront property include 4 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering at Acqua di Mare can include massages, facials and body treatments along with access to the hot springs/mineral springs and hot tub. The buffet restaurant, Bellavista, is open for breakfast, lunch and dinner. With 5 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site nightclub and gym. Other amenities include free Wi-Fi in public areas, an outdoor tennis court and a hot tub. There's also free self parking, along with the convenience of car rentals on site. .Places within a 15-minute drive of this 4-property class Hotel Zone property include Malecon and Vallarta Adventures.

What's nearby

  • Hotel Zone Beach - 3 min walk - 0.3 km
  • Cruise Ship Terminal - 7 min walk - 0.6 km
  • La Isla - 12 min walk - 1.1 km
  • Malecon - 5 min drive - 5.4 km
  • Playa de los Muertos - 7 min drive - 6.9 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 11 min drive

Restaurants

  • ‪Outback Steakhouse - ‬7 min walk
  • ‪Tacos Candora - ‬1 min walk
  • ‪Lobby Bar - ‬3 min walk
  • ‪Monkey Business Puerto Vallarta - ‬7 min walk
  • ‪Tacos Mario - ‬3 min walk

About this property

Crown Paradise Golden Puerto Vallarta All Inclusive

Adults-only beachfront property with 2 outdoor pools
Some rates at Crown Paradise Golden Puerto Vallarta All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. At Crown Paradise Golden Puerto Vallarta All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces. This beach property also offers outdoor tennis courts, a hot tub and a fitness centre. Self parking is free.

Smoking is allowed in designated areas at this 4-star Puerto Vallarta property.

  • 216 guestrooms or units
  • 7 levels
  • 3 buildings
  • 4 dining venues
  • 5 bars or lounges
  • Nightclub
  • Deli
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Gift shop
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
Crown Paradise Golden Puerto Vallarta All Inclusive offers 216 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to balconies. Each accommodation is individually furnished. 42-inch flat-screen televisions come with cable channels. Bathrooms include complimentary toiletries and hairdryers.

This Puerto Vallarta property provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Acqua di Mare has 7 treatment rooms, including rooms for couples. Services include facials, body treatments and manicures and pedicures. The spa is equipped with a hot tub. The spa is open daily. There are hot springs/mineral springs on site.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 4 restaurants
  • 5 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bellavista
  • Los Gallos
  • Paradise
  • Salvador´s

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Hot tub
  • Nightclub
  • Outdoor tennis court
  • Shopping
  • Tennis lessons
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 7 treatment rooms
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hot/mineral springs
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 3 buildings
  • 7 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Eurocard, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

Crown Paradise
Crown Paradise All Inclusive
Crown Paradise Golden Puerto Vallarta
Crown Paradise Golden Puerto Vallarta All Inclusive
Paradise Crown
Puerto Vallarta Golden Crown Paradise
Crown Paradise Golden All Inclusive
Crown Paradise Golden
Crown Paradise Golden All Inclusive All-inclusive property
Crown Parase Goln Inclusive i

Frequently asked questions

What is the cancellation policy at Crown Paradise Golden Puerto Vallarta All Inclusive?

Crown Paradise Golden Puerto Vallarta All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Crown Paradise Golden Puerto Vallarta All Inclusive?

As of 3 Aug 2025, prices found for a 1-night stay for 2 adults at Crown Paradise Golden Puerto Vallarta All Inclusive on 17 Aug 2025 start from AU$405.46, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Crown Paradise Golden Puerto Vallarta All Inclusive?

Yep, Crown Paradise Golden Puerto Vallarta All Inclusive has a free self car park.

Are there any beaches close to Crown Paradise Golden Puerto Vallarta All Inclusive?

Yep, Crown Paradise Golden Puerto Vallarta All Inclusive is a short 2-minute walk from Hotel Zone Beach. Fun beach activities include volleyball.

Is there a spa on site at Crown Paradise Golden Puerto Vallarta All Inclusive?

Yep, Acqua di Mare is available for guests. It has a hot tub and hot springs. You'll enjoy heaps of services like facials and body treatments.

Does Crown Paradise Golden Puerto Vallarta All Inclusive have a pool?

Yep, and guests recommend it! Crown Paradise Golden Puerto Vallarta All Inclusive has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

What luxury perks are available at Crown Paradise Golden Puerto Vallarta All Inclusive?

Crown Paradise Golden Puerto Vallarta All Inclusive features 2 outdoor pools, a full-service spa and a nightclub. All guestrooms come with 24-hour room service and free minibar items.

What makes Crown Paradise Golden Puerto Vallarta All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Crown Paradise Golden Puerto Vallarta All Inclusive.

Is Crown Paradise Golden Puerto Vallarta All Inclusive family-friendly?

No, Crown Paradise Golden Puerto Vallarta All Inclusive is an adults-only property.

Is there a free airport shuttle available at Crown Paradise Golden Puerto Vallarta All Inclusive?

No, Crown Paradise Golden Puerto Vallarta All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Crown Paradise Golden Puerto Vallarta All Inclusive?

Yep, they've got a beach bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Crown Paradise Golden Puerto Vallarta All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Crown Paradise Golden Puerto Vallarta All Inclusive?

No, pets are not allowed.

Crown Paradise Golden Puerto Vallarta All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 605 out of 1862 reviews
Rating 8 - Good. 512 out of 1862 reviews
Rating 6 - Okay. 366 out of 1862 reviews
Rating 4 - Poor. 183 out of 1862 reviews
Rating 2 - Terrible. 196 out of 1862 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tanice

Travelled with partner
Liked: Staff & service
The staff are amazing and very friendly.
Stayed 6 nights in Apr 2025

10/10 Excellent

chelsea

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff is amazing !! Love how friendly and personal they all are! walking distance to the port is a bonus when doing any boat excursions. Quick, easy and cheap to get a cab or uber to the melacon.
Stayed 12 nights in Apr 2025

8/10 Good

Darrell Lloyd

Liked: Staff & service
Stayed 6 nights in Apr 2025

8/10 Good

Clint K, Shelbyville

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The food options were basic. Very small sevings in the restaurants. Beach is nice as is the facility. The buffet service was great. The choreography of the shows were ok, but lip syncing songs didnt work. The male dancers performances were too feminine. Rooms lacked sufficient storage and no access to ports on TV for streaming.
Stayed 6 nights in Apr 2025

10/10 Excellent

Cristian

Liked: Staff & service
Stayed 7 nights in Apr 2025

10/10 Excellent

Dawn M

Liked: Amenities, property conditions & facilities
pool and large hot tub and infinity pool!
Stayed 6 nights in Apr 2025

8/10 Good

Christina Marize Rebadona

Travelled with group
Underwhelming for an all adult resort. No club or casino. Latest alcohol severed at 1
Stayed 6 nights in Apr 2025

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

10/10 Excellent

Tammy, Port Angeles

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Apr 2025

6/10 Okay

Sareen

Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
We had some issues with our stay, we saw the hotel staff burying fish skeletons in the middle of the sand of the beach, where people were walking NOT EVEN A FOOT DEEP!! We complained cuz it was gross!! Our bathroom door also broke off when I tried opening it, the property is very old and clearly not managed well! We were not compensated nor moved to a better room. Most of the staff was rude and had an attitude but some were lovely, specially the club. On the bright side this property has wonderful/ beautiful and HUGE! Had absolutely everything! Kayaking, a dance show, karaoke night a connivence store, tennis, an ocean front like 4 different pools, a waterpark for kids too! 6 different restaurants and a buffet! There is truly so much to do here you’d never be bored.
Stayed 4 nights in Apr 2025

6/10 Okay

Natalie

Travelled with partner
Nice get away place, the restaurant buffet had the best service the morning crew even had coffee available bright and early. The views were stunning and watching cruise ships in the morning was a nice start to the day. Take a walk down the beach and check out the crocodile. We went for a long weekend and we thought it was a relaxing little getaway
Stayed 3 nights in Apr 2025

8/10 Good

Michael John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

8/10 Good

Sheila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a wonderful stay. I appreciate all the kind staff and service.
Stayed 7 nights in Apr 2025

10/10 Excellent

Eduardo

Stayed 3 nights in Apr 2025

10/10 Excellent

brenda

Travelled with partner
Rooms are comfortable. View is awesomeness and all staff is great!
Stayed 2 nights in Apr 2025

8/10 Good

Barb, Silver Lake

Travelled with partner
Liked: Amenities
All was ok
Stayed 7 nights in Apr 2025

8/10 Good

Muriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was always friendly an attentive especially Salvador at the bellman desk…i was there last year he remember me an welcome me back!
Stayed 3 nights in Apr 2025

4/10 Poor

Susan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room had zero hot water. Bathroom clothes hook literally fell out of wall after hanging up towel. Floor was always dirty with sand and I never went on the beach.
Stayed 9 nights in Mar 2025

4/10 Poor

Christopher

Stayed 5 nights in Oct 2024

6/10 Okay

Zsuzsanna, DONCASTER

Travelled with partner
The hotel has great potential, with some modifications. Check in area is too small and not enough staff. They will need more people there. Bell boys are too slow. Waited 30 min for my suitcases but ended up getting it as it took too long. Main restaurant need some upgrade too with bigger food selections.
Stayed 1 night in Apr 2025

6/10 Okay

Jose

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Food was great, service was excellent, ambiance is amazing. Great entertainment. Friendly staff. However, rooms smell moldy, sink clogged, not only our room but some other rooms as well (friends). Rooms need upgrade badly.
Stayed 7 nights in Apr 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and facilities were amazing. Best holiday I have ever been on. I was truly able to relax.
Stayed 4 nights in Apr 2025

10/10 Excellent

Leticia Moreno

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

8/10 Good

Gerard

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Great location, staff were very very accommodating and ready to assist, hotel needs a refresh of the bathrooms.
Stayed 7 nights in Apr 2025

4/10 Poor

Katlynn

Travelled with family
Disliked: Property conditions & facilities
We stayed here for a week & it was alright. For the most part the staff around the resort were friendly, helpful & approachable. We did have issues with the front desk or the service team. Our room was leaking water from the ceiling starting on day 3 and continued until day 8. We immediately reported it via the phone they said they’d send someone and never did. We used towels to clean it up and buckets to collect water we reported it on 3 separate occasions and nothing was done. We also had our room cleaned everyday and no one did anything further. We were told by the supervisor “this is the first time I’m hearing about this” even though the one work at the front desk was who we talked to and they denied it. We also had terrible luck with our room keys and getting locked out, several people we talked to reported this as well. Making reservations for dinner was extremely painful. Not sure we would stay here again or try somewhere else out. We also were never compensated for the experience in our room.
Stayed 7 nights in Apr 2025