2/10 Terrible
Cameron, Milton
15 Feb 2024
Disliked: Cleanliness, amenities, property conditions & facilities
Staying here was an absolute nightmare, starting from check-in to the process and now to the process of refund from Expedia. There was no concierge at time of check-in, I had to wait 15 minutes of which I was just trying to drop my bags off to make a dinner/salsa class with friends. When given a room key I had no door handle and the room key didn't work. Then the concierge told me I'd have to get them every time to access my room (not acceptable) I went out for the evening then returned. There was no hot water(the purpose of me booking a hotel in Mexico) then there was also no internet access in my room - the staff had to give me backend access to their private network which I could only access in their lobby. I then shower and go to use the most disgusting hotel towel I've ever seen. At this time it's around 2am that I fall asleep to be awoken at 6am from some of the worst road noise I've ever heard. I vacated the hotel by 7am informing them I'd be requesting a refund through expedia. Now that process has also been a disaster. Expedia hasn't been able to reach the hotel for days, then upon doing so the hotel hung up on them. Expedia is informing me they can't issue any refund unless from the hotel. How this property is listed on Expedia is mind boggling. I have photos and videos of all I experienced and both the hotel and Expedia couldn't care less. Do not book this hotel if no matter the price.
Cameron
Stayed 2 nights in Feb 2024