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Caracol Plaza

3.5 star property
Beach fun in outdoor pool, near Commercial Walkway

Photo gallery for Caracol Plaza

Living area
Breakfast, lunch, dinner served; international cuisine
Living area
Standard Room, 2 Double Beds, Ocean View | Beach/ocean view
Point of interest

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Pool
  • 24/7 front desk
  • Room service
  • Parking included

Explore the area

Map
Calle Septima Oriente, esq. 1a Sur, Sector Reforma, Puerto Escondido, OAX, 71980
  • Commercial Walkway
    ‪2 min walk‬
  • Zicatela Beach
    ‪3 min walk‬
  • Puerto Angelito Beach
    ‪18 min walk‬
  • Puerto Escondido, Oaxaca (PXM-Puerto Escondido Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Highlights

Balcony
Air conditioning
Hypo-allergenic bedding
Private bathroom
Hairdryer
Free bottled water
In-room safe
Desk
  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Ocean View

Standard Room, 2 Double Beds, Ocean View | Beach/ocean view

Standard Room, 2 Double Beds, Ocean View

Highlights

Balcony
Air conditioning
Hypo-allergenic bedding
Private bathroom
Hairdryer
Free bottled water
In-room safe
Desk
  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Standard With Sea View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Double Room Standard With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Standard With Street View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Double Room Standard With Street View

  • Sleeps 4
  • 2 Double Beds

About the area

Puerto Escondido

At Caracol Plaza you'll be within just a 10-minute stroll of Commercial Walkway and Principal Beach. Highlights at this beach hotel include a restaurant, an outdoor swimming pool and free self-parking. .The restaurant, LA CAVA, serves international cuisine and is open for breakfast, lunch and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the kids' swimming pool and pool loungers. 2 meeting rooms and a conference centre are among the business amenities offered. Other amenities include free Wi-Fi in public areas and a snack bar/deli. Each morning continental breakfast is served between 7:30 AM and noon. There's also the convenience of limited parking. .Places within a 15-minute walk of this 3.5-property class Reforma hotel include Zicatela Beach and Marinero Beach.

What's nearby

  • Commercial Walkway - 2 min walk - 0.2 km
  • Zicatela Beach - 3 min walk - 0.3 km
  • Principal Beach - 3 min walk - 0.3 km
  • Puerto Angelito Beach - 18 min walk - 1.4 km
  • Carrizalillo Beach - 2 min drive - 1.9 km

Getting around

  • Puerto Escondido, Oaxaca (PXM-Puerto Escondido Intl.) - 9 min drive

Restaurants

  • ‪La Galeria - ‬8 min walk
  • ‪Bendito's Restauurant y pizzeria italiana - ‬6 min walk
  • ‪Sabores de la Costa - ‬5 min walk
  • ‪Micheladas el Adoquin - ‬6 min walk
  • ‪Restaurante Estrella del Mar - ‬7 min walk

About this property

Caracol Plaza

Beach fun in outdoor pool, near Commercial Walkway
Caracol Plaza offers its guests an outdoor pool and a children's pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

There are 2 meeting rooms available. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Caracol Plaza. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Puerto Escondido hotel.

  • 192 guestrooms or units
  • 3767 sq ft of conference space
  • Deli
  • Poolside lounge chairs
  • Conference centre
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Caracol Plaza offers 192 accommodations with complimentary bottles of water and a hairdryer. Rooms open to balconies. Business-friendly amenities include desks and safes. Bathrooms include a shower and complimentary toiletries. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Languages

English, Spanish

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  • Kids pool
  • Parking included
  • Free WiFi
4.5 out of 5, Wonderful, 295 reviews
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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:30 AM to noon for a fee: MXN 150 to 250 for adults and MXN 150 to 250 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • LA CAVA

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Conference centre (3,767 square foot of space)

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Caracol Plaza

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately MXN 150 to 250.00 for adults and MXN 150.00 to 250.00 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Pool access available from 8 AM to 9 PM
  • Pets and service animals are not allowed on site.

Property is also known as

Caracol Plaza
Caracol Plaza Hotel & Resort
Caracol Plaza Hotel & Resort Puerto Escondido
Caracol Plaza Puerto Escondido
Hotel Caracol Plaza Resort Puerto Escondido
Hotel Caracol Plaza Resort
Caracol Plaza Hotel Puerto Escondido
Caracol Plaza Hotel
Caracol Plaza Hotel Resort
Caracol Plaza Hotel
Caracol Plaza Puerto Escondido
Caracol Plaza Hotel Puerto Escondido

Frequently asked questions

What is the cancellation policy at Caracol Plaza?

Caracol Plaza offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Caracol Plaza?

Yep, Caracol Plaza has a free self car park. Onsite parking is limited.

Are there any beaches close to Caracol Plaza?

Yep, Caracol Plaza is a short 7-minute walk from Zicatela Beach.

Does Caracol Plaza have a pool?

Caracol Plaza has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar. The pool is open 8 AM to 9 PM.

What makes Caracol Plaza a romantic place to stay?

A lounge bar, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Caracol Plaza.

Does Caracol Plaza serve breakfast?

You bet, continental breakfast is on offer daily from 7:30 AM to noon.

Is there a free airport shuttle available at Caracol Plaza?

No, Caracol Plaza does not offer an airport shuttle service.

Is there a bar or restaurant at Caracol Plaza?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Caracol Plaza?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Caracol Plaza?

No, pets and service animals are not allowed.

Caracol Plaza Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 164 out of 478 reviews
Rating 8 - Good. 145 out of 478 reviews
Rating 6 - Okay. 96 out of 478 reviews
Rating 4 - Poor. 41 out of 478 reviews
Rating 2 - Terrible. 32 out of 478 reviews

7.6/10

Cleanliness

7.4/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful and in the middle of town
Stayed 3 nights in Mar 2025

4/10 Poor

Ruth, Riverside

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The property has poor customer service. Hot water was intermittent. Shower drain was clogged. Issues reported were not resolved.
Stayed 2 nights in Mar 2025

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Hotel

The hotel was handy to the adoquin and close to a place where I had a meeting scheduled. The pool water was clean (not cloudy) but there was a lot of debris floating in it, ie, palapa grass pieces and a cigarette butt. The tv only had 3 Sky TV channels.
Stayed 1 night in Mar 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Quedé fascinada con los servicios
Stayed 5 nights in Feb 2025

2/10 Terrible

Lizeth

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Worse hotel I’ve stayed in. Terrible customer service. Only got two towels, for three of us. We needed more toilet paper on our third day, I asked the receptionist if they could give us more, he was very rude and said we could only get one in a day. Which they didn’t refill. Terrible place.
Stayed 1 night in Feb 2025

10/10 Excellent

Sintique

Stayed 4 nights in Dec 2024

6/10 Okay

Rodrigo

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
La propiedad ya es algo vieja y es difícil acceder caminando
Stayed 1 night in Jan 2025

6/10 Okay

Victor

La falta de wi fi en la habtación representa una severa incomodidad porque no se puede trabajar.
Stayed 2 nights in Jan 2025

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

RAMON

Liked: Cleanliness, staff & service
There was no refrigerator in the room. There was also bad conditioning.. didn’t work. Food service should be 24/7 not 8am-10pm
Stayed 5 nights in Dec 2024

6/10 Okay

Adeline

Stayed 2 nights in Dec 2024

6/10 Okay

Vernon

Travelled with family
Disliked: Staff & service
Tv never worked. Staff said they would work on it but nothing ever done and they didn’t communicate with us after we alerted the staff about it. Disappointing.
Stayed 1 night in Nov 2024

2/10 Terrible

Paulina

Disliked: Cleanliness, staff & service, property conditions & facilities
Un hotel que ya se le ven los años, el cuarto olía a cigarro, el baño estaba un poco sucio.
Stayed 1 night in Nov 2024

2/10 Terrible

Miranda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jun 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very kind and helpful. The rooms are very spacious. AC blows nice and cold. Wonderful pool with a bar.
Stayed 2 nights in Aug 2024

6/10 Okay

William Edward

Travelled with family
Liked: Staff & service
I didn’t like that the food service would take a long time and sometimes they would forget. Also, the internet was really slow. But other than that, everything was good!
Stayed 5 nights in Jul 2024

6/10 Okay

Yazmin E

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The rooms have spider webs in the córners of the walls, doors. The ceiling fan dirty. The toilet no seat. When I asked about the toilet seat to one of the cleaning staffs. They said “the room is one of the economic room price”. I got so upset. The staff try to change the wording. I told him I didn’t pay cheap for the room.
Stayed 5 nights in Jul 2024

6/10 Okay

Denisse

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

BELZAZAR

Stayed 2 nights in Jul 2024

8/10 Good

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2024

2/10 Terrible

JORGE

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Jul 2024

8/10 Good

Brandon

Travelled with family
Stayed 4 nights in Jun 2024

10/10 Excellent

Sonia Noemi

Stayed 3 nights in May 2024

10/10 Excellent

JORGE

Travelled with partner
Liked: Cleanliness, staff & service, amenities
neeeds more improve at the restaurant more recently menu the rooms needs a softly matrres was very hard notice don't used a box spring mattress had a big piece concrete at the bottom them the mattress.
Stayed 10 nights in May 2024