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ROOM Hotel & Suites

Property class: 3

Photo gallery for ROOM Hotel & Suites

A modern bedroom with a large bed, a desk with a chair, and a sliding glass door leading to a balcony.
A modern building with a café named "Café Pan & Postres" on the ground floor.
A hotel hallway with a polished floor, wooden doors, and a neutral color scheme.
A balcony with two wicker chairs, a small table with a book and a vase of flowers, and a view of trees and sky.
A modern kitchen with wooden cabinets, a granite countertop, a microwave, and a flat-screen TV mounted on the wall.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Breakfast available
  • Room service
  • Housekeeping
The current price is AU$158
includes taxes & fees
10 Dec - 11 Dec

Explore the area

View map
18 SUR 5546 COL. JARDINES DE SAN MANUEL, Puebla, PUE, 72570
  • Place, Autonomous University of Puebla
    ‪10 min walk‬
  • Place, Plaza Dorada
    ‪4 min drive‬
  • Place, BUAP Olympic Stadium Park
    ‪6 min drive‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪54 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Tower

A hotel room with a large bed, a desk with a chair, and a wooden floor.

Standard Room, 1 King Bed, Refrigerator & Microwave, Tower

7.6 out of 10
Good
(4 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Non Smoking

A hotel room with a large bed, a desk with a chair, and a wooden floor.

Superior Room, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Loft, 1 King Bed, Non Smoking, Terrace

A bedroom with a large bed, a wardrobe with multiple compartments, a desk with a chair, and a small table with a towel.

Executive Loft, 1 King Bed, Non Smoking, Terrace

  • Mountain view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Triple Room, Multiple Beds

A hotel room with two beds, a wooden headboard, a small table, and a window with a view.

Standard Triple Room, Multiple Beds

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 Large Single Bed and 1 Queen Bed

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About the area

Puebla

At ROOM Hotel & Suites you'll be 1.2 km (0.8 mi) from Autonomous University of Puebla and 4.3 km (2.7 mi) from Puebla Convention Center. Highlights at this hotel include in-room free WiFi and Smart TVs. .This smoke-free hotel offers free WiFi in public areas, a terrace and tour/ticket assistance. Added amenities include a front desk safe. Full breakfast is available daily between 8:00 AM and noon. There's also the convenience of free self parking. .With a stay at this 3-property class Puebla hotel, you'll be 4.3 km (2.7 mi) from Zócalo de Puebla and 4.6 km (2.9 mi) from Puebla Cathedral.

What's nearby

  • Autonomous University of Puebla - 10 min walk - 0.9 km
  • Plaza Dorada - 4 min drive - 1.9 km
  • Parque Benito Juárez - 5 min drive - 2.3 km
  • BUAP Olympic Stadium Park - 6 min drive - 2.3 km
  • Parque Ecológico Revolución Mexicana - 6 min drive - 2.7 km

Getting around

  • Puebla, Puebla (PBC-Hermanos Serdan Intl.) - 47 min drive

Restaurants

  • ‪Heladería Delizzia Gourmet - ‬9 min walk
  • ‪El Pastorcito - ‬2 min walk
  • ‪Pepelote Expres - ‬4 min walk
  • ‪Las Amigas de Teté - ‬2 min walk
  • ‪Los Manteles - ‬7 min walk

About this property

ROOM Hotel & Suites

ROOM Hotel & Suites offers its guests a terrace, tour/ticket assistance, and room service (during limited hours). Public spaces have free WiFi. Limited free parking is available on a first-come, first-served basis.

This 3-star Puebla hotel is smoke free.

  • 10 guestrooms or units
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • No smoking on site
ROOM Hotel & Suites offers 10 accommodations with minibars and a safe. This accommodation offers separate sitting areas and includes desks. Beds feature down duvets. 36-inch Smart televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

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  • Parking included
  • 24/7 front desk
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The price is AU$66
includes taxes & fees
11 Dec - 12 Dec
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Daily full breakfast available 8:00 AM to noon for a fee: MXN 180 per person

Conveniences

  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • No lift

More

  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 36-inch smart TV with cable channels

Food and drink

  • Limited room service
  • Microwave
  • Minibar

More

  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in fee: MXN 200
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: MXN 300

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Access code, front desk (limited hours), private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children 17 and younger are not allowed at this property. All guests older than 17 are welcome.

Payment types

  • American Express
  • Diners Club
  • Discover
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit is payable by wire transfer and is due within 24 hours of booking the reservation.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately MXN 180.00 per person
  • Early check-in fee: MXN 200 (subject to availability)
  • Late check-out fee: MXN 300 (subject to availability)
  • Cleaning/housekeeping/linen are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Children 17 years old and younger aren't allowed at this property.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

ROOM Hotel Puebla
ROOM Puebla
Hotel ROOM Hotel & Suites Puebla
Puebla ROOM Hotel & Suites Hotel
ROOM Hotel & Suites Puebla
ROOM Hotel
ROOM
Hotel ROOM Hotel & Suites
ROOM Hotel & Suites Hotel
ROOM Hotel & Suites Puebla
ROOM Hotel & Suites Hotel Puebla

Frequently asked questions

Is parking available at ROOM Hotel & Suites?

Yep, ROOM Hotel & Suites has a free self car park. Onsite parking is limited.

How much does it cost to stay at ROOM Hotel & Suites?

As of 11 Nov 2026, prices found for a 1-night stay for 2 adults at ROOM Hotel & Suites on 10 Dec 2026 start from AU$158, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does ROOM Hotel & Suites serve breakfast?

Yep, full brekkie is offered daily between 8:00 AM and noon.

Is there a free airport shuttle available at ROOM Hotel & Suites?

No, ROOM Hotel & Suites does not offer an airport shuttle service.

What time are check-in & check-out at ROOM Hotel & Suites?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at ROOM Hotel & Suites?

No, pets are not allowed.

ROOM Hotel & Suites Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 59 out of 92 reviews
Rating 8 - Good. 21 out of 92 reviews
Rating 6 - Okay. 5 out of 92 reviews
Rating 4 - Poor. 5 out of 92 reviews
Rating 2 - Terrible. 2 out of 92 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Hotel to stay at.
Stayed 8 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
A difference between this and others, by far the best experience.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and nixw
Stayed 1 night in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay close to the university.

My partner stayed for two nights and the accommodations were, clean, comfortable, safe and very convenient to the University of Puebla. It would be nice to be able to pay in advance instead of the property and it would also be helpful to have a 24 hour front desk. The security is very good and was helpful to check in. Would recommend. This property is not in the tourist district.
Stayed 2 nights in Aug 2024
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very unsafe, mainly at night. No food around the hotel. Very agly location. No transportation near. Dark street. I will never come back.
Stayed 1 night in Dec 2022
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities, room comfort

Worst hotel experience

Afters several years with Hotels.com this Hotel is my first bad experience. Check-in was very long and complicated, they messed up with the credit card terminal and they didn’t know how to fix the problem… check in it took over 40 mins and by the time they finished, the cafeteria was closed. The room was very smelly, so smelly they sprayed “Lysol” to the room even before I even asked but it didn’t work., the odors were terrible. The tv was not working… I requested a room change but they said it was not allowed because that was the room that was “assigned” to me… next morning I asked front desk to call a taxi for me and they said that it was not an acivity that they can perform…
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente habitación y ubicación del Hotel
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La estancia estuvo en general muy bien, solo los últimos días fallo la presión del agua lo cual dificulto el poder usar debidamente la regadera del baño
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente calidad, servicios y atenciones, muy buenas instalaciones a excelente costo... Sin embargo el único detalle que podría mencionar es que sería bueno implementar cafeteras en las habitaciones.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar muy ameno
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitación limpia, buena ubicación
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien. La habitación muy cómoda y muy adecuada en relación la precio. La llegada y la salida muy eficiente. La zona muy agradable, yo me hospedé ahí porque iba a realizar actividades en esa área. No es la ubicación más céntrica, pero vale la pena si buscan algo cómodo sin problemas de estacionamiento, llegada, salida, etc. Muy buena opción.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Agua con presión, limpia las habitacion buen servicio.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Disliked: Amenities
Falta de limpieza a detalle en la habitación, toallas muy percudidas, lavabo tapado, escaleras sucias, personal con falta de amor por el servicio, solo te atienden pero son poco serviciales.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Muy bien la habitación. Lo único que no me encantó es que hay un microondas y fregadero, pero no hay ni un plato, vaso, taza… nada.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Muy cómodo y limpio
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
todo muy bien ya es un lugar de nuestra eleccion
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Muy limpio todo.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cumplió
Stayed 5 nights in Oct 2025
Verified review

4/10 Poor

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Llevo varios días solicitando mi factura tanto del hotel como del restaurante y no me la emiten, ni si quiera me responden ni me atienden
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Muy limpio
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Regresaremos

Buena atención, el check in y check out facilísimo. Muy limpio y cómodo. Regresaremos.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Buena atención
Stayed 2 nights in May 2025