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Hotel Isabel

Property class: 3

Photo gallery for Hotel Isabel

An outdoor patio area with seating arrangements and a water feature.
A modern interior with a stone wall, a staircase, and a skylight.
A hotel room with two beds, a bedside table with a phone and water bottle, a hanging light fixture, and a view of the outdoors through a large window.
A closed door with a number plate '106' on the wall.
A modern interior with a sloped ceiling, a central garden area, and a series of lights on the wall.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Gym
  • Breakfast available
  • Business services
The current price is AU$95
includes taxes & fees
26 Nov - 27 Nov

Explore the area

View map
5 PONIENTE 125 COL. CENTRO, Puebla, PUE, 72000
  • Place, Zócalo de Puebla
    ‪3 min walk‬
  • Place, Puebla Cathedral
    ‪3 min walk‬
  • Place, Los Sapos Bazaar
    ‪7 min walk‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪56 min drive‬

Room options

View all photos for Standard Double Room, 1 Double Bed, Courtyard View

A hotel room with a large bed, two bedside tables, a nightstand, and two wall-mounted pendant lights.

Standard Double Room, 1 Double Bed, Courtyard View

9.4 out of 10
Exceptional
(58 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room, 2 Double Beds, Courtyard View

A hotel room with two beds, a wardrobe, a flat-screen TV, and a window with natural light.

Standard Double Room, 2 Double Beds, Courtyard View

9.2 out of 10
Wonderful
(65 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Courtyard View

A hotel room with a large bed, a bedside table with a phone and a bottle, and a view of the bathroom.

Superior Room, 1 King Bed, Courtyard View

9.2 out of 10
Wonderful
(17 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Courtyard View

A modern indoor courtyard with a dining area, multiple levels, and ambient lighting.

Deluxe Room, 2 Double Beds, Courtyard View

  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

Puebla

A family-friendly stay in Puebla awaits you at Hotel Isabel. Within steps you'll find Zócalo de Puebla and Puebla Cathedral within a short 5-minute stroll. Highlights at this hotel include free valet parking and a bar/lounge. .This smoke-free hotel offers free WiFi in public areas, a fitness centre and a business centre. Other amenities include a snack bar/deli, a 24-hour front desk and a games room. Each morning full breakfast is served between 8:30 AM and 11:00 AM. There's also the convenience of free extended parking. .Attractions within a 10-minute drive of this 3-property class Puebla Historic Center hotel include Cuauhtemoc Stadium and Angelopolis Commercial Center.

What's nearby

  • Zócalo de Puebla - 3 min walk - 0.3 km
  • Puebla Cathedral - 3 min walk - 0.3 km
  • Los Sapos Bazaar - 7 min walk - 0.6 km
  • Santo Domingo Church - 8 min walk - 0.8 km
  • Puebla Convention Center - 15 min walk - 1.3 km

Getting around

  • Puebla, Puebla (PBC-Hermanos Serdan Intl.) - 44 min drive

Restaurants

  • ‪El Mural de los Poblanos - ‬2 min walk
  • ‪La Mestiza - ‬2 min walk
  • ‪Comal Cocina de Antojo - ‬2 min walk
  • ‪Tortas Meche - ‬5 min walk
  • ‪Antojitos Tomy - ‬1 min walk

About this property

Hotel Isabel

There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business centre and a meeting room are available.

Public spaces have free WiFi. A fitness centre, a terrace, and an arcade/games room are also featured at the family-friendly Hotel Isabel. Self parking and valet parking are free.

This 3-star Puebla hotel is smoke free.

  • 44 guestrooms or units
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Games room or arcade
  • Terrace
  • Garden
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • 1 conference room
Hotel Isabel offers 44 air-conditioned accommodations with a safe and complimentary bottles of water. 47-inch flat-screen televisions come with cable channels.

Bathrooms include complimentary toiletries and hairdryers. This Puebla hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free extended parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Daily full breakfast available 8:30 AM to 11:00 AM for a fee: MXN 170 for adults and MXN 150 for children
  • A bar/lounge
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Foosball table
  • Gym
  • Table tennis

Family friendly

  • Arcade/game room
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 47-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Room service

More

  • Air conditioning
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately MXN 170 for adults and from MXN 150 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Isabel Puebla
Hotel Hotel Isabel Puebla
Puebla Hotel Isabel Hotel
Hotel Hotel Isabel
Isabel Puebla
Isabel
Hotel Isabel Hotel
Hotel Isabel Puebla
Hotel Isabel Hotel Puebla

Frequently asked questions

What is the cancellation policy at Hotel Isabel?

Hotel Isabel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Isabel?

As of 31 Oct 2026, prices found for a 1-night stay for 2 adults at Hotel Isabel on 26 Nov 2026 start from AU$95, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Isabel?

Yep, Hotel Isabel has a free self car park, free valet parking and free extended parking.

Is Hotel Isabel family-friendly?

You bet! With amenities such as an arcade and a deli, it's no surprise that Hotel Isabel is a hit with families.

Does Hotel Isabel serve breakfast?

Yep, full breakfast is offered daily between 8:30 AM and 11:00 AM.

Is there a free airport shuttle available at Hotel Isabel?

No, Hotel Isabel does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Isabel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Isabel?

No, pets are not allowed.

Hotel Isabel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 669 out of 1001 reviews
Rating 8 - Good. 224 out of 1001 reviews
Rating 6 - Okay. 71 out of 1001 reviews
Rating 4 - Poor. 14 out of 1001 reviews
Rating 2 - Terrible. 23 out of 1001 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, fully modern on the inside, close to the cathedral in the old city, good price, helpful staff. This is the 3rd time we have stayed here.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and for great price ! Loved the staff and cleansing of the environment !
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value, excellent location, clean and safe, friendly staff.
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and comfortable place.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Great friendly staff!
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and close to downtown.
Stayed 3 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities
Great location.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great location close to everything!
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
yes rooms were clean staff very nice
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was within walking distance and the staff was lovely
Stayed 2 nights in Oct 2025
Verified review

6/10 Okay

Liked: Staff & service, property conditions & facilities
Friendly staff
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was well organized the personal very attentive to all the need respectable. Highly recommend the breakfast and the services is very fast love the location and the place
Stayed 2 nights in Mar 2026
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Amenities
The Hotel is near downtown center and close to many restaurants. The hotel itself we got a room where the restroom smell like sewer everyday. it was totally disgusting.
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
The location was perfect and the staff was friendly. The room was clean and the Wi-Fi was adequate. Great value.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The room was ample, comfortable and very clean. Location was amazing, and the price of the stay, superb! Will definitely consider staying at Hotel Isabel again when I visit beautiful Puebla.
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente!
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time and excellent service. The dining was also great.
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very kindness, place is very nice and clean
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the closeness to everything and food options around the area. Staff was very attentive to mine and my elderly mothers needs. Will definitely be back
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrace has amazing views, staff was more than inc
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
This hotel is close to everything, cathedral, food and tours. The staff is friendly and very helpful. Rooms are nice and clean.
Stayed 6 nights in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location of the Hotel. Close to everything. The personnel was friendly. The only thing I didn't like is the noise due to the echo in the living areas. Other that that i liked the hotel And if I come back to Puebla again I definitly stay at this property.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Not spotless, but generally well kept. Staff is very friendly and attentive.
Stayed 6 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything great about hotel location, Clean , services. only complain was a bit noisy at lobby echo
Stayed 3 nights in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property boasts a fantastic location that makes getting around incredibly easy, paired with spacious and comfortable accommodations. Having an onsite restaurant right on the property was also a massive plus, adding a wonderful layer of convenience and quality to the entire experience. Unfortunately, the WiFi was completely out of service for the entire duration of my three-day stay. While the top-notch amenities and excellent space still warrant a solid four stars, the lack of internet was definitely a notable drawback. If they can ensure reliable connectivity in the future, this would easily be a five-star destination.
Stayed 2 nights in Jun 2026