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Hotel Kapu Puebla

2.0 star property
Pet-friendly hotel connected to a shopping centre in Puebla with free parking

Photo gallery for Hotel Kapu Puebla

Quadruple Room
Front of property
Hallway
Reception
Free self-parking

Reviews

8.0 out of 10
Very good

Popular amenities

  • Laundry
  • Pet-friendly
  • 24/7 front desk
  • Parking included
  • Housekeeping
  • Free WiFi

Explore the area

View map
Boulevard Norte 4228-19, Collas Cuartillas, Puebla, PUE, 72010
  • Place, Cuauhtemoc Stadium
    ‪8 min drive‬
  • Place, Zócalo de Puebla
    ‪13 min drive‬
  • Place, Puebla Cathedral
    ‪13 min drive‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪33 min drive‬

Room options

View all photos for Single Room, 1 Double Bed

Single Room, 1 Double Bed

Single Room, 1 Double Bed

8.8 out of 10
Excellent
(3 reviews)

Highlights

Flat-screen TV
Renovated in 2024
Fan
Designer toiletries
Hairdryer
Rainfall showerhead
Private bathroom
Cable channels
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

8.0 out of 10
Very good
(2 reviews)

Highlights

Flat-screen TV
Renovated in 2024
Fan
Designer toiletries
Hairdryer
Rainfall showerhead
Private bathroom
Cable channels
  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple Room

Triple Room

Triple Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Flat-screen TV
Renovated in 2024
Fan
Designer toiletries
Hairdryer
Rainfall showerhead
Private bathroom
Cable channels
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Flat-screen TV
Renovated in 2024
Fan
Designer toiletries
Hairdryer
Rainfall showerhead
Private bathroom
Cable channels
  • Sleeps 2
  • 1 Queen Bed

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About the area

Puebla

At Hotel Kapu Puebla, you'll be connected to a shopping centre and 22.8 km (14.2 mi) from Africam Safari. Highlights at this hotel include free in-room WiFi. .This business-friendly hotel offers free WiFi in public areas, a 24-hour front desk and tour/ticket assistance. Added amenities include laundry facilities, luggage storage and a vending machine. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this Puebla hotel include Cuauhtemoc Stadium and Zócalo de Puebla.

What's nearby

  • Zona Histórica de los Fuertes - 7 min drive - 2.6 km
  • Galerías Serdán - 8 min drive - 2.7 km
  • Fort Loreto - 8 min drive - 3.0 km
  • Museo del Ferrocarril - 8 min drive - 3.4 km
  • National Museum of Mexican Railroads - 8 min drive - 3.4 km

Getting around

  • Puebla–Cholula Tourist Train Terminal - 8 min drive
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.) - 25 min drive

Restaurants

  • ‪Tortas - ‬7 min walk
  • ‪Cemitas Cristy - ‬8 min walk
  • ‪Ruta Café - ‬8 min walk
  • ‪Rafas Club - ‬9 min walk
  • ‪Birria La Güera - ‬13 min walk

About this property

Hotel Kapu Puebla

Pet-friendly hotel connected to a shopping centre in Puebla with free parking
Hotel Kapu Puebla offers its guests a vending machine, tour/ticket assistance, and laundry facilities. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. A complete renovation of Hotel Kapu Puebla was completed in August 2024.

This Puebla hotel is smoke free.

  • 39 guestrooms or units
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • No smoking on site
Hotel Kapu Puebla offers 39 accommodations with designer toiletries and a hairdryer. 32-inch flat-screen televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 5 metres
  • 24-hour return airport shuttle on request for a surcharge
  • Free secured self parking on site

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No lift
  • Smooth flooring in public areas

More

  • Renovated entire property - August 2024
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

More

  • Desk
  • Fan
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Minimum check-in age - 18

Check-out

Check-out before 1 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: MXN 150 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit is payable by bank transfer and is due within 48 hours of booking the reservation.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 500 per person (one-way)
  • Airport shuttle fee per child: MXN 500 (one-way), (from 4 to 12 years old)
  • Pet fee: MXN 150 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation.

Property is also known as

Hotel Kapu Puebla
Kapu Puebla
Hotel Kapu
Hotel Kapu Puebla Hotel
Hotel Kapu Puebla Puebla
Hotel Kapu Puebla Hotel Puebla

Frequently asked questions

What is the cancellation policy at Hotel Kapu Puebla?

Hotel Kapu Puebla offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Kapu Puebla?

Yep, Hotel Kapu Puebla has a free self car park.

Is there a free airport shuttle available at Hotel Kapu Puebla?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

What time are check-in & check-out at Hotel Kapu Puebla?

Check-in begins at 3:00 PM. Check-out time is 1 PM.

Reviews

Hotel Kapu Puebla Reviews

8.0

Very good

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 35 out of 90 reviews
Rating 8 - Good. 32 out of 90 reviews
Rating 6 - Okay. 11 out of 90 reviews
Rating 4 - Poor. 4 out of 90 reviews
Rating 2 - Terrible. 8 out of 90 reviews

Reviews

4/10 Poor

Néstor

Disliked: Cleanliness, property conditions & facilities
They offer parking but it is on the street and much later they tell you that the parking is someone else's and they are not responsible. The shower does not work, the bathroom smells bad, there is a lot of noise during the night and it does not look at all like the images they publish, the rooms are very small and with poor hygiene
Stayed 1 night in Oct 2023

8/10 Good

Benoit Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. A bit hot : not much air circulation .The fan coverded the general noise , so it felt quiet. Johana ,the day receptionist is very kind. I asked for a waik-up call , but the attendant was asleep. Great location across the bus terminal
Stayed 4 nights in May 2022

8/10 Good

Maciej

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2022

8/10 Good

Jose

Liked: Property conditions & facilities
Convence. Kind of small.
Stayed 2 nights in Sep 2021

8/10 Good

Roxanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean Basic Downtown Hotel. Good value.

This hotel was better than I expected and a good value for the price. It was much better inside than it looked on the outside. Very clean, but basic. Personnel were very helpful. It was quiet after about 9:00 and in the morning. Afternoon and early evening some music from booths and small stores that surround the hotel. I would stay again. Not sure if parking is paid or free, but if paid, it is minimal.
Stayed 1 night in Feb 2021

8/10 Good

Alma cristina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities

buena opcion

ideal si requieres refrescarte y tomar un descanso, cuenta con agua caliente, wifi, el lugar es muy limpio y queda cerca de la central de autobuses de Puebla. Lo utilizo cuando requiero viejos de conexión y se requiere un buen descanso.
Stayed 1 night in Aug 2025

6/10 Okay

Agroverdi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mucho ruido, huéspedes muy ruidosos
Stayed 1 night in Jul 2025

10/10 Excellent

Carlos

Stayed 1 night in Apr 2025

6/10 Okay

Edgar

Es un hotel solo para estar no es tan cómodo pero tan poco tan malo solo lo justo
Stayed 1 night in Apr 2025

10/10 Excellent

Cinthya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Belem

Stayed 1 night in Feb 2025

10/10 Excellent

Heriberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super

Pon música, estaría muy cómoda y un lugar muy cerca de la Capu, fácil de llegar y es muy limpio general
Stayed 1 night in Feb 2025

10/10 Excellent

Rolando

Liked: Cleanliness, staff & service, property conditions & facilities
Bien
Stayed 1 night in Jan 2025

10/10 Excellent

Osmar

Stayed 1 night in Dec 2024

10/10 Excellent

Laura

Liked: Amenities
Bien
Stayed 1 night in Dec 2024

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

La atención y el hotel excelente, el desayuno algo caro para lo que ofrecen, hermoso , super cómodo ,grande y el baño aunque grande la regadera muy chica
Stayed 1 night in Dec 2024

8/10 Good

Maribel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general, el servicio y la estadía en el hotel fueron buenas. Las habitaciones que nos asignaron estaban limpias y se sentían acogedoras, eso sí, el colchón un poco duro. Al buscar hotel en la app puse como filtro que contara con estacionamiento, me arrojó Hotel Kapu entre los resultados, pero al pagar la reserva llega un mensaje diciendo que en realidad no cuentan con este servicio y el estacionamiento afuera del hotel es ajeno a ellos y por lo tanto no se hacen responsables de algún daño al vehículo, lo que genera desconfianza. Sin embargo, afortunadamente no tuvimos problema con el estacionamiento
Stayed 1 night in Nov 2024

10/10 Excellent

Moisés

Stayed 1 night in Oct 2024

8/10 Good

Jovana Antonieta

Stayed 1 night in Sep 2024

8/10 Good

María Magdalena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Saymi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bueno
Stayed 5 nights in Aug 2024

2/10 Terrible

FERNANDO

Stayed 2 nights in Jul 2024

10/10 Excellent

Alejandro

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen lugar para hospedarse de aqui se mueve uno a donde sea
Stayed 1 night in Apr 2024