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Hotel Casa de la Palma Travel

Property class: 2.5

Photo gallery for Hotel Casa de la Palma Travel

A bedroom with a large bed, wooden headboard, two bedside tables with lamps, a wardrobe, and a decorative ceiling light.
An interior corridor with a tiled floor, a decorative archway, and a potted plant.
An arched corridor with a fountain, a balcony, and a hanging light fixture.
A staircase with a potted plant, a decorative wall with an ornate arch, and a wall-mounted lantern.
A corridor with a wrought iron fence, potted plants, and an arched doorway leading to a room.

Reviews

5.6 out of 10

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Breakfast available
  • Business services
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
3 Oriente 213 Col. Centro Historico, Puebla, PUE, 72000
  • Place, Zócalo de Puebla
    ‪1 min walk‬
  • Place, Puebla Cathedral
    ‪2 min walk‬
  • Place, Los Sapos Bazaar
    ‪3 min walk‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪53 min drive‬

Room options

View all photos for Superior Double Room

A bedroom with a large bed, wooden headboard, two bedside tables with lamps, a wardrobe, and a decorative ceiling light.

Superior Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Quadruple Room

A room with two beds, a fireplace, and a wooden ceiling.

Superior Quadruple Room

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Family Room

A room with two beds, wooden flooring, a fireplace, and a decorative border on the walls.

Family Room

  • City view
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Free Wi-Fi

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About the area

Puebla

Hotel Casa de la Palma Travel puts you in the heart of Puebla, within steps of Zócalo de Puebla and Callejon del Sapo. Highlights at this Colonial hotel include in-room free WiFi and balconies. .This pet-friendly hotel offers free WiFi in public areas, a business centre and a 24-hour front desk. Plus you'll find a terrace, multilingual staff and luggage storage. Each morning English breakfast is served between 8:00 AM and 10:30 AM. .Attractions within a 10-minute drive of this Puebla Historic Center hotel include Cuauhtemoc Stadium and Angelopolis Commercial Center.

What's nearby

  • Zócalo de Puebla - 1 min walk - 0.1 km
  • Puebla Cathedral - 2 min walk - 0.2 km
  • Los Sapos Bazaar - 3 min walk - 0.3 km
  • El Parian Market - 7 min walk - 0.6 km
  • Puebla Convention Center - 12 min walk - 1.0 km

Getting around

  • Puebla–Cholula Tourist Train Terminal - 10 min drive
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.) - 43 min drive

Restaurants

  • ‪Puebla La Churreria - ‬2 min walk
  • ‪La Pasita - ‬3 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Restaurante Hotel Royalty - ‬4 min walk
  • ‪Tortas Meche - ‬5 min walk

About this property

Hotel Casa de la Palma Travel

Public spaces have free WiFi. Business amenities include a business centre and a meeting room. Event space at this hotel measures 43 square feet (4 square metres) and includes conference space. A terrace and multilingual staff are also featured at Hotel Casa de la Palma Travel.

This Colonial Puebla hotel is smoke free.

  • 1 building
  • 17 guestrooms or units
  • 2 levels
  • 43 sq ft of conference space
  • 4 sq. m of conference space
  • Built in 1582
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Terrace
  • No smoking on site
Hotel Casa de la Palma Travel offers 17 accommodations, which are accessible via exterior corridors and feature complimentary bottles of water and free toiletries. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature down duvets. 42-inch flat-screen televisions come with premium cable channels.

Bathrooms include a shower with a rainfall showerhead. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and hairdryers can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily English breakfast available 8:00 AM to 10:30 AM for a fee: MXN 120 per person

Family friendly

  • Living room
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 43 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • No lift

More

  • 1 building
  • 2 floors
  • Built in 1582
  • Colonial architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Food and drink

  • Free bottled water

More

  • Access via exterior corridors
  • Individual decor
  • Individual furnishings
  • Living room

Policies

Check-in

Check-in start time: 3 PM; check-in end time: noon
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out fee: MXN 500

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 300 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 29 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for MXN 300.0 per day.
  • Cots (infant beds) are available for MXN 300.0 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately MXN 120 per person
  • Pet fee: MXN 300 per pet, per night
  • Late check-out fee: MXN 500
  • Crib (infant bed) fee: MXN 300.0 per day
  • Rollaway bed fee: MXN 300.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard and cash.

We should mention

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • Alcohol isn't served at Hotel Casa de la Palma Travel.

Property is also known as

Casa Palma Travel
Casa Palma Travel Puebla
Hotel Casa Palma Travel
Hotel Casa Palma Travel Puebla
Casa De La Palma Travel Puebla
Hotel Casa de la Palma Travel Hotel
Hotel Casa de la Palma Travel Puebla
Hotel Casa de la Palma Travel Hotel Puebla

Frequently asked questions

What is the cancellation policy at Hotel Casa de la Palma Travel?

Hotel Casa de la Palma Travel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Does Hotel Casa de la Palma Travel serve breakfast?

Yeah, English breakfast is on offer daily from 8:00 AM to 10:30 AM.

Is there a free airport shuttle available at Hotel Casa de la Palma Travel?

No, Hotel Casa de la Palma Travel does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Casa de la Palma Travel?

Check-in begins at 3 PM. Check-out time is noon.

Hotel Casa de la Palma Travel Reviews

Reviews

5.6
Rating 10 - Excellent. 2 out of 11 reviews
Rating 8 - Good. 2 out of 11 reviews
Rating 6 - Okay. 1 out of 11 reviews
Rating 4 - Poor. 3 out of 11 reviews
Rating 2 - Terrible. 3 out of 11 reviews

7.4/10

Cleanliness

6.8/10

Staff & service

6.4/10

Property conditions & facilities

Reviews

Verified review

4/10 Poor

claudia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Mal

Parece cuarto de los Munsters, viejo y sucio, el personal amable pero no lo recomiendo
Verified review

8/10 Good

Craig

Liked: Cleanliness, staff & service, room comfort

Nice hotel historical decoure needs more aminites.

Very good, could have used drinking glass and a heater in case of cold spell.
Verified review

6/10 Okay

Gisela

Liked: Staff & service

Hotel bueno, pero Expedia muestra fotos de otro.

Conforme con el hotel, pero no con Expedia: muestra fotos del hotel boutique y no del que vende. Cuidado, no confíen en Expedia!!!
Verified review

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitely a "Yes".

I loved this hotel! Great location, clean, and the staff was very nice. Negatives: Not enough light in the room and no elevator. On the other hand, the staff was always available to help with luggage and it's an old building that was renovated with modern bathrooms, etc. and so the positives outweigh the negatives easily. From this hotel, we were able to walk everywhere we wanted to go in Puebla.
Verified review

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sehr schönes Hotel in der Altstadt

Auf unserer mexiko Rundreise haben wir für eine Nacht in puebla halt gemacht und in diesem wunderschönen Hotel übernachtet. Ganz hervorragend renovierte und liebevoll eingerichtete Zimmer in einem alten kolonialhaus. Sehr großes Zimmer mit Balkon in den Innenhof. Einziger Wermutstropfen: in der casa de la Palma Travel gibt es kein frühstück (nur in der deutlich teureren casa de la Palma direkt nebenan). Ist aber kein Problem, da am zentralen Platz, 2 min entfernt, einige Cafés vorhanden sind.
Verified review

8/10 Good

SCardona

Liked: Cleanliness, staff & service, property conditions & facilities

Buen hotel

Es un buen hotel, solo que no tiene asesor, así que si eres una persona que no puede subir escaleras, es mejor buscar otra opción, ¿lo padre?, pues nos toco escuchar niños corriendo, y cosas extrañas, y pues resulto que no había niños hospedados en el hotel... si te gustan las aventuras, este esta padre.
Verified review

2/10 Terrible

Blanca Orihuela

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy obscuro y frio

Nada confortable, además de que la tarifa que pagamos está muy alta, en el hotel estaba una lona enorme en donde se ofrecía la noche a la mitad de precio que pagamos, Además no quisieron darnos factura dijeron que Ustedes nos la darían. El hotel no cuenta con ningún tipo de servicio para hacer confortable la estancia
Verified review

4/10 Poor

Alex

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Hotel rustico agradable

Rustico interesante buena ubicación , la limpieza en camas me decepciono ya que al descansar vi insectos parecidos a una hormiga en las sábanas, y estas no muy limpias, algo desagradable a la hora del descanso, El encargado del turno nos cambió de habitación sin problema pero tenia regreso de olores del drenaje en el baño algo que corregi con dos toallas, el precio rebasa por mucho a lo que proporciona el hotel
Verified review

4/10 Poor

Gabriel

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
es una verguenza que cobren el doble por internet, y llegue uno a su hotel, y se encuentre frente a una manta colgada de 650 pesos por cama queen siza, como si fuera otel de paso...también el tema del estacionamiento es un muy serio problema... y a los empleados del hotel no les interesa ayudar ó apoyar al respecto.... hay una mafia manejando el estacionamiento de a lado y cuidador de los lugares de la calle....ñ
Verified review

2/10 Terrible

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service

No respetan las reservaciones

Ni siquiera me respetaron la reservacion la empleada recepcionista se comunico solo para pedir el pago de la habitacion cuando yo elegi pago al llegar y como No le parecio me cancelo. No es un hotel fiable ni de confianza
Verified review

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort