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HOTEL SANTIAGO

2.5 star property

Photo gallery for HOTEL SANTIAGO

Terrace/patio
Front of property
Reception
Standard Double Room, 1 Double Bed
Flat-screen TV

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Room service
  • Housekeeping
  • 24/7 front desk
The current price is AU$70
includes taxes & fees
23 July - 24 July

Explore the area

View map
3 PONIENTE 106, COL. CENTRO, Puebla, PUE, 72000
  • Place, Zócalo de Puebla
    ‪1 min walk‬
  • Place, Puebla Cathedral
    ‪2 min walk‬
  • Place, Puebla Convention Center
    ‪12 min walk‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪56 min drive‬

Room options

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed

9.4 out of 10
Exceptional
(31 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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About the area

Puebla

At HOTEL SANTIAGO you'll be within steps of popular attractions like Zócalo de Puebla and Puebla Cathedral. Highlights at this hotel include free in-room WiFi. .This smoke-free hotel offers free WiFi in public areas, a 24-hour front desk and a front desk safe. Plus you'll find a lift. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this Puebla Historic Center hotel include Angelopolis Commercial Center and Cuauhtemoc Stadium.

What's nearby

  • Zócalo de Puebla - 1 min walk - 0.1 km
  • Puebla Cathedral - 2 min walk - 0.2 km
  • El Parian Market - 7 min walk - 0.6 km
  • Los Sapos Bazaar - 7 min walk - 0.6 km
  • Puebla Convention Center - 12 min walk - 1.0 km

Getting around

  • Puebla–Cholula Tourist Train Terminal - 8 min drive
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.) - 44 min drive

Restaurants

  • ‪Comal Cocina de Antojo - ‬1 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Tortas Meche - ‬2 min walk
  • ‪Restaurante Hotel Royalty - ‬2 min walk
  • ‪Zocalo's Restaurante & Grill - ‬2 min walk

About this property

HOTEL SANTIAGO

HOTEL SANTIAGO offers its guests 24-hour room service, a front desk safe, and a lift. WiFi is free in public spaces. Self parking is free.

This Puebla hotel is smoke free.

  • 37 guestrooms or units
  • Front desk (24 hours)
  • Front desk safe
  • Lift
  • No smoking on site
HOTEL SANTIAGO offers 37 accommodations with free newspapers and a hairdryer. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers and complimentary toiletries.

This Puebla hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

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  • Free Wi-Fi
  • Breakfast available
  • Laundry room
  • Room service
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The price is AU$78
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free 24-hour offsite parking within 260 metres
  • Free self parking on site
  • Limited on-site self parking

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • Lift (100 centimetre wide door)

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Restaurant dining guides

More

  • Free daily newspapers
  • Free local calls
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 4:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at HOTEL SANTIAGO

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. This property accepts Visa, Mastercard and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

HOTEL SANTIAGO Hotel
HOTEL SANTIAGO Puebla
HOTEL SANTIAGO Hotel Puebla

Frequently asked questions

What is the cancellation policy at HOTEL SANTIAGO?

HOTEL SANTIAGO offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at HOTEL SANTIAGO?

As of 30 June 2026, prices found for a 1-night stay for 2 adults at HOTEL SANTIAGO on 23 July 2026 start from AU$70, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at HOTEL SANTIAGO?

Yep, HOTEL SANTIAGO has a free self car park.

Is there a free airport shuttle available at HOTEL SANTIAGO?

No, HOTEL SANTIAGO does not offer an airport shuttle service.

What time are check-in & check-out at HOTEL SANTIAGO?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at HOTEL SANTIAGO?

No, pets and service animals are not allowed.

HOTEL SANTIAGO Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 143 out of 210 reviews
Rating 8 - Good. 50 out of 210 reviews
Rating 6 - Okay. 12 out of 210 reviews
Rating 4 - Poor. 3 out of 210 reviews
Rating 2 - Terrible. 2 out of 210 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Concepcion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location, easy to get around. Staff answered all my questions and helped me get taxis I needed. Very clean and comfortable.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Dominic

Liked: Cleanliness, amenities, property conditions & facilities
Clean, good shower pressure, the view is incredible
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

MARVELLA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super nice and the views on the rooftop were amazing!
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, with a excellent view
Stayed 2 nights in Feb 2025
Verified

8/10 Good

HUI

Liked: Cleanliness, staff & service, property conditions & facilities
The room is clean and the staffs are very friendly
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
H Santiago is located 1/2 block from the Zocalo and Cathedral. Plenty of shopping options and affordable eateries - some of the restaurants in this area are pricey. Staff are attentive and certainly keep the areas and room clean.
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Ramiro

Liked: Cleanliness, staff & service, property conditions & facilities
hotel staff very friendly and polite
Stayed 1 night in Sep 2024
Verified

8/10 Good

Alonso

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Staff & view from my room
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

José Luis

Liked: Amenities, property conditions & facilities
Nice place
Stayed 1 night in Sep 2024
Verified

8/10 Good

Ramiro

Liked: Cleanliness, staff & service, property conditions & facilities
right in the heart of time square lots or restaurants to choose from
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Hing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Next to Zócalo de Puebla Centro/Catedral de Puebla

It was a pleasant stay and extremely centrally located. The rates were very reasonable.
Bed
Stayed 3 nights in Aug 2024
Verified

8/10 Good

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went far and beyond to make us feel welcome.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Clean facilities
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in May 2025
Verified

10/10 Excellent

Cristopher

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 1 night in May 2025
Verified

8/10 Good

Karla Denisse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything. Great walking area. Plenty of people and law enforcement. Clean hotel with great rooftop patio. Would love to come again.
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Almost in front off the Zocalo the hart off a Puebla capital super grate licayion
Stayed 1 night in Jan 2025
Verified

8/10 Good

Nicolasa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Weather was humid and hot , no air conditioning. Room and hotel was clean customer service, very convenient to city center
Stayed 1 night in May 2024
Verified

10/10 Excellent

Gloria

Liked: Cleanliness, amenities, property conditions & facilities
Everything was within walking distance. People very friendly. Fany did excellent in cleaning our room 👏 👌 🙌. The people at the front desk were very friendly and helpful when we needed some items. I higly recommend this place to stay. Everything super clean.
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

Juan

Liked: Cleanliness, amenities
Good
Stayed 1 night in Oct 2025
Verified

8/10 Good

Merri

Liked: Cleanliness, staff & service, amenities
Great location! Clean, spacious room and lovely rooftop terrace, good water pressure. Front desk staff were helpful when asked. I didn't like the pressure to use the bellman when we arrived.
Stayed 2 nights in Aug 2024
Verified

8/10 Good

Jannine

Liked: Cleanliness, staff & service, property conditions & facilities
Basic hotel in a great location just steps to the Zocalo. The rooms do not have good soundproofing so bring ear plugs if noise bothers you. No air conditioning but did have a floor fan that was adequate.
Stayed 1 night in Jun 2025
Verified

4/10 Poor

Nadezhda

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, modern room, very clean, nice staff. Unfortunately very noisy, disco music playing outside till after midnight, garbage trucks, motorbikes, and inside hotel slamming doors, thin walls means you hear TV next room. If you want a good night's sleep don't stay here. Honest review January 2025
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

marion

Liked: Cleanliness, staff & service, property conditions & facilities
Did not like no coffee in room. All else amazing
Stayed 6 nights in Jan 2025