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Collection O Hotel Del Portal, Puebla

3.5 star property
Colonial hotel with 24-hour front desk and restaurant

Photo gallery for Collection O Hotel Del Portal, Puebla

Standard With View
Lunch and dinner served, Mexican cuisine
Lobby sitting area
Reception
Front of property - evening/night

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Room service
  • Laundry
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Juan de Palafox y Mendoza 205, Colonia Centro, Puebla, PUE, 72000
  • Zócalo de Puebla
    ‪2 min walk‬
  • Puebla Cathedral
    ‪3 min walk‬
  • Puebla Convention Center
    ‪7 min walk‬
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪31 min drive‬

Room options

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About the area

Puebla

Collection O Hotel Del Portal, Puebla puts you in the heart of Puebla, within steps of popular attractions like Zócalo de Puebla and Puebla Cathedral. Highlights at this Colonial hotel include a restaurant and in-room free WiFi. .The family restaurant, LA NOGADA, serves Mexican cuisine and is open for lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Business travelers can take advantage of meeting rooms and a business centre. Additionally, you'll find free Wi-Fi in public areas, a snack bar/deli and laundry facilities. .Attractions within a 10-minute drive of this 3.5-property class Puebla Historic Center hotel include Cuauhtemoc Stadium and Centro Expositor.

What's nearby

  • Zócalo de Puebla - 2 min walk - 0.2 km
  • Puebla Cathedral - 3 min walk - 0.3 km
  • Puebla Convention Center - 7 min walk - 0.6 km
  • Centro Expositor - 5 min drive - 2.7 km
  • Angelopolis Commercial Center - 7 min drive - 5.6 km

Getting around

  • Puebla–Cholula Tourist Train Terminal - 9 min drive
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.) - 40 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪La Porfiriana - ‬1 min walk
  • ‪The Italian Coffee Company - ‬1 min walk
  • ‪Vittorio's - ‬1 min walk
  • ‪Café & Tocino - ‬1 min walk

About this property

Collection O Hotel Del Portal, Puebla

Colonial hotel with 24-hour front desk and restaurant
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms.

A computer station is on site and WiFi is free in public spaces. A terrace, a vending machine, and tour/ticket assistance are also featured at the business-friendly Collection O Hotel Del Portal, Puebla.

This Colonial Puebla hotel is smoke free.

  • 1 building
  • 90 guestrooms or units
  • 3 levels
  • Conference rooms
  • Built in 1700
  • Deli
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
Collection O Hotel Del Portal, Puebla offers 90 accommodations with laptop-compatible safes and free toiletries. Beds feature premium bedding. 32-inch flat-screen televisions come with satellite channels. Bathrooms include a shower.

This Puebla hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (MXN 120 per night)

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • LA NOGADA

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Terrace

Spa

  • Couples treatment rooms

Accessibility

  • Lift

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1700
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Desk
  • Fan
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Collection O Hotel Del Portal, Puebla

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: MXN 120 per night (656 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, JCB International, Carte Blanche, debit cards and cash.

We should mention

  • There is limited hot water on site.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel del Portal
Hotel del Portal Puebla
Collection O Portal, Puebla
Collection O Hotel Del Portal
Collection O Hotel Del Portal Puebla
Collection O Hotel Del Portal, Puebla Hotel
Collection O Hotel Del Portal, Puebla Puebla
Collection O Hotel Del Portal, Puebla Hotel Puebla

Frequently asked questions

What makes Collection O Hotel Del Portal, Puebla a romantic place to stay?

Couples spa treatments and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Collection O Hotel Del Portal, Puebla.

Is there a free airport shuttle available at Collection O Hotel Del Portal, Puebla?

No, Collection O Hotel Del Portal, Puebla does not offer an airport shuttle service.

Is there a bar or restaurant at Collection O Hotel Del Portal, Puebla?

Yep, they've got a lounge bar and an onsite restaurant that serves Mexican cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Collection O Hotel Del Portal, Puebla?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Collection O Hotel Del Portal, Puebla?

No, pets and service animals are not allowed.

Collection O Hotel Del Portal, Puebla Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 354 out of 879 reviews
Rating 8 - Good. 279 out of 879 reviews
Rating 6 - Okay. 131 out of 879 reviews
Rating 4 - Poor. 62 out of 879 reviews
Rating 2 - Terrible. 53 out of 879 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Yong Nicholas, Alameda

Liked: Cleanliness
Great location. But the place definitely shows its age, and wear and tear. Staff couldn’t seem to care less.
Stayed 3 nights in Mar 2025

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on the hart off Puebla you can walk everywhere from A lot off places to visit nearby
Stayed 1 night in Feb 2025

10/10 Excellent

Yesenia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed her a couple of times and staff is always very pleasant and helpful. Property is conveniently in the center of Puebla with a walkable park. I love staying here with my family.
Stayed 2 nights in Feb 2025

10/10 Excellent

Reyna

Stayed 1 night in Feb 2025

8/10 Good

Norma

Travelled with group
Great location.. the hotel is a historic building so it needs some upgrades but overall we had a pleasant stay.
Stayed 4 nights in Feb 2025

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pretty Puebla

Very good only one man on recepcion very rude and wanted to charge his extra for two hours Parking because we arrived early but everything else was good unfortunately there was another man on the Recepcion called Geraldo who was very good
Stayed 2 nights in Feb 2025

6/10 Okay

emilio

Travelled with family
Good
Stayed 2 nights in Feb 2025

8/10 Good

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Love it!
Stayed 1 night in Jan 2025

8/10 Good

Yves

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Unfortunately there was notable differences between the advertising done by Expedia and the equipment available in the room. The staff made sure after offering an other room that we have a mini frigo and a safe.
Stayed 4 nights in Jan 2025

8/10 Good

Luis miguel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Beatriz

Stayed 2 nights in Jan 2025

10/10 Excellent

emilia, newburgh

Stayed 1 night in Nov 2024

8/10 Good

Gustavo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location/Price
Stayed 1 night in Dec 2024

10/10 Excellent

gabriel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They let me check in a few hours ealy...so 5 stars
Stayed 2 nights in Dec 2024

10/10 Excellent

Armando

Liked: Cleanliness
Stayed 1 night in Nov 2024

10/10 Excellent

Rovin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Guests should have a slipper for moving around in the room, tiles are very cold. Otherwise it is a pleasant stay.
Stayed 3 nights in Oct 2024

8/10 Good

Margarita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the places I wanted to visit in the Historic Centre
Stayed 1 night in Nov 2024

8/10 Good

Guadalupe

Liked: Cleanliness
Stayed 1 night in Nov 2024

10/10 Excellent

Alma

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place is amazingthanks to all the staff very friendly 💕
Stayed 3 nights in Oct 2024

10/10 Excellent

JUAN

Stayed 2 nights in Oct 2024

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location
Stayed 1 night in Nov 2024

10/10 Excellent

Alma

Liked: Cleanliness
Stayed 3 nights in Oct 2024

10/10 Excellent

Gloria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i love the area is really good
Stayed 2 nights in Oct 2024

8/10 Good

Juana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s beautiful hotel with excellent staff service, but I didn’t like the smell of the sink in the bathroom.
Stayed 2 nights in Oct 2024

4/10 Poor

Kazuhiko

Disliked: Staff & service
Asked to pay parking fee. Could not open the room 3 times.
Stayed 1 night in Sep 2024