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Hotel Del Portal, Puebla

3.5 star property

Photo gallery for Hotel Del Portal, Puebla

Lunch and dinner served, Mexican cuisine
Front of property – evening/night
Premium bedding, in-room safe, desk, soundproofing
Reception
Lobby sitting area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Parking available
  • Business services
  • Bar
  • Laundry room
The current price is AU$98
includes taxes & fees
16 May - 17 May

Explore the area

View map
Juan de Palafox y Mendoza 205, Colonia Centro, Puebla, PUE, 72000
  • Place, Zócalo de Puebla
    ‪2 min walk‬
  • Place, Puebla Cathedral
    ‪3 min walk‬
  • Place, Puebla Convention Center
    ‪7 min walk‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪51 min drive‬

Room options

Standard Room

10.0 out of 10
Exceptional
(1 review)
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

Standard Room

  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Double Room

Premium bedding, in-room safe, desk, soundproofing

Superior Double Room

8.8 out of 10
Excellent
(5 reviews)
  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Twin Room

Premium bedding, in-room safe, desk, soundproofing

Standard Twin Room

  • City view
  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Triple Room

Premium bedding, in-room safe, desk, soundproofing

Standard Triple Room

10.0 out of 10
Exceptional
(1 review)
  • 12 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Double Beds, Balcony

Premium bedding, in-room safe, desk, soundproofing

Superior Room, 2 Double Beds, Balcony

7.6 out of 10
Good
(10 reviews)
  • City view
  • 12 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Family Room, Multiple Beds

Shower, free toiletries, hair dryer, towels

Family Room, Multiple Beds

  • 12 sq m
  • 1 bedroom
  • Sleeps 5
  • 3 Double Beds
  • Free Wi-Fi

View all photos for Family Room

Premium bedding, in-room safe, desk, soundproofing

Family Room

9.0 out of 10
Wonderful
(2 reviews)
  • 12 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Single Bed
  • Free Wi-Fi

Standard Twin Room

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior

Premium bedding, in-room safe, desk, soundproofing

Superior

8.0 out of 10
Very good
(4 reviews)
  • City view
  • 10 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard

Premium bedding, in-room safe, desk, soundproofing

Standard

8.8 out of 10
Excellent
(10 reviews)
  • 10 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

Standard Quadruple Room

9.0 out of 10
Wonderful
(6 reviews)
  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed OR 2 Queen Beds
  • Free Wi-Fi

Superior Double Room, Balcony

  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About the area

Puebla

Hotel Del Portal, Puebla puts you in the heart of Puebla, within steps of Zócalo de Puebla and Iglesia de la Compañía. Highlights at this Colonial hotel include a restaurant and in-room free WiFi. .The family restaurant, LA NOGADA, serves Mexican cuisine and is open for lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Business travelers can take advantage of meeting rooms and a business centre. Additionally, you'll find free Wi-Fi in public areas, a snack bar/deli and laundry facilities. .Attractions within a 20-minute drive of this 3.5-property class Puebla Historic Center hotel include Angelopolis Commercial Center and Great Pyramid of Cholula.

What's nearby

  • Zócalo de Puebla - 2 min walk - 0.2 km
  • El Parian Market - 3 min walk - 0.3 km
  • Puebla Cathedral - 3 min walk - 0.3 km
  • Puebla Convention Center - 7 min walk - 0.6 km
  • Los Sapos Bazaar - 7 min walk - 0.6 km

Getting around

  • Puebla–Cholula Tourist Train Terminal - 9 min drive
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.) - 42 min drive

Restaurants

  • ‪The Italian Coffee Company - ‬1 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Vittorio's - ‬1 min walk
  • ‪Casa de Mis Amores - ‬3 min walk
  • ‪Vips - ‬2 min walk

About this property

Hotel Del Portal, Puebla

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms.

A computer station is on site and WiFi is free in public spaces. A terrace, a vending machine, and tour/ticket assistance are also featured at the business-friendly Hotel Del Portal, Puebla.

This Colonial Puebla hotel is smoke free.

  • 1 building
  • 90 guestrooms or units
  • 3 levels
  • Conference rooms
  • Built in 1700
  • Deli
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
Hotel Del Portal, Puebla offers 90 accommodations with laptop-compatible safes and free toiletries. Beds feature premium bedding. 32-inch flat-screen televisions come with satellite channels. Bathrooms include a shower.

This Puebla hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

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NH Puebla Centro Histórico
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  • Pool
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  • Restaurant
  • Air-conditioning
4.3 out of 5, Excellent, 1,563 reviews
The price is AU$106
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (MXN 150 per night)

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • LA NOGADA

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Terrace

Spa

  • Couples treatment rooms

Accessibility

  • Lift

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1700
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Desk
  • Fan
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Del Portal, Puebla

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: MXN 150 per night (656 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, JCB International, Carte Blanche, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • There is limited hot water on site.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel del Portal
Hotel del Portal Puebla

Frequently asked questions

What makes Hotel Del Portal, Puebla a romantic place to stay?

Couples spa treatments and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Hotel Del Portal, Puebla.

How much does it cost to stay at Hotel Del Portal, Puebla?

As of 2 May 2026, prices found for a 1-night stay for 2 adults at Hotel Del Portal, Puebla on 16 May 2026 start from AU$98, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a free airport shuttle available at Hotel Del Portal, Puebla?

No, Hotel Del Portal, Puebla does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Del Portal, Puebla?

Yep, they've got a lounge bar and an onsite restaurant that serves Mexican cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Del Portal, Puebla?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Del Portal, Puebla?

No, pets and service animals are not allowed.

Hotel Del Portal, Puebla Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 464 out of 1005 reviews
Rating 8 - Good. 296 out of 1005 reviews
Rating 6 - Okay. 126 out of 1005 reviews
Rating 4 - Poor. 57 out of 1005 reviews
Rating 2 - Terrible. 62 out of 1005 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Marco

The room was ok. The TV doesn't work on the first day.
Stayed 3 nights in Jan 2026

10/10 Excellent

Victor

Stayed 3 nights in Jan 2026

10/10 Excellent

Jose F

Stayed 1 night in Jan 2026

10/10 Excellent

Janette

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar bien, todo que ver en esa área no necesitas carro, mucho que caminar y ver
Stayed 1 night in Jan 2026

8/10 Good

Cristian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen servicio, limpio y agradable.
Stayed 1 night in Jan 2026

6/10 Okay

Felix

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Not enough amenities,
Stayed 2 nights in Dec 2025

10/10 Excellent

Axel

Liked: Cleanliness, staff & service, amenities
Staff was friendly, room was clean and surprisingly quiet for being next to downtown and having a restaurant downstairs. The bed was comfy.
Stayed 1 night in Dec 2025

10/10 Excellent

Marvin

Travelled with family
Liked: Cleanliness, staff & service, amenities
Location It's great
Stayed 1 night in Dec 2025

10/10 Excellent

Vikki

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is the perfect location to main historical buildings and nightlife
Stayed 1 night in Dec 2025

6/10 Okay

Jonathan, Alajuela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No parking free
Stayed 6 nights in Dec 2025

8/10 Good

RODNEY

Room was clean and staff friendly. Complementary bottled water too! Great location at the corner of the zocalo.
Stayed 4 nights in Dec 2025

10/10 Excellent

Jesus

Stayed 3 nights in Nov 2025

10/10 Excellent

Eraclio

Travelled with family
Liked: Cleanliness
Staff very nice and friendly
Stayed 1 night in Nov 2025

6/10 Okay

Maria

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
They need have more mantener the rooms the dreining in the shower is no good and same time not hat wather te y need more staff to cleand the rooms same time they do leate
Stayed 15 nights in Oct 2025

10/10 Excellent

MONSERRAT

Stayed 1 night in Nov 2025

8/10 Good

Pieter

Travelled with group
Liked: Cleanliness, property conditions & facilities
It was a great service to drop off car and they valet parked it.
Stayed 1 night in Oct 2025

6/10 Okay

Mary, Lax Mirada

Travelled with family
Liked: Property conditions & facilities
Due to the celebration of Dia De Los Muertos the streets were closed/ blocked and access to the hotel and valet was impossible! The traffic was a nightmare! We drove around 3 times, before I ended up walking to ask a police officer, what we could do about our car and get to the hotel. We ended up walking about a block to the hotel and the valet came to pick up our car. I feel that anyone that has a car or is going to use the parking should be notified in advance of the inconvenience during the holidays and you still get charged daily. The middle age man in the lobby during the DAY HAD NO PERSONALITY. The hotel location is perfect for anyone without a car.
Stayed 3 nights in Oct 2025

10/10 Excellent

Oscar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place was good close to everything
Stayed 1 night in Oct 2025

8/10 Good

Isabel

Travelled with family
Liked: Cleanliness
El internet debe mejorar. El cuidado de los baños.
Stayed 5 nights in Oct 2025

10/10 Excellent

Angie

Liked: Cleanliness, property conditions & facilities
Staff were friendly and super helpful.
Stayed 7 nights in Oct 2025

10/10 Excellent

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Good Place to stay
Stayed 2 nights in Sep 2025

10/10 Excellent

Armida

Stayed 1 night in Sep 2025

10/10 Excellent

Marta

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was walking distance
Stayed 2 nights in Oct 2025

8/10 Good

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 2 nights in Oct 2025

10/10 Excellent

Marta

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything is walking distance
Stayed 1 night in Oct 2025