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Banyan Tree Puebla

5.0 star property
Luxury hotel with 3 restaurants and full-service spa

Photo gallery for Banyan Tree Puebla

Exterior
Indoor wedding
Lobby
Interior
Buffet

Popular amenities

  • Bar
  • Pool
  • Parking available
  • Spa
  • Breakfast available
  • Pet-friendly
The current price is AU$266
includes taxes & fees
7 Aug - 8 Aug

Explore the area

Map
10 Norte #1402, Col. Barrio del Alto, Puebla, PUE, 72000
  • Puebla Convention Center
    ‪7 min walk‬
  • Zócalo de Puebla
    ‪14 min walk‬
  • Puebla Cathedral
    ‪15 min walk‬
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪30 min drive‬

Room options

View all photos for Urban Bliss

1 bedroom, premium bedding, pillow-top beds, minibar

Urban Bliss

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Heating
Dining table
TV
Separate bedroom
Pillow-top bed
Blackout curtains
Premium bedding
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Bliss Suite

Bliss Suite

Bliss Suite

Highlights

Air conditioning
Heating
Dining table
TV
Separate bedroom
Pillow-top bed
Blackout curtains
Premium bedding
  • 93 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Serenity Suite

Serenity Suite

Serenity Suite

Highlights

Separate dining area
Air conditioning
Heating
Free cots/infant beds
Dining table
TV
Blackout curtains
Premium bedding
  • 116 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Urban Room Double

Urban Room Double

Urban Room Double

8.8 out of 10
Excellent
(8 reviews)

Highlights

Air conditioning
Heating
Free cots/infant beds
Dining table
TV
Separate bedroom
Pillow-top bed
Blackout curtains
  • 46 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Harmony Suite

Harmony Suite

Harmony Suite

Highlights

Separate dining area
Air conditioning
Heating
Dining table
TV
Separate bedroom
Pillow-top bed
Blackout curtains
  • 210 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Urban Room King

Urban Room King

Urban Room King

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Air conditioning
Heating
Free cots/infant beds
Dining table
TV
Blackout curtains
Premium bedding
Separate bedroom
  • 46 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Bliss Junior Suite

Bliss Junior Suite

Bliss Junior Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Dining table
TV
Separate bedroom
Pillow-top bed
Blackout curtains
Premium bedding
  • 63 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Urban Junior Suite Double

Urban Junior Suite Double

Urban Junior Suite Double

Highlights

Air conditioning
Heating
Free cots/infant beds
Dining table
TV
Blackout curtains
Premium bedding
Separate bedroom
  • 50 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Urban Junior Suite King

Urban Junior Suite King

Urban Junior Suite King

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Dining table
TV
Separate bedroom
Pillow-top bed
Blackout curtains
Premium bedding
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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About the area

Puebla

A luxury stay in the heart of Puebla awaits you at Banyan Tree Puebla. Within a 20-minute stroll, you'll find popular places like Zócalo de Puebla and Puebla Cathedral. Highlights at this family-friendly hotel include 3 restaurants, 2 bars/lounges and a full-service spa. .A relaxing day at Banyan Tree Spa can include deep-tissue massages, detox wraps and body wraps along with aromatherapy and mani/pedis. The restaurant, Pasquinel Bistrot, is open for breakfast and dinner. Bar Los Lavaderos is the hotel's own bar. Enjoy the outdoor swimming pool, 24-hour gym and pool loungers. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Local cuisine breakfast is available daily between 7:00 AM and 10:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 5-property class Puebla Historic Center hotel include Cuauhtemoc Stadium and Centro Expositor.

What's nearby

  • Puebla Convention Center - 7 min walk - 0.6 km
  • Zona Histórica de los Fuertes - 12 min walk - 1.0 km
  • Zócalo de Puebla - 14 min walk - 1.2 km
  • Puebla Cathedral - 15 min walk - 1.3 km
  • Centro Expositor - 3 min drive - 1.5 km

Getting around

  • Puebla–Cholula Tourist Train Terminal - 7 min drive
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.) - 39 min drive

Restaurants

  • ‪Rooftop Banyan Tree - ‬1 min walk
  • ‪El Ranchito - ‬1 min walk
  • ‪El Desayunador - ‬4 min walk
  • ‪La Reunión de las Huertas - ‬6 min walk
  • ‪Café Rentoy - ‬6 min walk

About this property

Banyan Tree Puebla

Luxury hotel with 3 restaurants and full-service spa
Banyan Tree Puebla offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness centre. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

Event space at this hotel measures 4951 square feet (460 square metres) and includes conference space. A rooftop terrace, spa services, and a library are also featured at the luxury Banyan Tree Puebla. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

This 5-star Puebla hotel is smoke free.

  • 78 guestrooms or units
  • 4 levels
  • 3 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 4951 sq ft of conference space
  • 460 sq. m of conference space
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Coffee shop
Banyan Tree Puebla offers 78 air-conditioned accommodations with minibars and espresso makers. Pillowtop beds feature premium bedding. Guests can surf the web using complimentary wired and wireless Internet access.

Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and designer toiletries. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Banyan Tree Spa has 3 treatment rooms. Services include deep-tissue massages, sports massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Children under 13 years old are not allowed in the spa without adult supervision. Guests under 7 years old are not allowed in the spa.

Languages

English, French, German, Italian, Spanish

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4.8 out of 5, Exceptional, 609 reviews
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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Valet parking on site (MXN 220 per day)

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to 10:00 AM for a fee: MXN 475 to 1,000 for adults and MXN 475 to 999 for children
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Bar Los Lavaderos
  • Pasquinel Bistrot
  • Rooftop Bar
  • Saffron
  • Trattoria Cello-proximame

Things to do

  • 24-hour gym
  • Full-service spa
  • Library
  • Outdoor pool

Family friendly

  • Dining table
  • In-room babysitting
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service
  • Wedding services

Business services

  • 4,951 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair-accessible path of travel

More

  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Children's slippers
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • TV

Food and drink

  • Chef service
  • Coffee/tea maker
  • Dining table
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: MXN 1260 per pet, per day
  • Maximum 1 (weight limit: 22 lb per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MXN 1000.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately MXN 475 to 1000 for adults and MXN 475 to 999 for children
  • Airport shuttle fee: MXN 1250 per vehicle (one-way, maximum occupancy 4)
  • Valet parking fee: MXN 220.00 per day
  • Pet fee: MXN 1260 per pet, per day
  • Rollaway bed fee: MXN 1000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Rosewood Puebla Hotel
Rosewood Puebla
Hotel Azul Talavera
Azul Talavera Hotel
Banyan Tree Puebla Hotel
Banyan Tree Puebla Puebla
Banyan Tree Puebla Hotel Puebla

Frequently asked questions

What is the cancellation policy at Banyan Tree Puebla?

Banyan Tree Puebla offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Banyan Tree Puebla?

As of 27 July 2025, prices found for a 1-night stay for 2 adults at Banyan Tree Puebla on 7 Aug 2025 start from AU$265.63, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Banyan Tree Puebla?

Yep, Banyan Tree Puebla has valet parking for MXN 220.00 per day.

Is there a spa on site at Banyan Tree Puebla?

Yep, Banyan Tree Spa is available for guests. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does Banyan Tree Puebla have a pool?

Banyan Tree Puebla has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What luxury perks are available at Banyan Tree Puebla?

Banyan Tree Puebla features a full-service spa, an outdoor pool and 3 restaurants. All guestrooms come with pillowtop beds, premium bedding and espresso makers.

Is Banyan Tree Puebla family-friendly?

You bet! With amenities such as babysitting services and a deli, as well as children's slippers and childcare services in the guestrooms, it's no surprise that Banyan Tree Puebla is a hit with families.

Does Banyan Tree Puebla serve breakfast?

Yep, local cuisine brekkie is offered daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Banyan Tree Puebla?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Banyan Tree Puebla?

Yep, you can grab a meal at Banyan Tree Puebla's onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Banyan Tree Puebla?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Banyan Tree Puebla?

Furry friends are welcome at Banyan Tree Puebla, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 10 kg per pet.

Banyan Tree Puebla Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 472 out of 625 reviews
Rating 8 - Good. 86 out of 625 reviews
Rating 6 - Okay. 31 out of 625 reviews
Rating 4 - Poor. 20 out of 625 reviews
Rating 2 - Terrible. 16 out of 625 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Florice, orange

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. The rooms and bathroom is top notch. The staff is friendly.
Stayed 1 night in Apr 2025

10/10 Excellent

Marcelo, Brownsville

Stayed 1 night in Apr 2025

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel located very central and convenient to different options from shopping to eating. The staff was amazing and efficient, my only complaint was that the temperature in the room could not be cooler.
Stayed 2 nights in Mar 2025

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property
Stayed 2 nights in Mar 2025

8/10 Good

Melanie, Tyler

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is beautiful and our room was very nicely appointed. The rooftop was the perfect place for sunset! With a view of the volcano. The location is further from the historic center than I would suggest to stay. We love to walk but there is so much to walk and see that adding the extra to get back to the hotel was a bit much. All the shopping and restaurants are around the historic square so we found we would Uber from the hotel to the square then start walking from there. The disappointment with our room was it was hot. The AC would not adequately cool the room. We asked for a fan but it was still stuffy. It’s almost as if they controlled the temps ever though we had a control panel in our room. Also we were on the 4th floor and every night around 10 the sounds of dragging chairs above us was very loud. So loud that it woke us up. I thin it must have been coming from the rooftop when they close for the evening. Staff needs to be attentive to not dragging chairs and realize it is very loud to the floor below them. The hotel is very nice however I would not suggest it because of the location and the cost when dealing with a hot room and the noise from above.
Stayed 3 nights in Mar 2025

10/10 Excellent

Alberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel!! Pero el piso 3 olía demasiado a humedad (cuidar eso)
Stayed 1 night in Mar 2025

10/10 Excellent

Michael, Chicago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property, modern, beautiful, well appointed and decorated! Amazing and well trained staff; super friendly, helpful and knowledgeable! A million thanks for an absolutely wonderful stay!
Stayed 2 nights in Feb 2025

10/10 Excellent

Alberto

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The room is beautiful!!!
Stayed 1 night in Mar 2025

8/10 Good

Doris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and great staff. The food was average at the hotel
Stayed 2 nights in Feb 2025

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

RAFAEL

Stayed 4 nights in Feb 2025

10/10 Excellent

Carlos, San Antonio

Travelled with family
Beautiful hotel located in the heart of downtown Puebla
Stayed 1 night in Feb 2025

10/10 Excellent

SOJUNG

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
great
Stayed 1 night in Feb 2025

4/10 Poor

Charles

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service

Overrated

food in italian restaurant, chello, was terrible. Returned the pizza (tasted like cardboard). Service was ok. Then went to breakfast. That restaurant opens at 7, arrived 7:30, and nothing was set up and noone really cared. This is not typical of the Banyan Tree glagship.
Stayed 1 night in Feb 2025

10/10 Excellent

Shuangxia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this hotel, everything is perfect!
Stayed 1 night in Feb 2025

10/10 Excellent

MARISOL, El Cajon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly people, very clean place, staff is very polite, we enjoyed our staying.. we will definitely come back. Love it!
Stayed 4 nights in Jan 2025

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Emely

Stayed 1 night in Jan 2025

8/10 Good

Andres

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Lluvia

Liked: Amenities
Great experience staying at this Hotel, service was great and the food delicious
Stayed 1 night in Dec 2024

10/10 Excellent

Jonathan

Stayed 1 night in Jan 2025

6/10 Okay

Julian

Travelled with family

Disappointed Stay at Banyan Tree Puebla

Disappointed. I was staying at a highly rated hotel and it was not. Both bedroom lamps did not work and they had to fix them. The Nesspresso never worked. The bathroom had broken tiles and a small hole in the wall. The room was far from impeccable. We had dessert in the restaurant on the 5th floor and the cheesecake was rancid and I returned it. The food in the other restaurants was okay. This place needs new management and an investment in making it better.
Stayed 3 nights in Dec 2024

10/10 Excellent

Arun

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, amazing views from rooftop dining/pool area, good dining optione
Stayed 4 nights in Dec 2024

10/10 Excellent

Santiago, BOGOTA

Stayed 1 night in Nov 2024

10/10 Excellent

Leoncio

Stayed 2 nights in Nov 2024