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Puerto Nuevo Baja Hotel & Villas

3.0 star property
Family-friendly hotel with 2 hot tubs and full-service spa

Photo gallery for Puerto Nuevo Baja Hotel & Villas

Indoor pool, outdoor pool, pool loungers
Property preview
Rooftop terrace
Property grounds
In-room safe

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Spa pool
  • Free Wi-Fi
The current price is AU$148
includes taxes & fees
4 Jan - 5 Jan 2026

Explore the area

View map
Carr. Libre a Ensenada 4490, Mar de Puerto Nuevo I, Playas de Rosarito, BC, 22740
  • Place, Christ of the Sacred Heart
    ‪6 min drive‬
  • Place, All the Pretty Horses of Baja Rides and Rescue
    ‪9 min drive‬
  • Place, Baja Studios
    ‪9 min drive‬
  • Airport, Tijuana, Baja California Norte (TIJ-General Abelardo L. Rodriguez Intl.)
    ‪49 min drive‬

Room options

View all photos for Standard Double with Partial Ocean View

In-room safe

Standard Double with Partial Ocean View

8.4 out of 10
Very good
(63 reviews)

Highlights

LCD TV
Portable fan
Private bathroom
Designer toiletries
Free bottled water
Coffee/tea maker
Cable channels
Located on the top floor
  • 40 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for 1 Bedroom Villa 2nd Floor, Ocean Front

In-room safe

1 Bedroom Villa 2nd Floor, Ocean Front

7.0 out of 10
Good
(8 reviews)

Highlights

Separate dining area
Separate sitting area
Kitchen
Mini-fridge
Dining table
LCD TV
Portable fan
Separate bedroom
  • 60 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 8
  • 1 King Bed, 1 King Sofa Bed and 1 Queen Sofa Bed

View all photos for 1 Bedroom Villa 1st Floor, Ocean Front with Patio

Terrace/patio

1 Bedroom Villa 1st Floor, Ocean Front with Patio

8.6 out of 10
Excellent
(14 reviews)

Highlights

Patio
Outdoor play area
Garden
Separate dining area
Separate sitting area
Kitchen
Mini-fridge
Dining table
  • 60 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 8
  • 1 King Bed, 1 King Sofa Bed and 1 Queen Sofa Bed

View all photos for 2 Bedroom Villa 2nd Floor, Ocean Front

2 Bedroom Villa 2nd Floor, Ocean Front

2 Bedroom Villa 2nd Floor, Ocean Front

8.6 out of 10
Excellent
(12 reviews)

Highlights

Separate dining area
Separate sitting area
Kitchen
Mini-fridge
Dining table
LCD TV
Portable fan
2 bedrooms
  • 90 sq m
  • 2 bedrooms
  • Sea view
  • Sleeps 10
  • 2 King Beds, 1 King Sofa Bed and 1 Queen Sofa Bed

View all photos for 1 Bedroom Villa 1st Floor, Ocean Front with Patio and AC

Terrace/patio

1 Bedroom Villa 1st Floor, Ocean Front with Patio and AC

8.6 out of 10
Excellent
(8 reviews)

Highlights

Patio
Outdoor play area
Garden
Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchenette
  • 60 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 8
  • 1 King Bed, 1 King Sofa Bed and 1 Queen Sofa Bed

View all photos for King With Ocean View with AC

In-room safe

King With Ocean View with AC

8.6 out of 10
Excellent
(10 reviews)

Highlights

Air conditioning
Heating
Mini-fridge
LCD TV
Portable fan
Private bathroom
Designer toiletries
Microwave
  • 40 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean Front King With Balcony and AC

Ocean Front King With Balcony and AC

Ocean Front King With Balcony and AC

8.0 out of 10
Very good
(3 reviews)

Highlights

Balcony or patio
Air conditioning
Heating
Mini-fridge
LCD TV
Portable fan
Private bathroom
Designer toiletries
  • 40 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Family Room With Patio

Junior Family Room With Patio | Living area

Junior Family Room With Patio

7.6 out of 10
Good
(15 reviews)

Highlights

Patio
Outdoor play area
Garden
Separate sitting area
Mini-fridge
LCD TV
Portable fan
Separate bedroom
  • 40 sq m
  • 1 bedroom
  • Park view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for 2 Bedroom Villa 1st Floor, Ocean Front with Patio

Terrace/patio

2 Bedroom Villa 1st Floor, Ocean Front with Patio

10.0 out of 10
Exceptional
(1 review)

Highlights

Patio
Outdoor play area
Garden
Separate dining area
Separate sitting area
Kitchenette
Mini-fridge
Dining table
  • 90 sq m
  • 2 bedrooms
  • Sea view
  • Sleeps 10
  • 2 King Beds, 1 King Sofa Bed and 1 Queen Sofa Bed

View all photos for Junior Family Room 2ND Floor

In-room safe

Junior Family Room 2ND Floor

7.8 out of 10
Good
(35 reviews)

Highlights

Separate sitting area
Mini-fridge
LCD TV
Portable fan
Separate bedroom
Private bathroom
Designer toiletries
Microwave
  • 40 sq m
  • 1 bedroom
  • Park view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for King with Partial Ocean View

King with Partial Ocean View

King with Partial Ocean View

8.8 out of 10
Excellent
(14 reviews)

Highlights

LCD TV
Portable fan
Private bathroom
Designer toiletries
Free bottled water
Coffee/tea maker
Cable channels
Located on the top floor
  • 40 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 Bedroom Villa 2nd Floor, Ocean Front With AC

In-room safe

1 Bedroom Villa 2nd Floor, Ocean Front With AC

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchenette
Mini-fridge
Dining table
LCD TV
  • 59 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 8
  • 1 King Bed, 1 King Sofa Bed and 1 Queen Sofa Bed

View all photos for Family Two-Bedroom, Connected, Pool View and AC

Family Two-Bedroom, Connected, Pool View and AC

Family Two-Bedroom, Connected, Pool View and AC

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Heating
LCD TV
2 bedrooms
Portable fan
Designer toiletries
2 bathrooms
Private bathroom
  • 51 sq m
  • 2 bedrooms
  • Sleeps 8
  • 2 Queen Beds and 1 King Bed

View all photos for Ocean Front Double With AC

Ocean Front Double With AC

Ocean Front Double With AC

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Heating
Mini-fridge
LCD TV
Portable fan
Private bathroom
Designer toiletries
Microwave
  • 40 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for 2 Bedroom Villa 2nd Floor, Ocean Front With AC.

In-room safe

2 Bedroom Villa 2nd Floor, Ocean Front With AC.

Highlights

Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Mini-fridge
Dining table
LCD TV
  • 90 sq m
  • 2 bedrooms
  • Sea view
  • Sleeps 10
  • 2 King Beds, 1 King Sofa Bed and 1 Queen Sofa Bed

View all photos for 2 Bedroom Villa 1st Floor, Ocean Front with Patio and AC

Terrace/patio

2 Bedroom Villa 1st Floor, Ocean Front with Patio and AC

Highlights

Patio
Outdoor play area
Garden
Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
  • 90 sq m
  • 2 bedrooms
  • Sea view
  • Sleeps 10
  • 2 King Beds, 1 King Sofa Bed and 1 Queen Sofa Bed

View all photos for Standard Double With Partial Ocean View Wheelchair Friendly

Standard Double With Partial Ocean View Wheelchair Friendly

Standard Double With Partial Ocean View Wheelchair Friendly

10.0 out of 10
Exceptional
(1 review)

Highlights

Mini-fridge
LCD TV
Portable fan
Private bathroom
Designer toiletries
Microwave
Coffee/tea maker
Minibar
  • 40 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Oceanfront Villa Studio, 2nd Floor with AC

42-inch LCD TV with cable channels, TV

Oceanfront Villa Studio, 2nd Floor with AC

Highlights

Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Mini-fridge
Dining table
LCD TV
  • 40 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Oceanfront Villa Studio, 2nd Floor

42-inch LCD TV with cable channels, TV

Oceanfront Villa Studio, 2nd Floor

8.0 out of 10
Very good
(1 review)

Highlights

Separate dining area
Separate sitting area
Kitchen
Mini-fridge
Dining table
LCD TV
Portable fan
Separate bedroom
  • 40 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

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Property grounds

Native Residence

Playas de Rosarito
  • Spa pool
  • Spa
  • Pet-friendly
  • Parking included
4.8 out of 5, Exceptional, 216 reviews
The price is AU$153
includes taxes & fees
11 Jan - 12 Jan 2026
Native Residence

About the area

Playas de Rosarito

A family-friendly stay in Playas de Rosarito awaits you at Puerto Nuevo Baja Hotel & Villas. You'll be 21.6 km (13.4 mi) from Rosarito Beach. Highlights at this Mediterranean hotel include 2 hot tubs, a full-service spa and a restaurant. .A pampering day can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and mani/pedis. El KIOSKO serves local and international cuisine and is open for lunch. PUERTO NUEVO SPORTS BAR is the hotel's own sports bar, serving drinks along with lunch and dinner. Enjoy the indoor swimming pool, outdoor swimming pool, karaoke and kids' swimming pool. Additionally, you'll find free Wi-Fi in public areas, a conference centre and a coffee shop/cafe. Each morning local cuisine breakfast is served between 8:00 AM and noon. There's also free self parking, along with the convenience of an airport shuttle. .Attractions in proximity to this 3-property class Puerto Nuevo hotel include San Ysidro Border Crossing and U.S. Consulate General Tijuana.

What's nearby

  • Christ of the Sacred Heart - 6 min drive - 9.0 km
  • All the Pretty Horses of Baja Rides and Rescue - 9 min drive - 4.2 km
  • Baja Studios - 9 min drive - 14.9 km
  • La Misión Beach - 10 min drive - 17.2 km
  • Rosarito Beach - 13 min drive - 22.0 km

Getting around

  • Tijuana, Baja California Norte (TIJ-General Abelardo L. Rodriguez Intl.) - 56 min drive

Restaurants

  • ‪Los Portales de García - ‬6 min drive
  • ‪Splash - ‬6 min drive
  • ‪Marilu - ‬3 min drive
  • ‪Encanto - ‬6 min drive
  • ‪Restaurant Villa Ortegas - ‬7 min walk

About this property

Puerto Nuevo Baja Hotel & Villas

Family-friendly hotel with 2 hot tubs and full-service spa
Puerto Nuevo Baja Hotel & Villas offers its guests a full-service spa, 2 hot tubs, an indoor pool, and an outdoor pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

There are 3 meeting rooms available. A children's pool, spa services, and a terrace are also featured at the family-friendly Puerto Nuevo Baja Hotel & Villas. You'll have access to the health club at a partner property. An airport shuttle (available 24 hours) and a beach shuttle are available for a fee. Self parking is free.

Smoking is allowed in designated areas at this Mediterranean Playas de Rosarito hotel.

  • 248 guestrooms or units
  • 4 levels
  • 3 buildings
  • Built in 1990
  • Karaoke
  • Deli
  • Poolside lounge chairs
  • Conference centre
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Outdoor picnic space
  • Television in lobby
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Puerto Nuevo Baja Hotel & Villas offers 248 accommodations with a safe and complimentary bottles of water. 42-inch LCD televisions come with cable channels. Bathrooms include a shower, designer toiletries and complimentary toiletries. Additionally, rooms include coffee/tea makers and portable fans. Housekeeping is offered on a daily basis and hairdryers can be requested.
The on-site spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages.

Similar properties

Cleanliness standards
Hotel Festival Plaza Playas Rosarito
  • Pool
  • Spa pool
  • Breakfast included
  • Spa
3.7 out of 5, Good, 1,657 reviews
The price is AU$107
includes taxes & fees
19 Jan - 20 Jan 2026
Hotel Festival Plaza Playas Rosarito

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Free secured self parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • Daily local cuisine breakfast available 8:00 AM to noon for a fee: MXN 304 to 513 for adults and MXN 266 to 285 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • El KIOSKO
  • LA CASCADA
  • PUERTO NUEVO RESTAURANT
  • PUERTO NUEVO SPORTS BAR

Things to do

  • 2 hot tubs
  • Children's pool
  • Evening entertainment
  • Full-service spa
  • Heated pool
  • Indoor pool
  • Karaoke
  • Outdoor pool
  • Playground
  • TV in common areas

Family friendly

  • Children's pool
  • Grocery/convenience store
  • Indoor pool
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Conference centre

Outdoors

  • Firepit
  • Garden
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sports massages
  • Swedish massages

Accessibility

  • No lift
  • Tile flooring in room

More

  • 3 buildings
  • 4 floors
  • Banquet hall
  • Built in 1990
  • Designated smoking areas
  • Mediterranean architecture
  • Mosquito nets

Room amenities

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Phone
  • Portable fan
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Puerto Nuevo Baja Hotel & Villas

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 9 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately MXN 304 to 513 for adults and MXN 266 to 285 for children
  • Airport shuttle fee: MXN 750.00 per person (return)
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

Property Registration Number 002232

We should mention

  • Up to 2 children aged 9 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Baja Grand Resort
Grand Baja
Grand Baja Puerto Nuevo
Grand Baja Resort
Grand Baja Resort Puerto Nuevo
Puerto Nuevo Baja Hotel Villas
Baja Hotel Villas
Puerto Nuevo Baja Hotel Villas Playas de Rosarito
The Grand Baja Hotel Puerto Nuevo
Grand Baja Hotel
Puerto Nuevo Baja Villas Playas de Rosarito

Frequently asked questions

Is parking available at Puerto Nuevo Baja Hotel & Villas?

Yep, Puerto Nuevo Baja Hotel & Villas has a free self car park.

How much does it cost to stay at Puerto Nuevo Baja Hotel & Villas?

As of 25 Dec 2025, prices found for a 1-night stay for 2 adults at Puerto Nuevo Baja Hotel & Villas on 4 Jan 2026 start from AU$148.14, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Puerto Nuevo Baja Hotel & Villas?

The closest beach to Puerto Nuevo Baja Hotel & Villas is Mission Beach (66.3 km).

Is there a spa on site at Puerto Nuevo Baja Hotel & Villas?

Yep, there is an onsite spa at Puerto Nuevo Baja Hotel & Villas. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does Puerto Nuevo Baja Hotel & Villas have a pool?

Yep, and guests love it! Take your pick from a heated pool, an outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at Puerto Nuevo Baja Hotel & Villas?

Puerto Nuevo Baja Hotel & Villas features 2 hot tubs, a heated pool and an outdoor pool.

Is Puerto Nuevo Baja Hotel & Villas family-friendly?

You bet! With amenities such as a children's pool, children's meals and a playground, it's no surprise that Puerto Nuevo Baja Hotel & Villas is a hit with families.

Does Puerto Nuevo Baja Hotel & Villas serve breakfast?

Sure does, local cuisine brekkie is offered daily between 8:00 AM and noon.

Is there a free airport shuttle available at Puerto Nuevo Baja Hotel & Villas?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Puerto Nuevo Baja Hotel & Villas?

Yep, they've got a lounge bar and an onsite restaurant that serves local and international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Puerto Nuevo Baja Hotel & Villas?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Puerto Nuevo Baja Hotel & Villas?

No, pets and service animals are not allowed.

Puerto Nuevo Baja Hotel & Villas Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1002 out of 1924 reviews
Rating 8 - Good. 421 out of 1924 reviews
Rating 6 - Okay. 247 out of 1924 reviews
Rating 4 - Poor. 126 out of 1924 reviews
Rating 2 - Terrible. 128 out of 1924 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Mike

Stayed 1 night in Sep 2025

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó todo
Stayed 1 night in Sep 2025

6/10 Okay

Yadira

Disliked: Staff & service, amenities, property conditions & facilities
Service was not good and the villas were dirty
Stayed 4 nights in Sep 2025

10/10 Excellent

Danny

Stayed 2 nights in Sep 2025

2/10 Terrible

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
there were no towels in the room nor the pool, no airconditioning, no soap
Stayed 2 nights in Sep 2025

8/10 Good

Jose

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Everything was great except that I had to go to the lobby for everything else that we needed.
Stayed 2 nights in Sep 2025

10/10 Excellent

Nexayeli

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a family friendly resort.
Stayed 2 nights in Sep 2025

8/10 Good

Ernesto

Travelled with family
Stayed 2 nights in Sep 2025

10/10 Excellent

Vicente

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is well kept and clean staff is amazing nice and great customer service room was amazing with view of the ocean and pool will recommend this place to friends and family
Stayed 1 night in Sep 2025

10/10 Excellent

Gabriela

Stayed 2 nights in Sep 2025

6/10 Okay

Brian

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Very loud and not a lot of food options.
Stayed 2 nights in Sep 2025

6/10 Okay

Luis

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Valentina

Excellent!!!
Stayed 1 night in Sep 2025

8/10 Good

Luis

Liked: Cleanliness
Good views
Stayed 2 nights in Aug 2025

10/10 Excellent

Vivian, San Ysidro

Stayed 2 nights in Sep 2025

2/10 Terrible

Mariam

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible experience. They gave us the wrong room, the outlets didn’t work, and they charged us extra for air conditioning, but it never worked. No one ever came to check it. The room was dirty and had a bad smell. Overall, a terrible experience — I do not recommend it.
Stayed 1 night in Sep 2025

10/10 Excellent

Marleny

Liked: Cleanliness, property conditions & facilities
Wonderful place and good staff.
Stayed 1 night in Sep 2025

8/10 Good

cesar

Liked: Cleanliness, staff & service, property conditions & facilities
I have been staying, in this hotel for many years, it is looking better, day by day, hope they install AC soon.LOL
Stayed 1 night in Sep 2025

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien lo único es que no ay elevador
Stayed 1 night in Sep 2025

10/10 Excellent

Rosa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

6/10 Okay

Leoncio

The Puerto Nuevo Baja Hotel and Villas has history and charm, having been built in the 1970s, but it definitely shows its age and could benefit from modernization. The show during our stay was excellent. That said, several issues stood out: the apartment lacked proper air conditioning, the outdoor chairs were broken, the window screen needed repair, and the shower did not drain well, leaving standing water. While housekeeping did a good job, these maintenance problems affected comfort. For the price, I expected more. Considering this is Mexico, the cost felt high—especially when compared to the Hyatt in Tijuana, a four-star property that is actually less expensive and offers a much more modern experience. In summary, it was a decent stay with good service, but the property feels dated, and the value just isn’t there compared to other options
Stayed 1 night in Sep 2025

8/10 Good

sergio

Stayed 1 night in Sep 2025

8/10 Good

Claudia

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

2/10 Terrible

Ricardo

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Buffett limited, servers not polite( like robots). Room smell like old wood, dirty sheets, no air conditioning, window saling off, sofa bed not working properly ( had to get a staff member to try to get the sofa bed out and put it back in place). Bathroom door not working ( not locking). To much drama to eat together if you got food from different areas of the hotel. Terrible experience. Very upset. Not going back. I'm very open minded, but this place it's not what they promised. I have more to say, but I think my point is there.
Stayed 1 night in Sep 2025

8/10 Good

Andres

Liked: Cleanliness
The room was warm and didn't have a a/c unit. Toilet was leaking from bottom.
Stayed 3 nights in Sep 2025