Potrojayan accommodation

We stayed for 7 nights for vacation and had a wonderful time. Everything was really good, from the gym/pool team to the restaurant team, which I must say really go out of their way to meet your needs. Small complaint about the bathroom sliding doors which were glass with a thin fabric that was able to see through, friends sharing twin room might just want to take note.

I thought the value for the Level room was very good, especially the daily laundry perk. What needed improvement was the canapes at the evening social hour. They lacked a balance with some Western food and the funny thing was an intern opened a new bottle of while wine for me (very nice) and served it warm....she just needs some coaching. You do not need to dress to go into the lounge. My spouse loved the unlimited cokes. The breakfast in the lounge is acceptable, just not the hot stations and honestly, I didn't like the eggs downstairs so it was no loss. The staff in the lounge was very attentive but they are NOT knowledgeable about how to check you out and do not speak enough English to communicate. I suggest having us all check out in the lobby as I was worried my credit card company would suspend it's use since she swiped it so many times in an effort to get it to work. The room was pleasant but the grounds are lovely, the restaurants are very good (have the pumpkin soup). Tours for pick ups here were easy as well as taking local t, they knew the Melia. Well done!

I booked this stay for my parents and they had a wonderful times. My dad is in wheelchair and my sister forgot to tell the front desk during check in, but was able to get different room with shower access instead of bathtub. That was wonderful that they were able to do that. Overall the staff are always friendly and the hotel is always clean. I would definitely recommend staying here.