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Portal Beach - Rede Soberano

3.5 star property

Photo gallery for Portal Beach - Rede Soberano

Outdoor spa tub
Reception
Sun deck
Reception
Aerial view

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services
  • Bar
The current price is AU$101
includes taxes & fees
19 June - 20 June

Explore the area

View map
Avenida Beira Mar, 4500, Praia do Mundiai, Porto Seguro, BA, 45810000
  • Place, Mundai Beach
    ‪1 min walk‬
  • Place, Complexo de Lazer Toa Toa
    ‪1 min drive‬
  • Place, Axe Moi Entertainment Complex
    ‪3 min drive‬
  • Airport, Porto Seguro (BPS)
    ‪9 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

8.0 out of 10
Very good
(5 reviews)
  • 25 sq m
  • Sleeps 5
  • 1 Double Bed and 2 Single Beds OR 4 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

8.0 out of 10
Very good
(1 review)
  • 20 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed OR 4 Single Beds
  • Free Wi-Fi

Apartamento Familia

  • 1 bedroom
  • Sleeps 7
  • 2 Double Beds and 3 Single Beds OR 5 Single Beds and 1 Double Bed
  • Free Wi-Fi

View all photos for Room Superior with Spa Bath

Minibar, desk, laptop workspace, blackout curtains

Room Superior with Spa Bath

  • 20 sq m
  • Sleeps 4
  • Free Wi-Fi

View all photos for Room Standard

Minibar, desk, laptop workspace, blackout curtains

Room Standard

  • 20 sq m
  • Sleeps 5
  • Free Wi-Fi

About the area

Porto Seguro

A family-friendly stay in Porto Seguro awaits you at Portal Beach - Rede Soberano. Within steps you'll find Mundai Beach and Toa-Toa Beach within a short 5-minute stroll. Highlights at this beach hotel include 2 bars/lounges, a free water park and a restaurant. .A day of pampering can include massages and mani/pedis. Bar molhado is the hotel's own bar. Enjoy the free kids' club, steam room, kids' swimming pool and waterslide. Business travelers can take advantage of a meeting room and a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a snack bar/deli and free supervised childcare. There's also the convenience of car rentals on site. .Attractions within a 10-minute walk of this 3.5-property class Mundaí Beach hotel include Complexo de Lazer Toa Toa and within 30 minutes you'll find Axe Moi Entertainment Complex.

What's nearby

  • Mundai Beach - 1 min walk - 0.1 km
  • Complexo de Lazer Toa Toa - 1 min drive - 0.4 km
  • Axe Moi Entertainment Complex - 3 min drive - 2.3 km
  • Discovery Walkway - 7 min drive - 6.3 km
  • Mucugê Street - 22 min drive - 13.6 km

Getting around

  • Porto Seguro (BPS) - 11 min drive

Restaurants

  • ‪Complexo de Lazer Tôa Tôa - ‬7 min walk
  • ‪Ramada by Wyndham - ‬11 min walk
  • ‪Axé Moi - ‬3 min drive
  • ‪Beat Beach - ‬20 min walk
  • ‪Acarajé D'or - ‬3 min drive

About this property

Portal Beach - Rede Soberano

Portal Beach - Rede Soberano offers its guests a complimentary water park, a waterslide, and a steam room. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and a meeting room are available. A children's pool, a complimentary children's club, and an arcade/games room are also featured at the family-friendly Portal Beach - Rede Soberano.

This 3.5-star Porto Seguro hotel is smoke free.

  • 1 building
  • 160 guestrooms or units
  • 2 levels
  • 2 bars or lounges
  • Built in 2006
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • On-site shopping
  • No smoking on site
  • 1 conference room
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Portal Beach - Rede Soberano offers 160 air-conditioned accommodations with minibars and complimentary newspapers. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include a shower.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

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19 June - 20 June
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • 2 bars/lounges
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bar molhado

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Free children's club
  • Free water park
  • Playground
  • Shopping centre
  • Steam room
  • TV in common areas
  • Waterslide

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • High chair
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Direct access to the beach
  • Free pool cabanas
  • Garden
  • Outdoor furniture
  • Pool loungers

Spa

  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Low-height counter and sink
  • No lift
  • Pool access ramp on site
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 2006
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer (on request)
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free weekday newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 7 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • In-room safe fee: BRL 2.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses some solar energy
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa and Mastercard. Cash is not accepted. This property uses solar energy. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.
  • Up to 2 children aged 7 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Portal do Mundaí Praia
Portal do Mundaí Praia Hotel Porto Seguro
Portal do Mundaí Praia Porto Seguro
Portal Beach Rede Soberano
Portal Beach - Rede Soberano Hotel
Portal Beach - Rede Soberano Porto Seguro
Portal Beach - Rede Soberano Hotel Porto Seguro

Frequently asked questions

What is the cancellation policy at Portal Beach - Rede Soberano?

Portal Beach - Rede Soberano offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Portal Beach - Rede Soberano?

As of 18 June 2026, prices found for a 1-night stay for 2 adults at Portal Beach - Rede Soberano on 19 June 2026 start from AU$101, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Portal Beach - Rede Soberano?

Yep, Portal Beach - Rede Soberano is a short 1-minute walk from Mundai Beach.

Does Portal Beach - Rede Soberano have a pool?

Portal Beach - Rede Soberano has a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and on a lounger.

Does Portal Beach - Rede Soberano have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Portal Beach - Rede Soberano?

Portal Beach - Rede Soberano features free pool cabanas, a steam room and 2 bars.

Is Portal Beach - Rede Soberano family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as highchairs in the guestrooms, it's no surprise that Portal Beach - Rede Soberano is a hit with families.

Is there a free airport shuttle available at Portal Beach - Rede Soberano?

No, Portal Beach - Rede Soberano does not offer an airport shuttle service.

Is there a bar or restaurant at Portal Beach - Rede Soberano?

Yep, they've got a poolside bar and an onsite restaurant that serves Brazilian cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Portal Beach - Rede Soberano?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Portal Beach - Rede Soberano?

No, only service animals are allowed.

Portal Beach - Rede Soberano Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 65 out of 235 reviews
Rating 8 - Good. 82 out of 235 reviews
Rating 6 - Okay. 51 out of 235 reviews
Rating 4 - Poor. 25 out of 235 reviews
Rating 2 - Terrible. 12 out of 235 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified

4/10 Poor

Alfredo

Disliked: Staff & service, amenities
.
Stayed 4 nights in Jan 2026
Verified

8/10 Good

Eliane

Liked: Cleanliness, staff & service, amenities
Beach across street was super nice, safe and very convenient area, staff was friendly and food was good for the price we paid. Bought half board, but when we checked in was told it wasn’t on the system, we were allowed to have dinner, but it took 3 days to have our name on the list, kind of embarrassing. 2 of the 3 pools including the kids pool was very dirty the last 2 days of our stay. Housekeeping made us very special decorating our room, very sweet, special thanks to Mayane. I would go back for sure, but would not buy half board included.
Stayed 5 nights in Nov 2024
Verified

2/10 Terrible

Juliana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty, noisy, mosquitoes flying over the food, breakfast area very dirty and no air conditioning, it was very hot and lots of mosquitoes biting us. Few employees working to serve us, I had to wait more than 30 minutes for them to come fix my air conditioner. First and last time I stay at this hotel.
Stayed 2 nights in Jul 2022
Verified

10/10 Excellent

Reginaldo

Liked: Cleanliness, staff & service, amenities
0 quarto muito bom e a equipe muito simpática
Stayed 4 nights in Jan 2026
Verified

6/10 Okay

segismar

Liked: Cleanliness
Pode melhorar wifi em todos ambientes, muito ruim. Dimensionar equipe de garcons p atendimento piscina, quase sempre tivemos q pedir no balcao. Cafe da manha quase sempre falta reposicao. Elogio os colaboradores q se dedicaram ao maximo.
Stayed 6 nights in Dec 2025
Verified

6/10 Okay

Erica

Liked: Cleanliness, staff & service
Poderia melhorar o serviço, a comida pois pagamos pelo jantar e tinha pouca variedade. Muito fraco
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Quenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O atendimento é maravilhoso As comidas são boas Só achei os banheiros dos quartos antigos e precisando de manutenção. O meu tinha uma banheira sem tampa que não dava pra usar. E pelo ralo da banheira saia um cheio horrível que a camareira improvisou e colocou uma garrafa pet no buraco Ficou estranho mas pelo menos inibiu o mal cheiro no quarto.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, amenities
Tudo maravilhoso amamos muito tudo
Stayed 2 nights in Dec 2025
Verified

8/10 Good

FORTUNATO

Liked: Cleanliness, staff & service
Boa localização, pessoal de atendimento muito bom. Nota-se que o hotel não é novo. Está precisando de uma reforma. Grande número de pessoas de excursões tumultuam o café da manhã. Mas o café é farto e de muitas opções.No geral é um hotel de razoável para bom.
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

LUINE DA HORA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gostei bastante... Quarto limpo, funcionários gentis. Não fizemos uso do SPA, apesar de ter achado os preços da massagem relaxante um pouco alto.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Jamax

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vista Maravilhosa.
Stayed 3 nights in Oct 2025
Verified

8/10 Good

vera

Liked: Cleanliness, staff & service, room comfort

Quarto de luxo

A estrutura do hotel e o atendimento do pessoal são excelentes. O que prejudica é a necessidade de uma reforma na parte mais antiga do hotel, principalmente o banheiro do quarto “luxo” urgente
Stayed 10 nights in Aug 2025
Verified

10/10 Excellent

Jamille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótimo hotel, frente à praia, ótimo para crianças
Stayed 5 nights in Jul 2025
Verified

2/10 Terrible

Adriana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pior hotel que ja fui.

A higiene do hotel é péssima, tanto em áreas em comum, quanto nos quartos. PRIVADA do quarto estava SUJA, tampa, embaixo do as assento, roupas de cama imundas, a saia suja nunca deve ter sido lavada, tive que pedir para trocar meu lençol. Escadas, cantos, corredores, área inclusive do cafe sujos. E não era areia, era sujeira de poeira e lixo cumulados mesmo. Nar da piscina com restor e copos sujos por horas e sem funcionário para atender. Infraestrutura péssima também, não tjnha toalhas. Cafe da manha de todos os dias faltaram itens e ao sinalizar colaboradores algumas vezez fomos debochados, foram arrogantes. Nao voltaria jamais e jamais indicaria para alguem. Pior experiência que tivemos. Não tirei fotos, pois não sabia que poderia compartilhar, mas registrei uma reclamação na recepção.
Stayed 3 nights in Apr 2025
Verified

2/10 Terrible

Daniela

Disliked: Cleanliness, staff & service, property conditions & facilities

Terrivel

Hotel extremamente lotado ,quando cheguei pro check-in estava lotado , pelos corredores do hotel roupas de cama e toalha sujas pelo chão amontoadas , uma sensação horrível ! Colocaram eu, meu marido e meu filho de um ano no quarto 108, simplesmente não pegava sinal de celular e nem Wi-Fi , ou seja fiquei incomunicável , além disso tinha uma máquina próxima que fazia barulho a noite toda. Roupa de cama de pessima qualidade é que me passava a sensação de não estar limpa . Café da manhã com mil pessoas , uma música alta , café totalmente desorganizado e com aparecia que não dava vontade de comer ! Pode ser que fora de temporada o hotel até fique agradável, mas em feriados é alta temporada não vá ! Aaaa pernilongo no quarto
Stayed 2 nights in Apr 2025
Verified

6/10 Okay

deullivana

Disliked: Cleanliness, staff & service, property conditions & facilities

Muitas coisas quebradas sem manutenção

Registros dos chuveiro quebrado tive que abrir com alicate . Ainda bem que sempre levo ferramentas no carro. Atendimento dos garçons péssimo, porém creio que por falta de mais gente . Só vi 3 garçons para atender. Fiz um pedido 14:30 só recebi 18:30 por muito ir na copa perguntar sobre o pedido . E mesmo assim quando veio devolvi pois a carne estava ultra salgada impossível de comer. Precisa ter manutenção no local pois parece estar abandonado. Coisas básicas sem funcionar. Deu uma chuva que alagou o quarto onde ficamos, molhou tomada tomei choque um caos. Acionei a recepção mudei de quarto e ninguém ajudou com nada ..
Stayed 3 nights in Apr 2025
Verified

6/10 Okay

Jonatas

Disliked: Cleanliness, room comfort

Ruim

Hotel com corredores sujos de areia, meu quarto o ar condicionado fazia barulho e caía água dentro do quarto, piscinas sujas. Bom café da manhã.
Stayed 5 nights in Apr 2025
Verified

10/10 Excellent

Jeane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Equipe nota 10 a gerente e excelente
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Elem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incrível
Stayed 3 nights in Mar 2025
Verified

8/10 Good

LETICIA

Liked: Cleanliness, property conditions & facilities, room comfort
Estrutura do hotel e excelente para crianças. Atendimento nas piscinas que faltou a desejar(bem ruim falar a verdade), pessoal some e vc tem ir no restaurante pedir as coisas. Área de brinquedos(os eletrônicos não estava funcionando), mas mesmo assim muito bom para quem tem crianças(piscinas, area infantil). Peguem pensão completa ou com jantar no mínimo para evitar extress de ter pedir para os garçons que somem.
Stayed 3 nights in Jan 2025
Verified

2/10 Terrible

Luigi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel abandonado, valor incompatível

Decidi perder o meu tempo compartilhando a péssima experiência que tive, pois fiquei indignado com o Hotel como um todo, paguei quase 2 mil na diária e me senti enganado, uma especie de “golpe”.. vamos aos fatos: Meu primeiro erro foi ter subestimado as avaliações anteriores de outros hospedes, achei que pudesse ser um excesso de rigor. E como tenho dois filhos de 5 e 7 anos, pensei que os “pros” ( opção de recreação para os pequenos) superaria os problemas relatados pelos hospedes na plataforma, ledo engano. Chegando no check-in, que foi confuso e demorado, presenciei uma quase briga entre um funcionário da recepcao e um hospede que estava a reclamar do ar que não gelava pelo segundo dia e nada era resolvido. O funcionário sem nenhuma higidez ou preocupação em agradar, rispidamente falou que tinha que aguardar a manutenção e não tinha o que fazer alem disso. Feito o checkin, nos foi oferecido um quarto que fica a uns 300 metros da recepcao, no terceiro andar e sem elevador. E tbm sem ajudante para levar as malas, tive que fazer duas viagens, dois lances de escada por conta propria, e nesse “passeio” ja foi possível observar o pessimo estado de conservação das instalações , paredes manchadas, luzes queimadas, portas sem maçaneta, piso rachado, etc. chegando no quarto, nao foi diferente, cheiro ruim, roupa de cama de pessima qualidade, papel higienico parecia jornal. Comida pessima, atendimento demorado, sujeira por todo lado, funcionarios desencontrados, sem nenhuma gestao.
Stayed 4 nights in Dec 2024
Verified

6/10 Okay

Lucas

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Ignorado

Dois pontos e fazem tender a análise para o negativo: Sem Wi-Fi no quarto. Foram 3 dias esperançosos onde o pessoal da recepção prometia a volta do sinal e nada foi feito, se vc tiver que trabalhar prepare-se para fazer isso no saguão! Limpeza: não queria gente entrando no quarto com o material da empresa na mesa e a poeira disse que me levaria o bilhete de maçaneta de “não perturbe” pois estavam sem. Foram cobrados várias vezes e nada. Consegui no último dia fazendo “amizade” com a mulher que realizava a limpeza. O hotel é bom e a comida excelente, mas se prepare para ser ignorado pela recepção e ter seu almoço ou lanche atrasado por 1 hora e ainda vindo errado. Também fiquei 30 minutos esperando que um quarto seja liberado depois do horário de checkin. Enfim, são pontos que necessito passar para que melhore e para que os próximos fiquem sabendo.
Stayed 7 nights in Dec 2024
Verified

10/10 Excellent

Lúcio

Liked: Staff & service, property conditions & facilities, room comfort

Excelente, mas pode melhorar.

O hotel é muito bom, certamente voltaria a me hospedar nele, mas como nem tudo é perfeito tivemos problema com a internet, já que lá o 4G não funcionava direito e no meu quarto o wi-fi não conectava, só conseguia usar na área da piscina. Outro detalhe é quanto à limpeza, na terça-feira uns hóspedes almoçaram na mesa na área da piscina e na quarta-feira de manhã ainda estava a louça toda lá, fora que as hidromassagens estavam sem manutenção, com a água verde os 3 dias que fiquei hospedado lá. Se esses dois problemas forem corrigidos se torna um hotel perfeito.
Stayed 3 nights in Dec 2024
Verified

8/10 Good

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Falta de limpeza

A chegada no hotel já foi um caos a parte. Avisei anteriormente que meu voo chegaria antes do check in e se fosse necessário eu pagaria um valor a mais para ter meu quarto antes, porém obviamente não fui atendida. Cheguei às 10h no hotel e me avisaram que quando meu quarto estivesse pronto eles me mandariam uma msg. Fui para a praia na esperança disso acontecer. Não aconteceu! Cheguei às 14h na recepção para fazer o check in e para a minha surpresa fui informada que meu quarto ainda não estava pronto. Um absurdo, já que eu havia avisado as 10h que estava lá. Liberaram meu quarto apenas 14h45. Eu com criança pequena acordada desde as 6h da manhã. Quando cheguei no quarto, um horror a parte. Um quarto minúsculo no final do último corredor com vista para um monte de entulho. Rapidamente solicitei a mudança do quarto pois não foi aquele que eu havia escolhido. Enfim, fui acomodada em um quarto apenas as 15h30. Nos demais dias os problemas com a limpeza foram estressantes. Passei 7 dias no hotel e tive meu quarto limpo apenas 2 vezes, paguei 7 dias para ter a limpeza em apenas dois. Estou me sentindo muito prejudicada neste aspecto. O café da manhã é horrível, repetitivo e sem novidades. Apenas a estrutura do hotel é boa, de resto. Tudo ruim! Péssimo!
Stayed 7 nights in Nov 2024
Verified

10/10 Excellent

Marcia dos Santos Pereira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muito bom

Muito bom, para quem tem crianças é excelente, tem varias atividades no docorrer do dia dentro do hotel mesmo.. Só a praia que o mar é bem agitado lara criança, mas a praia coroa vermelha é bem calma sem ondas e fica proximo, da pra ir de uber
Stayed 3 nights in Nov 2024