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4.3 out of 5

"Pool was good Friendly people but there wasn’t really any kids activity expect for the disco for the kids Which I was told by other people that u’s d ... " More

By a verified traveller on Fri 03 Jan 2020

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Hotel Description

A family-friendly stay in Lemon Tree Passage awaits you at BIG4 Koala Shores Port Stephens Holiday Park. You'll be within a 5-minute walk of Tilligerry Creek and 1.7 km (1.1 mi) from Tilligerry State Conservation Area. Highlights at this beachfront campground include an outdoor swimming pool and free self parking.

Spend the day at the beach and enjoy the onsite outdoor tennis court, kids' swimming pool, and pool loungers. Other amenities include free WiFi in public areas, a coffee shop/café, and laundry facilities.

Places within a 30-minute walk of this 4.5-star Lemon Tree Passage campground include Mallabula Parkway Reserve and Rookes Point Reserve.

Water View Lodge

Bed Count 1 Full Bed Maximum Occupancy 6 Max
AU$158* Per night/room 13 Aug. - 14 Aug.

Water View Suite

Bed Count 1 Full Bed Maximum Occupancy 7 Max

Deluxe Bushland Spa Suite

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Superior Villa, Jetted Tub

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Bushland Villa

Bed Count 1 Full Bed Maximum Occupancy 6 Max

Garden Spa Suite

Bed Count 1 Full Bed Maximum Occupancy 7 Max

BIG4 Koala Shores Port Stephens Holiday Park ratings based on 84 Verified Reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for BIG4 Koala Shores Port Stephens Holiday Park

Everyone (19) Couples (16) Family (50)
3 out of 5
Pool was good Friendly people but there wasn’t really any kids activity expect for the disco for the kids Which I was told by other people that u’s do a lot of different activities for the kids

Posted by on 3 Jan. 2020

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5 out of 5
A great park for families. Very safe and beautiful place to visit.

Posted by on 15 Dec. 2019

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2 out of 5
We have stayed in the big 4 holiday parks for over 10 years now. Other locations we’re so much more cleaner and modern. Found specs of dirt all over the bed. Dishes and appliances still dirty from the previous guest. However I would say communication with reception was easy they were very understanding. Will continue to stay at other big 4s this one we will give a miss.

Posted by on 11 Sep. 2019

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4 out of 5

Posted by on 18 Jul. 2019

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4 out of 5
Overall a comfortable experience, some of the fixtures need updating to bring it up to today's level but definitely not a bad place to stay. The main door lock was a little dodgy and i had to fix the screen door back onto its rails so the cleaning staff need to communicate a little better with management to ensure proper maintenance can be done before visitors arrive. The pool is lovely and some fun features for kids around the park but not as good as other Big 4s. The location isn't ideal if you want to have easy access to Port Stephens but is ok if you don't mind a 30-40 minute drive. I would probably stay closer next time

Posted by on 8 Apr. 2019

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1 out of 5
We booked 12 months in advance to be told 11 months later that they had double booked us. Nicely offered us other small cabin next to pool. Very disappointing.

Posted by , from Orange on 30 Dec. 2018

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5 out of 5

School Holiday Getaway

We are two teachers who wanted to take our kids away for a holiday. Our husbands had to work so we booked a 2 bedroom spa villa. The rooms were large enough for us to have one room per family and be comfortable for the two nights. The living space was huge and comfortable. Our villa was directly across from the jumping pillow and park which was very convenient for our children. The staff were friendly and helpful. We will definitely be back!

Posted by , from Tallwoods Village on 23 Apr. 2018

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Comment from Hotel Management

24 Apr. 2018 by BIG4 Koala Shores Port Stephens Holiday Park

Thanks Alecia, we are so pleased you chose to stay with us for your school holiday getaway. We are delighted that your children enjoyed our jumping pillow and play area. We look forward to your next visit, and maybe your husbands will be able to join in the fun next time too.

5 out of 5
Very peaceful stay ...time to revive .... close to water , well right on the water for fishing and swimming

Posted by on 12 Mar. 2018

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Comment from Hotel Management

20 Mar. 2018 by BIG4 Koala Shores Port Stephens Holiday Park

Thanks so much for your great feedback. We are so pleased you enjoyed your recent stay with us. We are so lucky to be in such a peaceful environment.

4 out of 5
Great family friendly accomodation. Good facilities and lovely location.

Posted by on 23 Feb. 2018

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Comment from Hotel Management

27 Feb. 2018 by BIG4 Koala Shores Port Stephens Holiday Park

Thanks so much! We are so pleased you chose to stay with us, and that you found our facilities and our location to be mentionable. We look forward to welcoming you and your family back to our park again one day soon.

4 out of 5
Stayed here while working nearby. Good safe place to park trade vehicle. Poo, was good at end of hot day

Posted by on 16 Dec. 2017

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Comment from Hotel Management

3 Jan. 2018 by BIG4 Koala Shores Port Stephens Holiday Park

Thanks for your feedback, we do hope that you mean our pool was good at the end of a hot day! We hope that you will choose to stay with us again for some leisure time and not so much working!

About the BIG4 Koala Shores Port Stephens Holiday Park

Location 2 Oyster Farm Road, Lemon Tree Passage, NSW 2319

Property Features

There's a coffee shop/café on site. WiFi is free in public spaces. BIG4 Koala Shores Port Stephens Holiday Park offers its guests an outdoor pool, an outdoor tennis court, and a children's pool. A terrace, tour/ticket assistance, and barbecue grills are also featured at the family-friendly BIG4 Koala Shores Port Stephens Holiday Park. Free self parking is available.

  • 29 guestrooms or units
  • Coffee shop
  • Poolside lounge chairs
  • Self-service laundry
  • Front desk (limited hours)
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space

Family Friendly Amenities

  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Outdoor tennis court
  • Laundry facilities
  • Playground on site
  • Miniature golf on site

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Newcastle, NSW (NTL-Williamtown) (21.3 km / 13.2 mi)
  • Parking: Free self parking

Room Amenities

BIG4 Koala Shores Port Stephens Holiday Park offers 29 accommodations.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 6 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 9 AM - 5 PM. If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The front desk at this property is open daily from 9 AM - 5 PM.
Guests arriving after 6 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Staffed front desk
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Debit cards

Fees

This property charges a 1.8% fee for American Express credit card, 1.02% for Mastercard credit card, 0.87% for Visa credit card, 0.57% for Visa debit card, 0.52% for Mastercard debit card, 0.43% for EFTPOS card and 2% for other international credit card payments made on site.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • BIG4 Koala Shores Port Stephens Holiday Park Campground
  • BIG4 Koala Shores Port Stephens Holiday Park Lemon Tree Passage
  • BIG4 Koala Shores Port Stephens Holiday Park
  • BIG4 Koala Shores Port Stephens Holiday Park Campsite
  • BIG4 Koala Shores Stephens Pa
  • Big4 Koala Shores Stephens
  • BIG4 Koala Shores Port Stephens Holiday Park Campsite
  • BIG4 Koala Shores Port Stephens Holiday Park Lemon Tree Passage

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Alcohol isn't served at BIG4 Koala Shores Port Stephens Holiday Park.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.