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4.2 out of 5

"We didn’t even stay 24hrs due to risk of not being able to get home for flooding. The weather was unforeseeable so I couldn’t change booking. (it woul ... " More

By a verified traveller on Wed 24 Mar 2021

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Hotel Description

A family-friendly stay in Lemon Tree Passage awaits you at Koala Shores Port Stephens Holiday Park. You'll be within a 5-minute walk of Tilligerry Creek and 1.7 km (1.1 mi) from Tilligerry State Conservation Area. Highlights at this beachfront holiday park include an outdoor swimming pool and free self parking.

You can enjoy wardrobes or closets, featured in all 29 accommodations.

Spend the day at the beach and enjoy the onsite outdoor tennis court, kids' swimming pool, and pool loungers. Other amenities include free WiFi in public areas, a coffee shop/café, and a snack bar/deli.

Places within a 30-minute walk of this 3.5-star Lemon Tree Passage holiday park include Mallabula Parkway Reserve and Rookes Point Reserve.

Superior Villa, Jetted Tub

Bed Count 1 Queen Bed Maximum Occupancy 6 Max
AU$167* Per night/room 23 Aug. - 24 Aug.

Water View Suite

Bed Count 1 Full Bed Maximum Occupancy 7 Max

Luxury House

Bed Count 2 Queen Beds Maximum Occupancy 12 Max

Deluxe House

Bed Count 2 Full Beds Maximum Occupancy 9 Max

Deluxe Bushland Spa Suite

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Water View Lodge

Bed Count 1 Full Bed Maximum Occupancy 6 Max

Koala Shores Port Stephens Holiday Park ratings based on 83 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Koala Shores Port Stephens Holiday Park

Everyone (19) Couples (15) Family (50)
3 out of 5
We didn’t even stay 24hrs due to risk of not being able to get home for flooding. The weather was unforeseeable so I couldn’t change booking. (it would be nice to get some money back). This place is suitable for a young family, not really teenagers. Barely any internet.

Posted by on 24 Mar. 2021

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Comment from Hotel Management

19 Apr. 2021 by Manager

Thank you for your feedback. Good News we have just had a new WiFi system installed and will continue to expand as needed

2 out of 5
The furniture in the cabin was dirty, couches had massive stains and arms were black with dirt. Lots of cockroaches and wifi did not reach the woodlands cabins, so even if you tried connecting, it would drop in 5 seconds - signal not strong enough.

Posted by on 27 Feb. 2021

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Comment from Hotel Management

19 Apr. 2021 by Manager

Our cabins are scheduled for a soft refurb and we have had a new a new WiFi system as of April. Our bushland setting does mean we have to be very pro-active on keeping any sort of wildlife out of Cabins.

3 out of 5
Pool was good Friendly people but there wasn’t really any kids activity expect for the disco for the kids Which I was told by other people that u’s do a lot of different activities for the kids

Posted by on 3 Jan. 2020

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5 out of 5
A great park for families. Very safe and beautiful place to visit.

Posted by on 15 Dec. 2019

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2 out of 5
We have stayed in the big 4 holiday parks for over 10 years now. Other locations we’re so much more cleaner and modern. Found specs of dirt all over the bed. Dishes and appliances still dirty from the previous guest. However I would say communication with reception was easy they were very understanding. Will continue to stay at other big 4s this one we will give a miss.

Posted by on 11 Sep. 2019

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4 out of 5

Posted by on 18 Jul. 2019

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4 out of 5
Overall a comfortable experience, some of the fixtures need updating to bring it up to today's level but definitely not a bad place to stay. The main door lock was a little dodgy and i had to fix the screen door back onto its rails so the cleaning staff need to communicate a little better with management to ensure proper maintenance can be done before visitors arrive. The pool is lovely and some fun features for kids around the park but not as good as other Big 4s. The location isn't ideal if you want to have easy access to Port Stephens but is ok if you don't mind a 30-40 minute drive. I would probably stay closer next time

Posted by on 8 Apr. 2019

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1 out of 5
We booked 12 months in advance to be told 11 months later that they had double booked us. Nicely offered us other small cabin next to pool. Very disappointing.

Posted by , from Orange on 30 Dec. 2018

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5 out of 5

School Holiday Getaway

We are two teachers who wanted to take our kids away for a holiday. Our husbands had to work so we booked a 2 bedroom spa villa. The rooms were large enough for us to have one room per family and be comfortable for the two nights. The living space was huge and comfortable. Our villa was directly across from the jumping pillow and park which was very convenient for our children. The staff were friendly and helpful. We will definitely be back!

Posted by , from Tallwoods Village on 23 Apr. 2018

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Comment from Hotel Management

24 Apr. 2018 by BIG4 Koala Shores Port Stephens Holiday Park

Thanks Alecia, we are so pleased you chose to stay with us for your school holiday getaway. We are delighted that your children enjoyed our jumping pillow and play area. We look forward to your next visit, and maybe your husbands will be able to join in the fun next time too.

5 out of 5
Very peaceful stay ...time to revive .... close to water , well right on the water for fishing and swimming

Posted by on 12 Mar. 2018

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Comment from Hotel Management

20 Mar. 2018 by BIG4 Koala Shores Port Stephens Holiday Park

Thanks so much for your great feedback. We are so pleased you enjoyed your recent stay with us. We are so lucky to be in such a peaceful environment.

About the Koala Shores Port Stephens Holiday Park

Location 2 Oyster Farm Road, Lemon Tree Passage, NSW 2319

Property Features

There's a coffee shop/café on site, as well as a snack bar/deli. Public spaces have free WiFi. Koala Shores Port Stephens Holiday Park offers its guests an outdoor pool, an outdoor tennis court, and a children's pool. A terrace, tour/ticket assistance, and barbecue grills are also featured at the family-friendly Koala Shores Port Stephens Holiday Park. Free self parking is available. This 3.5-star Lemon Tree Passage holiday park is smoke free.

  • 29 guestrooms or units
  • Coffee shop
  • Deli
  • Poolside lounge chairs
  • Self-service laundry
  • Front desk (limited hours)
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Outdoor tennis court
  • Snack bar/deli
  • Laundry facilities
  • Playground on site
  • Miniature golf on site

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Newcastle, NSW (NTL-Williamtown) (21.3 km / 13.2 mi)
  • Parking: Free self parking

Room Amenities

Koala Shores Port Stephens Holiday Park offers 29 accommodations.

  • Wardrobe or closet

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 6 PM

Special check-in instructions:

The front desk is open daily from 9 AM - 5 PM. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The front desk at this property is open daily from 9 AM - 5 PM.
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 6 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Koala Shores Port Stephens Holiday Park

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Service animals not allowed
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

This property charges a 1.8% fee for American Express credit card, 1.02% for Mastercard credit card, 0.87% for Visa credit card, 0.57% for Visa debit card, 0.52% for Mastercard debit card, 0.43% for EFTPOS card and 2% for other international credit card payments made on site.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • BIG4 Koala Shores Port Stephens Holiday Park Campground
  • BIG4 Koala Shores Port Stephens Holiday Park Lemon Tree Passage
  • BIG4 Koala Shores Port Stephens Holiday Park
  • BIG4 Koala Shores Port Stephens Holiday Park Campsite
  • BIG4 Koala Shores Stephens Pa
  • Koala Shores Port Stephens
  • BIG4 Koala Shores Port Stephens Holiday Park
  • Koala Shores Port Stephens Holiday Park Holiday Park
  • Koala Shores Port Stephens Holiday Park Lemon Tree Passage

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served at Koala Shores Port Stephens Holiday Park.
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.