Marriott Hotels & Resorts - accommodation in Poole

We had a pet friendly room overlooking the harbour. It was a good size and ample for our two dogs. Some of the furniture is now a little tired, but the bed was comfortable. The reception staff were very helpful and gave our dogs lots of fuss and attention. The restaurant team in the evenings was exceptional. They couldn’t do enough for us. Accommodated us at short notice and even repositioned us so we could watch the sun set. The food was fantastic. The team at breakfast were far less welcoming and a little more care was needed when cooking. We had overcooked bacon and eggs.

Despite mixed reviews we have nothing but praise for this hotel and its staff. The location and views were wonderful. The room was clean, the staff were friendly and the food in the restaurant and breakfast was excellent. Yes, the hotel is a bit tired and dated but fully understand why with the continuous battle for it to remain open and not be developed into flats. That must be worrying for all staff, but I could not fault them one bit on their service and attitude. Please let this hotel remain here and invest in its future for people to come and stay for many more years to come.

We stayed in a family room on the first floor which was spacious and clean with a sea view. The furnishing in general was adequate but quite dated. This was reflected throughout the hotel. The bath was rusty which meant we relied on the shower which was good. The balcony door wasn’t secure with a flimsy catch. The radiator although not used was very rusty in need of maintenance. The decoration in the public areas was better in general it felt like the hotel needed a refurb