My first impression was the 15 foot by 50 foot graffiti painting on the side of the building. My next impression was "there is no entrance or front desk!" 3rd was the desk person answering the phone with "Well, you just should read all the fine print carefully, shouldn't you? It says there that you have to come to this office 3KM away to check in." I therefore trundled all my luggage to a taxi stand a block away (lucky!) and headed there. The office is upstairs, so I wound up paying the taxi to wait during check in. They charge separately for the room night, cleaning fee and deposit, resulting in 3 credit card dips, usually enough to cause Mastercard to implode, and do not take Amex, which has algorithms sufficient to know when to trust, and calls when not clear on this rather than cutting off service. After being scolded again about not reading all directions, I headed to the room, only to find they hadn't given me the full version of its number, so had to call again and again be scolded. After that all went well enough. The desk staff helpfully suggested "I just work here. Complain on Expedia." So there you go!