4.1 out of 5

"This hotel is very good value and knowing they were busy, they had given us a room at the quieter end.The staff are so nice We had been there once be ... " More

By a verified traveller on Thu 18 Jan 2018

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Hotel Description

A luxury stay in Kamala awaits you at Swissotel Suites Phuket Kamala Beach. Within a 5-minute stroll you'll find Kamala Beach and Phuket Fantasea within a 20-minute walk. Highlights at this family-friendly resort include 2 restaurants, a full-service spa and an outdoor swimming pool.

All 180 rooms feature LED TVs with cable channels, and you can enjoy free WiFi, balconies or patios and living rooms. Minibars provide refreshments, and in-room dining is easy with amenities like fridges and room service. Nice touches to enhance your stay include bathrobes, slippers and designer toiletries. Free international calls, free long-distance calls and free local calls are also available.

A day of pampering at Serenity Day Spa can include Swedish massages, Thai massages, body wraps and body scrubs along with access to the sauna. Joe Kool's is open for lunch and dinner. At the resort's own poolside bar or bar/lounge, you can enjoy a drink. Enjoy the free kids' club, fitness centre, kids' swimming pool and waterslide. Additionally, you'll find free WiFi in public areas, a coffee shop/café and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle.

Sights within a 10-minute drive of this 5-star Kamala resort include Surin Beach and Patong Beach.

Deluxe Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max
AU$72* Per night/room 5 Sep. - 6 Sep.

Two Bedroom Deluxe Suite

Bed Count 1 King Bed Maximum Occupancy 6 Max

Suite, 1 Bedroom (Pool Terrace)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Suite, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 6 Max

Three Bedroom Suite

Bed Count 3 Twin Beds Maximum Occupancy 6 Max

Swissotel Suites Phuket Kamala Beach ratings based on 28 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Swissotel Suites Phuket Kamala Beach

Everyone (13) Couples (3) Family (11)
2 out of 5
Facilities were tired/worn out and need a refresh. Pool was dirty/water cloudy. Waterslide was worn out. Balcony in room was rusted and unsafe. PowerPoints in room not fixed to wall securely. Lounge room inadequate for 5 people and only 3 chairs at dining table. Bathroom was ridiculously small. Smallest I’ve ever seen in a hotel. Certainly disappointing for a Swissotel. We have experienced much better at other Swissotels.

Posted by on 13 Aug. 2019

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Comment from Hotel Management

14 Aug. 2019 by Alice

Dear Jon, Thank you for choosing stay with us at Swissotel Suites Phuket Kamala Beach. We are very sorry that your experience was not too your expectations. We already passed the mentioned issue to all concerned department to immediate action. Once again, I do apologize for inconvenience during your stay and hope that we can have another chance to welcome you in the near future. Yours sincerely, Suthatip Janiad Asst.Guest Experience Manager Swissotel Suites Phuket Kamala Beach

5 out of 5

Posted by on 1 Jul. 2019

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Comment from Hotel Management

6 Jul. 2019 by Aice

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon. Sincerely, Suthatip Janiad Asst.Guest Experience Manager Swissotel Suites Phuket Kamala Beach.

5 out of 5
Great family friendly resort. The staff are so wonderful with the kids and so many activities to keep the kids happy. Highly recommend.

Posted by on 26 Mar. 2019

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Comment from Hotel Management

30 Mar. 2019 by Alice

Dear Sir or madam, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Suthatip Janiad Asst.Guest Experience Manager Swissotel Resort Phuket Kamala Beach

4 out of 5
A negative would be the restaurant prices are way to high, everything else was pretty good.

Posted by on 17 Feb. 2019

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Comment from Hotel Management

30 Mar. 2019 by Alice

Dear Sir or madam, Thank you for choosing stay with us at Swissotel Resort Phuket Kamala Beach. I am very sorry to hear that your experience was not to your expectaions. We have brought your mentioned issue as a food pricees to pur departmental concern to do immediate actions. We look forward to welcome you again in the near future. Best regards, Suthatip Janiad Asst.Guest Experience Manager Swissotel Resort Phuket Kamala Beach

5 out of 5
Swissotel really has a great staff that are always on the go. They have great customer service and always check up on their customers

Posted by on 28 Jan. 2019

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Comment from Hotel Management

30 Jan. 2019 by Alice

Dear Nyawargak, We are happy that you had very good time staying with us at Swissotel Resort Phuket Kamala Beach. Our staffs will be very excited to know their attentive works was recognized. We hope to welcome back you here very soon. Yours sincerely, Suthatip Janiad Asst.Guest Experience Manager Swissotel Resort Phuket Kamala Beach

3 out of 5
The hotel needs to become more personal not just another financial institution

Posted by on 29 Dec. 2018

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Comment from Hotel Management

4 Jan. 2019 by Alice

Dear Sir or Madam, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Best Regards, Suthatip Janiad Swissotel Resort Phuket Kamala Beach

5 out of 5
Excellent resort. We did think that Kamala Beach was pretty dirty and lots of rubbish washed up on the beach which is a real shame. It just meant we used the fantastic pool at Swissotel more than anticipated.

Posted by , from Thailand on 26 Oct. 2018

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Comment from Hotel Management

27 Oct. 2018 by Claudio

Dear Steve, thank you very much for choosing to stay with us at Swissotel Resort Phuket Kamala beach. I am happy to hear that your stay with us has been excellent and thank you for sharing your feedback with us. Unfortunately the beach can be like that at times during rough weather but usually you will find it much more relaxing and calm than other beaches.

4 out of 5
We enjoyed our stay. Staff is great, breakfast was great. Loved the pool and short walk to a nice non crowded beach. Rooms were clean and well attended each day. Only complaint is furniture including beds not really comfortable. Also would have like to be able to leave our four year old at kids club without a babysitter for an hour or so each day but this was only for 5 and up.

Posted by , from Australia on 15 Oct. 2018

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Comment from Hotel Management

16 Oct. 2018 by Claudio

Dear R, thank you very much for choosing to stay with us at Swissotel Resort Phuket Kamala Beach. I am happy to hear that you have had a great stay and thank you for sharing your experience with us. We will look into your comments and see what we can do to offer a better experience in those areas. Once again thank you for staying with us.

4 out of 5

Nice quiet and convenient location

This hotel is very good value and knowing they were busy, they had given us a room at the quieter end.The staff are so nice We had been there once before and the only noticeable difference was the number of guests. You can't blame them for being busy but the high numbers and bad manners of many guests did spoil things a bit this time The pool did not shut at the right time most nights and inconsiderate people often left a mess behind The breakfast is great and there is everything you need nearby

Posted by , from Sydney Australia on 18 Jan. 2018

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Comment from Hotel Management

20 Jan. 2018 by Claudio

Dear Valerie, thank you very much for choosing to stay with us at Swissotel Resort Phuket Kamala Beach. Thank you for taking time to let us know your feedback which we very appreciate. Our swimming pool actually closes at 8pm but sometimes we do let our guests swim until our bar closes. However I will let our team know to make more frequent checks and clean up the area properly. Once again thank you and I hope to see you again very soon.

5 out of 5

Would highly reccommend

We booked and moved here in a two hour timeframe after a disastrous night in a different hotel- on arrival at Swissotel we felt we'd found our perfect spot. A fantastic resort for our family with great facilities, especially the pool and slide. Staff were very friendly and efficient and any requests were met in a timely manner. The suite was spacious and comfortable and allowed for separate chillout zones for parents, teenager, and 9 year old when we stayed in one day due to rain. Location is good, a shop, tailor and a few restaurants easy walking distance, as is the beach. We really enjoyed our stay and would highly recommend to any family traveling to Phuket.

Posted by , from Melbourne on 15 Oct. 2017

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Comment from Hotel Management

18 Oct. 2017 by Claudio

Dear Nikki, thank you very much for staying with us at Swissotel Resort Phuket Kamala Beach. I am happy to hear that your stay has been fantastic and I thank you for taking time to let us know. Hope to welcome you soon again! kind regards, Claudio Schibli, Hotel Manager

About the Swissotel Suites Phuket Kamala Beach

Location 100/10 Moo3, Kamala Beach, Kamala, Phuket 83150

Property Features

Swissotel Suites Phuket Kamala Beach offers its guests a full-service spa, a waterslide, and an outdoor pool. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. Public spaces have free WiFi. A kid's pool, a fitness centre, and spa services are also featured at the luxury Swissotel Suites Phuket Kamala Beach. A round-trip airport shuttle (available 24 hours) is available for a fee. Self parking is free. Smoking is allowed in designated areas at this 5-star Kamala resort.

  • 180 guestrooms or units
  • 2 buildings
  • 2 dining venues
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Waterslide
  • Separate living room
  • Free WiFi
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Phuket (HKT-Phuket Intl.) (22.6 km / 14.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Swissotel Suites Phuket Kamala Beach offers 180 forms of air-conditioned accommodation with minibars and a safe. Rooms open to balconies or patios. This accommodation offers separate living rooms. LED televisions come with premium cable channels. Bathrooms include a shower, a complimentary bathrobe, complimentary slippers and designer toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; local, long-distance and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Private balcony or patio
  • Separate bedroom
  • Living room
  • Minibar
  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Premium channels
  • Fridge
  • Electric kettle
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • International calls (free)
  • Long distance calls (free)
  • Local calls (free)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Free tea bags/instant coffee

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Joe Kool's – This poolside bar serves lunch and dinner. A children's menu is available. Happy hour is offered.

The Cafe – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available. Open daily.

Grab & Go – This cafe only serves light fare. Open daily.

Baithong Thai & Seafood – This restaurant serves lunch and dinner. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Number of treatment rooms 3
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Minimum age to access spa is 6
  • Reflexology
  • Sports massage
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Special check-in instructions:

If you are planning to arrive after 6 PM, please contact the property in advance using the information on the booking confirmation.

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Guests arriving after 6 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for THB 1300.0 per day.
  • Free cribs (infant beds)!

Pets

  • Pets and service animals are not allowed at Swissotel Suites Phuket Kamala Beach

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • Union Pay
  • No lifts
  • No pets or service animals allowed
  • Debit cards
  • Number of children who can stay for free – 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: THB 530 for adults and THB 265 for children (approximately)
  • Airport shuttle fee: THB 1300 per vehicle (one way)
  • Early check-in fee: THB 2000 (subject to availability)
  • Late check-out fee: THB 2000 (subject to availability)
  • Rollaway bed fee: THB 1300.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Phuket Swissotel Resort
  • Swissotel Phuket
  • Swissotel Resort
  • Swissôtel Resort Phuket Suites
  • Swissotel Resort Phuket Kamala
  • Swissotel Phuket Kamala
  • Swissôtel Phuket Kamala Beach Suites
  • Swissôtel Phuket Suites
  • Swissotel Resort Phuket
  • Swissotel Phuket Kamala Beach
  • Swissôtel Resort Phuket Kamala Beach Suites
  • Swissotel Resort Phuket Kamala Beach

You should know

  • Swissotel Suites Phuket Kamala Beach offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.