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4.2 out of 5

"Breakfast was great each day. Rooms and rest of facility well kept and enjoyable. Only thing we didn't love was that the showers in the room (from ano ... " More

By a verified traveller on Thu 06 Feb 2020

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Hotel Description

At Chanalai Garden Resort, Kata Beach you'll be within a 10-minute stroll of Kata Noi Beach and within 30 minutes of Karon Beach. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.

All 209 individually furnished rooms feature flat-screen TVs with cable channels, and you can enjoy free WiFi, balconies, and in-room childcare. Refrigerators and room service make in-room dining easy, and minibars provide refreshments. Premium linens invite a comfortable night's sleep, and you'll find nice touches like soaking tubs and bathrobes. Additionally, free bottled water, safes, and hair dryers are available.

The restaurant, Morakot Restaurant, serves international cuisine and is open for breakfast, lunch, and dinner. At the hotel's own bar/lounge, you can stop for a drink. Enjoy the free kids' club and health club. Business travelers can take advantage of a conference center and a business center. Other amenities include free WiFi in public areas, a free manager's reception, and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 11:00 AM. There's also the convenience of an airport shuttle.

Places within a 30-minute drive of this 4-star Karon hotel include Promthep Cape and Chalong Temple.

Superior Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max
AU$249* Per night/room 1 Aug. - 2 Aug.

Signature Club Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, Sea View

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Executive Room, Sea View (Club)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Chanalai Garden Resort, Kata Beach ratings based on 18 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Chanalai Garden Resort, Kata Beach

Everyone (13) Couples (3) Family (2)
5 out of 5
Breakfast was great each day. Rooms and rest of facility well kept and enjoyable. Only thing we didn't love was that the showers in the room (from another report as well not just ours) had pretty low pressure for cold water, making it like a hot blasting shower or cold drip hard to find the middle. In the end with everything else we felt it was insignificant as all else was good.

Posted by , from Melbourne on 6 Feb. 2020

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Comment from Hotel Management

6 Mar. 2020 by Nicole

Dear Hails, Thank you so much for sharing this lovely review and I would like to thank you for your kind comment about hotel facilities, service, location, activities and staffs. We are delighted to hear you enjoyed your stay and would like to thank you for your kind recommendations, not only about the resort itself but also the good location of nearby restaurants and Kata beach. We look forward to welcoming you again soon at Chanalai Garden Resort, Kata Beach with our friendly smiles and Thai Hospitality. Best regards, Nicole Bravo Guest Relations Officer

1 out of 5
Our room was located on the very bottom floor in a dark alley like corridor that gave us a view overlooking the very busy dirty NOISY street. On our holiday we stayed in 4 different hotels and chanalai was one of the more expensive ones and by far our least favourite. The staff weren’t as friendly as the other hotels and we used the hotel for an airport transfer service in which the taxi driver took us on detours trying to get us to buy jewellery etc. The room itself was older than any other hotels with broken mirrors and just very dark inside. The restaurant food was very average and still expensive. It was the last hotel we stayed at so just left a bad taste in our mouths. We definitely won’t be staying again.

Posted by on 5 Nov. 2019

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Comment from Hotel Management

5 Nov. 2019 by Nicole Bravo

Dear Guest, Thank you for sparing the time to share your feedback in detail about your holiday experience in our resort. At the onset kindly accept our apologies for the inconvenience caused to you during your stay with us. Please be assured that we have taken a serious note of your feedback and the same has been discussed with the respective team members to initiate corrective measures. We value your feedback and it’s our endeavor to better our product and services with each passing year. Sincerely, Nicole Bravo Guest Relations Officer

5 out of 5
We loved our stay at Chanalai Garden we stayed an extr 3 nights. Great area, great pool overall an awesome place for the money

Posted by on 21 Oct. 2019

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Comment from Hotel Management

30 Oct. 2019 by Nicole Bravo

Dear Guest, On behalf of the staff and management, we would like to thank you for sharing your views which gives us opportunity to improve and increase on service efficiency levels to provide complete guest satisfactions. We look forward to welcoming you again soon at Chanalai Garden Resort, Kata Beach with our friendly smiles and Thai Hospitality.

5 out of 5
Great pool comfortable room we actually booked another 3 nights good walking distance to beach and shopping

Posted by on 17 Oct. 2019

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Comment from Hotel Management

30 Oct. 2019 by Nicole Bravo

Dear Guest, Thank you for your recent stay at Chanalai Garden Resort and for giving us an excellent rating. Hope to see you back here again!

5 out of 5

Posted by on 25 Aug. 2019

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Comment from Hotel Management

18 Sep. 2019 by Dear

Thank you for choosing Chanalai Garden Resort, and for taking the time to write a review about your recent experience. It is great to know that you had an amazing time with us. Thank you also for praising our associates, your words are a great testimony of their commitment and dedication to creating memorable experiences for our valued guests. Again, thank you for sharing your experience. The team and I look forward to having you back in a not too distant future. Best Regards, Duangkamol Chaidech (Dear) Front Office Manager

5 out of 5
The staffs were very helpful though they have limited english.

Posted by on 3 Aug. 2019

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Comment from Hotel Management

18 Sep. 2019 by Dear

Thank you for choosing Chanalai Garden Resort, and for taking the time to write a review about your recent experience. It is great to know that you had an amazing time with us. Thank you also for praising our associates, your words are a great testimony of their commitment and dedication to creating memorable experiences for our valued guests. Again, thank you for sharing your experience. The team and I look forward to having you back in a not too distant future. Best Regards, Duangkamol Chaidech (Dear) Front Office Manager

4 out of 5

Posted by on 17 Mar. 2019

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4 out of 5
Very nice, close to town and shopping, 5 mins to beach

Posted by , from Brisbane on 31 Oct. 2018

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4 out of 5
Lovely staff. Good size room (Superior) and really comfy bed. Wifi a bit hit and miss, great pool/s, and quick access to the beach. Only downside is that it’s not walking distance to Karon so you’ll either need to hire a scooter or grab a tuk-tuk/taxi which were pricey-er than I anticipated.

Posted by , from Newcastle on 18 Oct. 2018

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4 out of 5
Hotel was close to the beach. The staff were lovely! There was a lot of noise from the apartments behind the resort that disturbed my sleep a few times. Overall nice place to stay.

Posted by on 7 Sep. 2018

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About the Chanalai Garden Resort, Kata Beach

Location 247 Koktanode Rd, Karon, Phuket 83100

Property Features

Chanalai Garden Resort, Kata Beach offers its guests an outdoor pool and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces. You'll find a business center on site. A terrace, a complimentary children's club, and tour/ticket assistance are also featured at the business-friendly Chanalai Garden Resort, Kata Beach. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. This 4-star Karon hotel is smoke free.

  • 209 guestrooms or units
  • 5 levels
  • 6 buildings
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Kid's club (free)
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Children's club (free)
  • Laundry facilities
  • In-room childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Phuket Intl. Airport (HKT) (46.2 km / 28.7 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Chanalai Garden Resort, Kata Beach offers 209 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Each accommodation is individually furnished. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, bidets, and complimentary toiletries. This Karon hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

  • Private balcony
  • Deep soaking tub
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Electric kettle
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Bidet
  • Telephone
  • Desk
  • Air conditioning
  • Unique furnishings
  • Connecting rooms available
  • Wheelchair accessible
  • Free tea bags/instant coffee
  • Toothbrush and toothpaste available

Food & Drink

The hotel hosts a free manager's reception daily.

Morakot Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Spice Trail - This restaurant serves lunch and dinner. Open daily.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for THB 1000.0 per day.

Pet Policy

  • Pets and service animals are not allowed at Chanalai Garden Resort, Kata Beach

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of Safety and Health Administration (Thailand) guidelines.

  • Noise-free rooms not guaranteed
  • UnionPay
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines Safety and Health Administration (Thailand)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guests' stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: THB 2000.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: THB 530 for adults and THB 265 for children (approximately)
  • Airport shuttle fee: THB 1200 per vehicle (one-way, maximum occupancy 3)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: THB 1000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Tropical Garden Phuket
  • Tropical Garden Resort
  • Tropical Garden Resort Phuket
  • Tropical Resort Garden
  • Chanalai Garden Resort Kata Beach
  • Chanalai Garden Resort
  • Chanalai Garden Kata Beach
  • Chanalai Garden
  • Tropical Garden Kata
  • Chanalai Garden Resort Phuket/Kata Beach
  • Tropical Garden Hotel Kata Beach
  • Chanalai Resort, Kata Karon
  • Chanalai Garden Resort, Kata Beach Hotel
  • Chanalai Garden Resort, Kata Beach Karon
  • Chanalai Garden Resort, Kata Beach Hotel Karon

You should know

  • Chanalai Garden Resort, Kata Beach offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.