ResortQuest - accommodation in Phu Quoc

Rooms are old and dirty, and clearly weren’t cleaned before arrival. We found dirt under the furniture and even someone’s old underwear under a cabinet at check-in. The toilets stank. Housekeeping didn’t vacuum either — chip crumbs from day one were still there on our last day. I tipped generously every day hoping for better, but nothing changed. Service is terrible. Ordering room service, we got condescending questions like “Who will pay? How will you pay?” At the pool, staff told us our rented float couldn’t be refunded before I’d said a word — I was simply going to rent another. They seemed to assume we couldn’t afford their services. For a family of five, we got just two towels. After repeated requests, they said it’d take 30 minutes; when we explained we’d been asking since morning, staff challenged us and said they’d “check with housekeeping” to verify. We never once received five towels — some days two, three or four. I could go on: locked out when the buggy driver never returned our room key, missing our airport shuttle; the wrong breakfast order three times; never being told about the vegetarian menu until our last day despite asking on day one. The area is a ghost town too — daily essentials are hard to find. Stay somewhere more central in Phu Quoc. We’ll never return. We weren’t treated well, and at times it felt like we were treated differently because of who we are. This is a 3-star at best. Book an international 5-star chain instead.

First, this is definitely NOT a five star resort. Maybe 3.5 or 4 stars, but that is it. The facilities are getting very dated…we had holes in our walls, and the quality of the villas just wasn’t very good. The game room had broken pool table, only one pool cue, and there were no darts for the dart board. The majority of the restaurants were closed, which left us with the only options of a buffet, or Spanish restaurant for dinner. There is a bar, which stops serving food at 6pm…inconvenient and the food was not great. The best way to describe the shuttles (tuk tuks) to get around the resort is FRUSTRATING. They always quoted 10-15 minutes. And would arrive anywhere from 2 to 20 minutes. And we would be waiting outside, while empty tuk tuks drove by and wouldn’t stop for us. Which gets me to the most disappointing part of our 5 days. The staff was awful. Apathetic and couldn’t have cared less. And it wasn’t just one area of the resort. From the restaurants (the server behind the bar couldn’t bother to come to our tables to take our order), to the omelet station who refused to make omelets to order, to the chef who, when asked for a side of syrup, seemed very put out, went to the kitchen and never returned, to the person staffing the “clinic” who refused to give any first aid when my daughter was ill. They were all awful. We went to the Sheraton one night for dinner because of poor food options and they were amazing to us!! So friendly and attentive! Go there!

This is one of the best hotel in Khem beach in Phu Quoc island. Big hotel with huge swimming pool by Ocean front.. Free chair, towels, kayaks.. and restaurants in resorts. Very convenient and clean environment by the beach. Room is clean and nice view from room. A little bit small size.. Breakfast buffet included.