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Embassy Suites by Hilton Scottsdale Resort

3.5 star property
Suburban hotel with 2 outdoor pools and free breakfast

Photo gallery for Embassy Suites by Hilton Scottsdale Resort

2 outdoor pools, open 7:00 AM to 10:00 PM, pool umbrellas, pool loungers
Presidential Suite, 2 Bedrooms (1 king and 2 queen beds)
Reception
2 outdoor pools, open 7:00 AM to 10:00 PM, pool umbrellas, pool loungers
American cuisine

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Room service
The current price is AU$210
includes taxes & fees
26 May - 27 May

Explore the area

Map
5001 N Scottsdale Rd, Scottsdale, AZ, 85250
  • Scottsdale Fashion Square
    ‪6 min walk‬
  • Scottsdale Waterfront
    ‪12 min walk‬
  • Camelback Mountain
    ‪7 min drive‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪15 min drive‬

Room options

View all photos for Premium Suite, 2 Double Beds, Accessible, Bathtub

Premium Suite, 2 Double Beds, Accessible, Bathtub | Private kitchen

Premium Suite, 2 Double Beds, Accessible, Bathtub

Highlights

Separate dining area
Separate sitting area
Air conditioning
Fridge
Flat-screen TV
Sofa bed - unspecified
Premium bedding
Bathrobes
  • Resort view
  • 52 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Presidential Suite, 2 Bedrooms (1 king and 2 queen beds)

Presidential Suite, 2 Bedrooms (1 king and 2 queen beds) | Living area

Presidential Suite, 2 Bedrooms (1 king and 2 queen beds)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Fridge
Dishwasher
Flat-screen TV
Sofa bed
2 bedrooms
  • 232 sq m
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, Accessible, Bathtub (2 Double Beds)

Premium bedding, in-room safe, desk, laptop workspace

Suite, Accessible, Bathtub (2 Double Beds)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Fridge
Flat-screen TV
Sofa bed - unspecified
Premium bedding
Bathrobes
  • 52 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Premium Suite, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Premium Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Air conditioning
Fridge
Flat-screen TV
Sofa bed - unspecified
Premium bedding
Bathrobes
  • 52 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (1 king and 2 double beds)

Suite, 2 Bedrooms (1 king and 2 double beds) | Living area

Suite, 2 Bedrooms (1 king and 2 double beds)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Fridge
Flat-screen TV
Sofa bed
2 bedrooms
Premium bedding
  • 102 sq m
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 2 Double Beds, Pool View (Ground Floor)

43-inch flat-screen TV with cable channels, TV, pay films

Suite, 2 Double Beds, Pool View (Ground Floor)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Fridge
Flat-screen TV
Sofa bed - unspecified
Premium bedding
Bathrobes
  • 52 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Air conditioning
Fridge
Flat-screen TV
Sofa bed
Separate bedroom
Premium bedding
  • 52 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Deluxe Suite, 1 Bedroom

43-inch flat-screen TV with cable channels, TV, pay films

Deluxe Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Air conditioning
Fridge
Flat-screen TV
Sofa bed
Separate bedroom
Premium bedding
  • 66 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Accessible (Hearing)

Premium bedding, in-room safe, desk, laptop workspace

Premium Suite, 1 King Bed, Accessible (Hearing)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Fridge
Flat-screen TV
Sofa bed - unspecified
Premium bedding
Bathrobes
  • 52 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (2 Double Beds)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom (2 Double Beds)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Fridge
Flat-screen TV
Sofa bed
Separate bedroom
Premium bedding
  • 52 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Air conditioning
Fridge
Flat-screen TV
Sofa bed
Separate bedroom
Premium bedding
  • 52 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible (Roll-In Shower)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Fridge
Flat-screen TV
Sofa bed - unspecified
Premium bedding
Hairdryer
  • 52 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Hearing)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible (Hearing)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Fridge
Flat-screen TV
Sofa bed - unspecified
Premium bedding
Hairdryer
  • 52.9 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Accessible (Roll-In Shower)

43-inch flat-screen TV with cable channels, TV, pay films

Deluxe Suite, 1 King Bed, Accessible (Roll-In Shower)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Fridge
Flat-screen TV
Sofa bed
Separate bedroom
Premium bedding
  • 66 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Accessible (Roll-in Shower)

Premium bedding, in-room safe, desk, laptop workspace

Superior Suite, 1 King Bed, Accessible (Roll-in Shower)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Fridge
Flat-screen TV
Sofa bed - unspecified
Premium bedding
Hairdryer
  • 74 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Suite, 1 Bedroom

43-inch flat-screen TV with cable channels, TV, pay films

Superior Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Air conditioning
Fridge
Flat-screen TV
Sofa bed
Separate bedroom
Premium bedding
  • 74 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 2 Double Beds

Free toiletries, hair dryer, bathrobes, towels

Premium Suite, 2 Double Beds

Highlights

Separate dining area
Separate sitting area
Air conditioning
Fridge
Flat-screen TV
Sofa bed - unspecified
Premium bedding
Bathrobes
  • 52 sq m
  • Sleeps 6
  • 2 Double Beds

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About the area

Scottsdale

At Embassy Suites by Hilton Scottsdale Resort you'll be within just a 15-minute stroll of Scottsdale Fashion Square and Scottsdale Waterfront. Highlights at this hotel include 2 outdoor swimming pools, 2 poolside bars and a restaurant. .The restaurant, Azul Clubhouse, serves American cuisine and is open for dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, outdoor tennis court, Hot tub and pool loungers. Business travelers can take advantage of meeting rooms, a conference centre, and a business centre. Other amenities include free Wi-Fi in public areas, a free manager's reception and a snack bar/deli. Free buffet breakfast is available on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, including food and water bowls and an off-lead area. There's also free self parking, along with the convenience of an area shuttle. .Attractions within a 10-minute drive of this 3.5-property class Scottsdale hotel include Arizona State University and Camelback Mountain.
View more Resorts in PhoenixOpens in a new window

What's nearby

  • Scottsdale Fashion Square - 6 min walk - 0.6 km
  • Scottsdale Waterfront - 12 min walk - 1.0 km
  • Western Spirit: Scottsdale's Museum of the West - 3 min drive - 2.5 km
  • Camelback Mountain - 7 min drive - 5.4 km
  • Talking Stick Resort Casino - 8 min drive - 8.2 km

Getting around

  • Priest Dr - Washington Station - 9 min drive
  • Sky Harbor International Airport (PHX) - 15 min drive

Restaurants

  • ‪Fashion Square Food Court - ‬14 min walk
  • ‪Shake Shack - ‬11 min walk
  • ‪Culinary Dropout - ‬13 min walk
  • ‪Kona Grill - Scottsdale - ‬13 min walk
  • ‪Five Guys - ‬11 min walk

About this property

Embassy Suites by Hilton Scottsdale Resort

Suburban hotel with 2 outdoor pools and free breakfast
Embassy Suites by Hilton Scottsdale Resort offers its guests 2 outdoor swimming pools, an outdoor tennis court, a health club, and Access to hot tub. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi.

A business centre and meeting rooms are available. A vending machine, gift shops/newsstands, and laundry facilities are also featured at the business-friendly Embassy Suites by Hilton Scottsdale Resort. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Scottsdale hotel.

  • 312 guestrooms or units
  • 4 levels
  • 2 buildings
  • 2 bars by the pool
  • Conference rooms
  • Built in 1980
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Wedding services available
  • Corner/local shop
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Embassy Suites by Hilton Scottsdale Resort offers 312 accommodations with laptop-compatible safes and coffee/tea makers. This accommodation has separate dining areas and is furnished with unspecified sofa beds. Beds feature premium bedding. 43-inch flat-screen televisions come with cable channels and pay-per-view films. Guests can make use of the in-room fridges and microwaves. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

This Scottsdale hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per day)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Area shuttle
  • Free uncovered self parking on site
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends
  • 2 poolside bars
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Azul Clubhouse

Things to do

  • 2 outdoor pools
  • Free bicycle rentals
  • Health club
  • Hot tub
  • Outdoor tennis court
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Fenced pool
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Pool gate
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • In the mountains
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Premium bedding
  • Sofa bed

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator
  • Restaurant dining guides
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 80
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls and an off-lead area are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 21 years old and younger stay free when using existing bedding.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 28.50 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 per day (rates may vary)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 80 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Children aged 21 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chaparral Scottsdale
Embassy Suites Hilton Scottsdale Resort
Chaparral Suites Hotel
Chaparral Suites Hotel Scottsdale
Embassy Suites Hilton Scottsdale
Scottsdale Chaparral
Scottsdale Chaparral Suites
Chaparral Hotel Scottsdale
Chaparral Resort Scottsdale
Chaparral Suites Scottsdale Hotel Scottsdale
Embassy Suites by Hilton Scottsdale Resort Resort
Embassy Suites by Hilton Scottsdale Resort Scottsdale
Embassy Suites by Hilton Scottsdale Resort Resort Scottsdale

Frequently asked questions

What is the cancellation policy at Embassy Suites by Hilton Scottsdale Resort?

Embassy Suites by Hilton Scottsdale Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Embassy Suites by Hilton Scottsdale Resort?

As of 30 Apr 2025, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton Scottsdale Resort on 26 May 2025 start from AU$165.50, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Embassy Suites by Hilton Scottsdale Resort?

Yep, Embassy Suites by Hilton Scottsdale Resort has a free self car park.

Does Embassy Suites by Hilton Scottsdale Resort have a pool?

Yep, and guests love it! Embassy Suites by Hilton Scottsdale Resort has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars. The pool is open 7:00 AM to 10:00 PM.

What luxury perks are available at Embassy Suites by Hilton Scottsdale Resort?

Embassy Suites by Hilton Scottsdale Resort features 2 poolside bars, 2 outdoor pools and a health club. All guestrooms come with premium bedding and dining areas.

What makes Embassy Suites by Hilton Scottsdale Resort a romantic place to stay?

1 hot tub and romance packages, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Embassy Suites by Hilton Scottsdale Resort.

Does Embassy Suites by Hilton Scottsdale Resort serve breakfast?

Yeah, travelers give top marks to the free buffet brekkie here! Served on weekdays from 6:00 AM to 9:00 AM and on weekends between 7:00 AM and 10:30 AM, this is the perfect spot to fuel up for a day of adventure.

Is there a free airport shuttle available at Embassy Suites by Hilton Scottsdale Resort?

No, Embassy Suites by Hilton Scottsdale Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Embassy Suites by Hilton Scottsdale Resort?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Embassy Suites by Hilton Scottsdale Resort?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Embassy Suites by Hilton Scottsdale Resort?

Cats and dogs are welcome at Embassy Suites by Hilton Scottsdale Resort, with dog exercise areas and food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 34 kg per pet.

Embassy Suites by Hilton Scottsdale Resort Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 500 out of 1000 reviews
Rating 8 - Good. 231 out of 1000 reviews
Rating 6 - Okay. 126 out of 1000 reviews
Rating 4 - Poor. 76 out of 1000 reviews
Rating 2 - Terrible. 67 out of 1000 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice facility. Priced accordingly.
Stayed 6 nights in Jan 2025

8/10 Good

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for the price; warm breakfast included. Some renos needed in the rooms and pool area.
Stayed 4 nights in Jan 2025

4/10 Poor

Bill

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Medical

The unit smelled musty, the bathroom floors look like they were mopped with a dirty mop. baseboards were very dirty. The bathroom door was almost impossible to slide and close. Couch was torn. Bedding was torn and not premium. Vents looked rusty. The room just looked old and worn and definitely not worth the price. we were very disappointed . The restaurant was good, service and food were good.
Stayed 4 nights in Jan 2025

2/10 Terrible

Heather Anne

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were no lights in back parking and it c said to park at v your c C own risk. Black mold in Bonis
Stayed 4 nights in Jan 2025

10/10 Excellent

Jean

Travelled with partner
Liked: Amenities
Clean
Stayed 2 nights in Jan 2025

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Surprised room wasn’t ready at check-in time but understand things happen. Also, I would suggest putting hooks in bathroom so towels/clothes could get hung up while in there. There was only one hook by the shower that was loose and looked to be upside down. Other than that it was great and will stay there again!
Stayed 4 nights in Jan 2025

10/10 Excellent

Dianne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was at a business conference- plenty of parking by tbe conference center. The bed was vey comfortable and room was clean with separate bedroom from front room with a little kitchenette. Limited menu on site for meals but full breakfast was included.
Stayed 2 nights in Jan 2025

4/10 Poor

Cameron

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotels.com bump me from where I was staying that was the last place that I would’ve picked
Stayed 5 nights in Jan 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Randy Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything we wanted to do. Centrally located.
Stayed 7 nights in Jan 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service
Great Breakfast
Stayed 5 nights in Jan 2025

10/10 Excellent

Cristina

Stayed 1 night in Jan 2025

8/10 Good

Linda

Liked: Staff & service, room comfort
Disliked: Cleanliness

Needs a little TLC

Charming older place, great tv, (big), really great breakfast, plenty of room. Very dirty bathroom floor and carpet not thoroughly cleaned as another guests sock was at the beds edge. Also, no hot tub as shown in picture. Place could be great if properly cleaned. Okay for the money.
Stayed 5 nights in Jan 2025

6/10 Okay

Roger

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property outdated.. needs renovation..
Stayed 1 night in Nov 2024

2/10 Terrible

James

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Mold in the shower, disgusting. Building is old, limited parking due to construction. Staff works well but they are short staffed. Dinner was lacking to say the least.
Stayed 1 night in Jan 2025

10/10 Excellent

Arun

Stayed 2 nights in Jan 2025

10/10 Excellent

Luis alberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

4/10 Poor

Karen

Travelled with family
Disliked: Property conditions & facilities
The property is in a good location, but the property needs major updates. The pool seemed good and the food area also, but the rooms are dated and in need of upgrade.
Stayed 1 night in Jan 2025

10/10 Excellent

Brenna

Stayed 1 night in Jan 2025

10/10 Excellent

Gina M

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely spectacular over the top staff and loved the restaurant!
Stayed 5 nights in Dec 2024

10/10 Excellent

Robin

Stayed 2 nights in Jan 2025

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

6/10 Okay

John, Grayslake

Travelled with family and small children
Liked: Staff & service, amenities
Large 2-bd suite, but old and stale decorating. Dirty carpet, hairs in bed and in shower. Free made to order breakfast is actually a buffet style breakfast with wet potatoes, dry pancakes and good eggs and bacon. You can get an omelette made, which I suggest. Pool/spa area is nice. But if you stay in second building, it's a 24-hr pool. Noisier building.
Stayed 7 nights in Dec 2024

8/10 Good

McKalee

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities

If only the rooms were better kept…

Overall I’m not sure we would come back—we were given a room that looked like mold was growing in the shower. The carpet turned my poor baby’s feet black. We asked to move to a different room. It was much better but the carpet was just as dirty and the toilet leaked. The pool areas are clean and everyone who works at the hotel was very nice. If the rooms were cleaner, we would stay here again.
Stayed 3 nights in Dec 2024