6/10 Okay
Linda, Rock Island
Travelled with family, Travelled with group
9 Feb 2026
Would give 5 stars if our check-in and check out process was not full of errors.
At check in, the receptionist checked us in with the wrong name who was booked for 3 days. Had I not fully reviewed the check in paperwork, I would have been billed for 3 and someone would have had a bad experience checking in.
At check out, I asked if they needed anything from me. The same receptionist who check me in the both before just nodded no and “You’re good”. We went on our day.
I didn’t see the three phone calls from the hotel, asking me to call them back. Message stated if we didn’t return to our room by 12p, all of our items would be put into storage.
I called to verify we did in fact remove ALL of our belongings (at 9a) and this was likely the initial mixup with the other party who is staying for 3 days. The woman who answered said “No problem. It’s been resolved.” She didn’t even ask for my name or any other info. I presume she knew what I was referring to.
Room was clean. Good breakfast choices. Clean hotel. Pool was out of service.
Linda
Stayed 1 night in Feb 2026

























