4/10 Poor
Leslie, White Sulphur Springs
Travelled with pets, Travelled with partner
27 July 2025
Disliked: Cleanliness, property conditions & facilities
There was a misunderstanding upon checkin. Deposit was cash and that was odd, later found out machine was down. So it started out weird. We got checked into the ground floor, almost no one was at the hotel at all, and the room was, meh. Then the hubs went to take a shower, and there was no shower head, just a pipe hanging out of the wall. Also we noticed the bed legs were rusty? So that added to the bumpy start. They moved us upstairs at that point to a MUCH NICER room. It had some recent renovations and was much cleaner. Unfortunately, the toilet and the tub did not want to drain, and the toilet part was... an issue if you get our drift. We didn't overload the toilet, it legit was bad plumbing. Over all though we were happy to find a price-reasonable place to stay but it was a little rough around the edges. The staff was nice enough, but as with some of the budget hotels, you never know how challenging it will be. Over all though the second room was in much better shape and it worked out. We know with budget places that facilities vary greatly. Remember the phrase, you get what you pay for, measure your expectations and you'll be ok.
Leslie
Stayed 1 night in Jun 2025
