Freetobook - accommodation in Penrith

I have used this hotel four times this last year as a stopover for trips from south Devon to Scotland and overall have been pleased with the facilities and service provided. Meals have been excellent and the rooms comfortable and clean. My only concern has been with the service in the dining room: the staff are all delightfully friendly and welcoming but on each of my visits service has been very slow - it took 40 minutes last night for drinks we’d ordered to arrive and our meals a further 10. We weren’t the only ones waiting far too long. I’m sure some training or perhaps a shake up of procedures in the kitchen itself might help. Having driven over 350 miles yesterday I didn’t appreciate being kept waiting so long for my dinner!

Perfect location for exploring Helvellyn. Staff were attentive and friendly. We took our dog with us and they looked after all of us. Pub had great atmosphere. Would stay here again.

I had a pleasant and comfortable stay. I only ate at the hotel one evening but the salmon fillet was delightful. All of the staff were polite and friendly whilst remaining very professional. Nevan, in particular, was remarkably calm, professional and attentive in the face of multiple large coach-parties in addition to private guests, making him a true asset to the establishment. Thanks all!